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Canal Vue

Awsworth Road, Ilkeston, Derbyshire DE7 8JF
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Canal Vue, Ilkeston
Canal Vue, Ilkeston
Canal Vue, Ilkeston

Canal Vue, located in Ilkeston, opened in March 2014. A skilled team of professional care workers offer residential care for older people and those who require dementia care.

The facility has all en-suite rooms and modern care capabilities, with the additional benefit of a canal-side setting giving a tranquil environment and super views.

The home is spacious and open, with large bedrooms and good design features, making a lovely living environment for residents, plenty of activities and a pleasant site for staff too.

Care Provided by Canal Vue

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£810 - £1,500£810 - £1,500
Residential Dementia Care£810 - £1,500£810 - £1,500

Price on application for respite.

Contact Canal Vue to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Natasha Easton (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (67)

Visiting

  • Visitors are made welcome at Canal Vue, they encourage everyone to come and have a look! Please get in contact with the home to ensure someone is available to give you the time needed.

Parking

  • There is on-site parking

Canal Vue Reviews (40)

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8.7

Canal Vue has a Review Score of 8.7 (8.684) out of 10, based on 9 reviews in the last 2 years. Over all time Canal Vue has 40 reviews.

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Review from Julie E (Daughter of Resident) published on 9 March 2021 Submitted via Website
Overall Experience
The staff did a remarkable job looking after my father, from the outset, everyone worked together. Due to deteriorating health, the need for a care home was urgent. This was smoothly accommodated and he was made welcome in a lovely room overlooking the canal. This was really important, as leaving your own home is a big ‘step’ (staff really made an effort to keep him company).

The activities lady was brilliant, she managed to engage him in gardening chat, he had lots of knowledge and sharing it was good for him, he even planted seeds. It meant a lot to the family at this very sad time, when he was not his usual able self, that she could spend time with him and involve him in some activities; iPad, planting, dominoes etc. He became bed-bound, the staff made sure he was well cared for, whilst preserving his dignity. He could not have managed at home and we are grateful for the care and consideration he was given by knowledgeable staff, experienced in looking after the elderly.

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Review from Luke M (Son of Resident) published on 8 March 2021 Submitted via Website
Overall Experience

Since Mum has been at Canal Vue, I have been impressed by the staff. They give me the confidence that Mum is always being treated well. They arrange video chats and send pictures of Mum doing activities and looking happy. She has also let me send her photos, so Mum can see her Granddaughters play. I would definitely recommend Canal Vue to other families looking to put a parent or loved one in safe hands.

Reply from Caroline Carraher, Care Manager at Canal Vue

Thank you for reviewing, it is very important to us, especially now during these challenging times. It is great for the staff to know they are appreciated and that the extra effort all round and with the communications is worthwhile, it is so important for 'both sides' to maintain contact. Thank you for recommending.

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Review from Rachel H (Daughter of Resident) published on 8 March 2021 Submitted via Website
Overall Experience
The staff at Canal Vue are always wonderful with Mum. This has been especially so during the Covid situation where they have always made sure that she is safe and happy.
Mum has been encouraged to do Zoom chats with me and these have always been set up with ease. They’ve been brilliant for both Mum and myself. It’s lovely being able to see her smiling and looking so well. She’s obviously being well cared for; little things like having her hair brushed especially for the chat, help her maintain her dignity.
Mum particularly says how much she enjoys the food and that her room is always clean and tidy. It’s great that there are now more activities for her to take part in. It’s a wonderful idea that we are sent photos of her doing the activities.

All in all, I’m so pleased with Canal Vue. The staff are all so friendly and willing to help.

Reply from Caroline Carraher, Care Manager at Canal Vue

Thank you for showing your appreciation, especially during these difficult times, it is good to know the extra effort the staff put in is noticed, they really do care and it helps ensure satisfaction of daily life, an extra smile and maintaining dignity is so important too. It is pleasing to hear...  

