

Care Provided by Our Lady's Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 102 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Our Lady's Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Macklin Care Homes
- Private Owned
Person in charge
- Isabel Neves (Nurse Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 110
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2014
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (102)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Visiting is available 10am-10pm with the exception of mealtimes. Please contact the home for more information.
Parking
- There is CCTV secure parking on site.
Our Lady's Care Home Reviews (42)
Our Lady's Care Home has a Review Score of 8.8 (8.774) out of 10, based on 7 reviews in the last 2 years.
Over all time Our Lady's Care Home has 42 reviews.
Overall experence with the care of my Mother is Excellant I am very Happy with this. Lovely care Home. X
Our ladies Care Home "Clonard Suite" has the most exceptional staff (Kitchen, laundry, entertainment, cleaners, Carers and nurses). I have witnessed care, kindness, friendship, empathy and sympathy with all day and night staff. The staff here are all a credit to this care home and are Our ladies greatest asset however, this year there seems to be a movement in the staff from one unit to another and a few staff have left or are leaving. This is a worrying factor for demensia patients who need continuaty. It means the existing staff are run of their feet and the residents begin to suffer. I hope this changes.
My sister was a resident in Our Lady's 3 months before she passed in January just a few weeks ago. From the moment she moved into this wonderful, we all saw a big change in her. She was so happy beyond our wildest dreams as the staff carers and nurses, everyone made us so welcome and the care was second to none. Thank you, your worth is your weight in gold.
Thank you for taking the time to review Our Lady's. The entire team extend our sympathy and well wishes to you and your family. We were pleased to be able to care for your sister at this stage of her life. I will ensure the team read your kind words.
Our Lady's Care Home is an extremely well-run Home. It has a very warm friendly atmosphere throughout and the staff are excellent. They are very caring, warm, professional and supportive not just to the residents but to their families as well. The management and admin staff are very approachable for any problems that may arise. The recreational coordinators have a varied range of activities taking place on a daily basis. The rooms and all public areas are kept very clean. The laundry and kitchen staff do a tremendous job also and the meals that are produced are of a high standard. I have had experiences with other Care Homes and this is by far the best.
Thank you so much for your kind words, the team are a great asset to the home, and we are delighted to look after your loved one. We will pass your comments onto the staff, thank you. Best Wishes.
Wonderfully caring staff. Loads of activities for residents with huge effort in decorating for occasions. Lovely clean rooms. Facilities top notch. Constant engagement with nursing and care staff is also a big plus.
Thank you for your lovely review. We pride ourselves in the high standard of the home but more importantly the standard of care.
My Granny spent the last four months of her life in the Donegal Suite at Our Lady's Care Home and she couldn't have been happier there. The home was excellent but what truly stood out was the incredible staff. They cared for my Granny with such kindness and compassion, while also being a great support to my Granda and all of us who came to visit. Their warmth, gentle care and ability to make her smile every day meant the world to us. I will always be thankful for the love and care they showed her in her final months.
Thank you for taking the time to review Our Lady's. It was our pleasure to care for your grandmother at this time in her life. We pride ourselves on caring with heart, and we're touched to know your grandmother enjoyed her time spent with us. I will ensure the team read your kind words. Best Wishes.
Our family can't thank Our Lady's Care Home, and the Donegal Suite staff in particular, enough for the care they gave our mom in the past few months. The staff in the Donegal Suite is incredible! They are professional, warm and patient. It was lovely to watch them, not only our mother, but with other residents as well. To name them all would be impossible, but every nurse, care assistant, kitchen staff, laundry staff and cleaner, made my mother's experience at Our Lady's positive and supportive. Thank you all!
From the entire team at Our Lady's, we want to thank you for taking the time to submit your feedback on the standard of care received. We are glad it lives up to your expectations for your loved one. We pride ourselves in caring with heart.
My Mum passed away in the care of living angels in Our Lady's. My Mum spent two and a half years in the care of the most amazing staff. They were the most caring souls and when you needed something they were on to it straight away. I would highly recommend this care home to anyone who needs assurance that their loved one is so gently looked after you walk out of the home knowing you have nothing to worry about and you're always welcome when you arrive. I have so much to thank all the staff for they are simply the best!
We want to send you our deepest condolences on the passing of your Mum. It makes our hearts warm to know that she enjoyed her time being looked after at Our Lady's. We appreciate you taking the time to leave a review and I will make sure your kind words are passed on to the staff. Take Care.
