Langley Oaks

2 Langley Oaks Avenue, Selsdon, South Croydon CR2 8DH
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9.2 28 Reviews
  • Langley Oaks, South Croydon
Langley Oaks is a modern, welcoming care home in Croydon close to attractive parks and woodland. The skilled team offers a high standard of residential and dementia care, with respite and permanent options available.

Throughout the home are a number of dining rooms and lounges, as well as a hair and beauty salon. Residents' bedrooms are spacious and fully furnished, with en-suite facilities. The home also has large, wheelchair-accessible gardens, which include quiet seating areas, a large, natural eco-pond and many mature trees and nesting boxes for birds.

The activities team ensures there is something to look forward to every day, from arts and crafts sessions to coffee afternoons and gentle exercise, or even visits from professional entertainers or therapy animals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Josette Leon (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (39)

Langley Oaks Reviews (28)

9.2

Langley Oaks has a Review Score of 9.2 (9.179) out of 10, based on 6 reviews in the last 2 years.
Over all time Langley Oaks has 28 reviews.

Overall Experience
  • 20
  • 7
  • 1
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Date Published
  • 28
  • 2
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  • 6
  • 22
Reviewer Connection to Langley Oaks
  • 14
  • 5
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  • 1
  • 1
Total of 28, showing 21-28
Review from Jane D (Wife of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had initially stayed at Langley for respite care, which went very well. Gradually his needs increased and he required full-time care. Luckily there was a bed and they knew him and he knew them, it worked really well. I was really pleased with his care and the help and support for me too.
I felt "at home" there too. I am so pleased with the care, kindness and support that Langley provided - I can't recommend Langley enough.
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Review from E T (Daughter of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One word only, excellent.
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Review from A W (Husband of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the level of care that my wife is receiving on her respite visit to Langley Oaks Care Home. The staff were very attentive, caring and made her stay comfortable. Ten out of ten for everything!
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Review from Sue B (Wife of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been really impressed with the staff, they are always so kind, caring and polite. The home itself is light, airy, spacious and clean.


The food is plentiful and there is always plenty of choice.


Nothing is too much trouble.


Thank you all very much.

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Review from M E (Wife of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In visiting Langley Oaks I find the manager, team leaders and carers kind and considerate to the residents. Most of my visits are unannounced and I find the level good care provided is very similar to a home away from home environment.


Having a member of your family with advanced dementia is very

sad but knowing the good level of care provided gives me a positive feeling when I visit and leave.
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Review from Sheila M (Wife of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has really enjoyed his stay here, he stays it's been so nice to have so much company around him and he also says that all of the staff have been so kind and helpful to him,m he says he looks forward to coming to Langley Oaks again in the near future for respite care. Thank you to "all of
the staff" for making my husbands stay so happy.
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Review from Ann J (Daughter of Resident) published on 22 June 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother was at Langley Oaks for just over 6 months. In that time she was very well cared for. The facilities were clean and comfortable. The staff were caring and took an interest in my mother, which made her feel cared for. The manager was extremely helpful in ensuring my mothers care was extended.
Relatives calling in found it often difficult to speak directly to my mother.
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Review from Arthur C (Husband of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the year 200 my wife had a major operation for an acoustic neuroma. The partly recovered and I have looked after her since then. In about 2010 she gradually deteriorated and eventually got dementia and in January 2015 I found that I just could not manage to look after her as she was wandering around
all night and in the daytime was trying to get out of the house. It was the hardest thing I had to do as we have been married for 64 years but with the help of my daughters we managed to get her in to Langley Oaks and her recovery has been amazing.
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Current Review Score: 9.2 (9.179)

Overview of Review Score

The Review Score of 9.2 (9.179) out of 10 for Langley Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Langley Oaks is calculated as follows: ( (59 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.35 Points relating to the number of positive Reviews for Langley Oaks is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 6 Positive Reviews ÷ 8 = 0.75
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Josette

Josette Leon

Job Title: Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.


This is a lovely friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Langley Oaks to verify any information. View our terms and conditions. Langley Oaks has an Enhanced Service - more info.