Kingsland Care Centre

252 Seacliffe Road, Bangor BT20 5HT

Overlooking the spectacular views of Ballyholme beach and seafront Kingsland Care Home provides the highest standards of care in an atmosphere that is Home from Home.

The Home is set over two floors with 4 beautiful lounges that face onto the sea and additional dining spaces furbished to a high standard. Bedrooms available include seaview and non-seaview.

As you enter the Home you will enjoy an atmosphere of peace and relaxation. The Home has a varied and tasty menu provided by the Head Chef and her team catering to all tastes. In addition alternative options are available on request.

The staff team consists of our dedicated Nursing and Care Teams supported by the Activities Coordinator who work in consultation with the residents and their families to ensure that safe and effective care is provided for a wide range of conditions while promoting quality of life and life fulfilment in the shared space of living in a care home.

The Home has recently had many areas refurbished to enhance the feel and homeliness of the environment.

Visitors are also welcome 24 hours a day as they consider the environment the Home of the residents in which we are privileged to work.

Group: Larchwood & Glenalina

Person in charge: Sue Curry (Home Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Pre admission assessment. Ages 50+.

Languages Spoken by Staff (other than English): Bulgarian, Hindi, Polish

Single Rooms: 41

Rooms with ensuite WC: 2

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

The Home has an open access visiting policy and is open to visitors 24 hours a day.

Parking:

Onsite free parking available

Latest The Regulation and Quality Improvement Authority* Report on Kingsland Care Centre: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.6 (maximum of 10) for Kingsland Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Kingsland Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for Kingsland Care Centre is calculated as follows: ( (30 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 36 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.866 Points relating to the number of positive Reviews for Kingsland Care Centre is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.2 Target = 0.366

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Kingsland Care Centre has a Review Score of 8.6 (8.616) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingsland Care Centre?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingsland Care Centre

  • Daughter of Resident/Service User
    3

From the moment we first visited Kingsland we were made to feel welcomed and genuinely cared for. The staff made my Father's stay comfortable and their care and attention to his needs was of the highest standard. From the cleaners, laundry lady, auxiliary staff, nurses and care manager my Father was given respect, time for chats, friendship and reassurance at this difficult time. Nothing was a problem and the attention and devotion of this amazing team continued to his very last day. Kingsland was like a big, comforting hug for us - an extended family of dedicated angels.

How likely would you be to recommend Kingsland Care Centre? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My Mother spent the last week of her 94 year life in Kingsland where it was made possible for her and her family for it to be as peaceful and supported as possible. The care, courtesy and concern shown for our my Mum by all the staff we encountered in her short stay there made the time more graceful and we are very thankful.

How likely would you be to recommend Kingsland Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My 96 year old father was a resident in Kingsland for 6 months. He had moderate dementia and due to a bleed on the brain the previous August was unable to move. The care he received in Kingsland was exemplary.
Each care assistant treated him with respect, compassion and kindness and even laundry and cleaning staff took the time to chat to him and took an interest in him. I visited Dad every day and in all that time I never saw anything which caused me concern. The nursing staff were professional and very quick to respond if they noticed any medical issue which they felt needed the doctor or further advice or investigation.
They were also kind to Dad and very supportive and accessible to me at all times. The manager of Kingsland was compassionate and very professional. She maintained and expected high standards from all the staff but was at the same time also very approachable and willing to listen. I couldn't speak highly enough of the care Dad received. He felt secure and cared for.

How likely would you be to recommend Kingsland Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   4.3 out of 5

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