Review from Anthony L (Son of Resident) published on 13 January 2020 Submitted via Postal Review Card•
Overall Experience
I feel Mom is safe and well looked after in a calm, relaxed place that I would recommend to anyone.
I feel Mom is safe and well looked after in a calm, relaxed place that I would recommend to anyone.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K L (Friend of Resident) published on 17 December 2019 Submitted via Website•
Overall Experience
I have a very dear friend in the home, she is unable to walk but the care she receives is amazing. Every time I visit, I am made welcome by the staff and nothing is ever too much trouble. The atmosphere of the home is brilliant, staff are always happy, smiling, laughing, joking with the residents....
I have a very dear friend in the home, she is unable to walk but the care she receives is amazing. Every time I visit, I am made welcome by the staff and nothing is ever too much trouble. The atmosphere of the home is brilliant, staff are always happy, smiling, laughing, joking with the residents. There are always activities going off and something to do.
↩Reply from Jamie Franks, Home Manager at Mulberry Manor
Thank you very much for your kind words. Our aim is to ensure our home is like home from home. I will pass on your comments to the staffing team. Thank you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John T (Son of Resident) published on 28 June 2019 Submitted via Website•
Overall Experience
Our initial inspection three years ago impressed us far more than other homes in the area, despite some bad reviews that we had read.
From day one my mother was looked after, kept clean, and was well attended to. She went on to spend over three years in the care of Mulberry Manor, and as her...
Our initial inspection three years ago impressed us far more than other homes in the area, despite some bad reviews that we had read. From day one my mother was looked after, kept clean, and was well attended to. She went on to spend over three years in the care of Mulberry Manor, and as her condition deteriorated, her care and compassion were adjusted to suit. As an only child, burdened with the knowledge that my mother never wanted to end up in a nursing home, the care she received enabled me to feel satisfied that she was in the best place to meet her needs.
I cannot praise the care staff - who attended my mother - highly enough as in my opinion they all go beyond the call off duty and I witnessed this firsthand as I spent my mother's final days round the clock at her bedside. They have a tedious job to do and they do it with endless patience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bob T (Relative of Resident) published on 10 October 2018 Submitted via Website•
Overall Experience
My family member is in Mulberry Manor, I’ve always liked this home, however, it’s really nice to see the changes the home's making. The management are really approachable and nothing is too much trouble, all the staff lovely and kind, they're caring with my relative. They do activities with my...
My family member is in Mulberry Manor, I’ve always liked this home, however, it’s really nice to see the changes the home's making. The management are really approachable and nothing is too much trouble, all the staff lovely and kind, they're caring with my relative. They do activities with my relative having her nails painted, there has been times I’ve come to visit and they’ve been in the lounge area doing a group activity. It’s really nice to see the positive changes!
↩Reply from Nicole Benn, Home Manager at Mulberry Manor
Thank you ever so much for your comment, the home/staff are working really hard at the moment to improve the service we provide to our residents. Please don't hesitate to come to our next relatives meeting on the 24th of October 2pm. Thank you for your support hope to see you soon.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debra C (Daughter of Resident) published on 19 June 2018 Submitted via Postal Review Card•
Overall Experience
I needed respite for my father who is 87 with Parkinsons/Dementia. I was recommended Mulberry Manor by another user whose wife has dementia - I was nervous at leaving dad at first but at the end of his respite I was actually sad he had to leave. Staff are all so friendly and treat patients with...
I needed respite for my father who is 87 with Parkinsons/Dementia. I was recommended Mulberry Manor by another user whose wife has dementia - I was nervous at leaving dad at first but at the end of his respite I was actually sad he had to leave. Staff are all so friendly and treat patients with respect and humour, even management are so approachable and friendly. Rooms so clean and cosy - food fab. Dad will be going back 100% Thank you.
↩Reply from Susan Garnett, Manager at Mulberry Manor
Thank you so much for your kind review. I will pass on to all the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Son of Resident) published on 21 May 2018 Submitted via Postal Review Card•
Overall Experience
The care my Mum has received has been second to none. She is well looked after and cared for in all respects. I am totally happy with everything at Mulberry Manor, which puts my mind at rest.
The care my Mum has received has been second to none. She is well looked after and cared for in all respects. I am totally happy with everything at Mulberry Manor, which puts my mind at rest.
↩Reply from Susan Garnett, Manager at Mulberry Manor
Thank you for your very kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia B (Niece of Resident) published on 3 May 2018 Submitted via Postal Review Card•
Overall Experience
I would highly recommend Mulberry Manor Care Home. All the staff are very helpful, good and kind. Also, all the staff treat all their residents to a very high standard (all treated the same). We are very happy to know that our aunty is being very well cared for. Many thanks to all the staff at...
