Canal Vue

Awsworth Road, Ilkeston DE7 8JF
Review Us
8.5 39 Reviews
  • Canal Vue, Ilkeston
Canal Vue, located in Ilkeston, opened in March 2014. A skilled team of professional care workers offer residential care for older people and those who require dementia care.

The facility has all en-suite rooms and modern care capabilities, with the additional benefit of a canal-side setting giving a tranquil environment and super views.

The home is spacious and open, with large bedrooms and good design features, making a lovely living environment for residents, plenty of activities and a pleasant site for staff too.
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Care Provided by Canal Vue

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £810 – £1500
  • Self-Funded Residential Dementia Care: £810 – £1500
  • RESPITE Self-Funded Residential Care: £810 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £810 – £1500

Price on application for respite.

The price(s) shown are provided by the care home. Contact Canal Vue for full pricing details and T&Cs.

Contact Canal Vue to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Canal Vue to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Francesca Elverstone (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Visitors are made welcome at Canal Vue, they encourage everyone to come and have a look!
    Please get in contact with the home to ensure someone is available to give you the time needed.

Parking

  • There is on-site parking

Canal Vue Reviews (39)

8.5

Canal Vue has a Review Score of 8.5 (8.527) out of 10, based on 8 reviews in the last 2 years.
Over all time Canal Vue has 39 reviews.

Overall Experience
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Review from Julia H (Wife of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Received a call from Management on 25th November giving me 28 days to move my husband who has Alzheimers. He had been there for 2 weeks. She told me there were 33 incidents of bad behaviour-none of which I had been informed. (Even though I visited frequently and had been told that everything was ok).
When I asked to see the Incident Log I was refused. I managed to acquire a copy and the incidents were normal behaviour for someone with Alzheimers. One incident said he refused to put his slippers on! It said that he didn't understand that he couldn't walk around and enter peoples rooms. People with dementia don't understand rules or being told their behaviour is not appropriate. Management don't seem to be aware of this. They were told about his behaviour but say they weren't. I don't feel they assessed him properly. Before the move I was told of lots of activities. In reality staff seem happy to make residents sit around when the activities person is unavailable. The homes policy is to rotate staff daily between floors so residents don't see familiar faces regularly. I don't think this is good for people with dementia.
Reply from Macie Cox, Marketing Executive at Canal VueThank you for sharing your feedback and we are sorry to hear that this experience was upsetting.

We understand that Alzheimer's and dementia can present complex behaviours, which are approached with compassion and understanding by our trained staff. In some instances, ongoing assessment shows that a more specialised care environment is required to safely meet a resident's needs. In such cases, it is our duty to ensure the individual is placed in the most appropriate care setting for their needs.

It is our responsibility to ensure that the wellbeing, safety, and dignity of all our residents are maintained at all times. We acknowledge the importance of open dialogue with families. We would also like to reassure you that a wide range of daily activities take place within the home, outlined in our activities timetable.

