Saintfield Lodge Care Home

4 Old Saintfield Road, Belfast BT8 8EY

Saintfield Lodge Care Home is an adult mental health unit, which is skilled in caring for those with complicated behaviour or learning issues, whilst enabling them to enjoy a more satisfying lifestyle than they would outside of the care setting.

Located in a quiet residential area of Belfast, Saintfield Lodge residents are well situated to practise a more independent style of living, learning new life and community skills within easy reach of the city centre, with the advice and supervision of the home's skilled team.

Saintfield Lodge is owned by Four Seasons who are one of the UK's most important healthcare providers and have made significant advancements in care schemes and modernisation of services throughout the UK.

Group: Four Seasons Health Care

Person in charge: Melanie Reyes (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Mental Health Condition • Younger Adults

Single Rooms: 51

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Saintfield Lodge Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.5 (maximum of 10) for Saintfield Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Saintfield Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.722 for Saintfield Lodge Care Home is calculated as follows: ( (27 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.794 Points relating to the number of positive Reviews for Saintfield Lodge Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 3 Reviews ÷ 10.2 Target = 0.294

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Saintfield Lodge Care Home has a Review Score of 8.5 (8.516) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Saintfield Lodge Care Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Saintfield Lodge Care Home

  • Sister of Resident/Service User
    2
  • Resident / Service User
    1

Staff are very helpful and friendly, deal with any issues in a courteous and professional manner. The advice was given when needed, by members of staff and manager. Brother's needs are met and appointments are always kept and I am always updated on a daily basis. Home well organised and my brother is very happy in Saintfield Lodge Care Home.

How likely would you be to recommend Saintfield Lodge Care Home? Extremely Likely

Overall Standard

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Treated with Dignity

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Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Saintfield Lodge Care Home responded to this review on 12 Apr 2018:

Thank you, Carol, for your feedback following your experience of Saintfield Lodge Care Home. We appreciate you taking the time to let us know how we are doing and are pleased to learn that your experience has been so positive. Have a great day.

My brother has been a resident in Saintfield Lodge for over 10 years and over this time, he has been well looked after in all respects. The staff are extremely courteous and caring to all residents.
We as a family are very happy with the care that is provided, it feels like home to my brother and us as a whole.

How likely would you be to recommend Saintfield Lodge Care Home? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Saintfield Lodge Care Home responded to this review on 11 Apr 2018:

Thank you, Florence, for your comments about your recent experience at Saintfield Lodge Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I have resided at the home for quite some time. During this time I have found the management, nurses, and other staff very willing to assist in every way. If there is something that requires medical attention the nurses will not hesitate to bring a doctor from outside the home. In my opinion, this is very reassuring and that is why I feel secure and safe in the home.

How likely would you be to recommend Saintfield Lodge Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Saintfield Lodge Care Home responded to this review on 06 Apr 2018:

Thank you, Sam, for sharing your experience of Saintfield Lodge Care Home. We are happy to hear it has been so positive and that you have been pleased with the quality of our care. Have a wonderful day.

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