Mulberry Manor, Mexborough, South Yorkshire

Group: Minster Care Group

Person in charge: Susan Garnett (Manager)

Local Authority / Social Services: Rotherham Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 49 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 49

Rooms with ensuite WC: 28

Facilities & Services: Respite Care

Latest Care Quality Commission* Report on Mulberry Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.3 Mulberry Manor has a Review Score of 9.3 (9.293)

The Review Score of 9.3 (maximum of 10) for Mulberry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Mulberry Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.681 for Mulberry Manor is calculated as follows: ( (47 Excellents x 5) + (22 Goods x 4) ) ÷ 69 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.612 Points relating to the number of positive Reviews for Mulberry Manor is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.8 positive Reviews (49 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9.8 Target = 0.612

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mulberry Manor?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mulberry Manor

  • Daughter of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1

I can't fault the home. Both myself and my family have been very pleased with the care and attention my wife has received. The home is spotlessly clean. The staff are friendly.

How likely would you be to recommend Mulberry Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Susan Garnett, Manager at Mulberry Manor responded to this review on 28 Sep 2017:

Thank you for your very kind review.

Lovely!

How likely would you be to recommend Mulberry Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mulberry Manor is an outstanding care home. My mother's mental health and physical health is complex. The staff always resolve difficult issues.
The food is excellent, the home is clean and my mother can always have a choice and is treated with dignity and respect.
The manager has always contacted me regarding issues with my mum and kept me informed. She is an asset to the company and goes above and beyond. Excellent. My mum is happy so I'm happy.

How likely would you be to recommend Mulberry Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I would describe the care home to have an open, honest and transparent approach to how they deliver the level of care between themselves as a provider and the service user and their family.
Placing a relative into a care home can be an upsetting time for a family but Mulberry Manor takes off a little bit of the pressure and allows you to be a relative again.

How likely would you be to recommend Mulberry Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Susan Garnet, Manager at Mulberry Manor responded to this review on 22 Aug 2017:

Thank you for the positive review, it is much appreciated.

The staff are very caring and look after my sister very well. She calls Mulberry Manor her home now and is very settled in and this is a welcomed surprise to us all.
But we have had to ask for her not to be taken on their outings as it unsettles her for a couple of days.
We thank the staff for their care.

How likely would you be to recommend Mulberry Manor? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Rooms: Good

Susan Garnett, Manager at Mulberry Manor responded to this review on 22 Aug 2017:

I would like to thank you for the positive review received. The home takes pride in the level of care that is provided to our service users.

My mum has always had difficulty settling in and getting along with care staff, not in this home, it is truly like a home from home nothing is too much trouble, all the staff are friendly, patient and helpful no matter how busy they are nothing changes. The food and cleanliness are excellent, there are plenty of activities going off they are always open to suggestions and welcome input. Mum has all the freedom and choices that she would have if she lived independently. I have seen a great improvement in mums frame of mind and health since she has moved into Mulberry Manor it was a great choice, she no longer gets depressed when she has to return there after visits out, any hiccups when mentioned have been dealt with quickly and wishes are adhered to. I would like to add that I have also witnessed the great care they take off all residents everyone is included and paid attention to,and residents always look smart and clean. This one is what all care homes should model themselves to.

How likely would you be to recommend Mulberry Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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