Langley Oaks

2 Langley Oaks Avenue, Selsdon, South Croydon CR2 8DH

Langley Oaks offers a high standard of residential, palliative and respite care for elderly residents, including those with dementia. The modern, purpose built home provides care centred on the individual, involving residents in all aspects of their care and encouraging them to make their own decisions on how to spend their time.

The house is tastefully furnished with a homely, comfortable, secure atmosphere. Residents’ family and friends will be given a warm welcome when they visit.

Group: Care UK Nursing & Residential Care Services

Person in charge: Jackie Johnson (Manager)

Local Authority / Social Services: London Borough of Croydon Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Hearing Impairment • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Langley Oaks: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Langley Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Langley Oaks in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.385 for Langley Oaks is calculated as follows: ( (29 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 65 Ratings = 4.385

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.5 Points relating to the number of positive Reviews for Langley Oaks is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Langley Oaks has a Review Score of 7.9 (7.885) from 6 Reviews


Average Ratings

  • Excellent
    3
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Langley Oaks?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Langley Oaks

  • Wife of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Daughter of Resident/Service User
    1

I am very satisfied with the level of care that my wife is receiving on her respite visit to Langley Oaks Care Home. The staff were very attentive, caring and made her stay comfortable. Ten out of ten for everything!

How likely would you be to recommend Langley Oaks? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

I have been really impressed with the staff, they are always so kind, caring and polite. The home itself is light, airy, spacious and clean.

The food is plentiful and there is always plenty of choice.

Nothing is too much trouble.

Thank you all very much.

How likely would you be to recommend Langley Oaks? Extremely Likely

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Average Rating:   4.4 out of 5

In visiting Langley Oaks I find the manager, team leaders and carers kind and considerate to the residents. Most of my visits are unannounced and I find the level good care provided is very similar to a home away from home environment.

Having a member of your family with advanced dementia is very sad but knowing the good level of care provided gives me a positive feeling when I visit and leave.

How likely would you be to recommend Langley Oaks? Extremely Likely

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Average Rating:   3.9 out of 5

My husband has really enjoyed his stay here, he stays it's been so nice to have so much company around him and he also says that all of the staff have been so kind and helpful to him,m he says he looks forward to coming to Langley Oaks again in the near future for respite care. Thank you to "all of the staff" for making my husbands stay so happy.

How likely would you be to recommend Langley Oaks? Extremely Likely

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Average Rating:   4.6 out of 5

My mother was at Langley Oaks for just over 6 months. In that time she was very well cared for. The facilities were clean and comfortable. The staff were caring and took an interest in my mother, which made her feel cared for. The manager was extremely helpful in ensuring my mothers care was extended. Relatives calling in found it often difficult to speak directly to my mother.

How likely would you be to recommend Langley Oaks? Extremely Likely

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Average Rating:   3.8 out of 5

In the year 200 my wife had a major operation for an acoustic neuroma. The partly recovered and I have looked after her since then. In about 2010 she gradually deteriorated and eventually got dementia and in January 2015 I found that I just could not manage to look after her as she was wandering around all night and in the daytime was trying to get out of the house. It was the hardest thing I had to do as we have been married for 64 years but with the help of my daughters we managed to get her in to Langley Oaks and her recovery has been amazing.

How likely would you be to recommend Langley Oaks? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

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Awards / Recognitions

December 2017

Job Vacancies

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Care Home Idol 2016

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