Canal Vue, Ilkeston, Derbyshire
Canal Vue, Ilkeston, Derbyshire
Canal Vue, Ilkeston, Derbyshire

Canal Vue, located in Ilkeston, opened in March 2014. A skilled team of professional care workers offer residential care for older people and those who require dementia care.

The facility has all en-suite rooms and modern care capabilities, with the additional benefit of a canal-side setting giving a tranquil environment and super views.

The home is spacious and open, with large bedrooms and good design features, making a lovely living environment for residents, plenty of activities and a pleasant site for staff too.

Group: Eastgate Care Ltd

Person in charge: Selina Leone (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Autism/ASD • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 40+.

Languages Spoken by Staff (other than English): Latvian, Polish, Romanian

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Awsworth Rd, next to Ilkeston Town Football Club

Visiting:

Visitors made welcome

Parking:

Plenty of on-site parking

Latest Care Quality Commission* Report on Canal Vue: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Canal Vue has a Review Score of 9.1 (9.128)

The Review Score of 9.1 (maximum of 10) for Canal Vue is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Canal Vue in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.485 for Canal Vue is calculated as follows: ( (77 Excellents x 5) + (44 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 130 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.643 Points relating to the number of positive Reviews for Canal Vue is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 9 Reviews ÷ 14 Target = 0.643

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Canal Vue?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Canal Vue

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

My mum has been at this home for 2 and a half years. The home is fairly new, the staff are very caring and helpful and I feel my mum likes the attention she receives and is happy with the surroundings and likes the view from her room - overlooking the canal and bridge.

How likely would you be to recommend Canal Vue? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I have been impressed with the care given to my father during his stay here. Staff are very professional and caring. Facilities are good and his room ensuite.

How likely would you be to recommend Canal Vue? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents had a difficult time settling in but gradually have accepted that they need care.
Since my mother moved onto the second-floor things seem to have improved even more.
The seem to join in some activities and certainly eat and drink better than when they were at home.
No issues apart from communication from management and the constant change in home managers.

How likely would you be to recommend Canal Vue? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Dad is looked after very well. I am kept informed at all times of any changes in Dad's care needs. Always made welcome on visits. Dad always says how wonderful food is and enjoys all meals. Dad's room is always clean and tidy.

How likely would you be to recommend Canal Vue? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad has been in the home just over a year. Very happy with care dad is receiving. Always get offered a drink as we travel 2 hours to see dad.
Room is always tidy and clean. Food is really good and looks lovely.
All staff are friendly and approachable.

How likely would you be to recommend Canal Vue? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am pleased with my sister's care. The carers treat the residents well and always happy to help.

How likely would you be to recommend Canal Vue? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father moved to Canal Vue in October 2016. From the first contact with the home, it came across as warm and friendly, clean and comfortable. We were made to feel very welcome and all needs for my dad were soon met. Medically, the nursing staff have been excellent and go out of their way to keep me informed of dad's reviews, access to all areas of the home were explained to me so to make the day to day routine easily understood. Dad seems accepting of the professional care he is receiving. All staff are kind, friendly and willing to do as much as they can for dad and us as a family.

How likely would you be to recommend Canal Vue? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since my father moved into Canal Vue he has settled in very well integrating with both staff and other residents.
He is treated with dignity, fed well and feels safe and comfortable.

How likely would you be to recommend Canal Vue? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Poor management. Does not call back when she says she will. Caring staff on the floor but not enough of them. Answerphone messages in our experience are not answered. My father has deteriorated rapidly in late October/November yet it was my wife and I that had to ask for a review. Does not know the resident.

How likely would you be to recommend Canal Vue? Extremely Unlikely

Average Rating: 

 3.1 out of 5

Overall Standard: Good

Facilities: Poor

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Staff: Good

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Very Poor

Claire Edwards, Area Manager West, Eastgate Care. at Canal Vue responded to this review on 17 Jan 2017:

Having been aware of the poor communication from the previous manager with the family, we addressed this issue. Communication is much improved and particularly with the family concerned, sadly this gentleman has passed away and the family have brought flowers in for staff. We have a new Manager in place who is an excellent communicator and feel that we have addressed the situation and are sorry that the family experienced this situation at that time.

My Husband has been at Canal Vue since August 2014. Knowing the care he is receiving has been an enormous comfort, as I found it very difficult to accept he had to go into a nursing home.
The carers are excellent - caring, patient and kind to the residents and also the relatives. The cleaners and laundry staff are also kind and friendly to the residents and relatives. The lounges are always welcoming and nicely decorated. The corridors are also cheerful and 'themed' towards the residents. There is always music in the lounges and the home is clean, warm and welcoming.

How likely would you be to recommend Canal Vue? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife went into Canal Vue for End of Days care as she had terminal secondary cancer. The staff who looked after her were brilliant, treating her with care and dignity right to the end. Thank you.

Perhaps some tea making facilities for visitors could be provided.

How likely would you be to recommend Canal Vue? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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