Areley House

Areley Lane, Stourport-on-Severn DY13 0AB

Areley House is a beautifully renovated Georgian manor house that provides a comfortable living environment for up to thirty-three residents who have dementia or personal care needs. All the rooms at the home are en-suite, in which residents are encouraged to add their own furniture and belongings. Staff are highly experienced in delivering the very best in elderly care and residents enjoy extensive one-to-one companionship as well as the choice of a range of group activities. The locally sourced menu ensures that all residents' dietary needs are met, while a secure garden and sun-rooms are a great place to relax in the sunny weather. They welcome visits from families and loved ones and the home is located just a short walk from Stourport town centre and the marina. Please call the manager, Rita Griffiths, if you would like to arrange a visit or feel free to just drop in.

Group: Manor Care Home Ltd

Person in charge: Rita Griffiths (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Huntington's Disease • Motor Neurone Disease • Parkinson's Disease • Stroke

Single Rooms: 35

Shared Rooms: 1

Rooms with ensuite WC: 32

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Areley House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Areley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Areley House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for Areley House is calculated as follows: ( (175 Excellents x 5) + (78 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 260 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.905 Points relating to the number of positive Reviews for Areley House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.4 Target = 0.405

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Areley House has a Review Score of 8.6 (8.551) from 22 Reviews


Average Ratings

  • Excellent
    16
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Areley House?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Areley House

  • Daughter of Resident/Service User
    12
  • Son of Resident/Service User
    4
  • Nephew of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My mother had been in Areley House since 2015. The care given was exceptional. Unfortunately, my mother suffered with dementia and passed away in January 2018. Again the care and dignity given in the days before her death was outstanding.
I would highly recommend this care home. Excellent all round.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   5 out of 5

My initial tour was undertaken by a very well informed admin staff member. She provided a very positive overview of the home, which was clean and spacious.

On my second visit, I was shown around by a senior care worker, who took the time to answer questions in a knowledgeable manner. All members of staff showed a caring attitude towards the residents.

The day my mother moved in, we were received by the deputy manager, who had a professional, as well as welcoming manner towards my mother and I. She was reassuring and helpful. The entire experience helped make the transition a lot easier.

How likely would you be to recommend Areley House? Likely

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Average Rating:   4.5 out of 5

My parents moved to Areley House in October 2015 and settled very well in this well-managed care home. I have always been impressed with the kindness and excellent care given by all the staff regardless of their role and job description. This is indeed a comfortable and happy home and you can sense this atmosphere as soon as you step through the front door.

Sadly my father died in August and the kindness and support that was given to my mother and family together with the wonderful end of life care that he received could not have been better.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.7 out of 5

My mother was a resident at Areley House for around 3 and a half years and sadly passed away at the end of February.
I can honestly say the kindness and care shown was second to none. In that time I was a regular visitor and could see the commitment to care and the dignity shown by all members of the Areley House team.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.8 out of 5

I find the care at Arley House is excellent, the staff do their best to look after all residents. Feeding, bathing, toileting. They are very friendly to residents and visitors, always helpful.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   3.9 out of 5

I consider myself and my family to be lucky in that Areley House was chosen by my mother's social worker.
The atmosphere and overall ambience is excellent.
I have visited my mum as regularly as possible, but not at the same time, for the past few years. I have always found her to be in a clean, happy condition. I have had many meals with my mum, although I have not eaten here but sat with her when she has enjoyed her meals. I am always impressed with the attitude of the competent and friendly staff. A wonderful safe haven in the fog of dementia.
I can not praise the place any higher.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.7 out of 5

My husband has been in Areley for over two years and is very happy there. We, his family, are always made welcome to visit, whatever time of day. His personal hygiene is good and his room spotless.
There are lots of patience and a good atmosphere among the staff.
I am very happy that he is contented and I do not feel so guilty that he has had to go into care.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.4 out of 5

My dad is extremely happy at Areley House. The staff are friendly and look after him very well. They cannot do enough for dad and the family when we visit on a regular basis. The home is clean and warm (often too warm). And the food is excellent. His room ensuite is kept immaculate and the activities and entertainment that is provided for the residents is first class, especially the singers, something dad really enjoys.
Overall I have no complaints and I would recommend Areley House to anybody.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.8 out of 5

I have been very pleased with the help and the assistance my mother and I have been given at this time.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   5 out of 5

Mum was admitted as emergency respite which was traumatic, but the manager, deputy and all staff made the process so much more reassuring than it could have been. I particularly like the "open office door" approach. The staff are quick to respond to any issues before they escalate.
Mum has settled so much better than expected. My father was made welcome for visits which was particularly appreciated on Christmas day so they could be together. Visitors are always welcome and cups of tea offered. Having a choice of lounges and seating areas is good for mum, who likes to keep moving. The laundry staff are very efficient and thoughtful.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.3 out of 5

I am extremely happy with mum's care. She is quite a feisty character but the staff manage this very well. Mum is always dressed appropriately.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.8 out of 5

I am very happy with my mother's care. She can be aggressive towards the staff but is handled with care and dignity. She appears settled and happy.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.9 out of 5

Very pleased with what they do for my dad. All staff very caring.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with everything done for my dad.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   5 out of 5

The most daunting thing for any daughter or son is to put an elderly parent into a care home. The management and staff at Areley house were so helpful, not only when dad first went there, but on every visit. Kind, considerate and caring.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   5 out of 5

Always clean. Care home staff very pleasant. Nothing is too much trouble. The meals are good. My Uncle is very happy there.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.8 out of 5

I find the management and staff to be very competent and helpful at all times. My wife is very happy there and is not worried or stressed in any way.

How likely would you be to recommend Areley House? Likely

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Average Rating:   4.2 out of 5

Having only been a resident for a week I can only say my own opinion. Everyone seems very happy and content, except for the odd one. So all in all, I've had a very pleasant week and wish Areley House well.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.9 out of 5

Caring and gentle approach by staff. Very patient and kind.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been at Areley House for four and a half years and has been treated well over this time. She has deteriorated mentally and physically and the staff care has consequently increased in accordance. They endeavour to engage the residents in many activities and provide varied entertainment on a regular basis. All the residents look clean and well cared for and there is no smell.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   3.9 out of 5

Staff at Areley House are very helpful and caring. There is always a friendly atmosphere when i visit.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.4 out of 5

Mum was admitted as a matter of emergency last April as her dementia (Vascular and Alzheimer's) had made it impossible to continue to care for her at home. The staff were very reassuring and calming to make the transition into residential care as easy as possible. Mum is very happy and well cared for with plenty of activities and lots of laughter. I have felt very supported to as it was very hard to admit I couldn't cope. The home has given mum a real new lease of life.

How likely would you be to recommend Areley House? Extremely Likely

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Average Rating:   4.7 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2015

Top 20 Care Homes West Midlands 2015

Recipient: Areley House

Date: Sunday 01 Feb 2015

more details

Top 20 Care Homes West Midlands 2014

Recipient: Areley House

Date: Saturday 01 Feb 2014

more details

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Areley House