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Review from Caroline K (Daughter of Resident) published on 5 March 2021 Submitted via Website
Overall Experience

Mum is a long-term resident and the care received is exceptional. The staff are effective, efficient and professional though still make Mum feel part of an extended family. She enjoys the good food and the fantastic activities which are delivered in a manner where everyone feels valued and included. Quality materials are provided. From providing hair care to nail painting, wearing clothing of Mum's choice and providing a safe and secure environment. Her bedroom has always been very clean and clothes returned from the laundry are correctly washed. Communication with relatives and supplying regular photos with Mum's consent has provided much needed conversation and lasting memories in this difficult time. Covid 19 rules are adhered to during any allowed visit.

Reply from Caroline Carraher, Care Manager at Canal Vue

Thank you very much for completing such a lovely review, it is great to know that we are doing a good job, especially during these difficult times. It is good for the staff to feel appreciated as they do work hard and really care, whether it is laundry, cooking, personal care, activities or communicating. We are very pleased your mum is content with us, is keeping engaged and likes her room.

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Review from Jackie D (Niece of Resident) published on 5 March 2021 Submitted via Website
Overall Experience

My uncle is very happy with the care he is receiving in Canal Vue. Although we have not been able to visit him due to Covid we have been able to speak to him on Zoom. He prefers to spend time in his room rather than mixing with other residents and staff respect his wishes, but do encourage him to join in any activities they think may be appropriate.

Reply from Caroline Carraher, Care Manager at Canal Vue

Thank you for reviewing us, I am so glad that your uncle is content with the home and his room and that you are able to communicate successfully with him. It is much more difficult in today's environment, but we do our best to engage with the residents in whatever way we can. It is lovely for the staff to be appreciated for their efforts, thank you again for taking the time.

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Review from Judith D (Daughter of Resident) published on 2 February 2021 Submitted via Website
Overall Experience

I have no complaints whatsoever, the staff are kind, caring and helpful. My father has been in a couple of care homes before Canal Vue, his room overlooks the canal, staff talk to him as they walk past his room. He had been bedbound for approximately 5 years, and the staff have kept him entertained under the most difficult and trying times. I can't thank the home and staff enough for everything they do for my father and also the help and advice they've given me.

Reply from Caroline Carraher, Care Manager at Canal Vue

It is a very difficult time at the moment and staff are working hard to maintain the levels of care, cleanliness and activities. We really appreciate receiving your thanks for the services delivered, it means a lot to us especially at this time.

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Review from Claire C (Daughter of Resident) published on 14 August 2020 Submitted via Postal Card
Overall Experience

Very pleased with the care. Staff very friendly and helpful.

Reply from Paula Butler, Care Home Manager at Canal Vue

Thank you for completing the review. It is a pleasure to have mum here with us, she loves chatting with our caring staff, always wanting to help, hence she has enjoyed helping in the kitchen, assisting with the baking and built a great friendship with one of our other lovely ladies.

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Review from T S (Daughter of Resident) published on 29 July 2020 Submitted via Postal Card
Overall Experience

The care home kept us up to date on my father's medication and well being. During the lockdown, they regularly phoned, took in supplies and brought home to the window to wave. The nurse was excellent and understood his needs, and when he developed a temperature after testing positive for covid-19, she quickly got him into the hospital. Had she not done that, the family would have been denied a goodbye. Since his passing, they have been very supportive and helpful.

Reply from Paula Butler, Home Manager at Canal Vue

We are proud to have been able to offer care to your dad, have him as a part of our Canal Vue family. It has been a difficult time for us at the home with the pandemic and we appreciate you taking the time to give positive feedback. Thank you.

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Review from Aly K (Daughter of Resident) published on 13 March 2019 Submitted via Postal Card
Overall Experience

When Mum was first admitted here for respite I did think that it smelt of urine. After she was readmitted it got better and now my Mum has settled in. I do not like the thought of patients just being left with no activity/entertainment as she loves to sing and dance, so more of this would be better. My thanks go to my Mum's original carers who are the backbone of the establishment.

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Review from Stephen R (Son of Resident) published on 28 July 2017 Submitted via Postal Card
Overall Experience

My mum has been at this home for 2 and a half years. The home is fairly new, the staff are very caring and helpful and I feel my mum likes the attention she receives and is happy with the surroundings and likes the view from her room - overlooking the canal and bridge.

