Ashgrove Care Home, Newry, County Down
Ashgrove Care Home, Newry, County Down
Ashgrove Care Home, Newry, County Down

Ashgrove Care Home is situated in Newry, County Down and provides specialist dementia nursing 24-hours a day.

The home has three private courtyards available to residents at all times. Ashgrove is spacious and has colour coded corridors to assist residents in finding their bearings, along with welcoming alcoves for rest stops.

Ashgrove has two secure unit that keep people safe whilst still making sure they keep their independence. Residents are encouraged to invite guests to the home and make use of the themed communal areas.

Residents enjoy their privacy with single rooms, some of which have their own en-suite.

Group: Four Seasons Health Care

Person in charge: Jolly Joseph (Home Manager)

Local Authority / Social Services: Southern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 52

Rooms with ensuite WC: 6

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Ground Floor Accommodation only • Gardens for residents

Latest The Regulation and Quality Improvement Authority* Report on Ashgrove Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.2 Ashgrove Care Home has a Review Score of 8.2 (8.213)

The Review Score of 8.2 (maximum of 10) for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Ashgrove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.771 for Ashgrove Care Home is calculated as follows: ( (29 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 35 Ratings = 4.771

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.442 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.4 Target = 0.192

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashgrove Care Home?

  • Extremely LIKELY
    2
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashgrove Care Home

  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

I am very pleased with the care my mother receives in Ashgrove. She is always spotlessly clean and well groomed. The staff are all very caring and kind to not only my mother but to all the residents.
As a frequent visitor to the home, the only real criticism I have is the shortage of care staff on the floor at times. More staff are definitely needed.
Any problems I have are usually dealt with quickly and efficiently by the office staff, nurses or carers.

How likely would you be to recommend Ashgrove Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Carl Duncker, Marketing Manager at Ashgrove Care Home responded to this review on 15 Aug 2017:

Thank you, Brea, for your kind feedback. We were delighted to hear about your positive experience at Ashgrove Care Home.

My mother has been a resident now for 5 months. I cannot speak highly enough about the care my mum has received in this time.

How likely would you be to recommend Ashgrove Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased, couldn't ask for better care, my husband is so well looked after. Staff are second to none.

How likely would you be to recommend Ashgrove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Job Vacancies

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Care Home Idol 2016

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