Tudordale Care Home

294 Holywood Road, Belfast BT4 1SG

Tudordale Care Home is located on Belfast's Holywood Road and is convenient for shops, amenities and public transport.

This tastefully decorated purpose built home provides nursing and social care for the elderly with dementia.

Accommodation at Tudordale is offered in single occupancy rooms, all of which are at ground floor level.

Tudordale provides TV lounges and several quiet sitting rooms surrounding a quiet courtyard for relaxation. Separate dining rooms, where residents can socialise with others at meal times are also available. Traditional home cooking using fresh produce is served and menu choices are available daily. Special diets can be catered for.

The home can arrange for complementary therapies for residents. Regular visits are made to the home by an experienced hair stylist and qualified chiropodist.

An activities therapist co-ordinates a varied programme for residents.

Group: Four Seasons Health Care

Person in charge: Priscilla Abrenica (Home Manager)

Local Authority / Social Services: Belfast Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's

Single Rooms: 45

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Tudordale Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 9.5 (maximum of 10) for Tudordale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Tudordale Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.873 for Tudordale Care Home is calculated as follows: ( (62 Excellents x 5) + (9 Goods x 4) ) ÷ 71 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Tudordale Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Tudordale Care Home has a Review Score of 9.5 (9.540) from 6 Reviews


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tudordale Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tudordale Care Home

  • Sister of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Carer
    1
  • Daughter of Resident/Service User
    1

On visiting Tudordale Care Home for the first time, as we left my brother in as a resident, it wasn't easy, but the management and staff were so friendly and helpful, we knew this was the right decision. Over the next weeks before his passing on 9th March, I can honestly say the nursing care from all staff was excellent. I was always made welcome. Many thanks again for all your love, care and compassion he received. Highly recommended.

How likely would you be to recommend Tudordale Care Home? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Tudordale Care Home responded to this review on 02 May 2018:

Thank you, Patsy, for your comments about your recent experience at Tudordale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The user is very well looked after. Staff are all very pleasant. I don't have any cause for complaint.

How likely would you be to recommend Tudordale Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Marketing at Tudordale Care Home responded to this review on 02 May 2018:

Thank you, Charlie, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Tudordale Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My brother was kept spotless, was well fed and his clothes were always colour coordinated. The staff are kind, courteous and loving, they treated us and the family with dignity and supplied many much-needed cuppas. I would have no hesitation in recommending Tudordale staff to anyone.

How likely would you be to recommend Tudordale Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Tudordale Care Home responded to this review on 20 Apr 2018:

Thank you, Ethna, for taking the time to share your recent experience at Tudordale Care Home. We are happy to hear it has been so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again for the lovely feedback and recommendation.

My Dad has been a resident in Tudordale for 8 months, and he is very happy there. The staff have got to know my Dad very well, they provide an excellent level of care and opportunities to engage in a variety of activities.

How likely would you be to recommend Tudordale Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Marketing at Tudordale Care Home responded to this review on 20 Apr 2018:

Thank you for your comments. We really appreciate you taking the time to let us know how we are doing and it is rewarding to hear that your experience at Tudordale Care Home has been so positive. We look forward to seeing you again soon. Have a great day.

My husband was admitted to Tudordale Care Home in February. He had dementia and other medical problems, needless to say, both his family and myself were greatly concerned, but we need not have worried. After a few days, he settled in thanks to the love and care shown him by all the staff. His general care, nursing care, food etc, are second to none. They treated him like "one of their own". I have no hesitation in recommending Tudordale, as a safe, loving and caring place "a shelter from the storm".

How likely would you be to recommend Tudordale Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Ronnie Cavanagh, Marketing at Tudordale Care Home responded to this review on 20 Apr 2018:

Thank you, Carol, for your kind comments about your recent experience at Tudordale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My husband is a resident in this outstanding home. He is well cared for by dedicated staff to the highest standards.

How likely would you be to recommend Tudordale Care Home? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Tudordale Care Home responded to this review on 06 Apr 2018:

Thank you for your comments about your recent experience at Tudordale Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience has been so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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