Thank you again for your feedback, which we take seriously as part of our ongoing commitment to learning and improvement.
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Review from L B (Relative of Resident) published on 26 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming and helpful staff. My relative was well cared for during her stay.
Team communicated well at all times with the family. There were plenty of activities my relative could do if she chose to.
Reply from Macie Cox, Marketing Executive at Canal VueThank you so much for your lovely words, we really appreciate it here at Canal Vue!
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Review from Paul C (Son of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Canal View for two years now. The care given to her has been very good. She is loved, safe and well cared for. The whole team from cleaners, catering, carers and management all show dedication, love and work to a high standard. My mother has been on end of life care for 4 months
now. This care my mum has received now extends to supporting myself. I cannot thank the team enough, their excellent.
Reply from Macie Cox, Marketing Executive at Canal VueThank you so much for your kind words. Mum is a huge part of our family here and she is very loved. It means a lot to us that you are pleased with the care mum receives.
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Review from Geoffrey G (Son of Resident) published on 17 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum went in Canal Vue for respite care whilst I was away on holiday. Mum was very well looked after and the staff made her very welcome. She is happy to return when I next go on holiday.
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Review from D C (Son of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reasonably happy with mums care, although she has had too many hearing aids go missing, as well as both top and bottom sets of her false teeth!! Which we still haven't replaced due to them being over £800 per set and despite putting names in the majority of mum's clothes, she still gets other peoples
clothes.
Reply from Macie Cox, Marketing Executive at Canal VueThank you so much for your feedback, I'm sorry you have had these experiences - we are always looking at ways to improve. Please raise any concerns with the manager who will be able to help you resolve these issues.
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Review from C W (Wife of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had a fantastic time while in respite here. He was looked after so well and the staff fell in love with him. He has befriended many of the staff and got on well with other residents in the home. On a personal note, I want to thank the staff for all they have done for both, my husband
and I during his stay here.
Reply from Macie Cox, Marketing Executive at Canal VueThank you so much for your lovely review, we are so glad you are pleased with Canal Vue and you will both always be part of our big family here!
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Review from S F (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was placed there as he kept having bad falls at home very regularly and it was very hard to manage anymore. He has dementia and Alzheimers he has settled in. I can not fault the home at all. The staff are always friendly and available if they are needed. Keep up the good work. What I like is
there is always some kind of activity happening, so much better than another care home my Dad temporarily stayed in.
Reply from Macie Cox, Marketing Executive at Canal VueThank you so much for your lovely review of Canal Vue, this will be passed on to our fabulous team and we are so lucky to have such a dedicated activities team!
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Review from R H (Husband of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend Canal Vue R/H to everyone, my wife is being looked after wonderfully well, she suffers from vascular dementia. So it's not easy for anyone, but the staff are all amazing with her. I can't thank them enough.
Reply from Macie Cox, Marketing Executive at Canal VueThank you so much for your lovely review of Canal View, we are so pleased that you are happy with the care your wife is receiving! Thank you so much for your support!
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Review from C B (Daughter of Resident) published on 22 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is in a nice location for access and a lovely outlook for the residents. The staff are very caring and very friendly. Mum has been very happy here and I would definitely recommend it.
Reply from Francesca Elverstone, Acting Manager at Canal VueThank you very much, we really do appreciate your feedback and look forward to sharing it with everyone.
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Review from H M (Friend of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent friendly kind caring staff. Lots of activities for the residents to take part in. They even do the ladies' hair and nails which I know made my friend feel so much better about herself. Safe environment just like one big family. Excellent food especially teatimes with at least 6 sandwich fillings
to choose from and homemade cake. Very clean, all rooms are cleaned daily. The office staff helped us a lot and the carers are second to none. The grounds are kept nice, good parking, and safety measures are always in place. Never saw a member of staff sat down unless doing paperwork. Lots of fundraising events and hard work put into these and planning. Even had an ice cream van visit during hot months. A great home with the best of carers and office staff.
Reply from Francesca Elverstone, Acting Manager. at Canal VueThank you very much for leaving such a kind review about our care and home. As you know we take great pride in the care we deliver so it means a lot to us to read these words. Thank you.
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Review from Janet S (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum has settled into Canal Vue very good. She doesn't ask if she's going home now. The carers are very good with Mum. The full-time carers that is, agency workers don't seem as caring, there is a language barrier with some of them and they don't interact with Mum as well as other carers.
Reply from Francesca Elverstone, Manager at Canal VueThank you so much for your kind words, I will be sure to pass on to the team. I have taken on board your feedback concerning agency workers and will certainly address the points you have made. Thank you.
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Review from Julia H (Niece of Resident) published on 26 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been in Canal Vue Care Home for a few years and she is always happy and smiling.
The staff are so accommodating, caring and make time to talk with me. Lovely staff, all of them, from the head of care to the girls sorting the laundry.
My only concern is that some of the staff call my auntie
"sweetheart" and "darling", it's only small but I am so keen for her to keep her name.
Some pictures of old Ilkeston would be great too on the walls or a folder.
Thanks everyone, especially the staff on floor one.
Reply from Rachel Hammond, Manager at Canal VueThank you very much for taking the time to review our services. I will be sure to share your comments with the team and also make a point of discussing using your aunt's name more.
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Review from K A (Relative of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Awful. My Father went to Canal Vue after leaving the hospital, he has mixed dementia and is non-mobile. During the first few weeks, he had a total of 3 falls from lack of supervision. I have never experienced a lack of caring like this setting and as a family, we found it very stressful that every time
