Whiteabbey Care Home

104 Doagh Road, Newtownabbey BT37 9QP

Whiteabbey Care Home is located in Whiteabbey's Abbotts Cross area and is convenient for shops, amenities, public transport and the M2/M5 motorway links. Abbeycentre Shopping Complex is within one mile.

This tastefully decorated purpose built home offers accommodation in single occupancy rooms, some of which are spacious enough for sharing.

Whiteabbey provides TV lounges and several quiet sitting rooms, all overlooking the extensive private grounds, for relaxation. Separate dining rooms, where residents can socialise at meal times are also available. Traditional home cooking using fresh produce is served with special diets being catered for.

Residents may benefit from the regular visits made to the home by an experienced hair stylist and qualified chiropodist.
Complementary therapies can be arranged if required.

The home employes an activities therapist who co-ordinates a varied programme for residents.

Group: Four Seasons Health Care

Person in charge: Aleyamma George (Home Manager)

Local Authority / Social Services: Northern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 59 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Single Rooms: 33

Shared Rooms: 13

Rooms with ensuite WC: 3

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents

Latest The Regulation and Quality Improvement Authority* Report on Whiteabbey Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 9.2 (maximum of 10) for Whiteabbey Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Whiteabbey Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.578 for Whiteabbey Care Home is calculated as follows: ( (60 Excellents x 5) + (11 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 83 Ratings = 4.578

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.593 Points relating to the number of positive Reviews for Whiteabbey Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11.8 Target = 0.593

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Whiteabbey Care Home has a Review Score of 9.2 (9.171) from 7 Reviews


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whiteabbey Care Home?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whiteabbey Care Home

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Would recommend always.

How likely would you be to recommend Whiteabbey Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home responded to this review on 11 Apr 2018:

Thank you, Albert, for taking the time to let us know how we are doing at Whiteabbey Care Home. We really appreciate your feedback and recommendation. Have a lovely day.

I'd be very happy to recommend the home.

How likely would you be to recommend Whiteabbey Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home responded to this review on 11 Apr 2018:

Thank you, Jennifer, for your wonderful feedback and for the recommendation. We hope to see you again soon. Have a fantastic day!

Excellent care home. Very happy with care.

How likely would you be to recommend Whiteabbey Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home responded to this review on 11 Apr 2018:

Thank you, Irene, for your comments about your recent experience at Whiteabbey Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We look forward to your next visit. Take care.

My husband has always received the best of care from Whiteabbey Care Home. All his needs are catered for as much as possible. I'm happy to have him in the care of the staff at Whiteabbey.

How likely would you be to recommend Whiteabbey Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home responded to this review on 11 Apr 2018:

Thank you, Heather, for your comments about your recent experience at Whiteabbey Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My mother spent two and a half years here prior to her death on Sunday. I have always found the staff to be very caring and especially when we were sitting with my mum they were all so caring and kind to us and her so I would thoroughly recommend this home for these reasons.

How likely would you be to recommend Whiteabbey Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home responded to this review on 19 Dec 2017:

Thank you, Lorraine, for sharing your experience of Whiteabbey Care Home. We really do appreciate you letting us know how we did at this difficult time. All of our staff make the care and wellbeing of every resident here their number one priority and it is rewarding to learn you have been able to see this for yourself. Your kind words inspire us to do even more! Thank you once again for the lovely feedback. Take care!

This is an excellent care home in a very nice area. The one I chose for my brother. The management and staff are always very friendly and chatty and always there to answer any questions.
It's a very clean and bright home and a joy to go into and the patients are very well looked after.

How likely would you be to recommend Whiteabbey Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home responded to this review on 11 Sep 2017:

Thank you so much for your kind comments about your recent experience at Whiteabbey Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Father is well cared for. Staff are friendly and helpful. Could do with more staff on at night, one nurse and one carer I feel is not enough if there was a serious incident. The staff on always do an excellent job, but a lot of work for one carer, and he or she can only be in one place or attending one resident at a time, an extra pair of hands would help considerably.

How likely would you be to recommend Whiteabbey Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.1 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Whiteabbey Care Home responded to this review on 29 Aug 2017:

Thank you, Irene, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Whiteabbey Care Home was so positive. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We will be sure to pass your comments onto the team and address all of your points. Thanks again, have a great day.

Submit a Review for Whiteabbey Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Whiteabbey Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Whiteabbey Care Home