Hawthorn House Care Home

16 Hawthornden Road, Belfast BT4 3JU

Hawthorn House is located in a secluded area of East Belfast and is convenient for shops, amenities and public transport. Forestside Shopping Centre is three miles away.

This purpose built care home provides accommodation in single occupancy rooms, all of which have en-suite facilities.

Hawthorn House features a TV lounge and a quiet sitting room for relaxation. Separate dining rooms, where residents can
socialise at meal times, are also available. Traditional home cooking using fresh produce is served and residents may select from the daily menu options available. Special diets can be catered for.

A physiotherapist, hair stylist and chiropodist all visit the home at regular intervals. Complementary therapies can also be arranged.

The home provides a variety of activities for residents.

Group: Four Seasons Health Care

Person in charge: Kerrie Wallace (Home Manager)

Local Authority / Social Services: Belfast Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Single Rooms: 32

Rooms with ensuite WC: 32

Facilities & Services: Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Hawthorn House Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 6.8 (maximum of 10) for Hawthorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Hawthorn House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.2 out of 5 from 4 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.617 for Hawthorn House Care Home is calculated as follows: ( (31 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.617

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.188 Points relating to the number of positive Reviews for Hawthorn House Care Home is based on 4 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75 then divided by 2 = 1.875

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 4 Reviews ÷ 6.4 Target = 0.625 , then divided by 2 = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.8 Hawthorn House Care Home has a Review Score of 6.8 (6.805) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hawthorn House Care Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hawthorn House Care Home

  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Sister of Resident/Service User
    1

My mother has been a resident in Hawthorn House from November 2015, during this time we have found that it is a well-run care home in all its aspects, great staff and management. My mother who will be 91 is very happy there and if she is happy so are we.

How likely would you be to recommend Hawthorn House Care Home? Extremely Likely

Overall Standard

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Treated with Dignity

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Value for Money

Average Rating:   5 out of 5

My mother has been a resident Hawthorn House for over two years and has been well cared for throughout this period.
Her bedroom is always cleaned tidy with her clothes neatly laundered. The staff who look after her daily needs are excellent. The home is properly and professionally managed and due to the food care received from the staff my mother's health has improved remarkably and now stabilised. She enjoys the companionship of other residents always takes part in all the activities provided by the care home and the food provided at all meal times.

How likely would you be to recommend Hawthorn House Care Home? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   4.7 out of 5

I have found the staff in the care home most kind and helpful. My sister settled down and felt at home within a few months of moving in. She is comfortable, well cared for and enjoys the food and activities.

How likely would you be to recommend Hawthorn House Care Home? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

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Average Rating:   3.9 out of 5

Our brother has been in care since June 2009. Over the past few years, his health has declined due to his Parkinson's disease and more recently needing more care and time spent with helping him with his personal hygiene and feeding. We cannot speak highly enough of the medical staff, catering staff and the care manager.

How likely would you be to recommend Hawthorn House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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Bed Vacancies

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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