Ardlough Care Home

2 Ardlough Road, Drumahoe, Londonderry BT47 5SW

Ardlough Care Home is set in scenic gardens situated in the village of Drumahoe, County Londonderry.

The team at Ardlough offer 24-hour nursing care for people with dementia. Alongside this, Ardlough is able to offer specialist care for people with mental-health issues.

The home has three lounges which residents can use to socialise and relax and also spend time with guests if you wish. Residents and visitors can enjoy the home's warm and friendly environment, complemented by a carefully considered colour scheme which aids residents with sensory difficulties.

During their time at Ardlough Care Home, residents are considered part of the family, the home's care team put the health and happiness of residents' at the heart of everything they do, while a dedicated team of nurses and carers actively encourage residents to take part in all decisions - contributing to everything from the way their rooms look to the therapies they receive.

Group: Four Seasons Health Care

Person in charge: Martina Mullan (Home Manager)

Local Authority / Social Services: Western Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 42

Shared Rooms: 1

Rooms with ensuite WC: 2

Facilities & Services: Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Ardlough Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 9.5 (maximum of 10) for Ardlough Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Ardlough Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Ardlough Care Home is calculated as follows: ( (56 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.568 Points relating to the number of positive Reviews for Ardlough Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.8 Target = 0.568

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Ardlough Care Home has a Review Score of 9.5 (9.485) from 5 Reviews


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ardlough Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ardlough Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    1

Ardlough has excellent facilities with great staff and amazing care. Staff at times are under extreme pressures and are very busy but through this, they remain professional and caring. I am sure staffing pressures can become extremely difficult at times and I wouldn't want it to affect the excellent care my father receives. This is a great facility and I hope it remains that way.

How likely would you be to recommend Ardlough Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Ardlough Care Home responded to this review on 23 Mar 2018:

Thank you for your wonderful comments about our team here at Ardlough Care Home. We really appreciate you taking the time to let us know how we are doing and it is rewarding to hear that you have been so pleased with the quality of our care. We look forward to seeing you again soon. Have a great day.

Ardlough is very family oriented for me, my mum will be here coming 8 years. The staff (carers) are brilliant to my mum. The kitchen staff (chefs and assistant cook) are excellent. The nurses go out of their way to help, they phone me if my mum has to get new tablets or just feeling unwell.
I couldn't have settled in Ardlough without the help of the secretary, 1st class and even would comfort me if upset. Overall my mum gets 100% care.

How likely would you be to recommend Ardlough Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Ardlough Care Home responded to this review on 27 Mar 2018:

Thank you, Patricia, for sharing your experience of Ardlough Care Home. We are happy to hear that it has been so positive and that you have found our staff to be so supportive during your experience here. Our number one priority is the care and well-being of every resident in our care, but we also take time to help and support friends/family/loved ones along the way. We really appreciate you taking the time to let us know how we are doing and look forward to seeing you again soon. Thank you once again. Have a wonderful day.

Ardlough is a home from home for all the residents. The staff are very friendly and care for the residents really well. I can see for myself that my dad has settled in and that the staff are like his extended family. It's well maintained, clean and bright and would recommend Ardlough to anyone in a similar situation.

How likely would you be to recommend Ardlough Care Home? Extremely Likely

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Ardlough Care Home responded to this review on 23 Mar 2018:

Thank you, Leo, for your comments about your recent experience at Ardlough Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Dad very relaxed and comfortable in the Ardlough Care Home due to the care and attention of a very caring and professional staff who seem to give their all under very busy and pressured conditions. Always on very busy shifts without complaining and sharing a chat and a smile to all the patients and family when they pass. In short very busy caring and very much appreciated by myself and all our family.

How likely would you be to recommend Ardlough Care Home? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Ardlough Care Home responded to this review on 23 Mar 2018:

Thank you, Leo, for sharing your recent experience of Ardlough Care Home. We are happy to hear it has been so positive and that you have been pleased with the quality of our care. We really appreciate you taking the time to let us know how we are doing and look forward to seeing you again soon. Have a wonderful day.

I have no concerns with the care that my husband receives. All so good.

How likely would you be to recommend Ardlough Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Ardlough Care Home responded to this review on 23 Mar 2018:

Thank you, Bridie, for your feedback about Ardlough Care Home. We are pleased to learn that your experience has been so positive and that you have been happy with the care your husband receives. We look forward to seeing you again soon. Have a great day.

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