Length of Stay
- Permanent Care
Other Care Provided
- Personal Care
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Care Provided by William Wood House
Facilities
- Close to Local shops
- Near Public Transport
- Gardens
- Lounge
- Cleaning
- Shopping
Funding & Fees
Contact William Wood House to confirm what's included and get a personalised quote
Good to Know
Group / Owner
- Orwell Housing Association Ltd
- Private Owned
Person in charge
- Adele Brewer (Service Manager)
Local Authority / Social Services
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William Wood House Reviews (8)
8.0
William Wood House has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time William Wood House has 8 reviews.
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Overall Experience
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Review from H S (Granddaughter of Resident) published on 25 December 2025 Submitted via Website•
Overall Experience
The staff here are absolutely amazing.. they go above and beyond..
They supported my Nan and grandad to the best they could.
We sadly lost both of them in the past 3 months
But I couldn't fault the way in which they were looked after
They supported my Nan and grandad to the best they could.
We sadly lost both of them in the past 3 months
But I couldn't fault the way in which they were looked after
My Nan and grandad loved seeing them come in and the staff...
The staff here are absolutely amazing.. they go above and beyond..
They supported my Nan and grandad to the best they could.
We sadly lost both of them in the past 3 months
But I couldn't fault the way in which they were looked after
My Nan and grandad loved seeing them come in and the staff always made them laugh ..
It's not just a job for them as they truly cared and they made this very clear..
They supported my Nan and grandad to the best they could.
We sadly lost both of them in the past 3 months
But I couldn't fault the way in which they were looked after
My Nan and grandad loved seeing them come in and the staff always made them laugh ..
It's not just a job for them as they truly cared and they made this very clear..
Thank you William wood house you truly are amazing
Review from Colin W (Husband of Resident) published on 6 December 2022 Submitted via Review Postal Card•
Overall Experience
As a resident, my wife has been in William Wood House since June 2022. The care and attention she has received from the staff, have been excellent. The strain on my and my wife's life has been greatly reduced, knowing that she is being cared for by a great team.
As a resident, my wife has been in William Wood House since June 2022. The care and attention she has received from the staff, have been excellent. The strain on my and my wife's life has been greatly reduced, knowing that she is being cared for by a great team.
Review from David C (Son of Resident) published on 29 August 2022 Submitted via Website•
Overall Experience
I regularly get the impression that the primary focus is about money and not care at all. The staff at WWH house come and go (apart from those who have nowhere else to go). Just this year alone, my 89-year-old mother had an oven that broke and waited over a month for a replacement. We reported...
I regularly get the impression that the primary focus is about money and not care at all. The staff at WWH house come and go (apart from those who have nowhere else to go). Just this year alone, my 89-year-old mother had an oven that broke and waited over a month for a replacement. We reported a huge stain on the bathroom ceiling to which they stated it was a leak that had been fixed but never any offer to make good.
As Power of Attorney, all invoices should come through me but they still disregard this instruction (Orwell finance) and cause unnecessary upset to an 89-year-old lady.
As Power of Attorney, all invoices should come through me but they still disregard this instruction (Orwell finance) and cause unnecessary upset to an 89-year-old lady.
I always get the impression they do not care at all.
Review from Kevin M (Nephew of Resident) published on 4 November 2019 Submitted via Website•
Overall Experience
If I were to score this care home, it would be 1 out of 10. Poor at best with the care and attention missing.
If I were to score this care home, it would be 1 out of 10. Poor at best with the care and attention missing.
Review from Judith M (Daughter-in-law of Resident) published on 19 February 2019 Submitted via Website•
Overall Experience
My late mother in law lived at William Wood House for over 3 years. They were extremely happy years for her and us as a family. The staff worked hard to give her respect, dignity and involvement with her care at all times. They also involved us in their decision making when needed. She felt safe...
My late mother in law lived at William Wood House for over 3 years. They were extremely happy years for her and us as a family. The staff worked hard to give her respect, dignity and involvement with her care at all times. They also involved us in their decision making when needed. She felt safe and comfortable throughout her tenure until she passed away just before Christmas 2018. Staff were very supportive to my husband and me afterwards. William Wood House is a great residential home where people are treated as individuals and their needs are met accordingly. We would have no hesitation in recommending it to other families as a place of well being for their loved ones.
↩Reply from Andrew Regent, Manager at William Wood House
Thank you for this positive review. I will ensure this is shared with the team at William Wood House.
Review from O K (Resident / Service User) published on 23 March 2017 Submitted via Review Postal Card•
Overall Experience
I have lived here for the past year and can honestly say I am settled and I am very happy.
I am pleased to call this my home.
I am pleased to call this my home.
The care I get is second to none in every section and by everyone.
I have lived here for the past year and can honestly say I am settled and I am very happy.
I am pleased to call this my home.
I am pleased to call this my home.
The care I get is second to none in every section and by everyone.
Review from Margaret R (Resident / Service User) published on 22 March 2017 Submitted via Review Postal Card•
Overall Experience
Food is competent, would be good to have fish occasionally. I suggest it may be that fish is too expensive, I'm thinking of dried haddock steamed with plenty of butter.
I have been here for 3 years plus and have never attempted to run away.
I have been here for 3 years plus and have never attempted to run away.
Please note insufficient main staff have to rush to...
Food is competent, would be good to have fish occasionally. I suggest it may be that fish is too expensive, I'm thinking of dried haddock steamed with plenty of butter.
I have been here for 3 years plus and have never attempted to run away.
I have been here for 3 years plus and have never attempted to run away.
Please note insufficient main staff have to rush to get to who is next on their list.
Review from I B (Resident / Service User) published on 8 March 2017 Submitted via Review Postal Card•
Overall Experience
Very good well cared for and very helpful in regards to cleaning and food very good.
Very good well cared for and very helpful in regards to cleaning and food very good.
↩Reply from Gemma Boyle, Admin at William Wood House
Dear IreneThank you for your review regarding the team at William Wood House. I will be sure to pass on your comments to the manager and the team.
Kind regards
Gemma
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