Canal Vue

The activities lady was brilliant, she managed to engage him in gardening chat, he had lots of knowledge and sharing it was good for him, he even planted seeds. It meant a lot to the family at this very sad time, when he was not his usual able self, that she could spend time with him and involve him in some activities; iPad, planting, dominoes etc. He became bed-bound, the staff made sure he was well cared for, whilst preserving his dignity. He could not have managed at home and we are grateful for the care and consideration he was given by knowledgeable staff, experienced in looking after the elderly.

Since Mum has been at Canal Vue, I have been impressed by the staff. They give me the confidence that Mum is always being treated well. They arrange video chats and send pictures of Mum doing activities and looking happy. She has also let me send her photos, so Mum can see her Granddaughters play. I would definitely recommend Canal Vue to other families looking to put a parent or loved one in safe hands.

All in all, I’m so pleased with Canal Vue. The staff are all so friendly and willing to help.

Mum is a long-term resident and the care received is exceptional. The staff are effective, efficient and professional though still make Mum feel part of an extended family. She enjoys the good food and the fantastic activities which are delivered in a manner where everyone feels valued and included. Quality materials are provided. From providing hair care to nail painting, wearing clothing of Mum's choice and providing a safe and secure environment. Her bedroom has always been very clean and clothes returned from the laundry are correctly washed. Communication with relatives and supplying regular photos with Mum's consent has provided much needed conversation and lasting memories in this difficult time. Covid 19 rules are adhered to during any allowed visit.

My uncle is very happy with the care he is receiving in Canal Vue. Although we have not been able to visit him due to Covid we have been able to speak to him on Zoom. He prefers to spend time in his room rather than mixing with other residents and staff respect his wishes, but do encourage him to join in any activities they think may be appropriate.

I have no complaints whatsoever, the staff are kind, caring and helpful. My father has been in a couple of care homes before Canal Vue, his room overlooks the canal, staff talk to him as they walk past his room. He had been bedbound for approximately 5 years, and the staff have kept him entertained under the most difficult and trying times. I can't thank the home and staff enough for everything they do for my father and also the help and advice they've given me.

Very pleased with the care. Staff very friendly and helpful.

The care home kept us up to date on my father's medication and well being. During the lockdown, they regularly phoned, took in supplies and brought home to the window to wave. The nurse was excellent and understood his needs, and when he developed a temperature after testing positive for covid-19, she quickly got him into the hospital. Had she not done that, the family would have been denied a goodbye. Since his passing, they have been very supportive and helpful.

When Mum was first admitted here for respite I did think that it smelt of urine. After she was readmitted it got better and now my Mum has settled in. I do not like the thought of patients just being left with no activity/entertainment as she loves to sing and dance, so more of this would be better. My thanks go to my Mum's original carers who are the backbone of the establishment.

My mum has been at this home for 2 and a half years. The home is fairly new, the staff are very caring and helpful and I feel my mum likes the attention she receives and is happy with the surroundings and likes the view from her room - overlooking the canal and bridge.

No issues apart from communication from management and the constant change in home managers.

I have been impressed with the care given to my father during his stay here. Staff are very professional and caring. Facilities are good and his room ensuite.

Dad is looked after very well. I am kept informed at all times of any changes in Dad's care needs. Always made welcome on visits. Dad always says how wonderful food is and enjoys all meals. Dad's room is always clean and tidy.

All staff are friendly and approachable.

I am pleased with my sister's care. The carers treat the residents well and always happy to help.

My father moved to Canal Vue in October 2016. From the first contact with the home, it came across as warm and friendly, clean and comfortable. We were made to feel very welcome and all needs for my dad were soon met. Medically, the nursing staff have been excellent and go out of their way to keep me informed of dad's reviews, access to all areas of the home were explained to me so to make the day to day routine easily understood. Dad seems accepting of the professional care he is receiving. All staff are kind, friendly and willing to do as much as they can for dad and us as a family.

He is treated with dignity, fed well and feels safe and comfortable.

Poor management. Does not call back when she says she will. Caring staff on the floor but not enough of them. Answerphone messages in our experience are not answered. My father has deteriorated rapidly in late October/November yet it was my wife and I that had to ask for a review. Does not know the resident.

The carers are excellent - caring, patient and kind to the residents and also the relatives. The cleaners and laundry staff are also kind and friendly to the residents and relatives. The lounges are always welcoming and nicely decorated. The corridors are also cheerful and 'themed' towards the residents. There is always music in the lounges and the home is clean, warm and welcoming.

My wife went into Canal Vue for End of Days care as she had terminal secondary cancer. The staff who looked after her were brilliant, treating her with care and dignity right to the end. Thank you.

Perhaps some tea making facilities for visitors could be provided.