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Willow Grove Care Home

31 Ballygawley Road, Dungannon, County Tyrone BT70 1EL
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Willow Grove Care Home, Dungannon

Care Provided by Willow Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Contact Willow Grove Care Home to confirm what's included and get a personalised quote

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Michelle Devlin (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (54)
  • Single Rooms with ensuite Wet Room (54)
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Willow Grove Care Home Reviews (32)

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Over all time Willow Grove Care Home has 32 reviews.

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Review from Dominic G (Brother of Resident) published on 6 May 2024 Submitted via Postal Card
Overall Experience

The care from everyone in the home was unparalleled. They met her every need, making her final days feel wanted and loved, which in itself extended to her family, giving great reassurance and comfort. I can't recommend and thank all of the staff enough for their care, support and understanding for all in the home and outside.

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Review from M D (Niece of Resident) published on 1 May 2024 Submitted via Postal Card
Overall Experience

I found the home staff very helpful, caring and pleasant. Very grateful for all they have done for my uncle.

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Review from A B (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card
Overall Experience

Willow Grove has been the first experience of a care home that myself and my family have encountered. From day one, the staff have been amazing. They are kind, thoughtful and always helpful with any request. Nothing is too much trouble and they are always on hand to offer good advice. They are attentive towards my mum and have got to know her well. I feel she is in safe hands and very well cared for. Thank you to all involved.

Reply from Michelle Devlin, Home Manager at Willow Grove Care Home

It is lovely to hear positive feedback from our residents and families. We strive at Willow Grove to provide the best care possible for our residents. We focus on personal choice and wish to provide a safe, comfortable environment for our residents.

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Review from Fiona M (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card
Overall Experience

My mum is in residential in Willow Grove Dungannon and has been here for over a year. This is a great care home where the care is first class and the well-being lead works very hard with different activities and even has the dining room set up for every occasion, and spends great time with them showing them different things to do. Overall I would recommend this care home to anyone where I felt content leaving her after visiting.

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Review from Andrea J (Niece of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

Our aunt was in residential care downstairs - care, cleanliness of home and attention was excellent. The Care Team Leader and the team went above and beyond. She was moved upstairs and it is so different. Too many different nurses, many of whom struggle to speak English. The room is tired and dull and needs to be refreshed. Urine smell. Laundry is atrocious - no care for how clothes are put away are rolled in a ball and the amount of clothes, throws and underwear missing is ridiculous. Food is meagre - £800 per week for 2 triangles of jam sandwiches for supper! There is so much that needs to be addressed.

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Review from D S (Son of Resident) published on 3 January 2024 Submitted via Postal Card
Overall Experience

Staff have been very accommodating when I visit my mother. Everybody is friendly towards me and responsive to my questions. One or two issues with medication were addressed promptly.

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Review from M M (Daughter of Resident) published on 7 November 2023 Submitted via Postal Card
Overall Experience

Most of the staff downstairs were excellent and very caring of Mum. They had activities daily but in the good weather, I felt they should have taken some residents out to the beautiful garden they have. My biggest issue was the laundry, even though I had labelled everything it still went missing and this was constant. Overall Mum was well cared for in Willow Grove.

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Review from Emer O (Daughter of Resident) published on 25 October 2023 Submitted via Website
Overall Experience
My mum is currently a resident in Willow Grove.
All the staff are brilliant I couldn’t fault this residential home.
My mum is looked after very well she is content and obviously eating well and loving her food.
Any time I visit the staff go over and beyond their duties.
I want to mention one staff member who is the nicest kindest person I have ever met, she is so good with the residents and visitors so welcoming and a great asset to Willow Grove.

Thanks, everyone.

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Review from A M (Daughter of Resident) published on 23 August 2023 Submitted via Postal Card
Overall Experience

This home specialises in dementia care. The staff are knowledgeable about dementia and are relaxed and calm dealing, with what sometimes can be challenging behaviour. The atmosphere is warm, friendly and easy. The rooms and other facilities are excellent. I particularly love the hair salon and the bus stop seat for residents. The permanent staff are really excellent. The food is great. Mum is very well cared for.

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Review from R C (Daughter of Resident) published on 23 August 2023 Submitted via Postal Card
Overall Experience

Willow Grove to me when visiting my mum is a very friendly place, where they get to know the residents and their families. They take good care of the residents. The rooms are very nice and comfortable, the staff are friendly and approachable and able to help out if possible. All in all a nice place to go to as some of the residents can be difficult but they have a lot of patience with them.

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Review from D M (Son of Resident) published on 21 August 2023 Submitted via Postal Card
Overall Experience

Generally, the home is good and both parents who are there are content, sometimes there are lapses in the standard of care regarding personal hygiene/care but overall it's a comfortable and safe environment for them.

