Clandeboye Care Home, Bangor, County Down
Clandeboye Care Home, Bangor, County Down
Clandeboye Care Home, Bangor, County Down

Clandeboye Care Home is located in Bangor, County Down.

The home provides different levels of care, from residential nursing care for people living with dementia, right through to end of life care.

As a person's care needs change, they can move between two suites, rather than causing disruption and moving them elsewhere.

Outside the home, there are various courtyard areas where residents can relax and take in the fresh air or help out with some gardening.

The home is built in a way to assist residents getting around without losing their bearings. There are bright communal areas which residents are free to use whenever they please.

Group: Four Seasons Health Care

Person in charge: Joanne Roy (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia

Admission Information: Ages 65+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Day Care • Physiotherapy • Own GP if required • Own Furniture if required • Near Public Transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Clandeboye Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Clandeboye Care Home has a Review Score of 8.1 (8.111)

The Review Score of 8.1 (maximum of 10) for Clandeboye Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Clandeboye Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.669 for Clandeboye Care Home is calculated as follows: ( (102 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 142 Ratings = 4.669

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.442 Points relating to the number of positive Reviews for Clandeboye Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 2 Reviews ÷ 10.4 Target = 0.192

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clandeboye Care Home?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clandeboye Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Husband of Resident/Service User
    1

My mother was nursed at the Clandeboye home during the final stages of dementia. Throughout, the standard of care, nursing and compassion were excellent. The Clandeboye is not one of the newer care homes but is established, warm, safe and clean. All of the staff are kind, dedicated and very professional. After weeks of care, my mother eventually died in the Clandeboye, in a dignified, calm and caring atmosphere. Throughout this time I was allowed unrestricted access to visit and always observed the highest standards. Very grateful.

How likely would you be to recommend Clandeboye Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has settled in very well and seems content and enjoying the meals. The only complaint I have is regarding dental care. He has his own teeth and was always diligent in brushing them and flossing regularly. However, he has now needed several fillings and extractions and I notice plaque on his teeth often. The dentist also says there is evidence that his teeth are not being cleaned often. Staff say it is the night staff's responsibility. Please improve your dental care! Thank you.

How likely would you be to recommend Clandeboye Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very satisfied with the care provided to my mother by all staff members.

How likely would you be to recommend Clandeboye Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Our 94 year old mother has been in Clandeboye for almost two years - she has mild dementia/registered blind/profoundly deaf - basically she required 24 hour care. My two brothers, sister and myself visit at random times and we have nothing but praise for the way she has been looked after. Mother declares the food to be very good - 'but I get too much!' the staff treat her with respect, she is clearly looked after well and we the family are kept up to date with any medical problems etc. The official external agencies talk to us in terms of making sure mother is being cared for properly, as she is.

How likely would you be to recommend Clandeboye Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in this particular nursing home for several months now, and in 2 previous 'care' homes for several years beforehand. Mobility and feeding much worse (not walking, and eating pureed food, but being fed). In recent weeks she has been moved to the far end of the home for more available help; where time and attention are more available. At first I was wary, but I find the staff here are much more patient and suitable to my mum's needs. In general I feel she could not get any better care and treatment. Give or take the odd day, her overall contentment appears to be ongoing. No major complaints from me!!

How likely would you be to recommend Clandeboye Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

I selected Clandyboye after visiting a number of similar homes in the area. I chose it primarily because of the staff and their attitude to the residents. All residents are known to everyone and addressed by name. There is a lot of warmth and genuine care shown to the residents and I cannot fault it. This extends throughout the staff and not just the 'carers'.
The d├ęcor is imaginative and colourful and the design of the accommodation provides different areas to spend time. There is a programme of activities designed for the residents to participate or not depending on how they feel.
In the early days when my mother had just moved in the nurses volunteered information as to how she was settling in and if there is a problem such as a fall they contact you immediately to inform and advise what action has been/needs to be taken which is very reassuring.

How likely would you be to recommend Clandeboye Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

I have always found the management and staff will answer any questions and will keep you always up to date with what is happening. They will always infrom me if my husband has any falls or changes in his behaviour. Overall, the management and staff are excellent, workers and always have the person they are caring for's interest at heart. Overall care excellent.

How likely would you be to recommend Clandeboye Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our families experience of this care home has been very good. The staff are very helpful and keep regular contact with me if there has been any issues with my father e.g If doctor has been called any medication issued etc. We have no complaints about my fathers care, he is always well cared for and kept clean. We have visited at different times of day hand have never found is to be any different.

How likely would you be to recommend Clandeboye Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in this care home for 3+ years. I can not express my gratitude enough for the wonderful care, love and attention she receives at the hands of all the staff without exception. She is always clean and well dressed. She is content and well fed. She can feed herself but I have observed others in the home who need to be fed and this is done with patience and care.

How likely would you be to recommend Clandeboye Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found Clandeboye Care Home to be really excellent in the caring of my wife for the past two years. Staff are excellent very caring, home is kept very clean by the cleaners. Manageress has always kept my family informed of what is happening.

How likely would you be to recommend Clandeboye Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very pleased with the standard of care provided for my father at Clandeboye Care Home. The staff are extremely friendly, professional and happy to answer any questions raised and offer information on my fathers general well-being. Activities are well planned and special efforts are made to celebrate birthdays whilst ensuring families feel welcome to call at any time.

How likely would you be to recommend Clandeboye Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Clandeboye care home is a beautiful home. My mother has been there now for quite a few years and she is totally dependant on the staff for all her needs. The staff are always so friendly, cheerful and happy to help in any way possible. I can talk with the staff at any time during the day, there is nothing they won't do. This also includes other staff in the home i.e. Domestic, kitchen and maintanence man. My mother is very well looked after and I cannot fault the staff for anything. When mom starts to show signs of cough they are on the ball immediately and she see the GP as most of the times she developed a chest infection. But the nurses are very quick at getting this sorted. When I go on holiday I can go away with piece of mind knowing mom is well cared for.
I just can't praise the manager and her staff enough.
Thank you.

How likely would you be to recommend Clandeboye Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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