Meadowbank Care Home

11a Trench Road, Londonderry BT47 2DT

Meadowbank Care Home is located in Londonderry's Waterside suburb and is convenient for shops, amenities and public transport, yet is close to countryside also.

This purpose built home offers nursing care for adults with learning disabilities.

Accommodation at Meadowbank is offered in single occupancy rooms, a couple of which are spacious enough for sharing.

Meadowbank have experience of dealing with a variety of issues arising from caring for people with learning disabilities and those with associated sensory deficits or physical disabilities. In addition some may at times display challenging behaviour. However, whatever the need, care is delivered with patience, kindness and understanding.

They have a diversional therapist, whose role involves encouraging each resident to take part in structured activities appropriate for their abilities.

Residents are assisted to visit local facilities and make use of the wide range of public services available.

There is a specially designed multi-sensory environment aimed at relaxing and stimulating residents who, due to their sensory deficits or other difficulties, cannot meet these needs through conventional means.

The home can also arrange for physiotherapy, podiatry and aromatherapy.

Personal laundry services are provided in-house.

Appetising and nourishing meals with varies menus are served in the dining rooms.

Group: Four Seasons Health Care

Person in charge: Ryan O'Donnell (Home Manager)

Local Authority / Social Services: Western Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Learning Disability • Younger Adults

Single Rooms: 31

Shared Rooms: 2

Rooms with ensuite WC: 2

Facilities & Services: Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Meadowbank Care Home: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Overview

The Review Score of 8.1 (maximum of 10) for Meadowbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Meadowbank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Meadowbank Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.143 Points relating to the number of positive Reviews for Meadowbank Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7 Target = 0.143

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Meadowbank Care Home has a Review Score of 8.1 (8.143) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Meadowbank Care Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Meadowbank Care Home

  • Sister of Resident/Service User
    1

My brother came to Meadowbank Care Home in mid-February.He had been in another facility for respite. He was very disorientated and fussy, but that day we could not believe how kind and courteous the manager and his staff were to both my brother and ourselves. This has continued and we find my brother has changed so much. The staff who work with him are so friendly and caring to him. Always greeted with a warm hello for us. I can't praise them highly enough.

How likely would you be to recommend Meadowbank Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Meadowbank Care Home responded to this review on 11 Apr 2018:

Thank you, Margaret, for your comments about your recent experience at Meadowbank Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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