Staff are welcoming, caring and passionate, and nothing is ever a problem.
Management is always there if you need to chat.
Admin is friendly, which is what you need at the front door.
The entertainment is very good, with lots to do.
Always enjoy coming to the home.
I was very pleased getting my mum into Our Lady's Care Home. I had heard so many good reports about it. All the staff from the front desk staff to management couldn't do enough for my family. The nurses plus caring staff have been brilliant - nothing is too much for them to help you.
Robert, thank you so much for your kind words, the team are a great asset to the home, and we are delighted to look after your Mum. We will pass your comments onto the staff; thank you.
Overall, I am very happy to leave my mummy in care here. I know due to Covid-19, things are somewhat different, and I hope, in time, we can come and go as we please and spend more quality time with my mummy.
Ann, thank you so much for your review and kind comments, we are delighted to be able to look after Mum. We have always worked within the Department of Health Guidelines and we hope too that we will get back to our normal visiting of open visiting between 10 am and 10 pm very soon. Thank you again and we will pass your comments on to the staff who deserve the credit. Many thanks.
Great staff and very attentive to my mother's needs.
Fantastic care provider!
Thank you for taking the time out of your day to review Our Lady's Care Home. The team are over the moon with your 5-star review, we can't thank you enough.
Kind regards
Macklin Care Homes
The staff is extremely friendly. They have made the transition from hospital to care home very smoothly and nothing is too much trouble. Keep up the great work.
We can't thank you enough for taking the time out to write this lovely review. This will mean the world to the team at Our Lady's.
Kind regardsMacklin Care Homes
My uncle is going through a transition phase and Our Lady's have been extremely helpful in letting him get his independence and self-dignity back.
Kind regards.
We were very pleased with the care our mother received in Our Lady's Care home. I found staff to be pleasant and helpful. The building is kept tidy and any requests made were met. I found this very reassuring as a relative and couldn't be more grateful at having a service like this.
Our relative has been in Our Lady's for over a year. She recently celebrated her 80th birthday there. We were delighted at the thoughtfulness of staff who decorated her room and helped us all to celebrate her birthday. From the very beginning, the staff have been friendly, helpful when needed and diligent in their care. They always have time to answer a question or give a hand when it's needed.
To our relief, our relative settled in early on. She has some food restrictions and other challenges. These are well handled by the staff. We are regular visitors, so we speak from experience of seeing how our relative and the other residents are treated. Our Lady's has been a blessing for our relative and that is due to the people in it. Thank you to all concerned for easing our worries and making such a difference to our lives.
Over the years, Our Lady's Care Home has been a great home for my relative. He has multiple issues and has Huntington's. They have always did their best and I am so lucky to have them all.
My Mum has been in Our Lady's Care Home nearly 5 years. The family have been very happy with the care that she is receiving. The staff have been excellent and very supportive of the family and our needs also.
My Mum has been a resident at the beginning of the year (2018). I was very hesitant at first because of stories about care homes in general and my own feelings of guilt and failure. The staff are very understanding and caring right from the receptionist at the to the nurses and care assistants on the floor. Mum especially, and myself were made to feel really welcome. My thoughts and feelings regarding Mum and her care were listened to and understood. Although there were a few hiccups at the beginning, they were dealt with and Mum has settled in.
Mum has her own room with w.c. And sink. There is a shared shower/bathroom that the residents use to have a shower with the care assistants help. She also has to be assisted with her meals. There is a communal day room and dining room. There are different social events and activities each week which Mum can be a part of. and she goes to chapel in the home each day. I take her laundry home, however, there are laundry facilities in the home.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Our Lady's Care Home.
Awards / Recognitions (15)
- 21 Jun 2024Recipient: Our Lady's Care Home
- 10 May 2018Recipient: Macklin Care Homes
- 10 May 2018Recipient: Macklin Care Homes
Accreditations
There are no accreditations posted yet for Our Lady's Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Our Lady's Care Home
What types of Care is Our Lady's Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Our Lady's Care Home have?
There are 102 Single Rooms.
What are the Facilities & Services at Our Lady's Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Our Lady's Care Home to the centre of Belfast?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Our Lady's Care Home to verify any information. View our terms and conditions. Our Lady's Care Home has a Basic Service -more info.