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Review from A H (Daughter of Resident) published on 10 April 2017 Submitted via Postal Card
Overall Experience
My parents had a difficult time settling in but gradually have accepted that they need care.
Since my mother moved onto the second-floor things seem to have improved even more.
The seem to join in some activities and certainly eat and drink better than when they were at home.

No issues apart from communication from management and the constant change in home managers.

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Review from Deborah C (Daughter of Resident) published on 10 April 2017 Submitted via Postal Card
Overall Experience

I have been impressed with the care given to my father during his stay here. Staff are very professional and caring. Facilities are good and his room ensuite.

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Review from Janine M (Daughter of Resident) published on 4 April 2017 Submitted via Postal Card
Overall Experience

Dad is looked after very well. I am kept informed at all times of any changes in Dad's care needs. Always made welcome on visits. Dad always says how wonderful food is and enjoys all meals. Dad's room is always clean and tidy.

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Review from L W (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card
Overall Experience
My dad has been in the home just over a year. Very happy with care dad is receiving. Always get offered a drink as we travel 2 hours to see dad.
Room is always tidy and clean. Food is really good and looks lovely.

All staff are friendly and approachable.

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Review from Polly D (Sister of Resident) published on 17 March 2017 Submitted via Postal Card
Overall Experience

I am pleased with my sister's care. The carers treat the residents well and always happy to help.

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Review from Linda S (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card
Overall Experience

My father moved to Canal Vue in October 2016. From the first contact with the home, it came across as warm and friendly, clean and comfortable. We were made to feel very welcome and all needs for my dad were soon met. Medically, the nursing staff have been excellent and go out of their way to keep me informed of dad's reviews, access to all areas of the home were explained to me so to make the day to day routine easily understood. Dad seems accepting of the professional care he is receiving. All staff are kind, friendly and willing to do as much as they can for dad and us as a family.

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Review from Michael C (Son of Resident) published on 16 February 2017 Submitted via Postal Card
Overall Experience
Since my father moved into Canal Vue he has settled in very well integrating with both staff and other residents.

He is treated with dignity, fed well and feels safe and comfortable.

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Review from Gary C (Son of Resident) published on 17 January 2017 Submitted via Postal Card
Overall Experience

Poor management. Does not call back when she says she will. Caring staff on the floor but not enough of them. Answerphone messages in our experience are not answered. My father has deteriorated rapidly in late October/November yet it was my wife and I that had to ask for a review. Does not know the resident.

Reply from Claire Edwards, Area Manager West, Eastgate Care. at Canal Vue

Having been aware of the poor communication from the previous manager with the family, we addressed this issue. Communication is much improved and particularly with the family concerned, sadly this gentleman has passed away and the family have brought flowers in for staff. We have a new Manager in...  

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Review from Joan H (Wife of Resident) published on 6 January 2017 Submitted via Postal Card
Overall Experience
My Husband has been at Canal Vue since August 2014. Knowing the care he is receiving has been an enormous comfort, as I found it very difficult to accept he had to go into a nursing home.

The carers are excellent - caring, patient and kind to the residents and also the relatives. The cleaners and laundry staff are also kind and friendly to the residents and relatives. The lounges are always welcoming and nicely decorated. The corridors are also cheerful and 'themed' towards the residents. There is always music in the lounges and the home is clean, warm and welcoming.

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Review from Nigel K (Husband of Resident) published on 22 February 2016 Submitted via Website
Overall Experience

My wife went into Canal Vue for End of Days care as she had terminal secondary cancer. The staff who looked after her were brilliant, treating her with care and dignity right to the end. Thank you.

Perhaps some tea making facilities for visitors could be provided.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (2)

  • 01 Dec 2022Recipient: Canal Vue
  • 01 Nov 2022Recipient: Canal Vue

Accreditations

There are no accreditations posted yet for Canal Vue.

Meet the Team (1)

Natasha Easton
Natasha EastonJob Title:Registered ManagerJoined: 2026

Natasha has recently joined us at Canal Vue and is passionate about providing the best care and environment for our residents here.

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