Mulberry Manor

I am very sorry to hear the concerns you have raised. We have an open door policy here at Mulberry Manor and management are available to discuss any concerns you may have. The home has undergone many improvements since Devonshire Care took over with many more still planned. All residents spend time outside, including your Mum. Please ask to see the lovely photos we have on your next visit to the home. The home is correctly staffed, we use a dependency staffing tool to ensure this. We have a wide range of activities held within the home and recent outings such as a barge trip with afternoon tea. It would be lovely to be able sit and have a chat with you to show you all the wonderful things happening at Mulberry Manor.

Thank you for this wonderful feed back. I will ensure this is shared with the staff member in question.

Thank you for you lovely feedback. We are so pleased your nan is happy here at Mulberry Manor. I will share this with the team.

Thank you for this wonderful feedback. I will ensure this is shared with the team. It is a pleasure to care for your Mum.

Thank you for your lovely feedback. It was an honour to be a part of his life, and he will always be remembered. You and your family will always be welcome to visit Mulberry. I will pass your lovely words to the staff, and I know they will truly appreciate it.

Thank you for your review. It was a pleasure looking after your Mum and getting to know her family. If you are ever passing please call in to see us. Your review will be shared with the team at Mulberry Manor.

Thank you for taking the time to send in your review. This will be shared with all of the team. Your feedback is really important to us.

We take all feedback very seriously. My apologies that your experience is not what you hoped for. The care and well-being of our residents are always our principal priority. We are reviewing the situation with the external property, however, being winter this may have been a focus point for warmer months. We would like to offer you the opportunity to raise your concerns with the home manager, who may be able to provide more specific detail on activities programming that your loved one would feel was more suited to their needs and interests.

We take all feedback very seriously. My apologies that your experience is not what you hoped for. The care and well-being of our residents are always our principal priority. We are reviewing the situation with the external property, however, being winter this may have been a focus point for warmer months. We would like to offer you the opportunity to raise your concerns with the home manager, who may be able to provide more specific detail on activities programming that your loved one would feel was more suited to their needs and interests. We appreciate the positive feedback regarding the staff.

We are aware of the situation with the carpet and have raised this concern several times with head office and have received quotes for the carpet to be replaced, we can only apologise for the delay in having the carpet replaced and will continue to raise this issue with head office.
With regards to the windows, this has also been raised however, we do not own the building and this is an issue we have raised several times with the landlord, again please accept my apologies we will continue to raise these concerns.
As previously discussed, we have offered an alternative room for the interim as this is the only option I am able to offer at my level, if you would like the room change to go ahead then please do not hesitate to contact me and will arrange this asap.

Thank you so much for such a lovely review I will be sure to pass it onto the staff team.
It was our pleasure to make you both afternoon tea and so glad you both enjoyed it.

Thank you so much for this lovely review, we pride ourselves on giving the best care possible to our residents and support to their families, I will be sure to pass this on to the staff team.
Again, thank you.

Firstly, I would like to send my condolences on the passing of your mother, although I am pleased to hear that you got to spend some precious time with her before she passed. I would like to apologise that you felt we fell short of the level of care that we here, at Minster Care Group and Mulberry Manor expect, as I was not the Home Manager at the time during your mother's stay I am unable to comment further, however, if you would like to contact me at the home I would be happy to discuss your concerns further. Again please accept our apologies.