we visited there seemed to be another issue, they lost his clothes and ruined his shoes and left him in a half-dressed, often dirty mess.
Needless to say, my father has now moved to a home that cares for his needs. On the day that he left some of the staff were not helpful and very rude.
Reply from Rachel Hammond, Manager at Canal VueWe are incredibly sorry to hear this. It is a shame you didn’t take the opportunity to speak to me or take up our invitations to visit and discuss.
We would never show anyone lack of care, respect or dignity. In fact, our respect for his dignity extended to replacing his well-worn slippers - at our own expense.
We are very sad to see him leave Canal, but as his care needs developed he was transferred to a provider who could offer him the nursing care required, something we don’t provide. We hope he is happy in his new home.
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Review from Steven J (Son of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home literally helped my mum to get back on her feet.
My mum arrived at Canal Vue Care Home after a difficult time. She had recently been taken into hospital and she was discharged to help her to convalesce.
I personally found the staff always to be very helpful and they were always very nice
to my mum and in good spirits as they cared for her.
The home had a lovely atmosphere and would be somewhere that I would personally recommend.
Reply from Rachel Hammond, Manager at Canal VueThank you very much for taking the time to review our service. The team will be very happy to read this review. It was an absolute pleasure to help.
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Review from Mel M (Daughter of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents were placed at Canal Vue in January 2022, temporarily for assessment. Throughout their stay my parents couldn't praise the staff enough, saying how kind they all were, how they only had to "ask and it was done", and they also commented regularly on how nice the food was and how much they
got LOL. We as a family were very reassured at this difficult time and can't thank the staff enough. From our experience, I would not hesitate to recommend Canal Vue.
Reply from Rachel Hammond, Manager at Canal VueThank you very much for your kind words. We are all so very pleased to hear that your parents enjoyed their stay.
Once again thank you.
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Review from Lorraine A (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was in Canal Vue Care Home temporarily after a fall. The staff were very kind, thoughtful and caring. Food was great. Nothing was too much trouble. Mum had a lovely view of the canal from her room and enjoyed watching the swans and ducks on the water. Lovely home.
Reply from Rachel Hammond, Manager at Canal VueThank you very much for your positive feedback. It is so good to know you were happy with our care and attention.
Best wishes.
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Review from Yvonne S (Daughter of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst having mum and dad in Canal Vue their care has been excellent. Caring staff. Always happy to update. Nothing is too much trouble. Food generous portions with good quality. Activities are very good. Overall excellent and would definitely recommend.
Reply from Laura Quince, Care Home Manager at Canal VueIt's great that your Mum and Dad can stay with us and enjoy the care given and interaction with the staff. We thank you for your time completing a review and showing your appreciation.
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Review from Sarah B (Daughter of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean and the staff are lovely. The rooms are big. The food looks good and decent portions. Good security and the views are good.
Reply from Laura Quince, Care Home Manager at Canal VueWe are proud of our lovely views, home cooking and friendly caring staff at Canal Vue, and we thank you for your time commenting and appreciating it.
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Review from John G (Son of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Canal Vue for a year now following a spell in hospital and we have been extremely pleased with the way the home have looked after her. She was struggling in her own home, but since moving to Canal Vue her disposition has improved immeasurably and she is now very calm and seems
reasonably happy, having always said she wanted to stay at home.
The activities coordinator has been particularly helpful to both Mum and ourselves in arranging chats over Zoom as we live in Guernsey and are unable to get over to the UK due to the Covid travel restrictions in place. Mum seems to have struck up a friendship with the activities coordinator despite her loss of memory and depends on her for our chats which is much appreciated by ourselves. A big pat on the back to her.
Reply from Caroline Carraher, Care Manager at Canal VueWe are pleased to hear that your mum has settled so well with us, it is a big step leaving your own home. It is good that she has been able to participate in the activities and that our extra efforts to ensure communications with relatives are working.
Thank you for completing the review. It is most important during these difficult times that the staff get the acknowledgements that they deserve.
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Review from Julie E (Daughter of Resident) published on 9 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff did a remarkable job looking after my father, from the outset, everyone worked together. Due to deteriorating health, the need for a care home was urgent. This was smoothly accommodated and he was made welcome in a lovely room overlooking the canal. This was really important, as leaving your
own home is a big ‘step’ (staff really made an effort to keep him company).
The activities lady was brilliant, she managed to engage him in gardening chat, he had lots of knowledge and sharing it was good for him, he even planted seeds. It meant a lot to the family at this very sad time, when he was not his usual able self, that she could spend time with him and involve him in some activities; iPad, planting, dominoes etc. He became bed-bound, the staff made sure he was well cared for, whilst preserving his dignity. He could not have managed at home and we are grateful for the care and consideration he was given by knowledgeable staff, experienced in looking after the elderly.
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Current Review Score: 8.5 (8.527)

Overview of Review Score

The Review Score of 8.5 (8.527) out of 10 for Canal Vue is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.427 for Canal Vue is calculated as follows: ( (58 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 96 Ratings = 4.427
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.1 Points relating to the number of positive Reviews for Canal Vue is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 7 Positive Reviews ÷ 14 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Canal Vue

What types of Care is Canal Vue registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Canal Vue have?

There are 70 Single Rooms.

What are the Facilities & Services at Canal Vue?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Canal Vue to the centre of Ilkeston?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Canal Vue to verify any information. View our terms and conditions. Canal Vue has an Enhanced Service - more info.