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Review from S M (Daughter of Resident) published on 18 August 2023 Submitted via Postal Card
Overall Experience

The home was clean and welcoming. Staff friendly. The atmosphere was lovely, residents all appeared happy. The manager was friendly and easy to talk to. I highly recommend the home and if I need respite again I will definitely send my mother back. I am confident she will be well looked after.

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Review from Lesley D (Daughter of Resident) published on 15 June 2023 Submitted via Postal Card
Overall Experience
The daytime care assistants were excellent, the nighttime carers were difficult to understand, had no patience and were very abrupt.

The manager was rude, ignorant, had no time for residents or relatives. Made no effort to acknowledge my mum. A manager who shows no compassion or interest gets the care home a very bad name. Will be contacting RQIA.

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Review from Paula F (Daughter of Resident) published on 8 December 2022 Submitted via Postal Card
Overall Experience

I couldn't be happier with the care my mum receives at Willow Grove Care Home. The staff are wonderful... very friendly, attentive, patient, kind, caring and dedicated. They show my mum compassion and understanding. They treat her with dignity and respect, encouraging and comforting her when the need arises. The home is bright, airy, spotlessly clean and welcoming. I can visit Mum at any time and feel content and reassured knowing that she is in a safe environment and in the best hands to cater for her complex needs 24/7.

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Review from Joseph G (Husband of Resident) published on 3 May 2022 Submitted via Postal Card
Overall Experience

From the very start, my wife was welcomed into the Willow Grove family and treated with the utmost care, compassion and dignity. Nothing has been too much trouble for the staff who are very attentive to my wife's needs. The staff are so friendly and caring. The rooms are big, clean, warm and homely and I would recommend Willow Grove Care Home without any hesitation.

Reply from Michelle Devlin, Home Manager at Willow Grove Care Home

Thank you for taking the time to write this review. it is proof of the dedication of our staff to provide great care to our residents. Our staff are friendly, and caring and treat the residents with dignity and respect. I am proud to be the Manager of Willow Grove.

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Review from F L (Brother of Resident) published on 3 May 2022 Submitted via Postal Card
Overall Experience

Always find the staff friendly even on my sister's off days! The place is always clean and tidy and beds made etc.

Reply from Michelle Devlin, Home Manager at Willow Grove Care Home

Reviews like this make me proud to be the manager of Willow Grove, the team provide great care to our residents. They are friendly, caring and treat all residents with dignity and respect. Thank you for taking the time to review us.

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Review from Olive W (Sister of Resident) published on 19 March 2021 Submitted via Postal Card
Overall Experience

The staff here are excellent; caring and friendly. Anytime I have been here at mealtimes, the food looks delicious. Rooms are always clean and I would recommend anyone considering residential care, to think of Willow Grove Care Home. The office staff are also very helpful.

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Review from Arlene P (Daughter of Resident) published on 18 March 2021 Submitted via Postal Card
Overall Experience

The care team and nurses etc are very attentive and when I visit mum today all good and her room perfect and tidy etc. When I ring I always get an answer on phone about my mother. My mum has been in the care home for 4 years now this September 2021 coming. 1st class from start to finish.

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Review from Heather F (Daughter of Resident) published on 3 February 2021 Submitted via Website
Overall Experience

My father has been in Willow Grove now for over two years. I cannot praise them highly enough for the care my father has received. In January, my father had a fall and tested positive for coronavirus. The home phoned me straight away to explain the situation. My sisters and myself were told to phone anytime. We phoned every other day and were told how my father was and we were able to speak to him. The girls in the home are always pleasant, no matter when you contact them.

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Review from Laura M (Daughter of Resident) published on 1 February 2021 Submitted via Website
Overall Experience

My mum has been at Willow Grove in the residential unit for over a year now and I could not recommend the staff here enough. They are all so dedicated and nothing is ever too much trouble. They are very welcoming and approachable and it is a home from home. They have been exceptional during the Covid 19 pandemic, facilitating video calls, phone calls etc and keeping me well informed.

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Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (1)

Accreditations

There are no accreditations posted yet for Willow Grove Care Home.

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Frequently Asked Questions about Willow Grove Care Home

What types of Care is Willow Grove Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Grove Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Willow Grove Care Home?

Close to Local shops, Near Public Transport, Lift, Gardens, Residents Kitchenette, Television point in own room are some of the Facilities & Services.

How far is Willow Grove Care Home to the centre of Dungannon?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Grove Care Home to verify any information. View our terms and conditions. Willow Grove Care Home has a Basic Service -more info.