St Mary's Residential Care Home

14 Westbrooke, Worthing BN11 1RF

Group: Institute of Our Lady of Mercy

Person in charge: Nikki Homewood (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age

Single Rooms: 25

Rooms with ensuite WC: 25

Latest Care Quality Commission* Report on St Mary's Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.3 St Mary's Residential Care Home has a Review Score of 6.3 (6.297)

The Review Score of 6.3 (maximum of 10) for St Mary's Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for St Mary's Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.8 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.472 for St Mary's Residential Care Home is calculated as follows: ( (22 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 36 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.825 Points relating to the number of positive Reviews for St Mary's Residential Care Home is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5 Target = 0.400 , then divided by 2 = 0.200

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Mary's Residential Care Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Mary's Residential Care Home

  • Resident / Service User
    2
  • Daughter of Resident/Service User
    1

I arrived at St Mary's in August 2016. I was well received and shown to a lovely bedroom recently painted and carpeted. I quickly settled in and found the management and staff very caring and helpful. The house is bright and very well kept, pleasant lounges and a large garden. A balanced diet and food nicely served.
There seems to be a calm and peaceful atmosphere, there is a named activities person who does quizzes, handcrafts and exercises as well as visiting entertainers.

How likely would you be to recommend St Mary's Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was hard for me to accept that my mum needed to be cared for. Since she has been at St Mary's I realise I need not have worried. The care she has received has been excellent. I have had wonderful support from all the staff myself at quite a traumatic time for me personally. My mum has blossomed since being around other people all the time and she talks a lot about what she has been doing and the friends she has made. I am reassured that my mum is in a safe and friendly environment at all times. It has given me peace of mind and made my mum a happier person. Thank you to all the wonderful staff there.

How likely would you be to recommend St Mary's Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Resident for three years. Selected the Catholic home because it is small (approx 20 residents) with rooms with a very nice chapel attached. Have found the experiences of being there more positive as time has passed.

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Nicole Homewood, Registered manager at St Mary's Residential Care Home responded to this review on 08 Oct 2015:

Thank you for the review. We are in the process of employing an activity co-ordinator as we have recognised that in the past the activities have been limited for our residents. We already have a programme in place with fortnightly visits from a local children's performing arts group and other activities for residents to participate in and often have to actively encourage them to join in. With the new activity co-ordinator we hope to motivate our residents to form their own interest groups and join in with the activities on offer.

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Care Home Idol 2016

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