Our Lady's Care Home

Find all the staff very obliging despite the fact I see they are understaffed. Staff here do an excellent job. Very pleasant and approachable. Despite the fact my brother can be difficult at times, staff manage him quite well.
Overall, very satisfied with care and coping well as can be expected under circumstances.

The staff are always very friendly and dedicated in their work. Working with patients with dementia, I know that this is not an easy job. The nursing staff are very efficient in telling relatives if there are any issues i.e. Sickness or trips and falls with their loved ones.

In the two years since my mother has been a resident in the EMI unit at Our Lady's, we have found her to be extremely well cared for. The staff are very attentive to her needs and provide a friendly family atmosphere.
The nature of my mother's condition means she is unable to participate in any activities so I am unable to comment on them.

My mother is mostly happy and contented. Staff are very patient, caring and friendly. Activities during December were very good, although I would welcome more in other months in terms of entertainment - management issue!
Overall, we are very happy with mum's care. Staff are very attentive and do a really good job. Perhaps some more pictures and a memory board for dementia patients.

Our Lady's Care Home is a happy, friendly and caring environment with staff who have a genuine interest in creating a positive atmosphere for the residents. It is obvious they take great pride in their work.
I see a real difference in my 91 year old mother, who has received excellent nursing care and although a recent arrival, she has already gained weight and has renewed positivity.
All my family are happy with the care provided.
Other care homes should take note.

The care home is a very welcoming place. It is bright, cheerful, clean and well kept. The staff are caring and competent, they take a keen interest in all the residents. The food is good service and adequate. Overall I find it well run and a good place to be in.

I have found an excellent improvement in management recently since the appointment of the new manager.

I viewed over 12 homes for my grandmother. To be perfectly honest I had concerns in every single one apart from Our Lady's. You hear all the horror stories so i was beyond nervous about considering a care home even as a care option.

Its super clean, no smells & the staff are truly exceptional. They show so much care & love for the residents and it so nice to see my 91yr old grandmother so contented and care for. She is actually smiling again, put on weight and looks the best she has in years. The activity program is impressive and the residents rooms are big (single), spacious with their own large en-suite.

The staff from the admin, care staff, nurses, kitchen staff and cleaners are so friendly & approachable. Plus I like that I can go and see my gran whenever I wish using the security code. Safe, secure and a beautiful well run home.

I cant recommend them highly enough. You can buy the piece of mind that they provide.

THANK YOU to everyone at Our Lady's.

I am writing this review to spread the word of the huge changes at Our Lady's since the arrival of the Manager and his fantastic team. The home is bright and spacious., is one of the most calm and peaceful care homes I have visited in the last 30 years. The residents are so well cared for and the food is beautiful. I was told today that a new occupational therapy department is opening in March. Surely this is the start of something that every care home should try to capture? Truly wonderful care!!

A friendly happy environment, reflecting the attitude and behaviours of all members of staff. From the moment you walk through the front door, you get a "good feeling" and this is shown in the excellent attention and welfare given to my mother by all members of the "our lady's team". My mother is very happy. From my experience other homes have much to learn from Our Lady's. Thanks for the service from all the family.

I really am impressed, the staff are very good. Lovely building well kept and up to standard. The room are beautiful. I am very impressed with the care. I am confident that my husband is very comfortable he has perked up and is chatting more. I see a real difference. All family have only good things to say about this home.

Wonderful caring staff, incredibly attentive and willing to help/answer questions.
I found the staff to be very knowledgeable and they were great at addressing any concerns I had relating to my mothers care. The management clearly take great pride in what they do and this is clearly evidenced in the atmosphere and environment within the home.

Our Lady's Care Home has been providing excellent care to my mother over the last three and a half years. The staff are fantastic and the new management team have brought a renewed positivity to the home I highly recommend.

Really positive atmosphere in the building. There was a very tangible ethos. Staff were very pleasant and knowledgeable. I was very impressed at the range of services available. I was very impressed with how clean and pleasant the home appeared.

My friend is a resident in Our Lady's. She loves it. There is mass on every day and she gets along so well with all the staff, management and residents who work and live there. The housekeeping team are brilliant. The nurses are so good to their patients. A great place to visit and a brilliant place to live.

I just want to show my sincere gratitude and appreciation to the staff at Our Lady's.

My mother-in-law has been here for almost 4 months and has received first class care both medically and socially. The care and facilities are amazing. Staff are completely dedicated, with a genuine interest in their residents and are always available to answer any questions relatives may have.

Simply superb care home!!! The care here is professional, dignified and focuses on every person that comes to stay at Our Lady's. Well done to the Manager and his brilliant team. A beautiful atmosphere with staff that are responsive and caring at all times. Food is beautiful and the cleanliness is spotless! I cannot find fault. Highly recommended

Our Lady's is a wonderful home with a great leader who was more than happy to meet with me and all the relatives upon his arrival. I am very pleased with how my grandmother is cared for here. I would highly recommend this home.

My mother has been cared for in a most professional way. She has been in Our Lady's Home for five years and during this time the family have never needed to complain or express and improvement to her care programme. Overall we are delighted with the young, personal, friendly efficient and dignified way she has been looked after by all concerned especially the carers and nursing staff. The family strongly recommend Our Lady's Home to any potential client. Thank you all in Our Lady's Home.

I have met with the new Director at the home and was completely assured of his vision and very strong track record within the nursing home sector.
The home is beautiful and staff seem to be really motivated and respectful of the new boss - Brilliant home.