I would highly recommend Mulberry Manor Care Home. All the staff are very helpful, good and kind. Also, all the staff treat all their residents to a very high standard (all treated the same). We are very happy to know that our aunty is being very well cared for. Many thanks to all the staff at Mulberry Manor.
↩Reply from Susan Garnett, Home Manager at Mulberry Manor
Thank you for your kind words regarding our home, we pride ourselves on delivering a high standard of care and treat all our service users with the upmost dignity and respect
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G H (Daughter of Resident) published on 4 April 2018 Submitted via Postal Review Card•
Overall Experience
During dad's brief spell at Mulberry Manor, I found the manager and the staff caring and welcoming, nothing was too much trouble for them. Sadly, the home can't offer the nursing care that dad now needs. We are now looking for an EMI/nursing home.
During dad's brief spell at Mulberry Manor, I found the manager and the staff caring and welcoming, nothing was too much trouble for them. Sadly, the home can't offer the nursing care that dad now needs. We are now looking for an EMI/nursing home.
↩Reply from Susan Garnett, Manager at Mulberry Manor
Thank you so much, G H, for the very kind words.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P R (Relative of Resident) published on 7 December 2017 Submitted via Postal Review Card•
Overall Experience
My relation went into Mulberry Manor in April for respite. She had broken her wrist and was there for two months whilst she got back on her feet. She was looked after by lovely and caring staff until she went back home. November, she was not well again and Mulberry Manor took her back in for...
My relation went into Mulberry Manor in April for respite. She had broken her wrist and was there for two months whilst she got back on her feet. She was looked after by lovely and caring staff until she went back home. November, she was not well again and Mulberry Manor took her back in for respite again which was much appreciated by family. They looked after her again, I know I only have to pick the phone up and ring them if she needs looking after again or it becomes permanent. Thank you, Mulberry Manor, for your care.
↩Reply from Susan Garnett, Manager at Mulberry Manor
Thank you very much for your kind words, it is very much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan F (Husband of Resident) published on 28 September 2017 Submitted via Postal Review Card•
Overall Experience
I can't fault the home. Both myself and my family have been very pleased with the care and attention my wife has received. The home is spotlessly clean. The staff are friendly.
I can't fault the home. Both myself and my family have been very pleased with the care and attention my wife has received. The home is spotlessly clean. The staff are friendly.
↩Reply from Susan Garnett, Manager at Mulberry Manor
Thank you for your very kind review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karon D (Daughter-in-law of Resident) published on 25 September 2017 Submitted via Postal Review Card•
Overall Experience
Lovely!
Lovely!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Claire C (Daughter of Resident) published on 5 September 2017 Submitted via Postal Review Card•
Overall Experience
Mulberry Manor is an outstanding care home. My mother's mental health and physical health is complex. The staff always resolve difficult issues. The food is excellent, the home is clean and my mother can always have a choice and is treated with dignity and respect.
The manager has always...
Mulberry Manor is an outstanding care home. My mother's mental health and physical health is complex. The staff always resolve difficult issues. The food is excellent, the home is clean and my mother can always have a choice and is treated with dignity and respect.
The manager has always contacted me regarding issues with my mum and kept me informed. She is an asset to the company and goes above and beyond. Excellent. My mum is happy so I'm happy.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Doreen C (Sister of Resident) published on 22 August 2017 Submitted via Postal Review Card•
Overall Experience
The staff are very caring and look after my sister very well. She calls Mulberry Manor her home now and is very settled in and this is a welcomed surprise to us all. But we have had to ask for her not to be taken on their outings as it unsettles her for a couple of days.
We thank the staff for...
The staff are very caring and look after my sister very well. She calls Mulberry Manor her home now and is very settled in and this is a welcomed surprise to us all. But we have had to ask for her not to be taken on their outings as it unsettles her for a couple of days.
We thank the staff for their care.
↩Reply from Susan Garnett, Manager at Mulberry Manor
I would like to thank you for the positive review received. The home takes pride in the level of care that is provided to our service users.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
No Rating
Safety / Security
No Rating
Rooms
Value for Money
No Rating
Review from Katie H (Daughter of Resident) published on 22 August 2017 Submitted via Postal Review Card•
Overall Experience
I would describe the care home to have an open, honest and transparent approach to how they deliver the level of care between themselves as a provider and the service user and their family.
Placing a relative into a care home can be an upsetting time for a family but Mulberry Manor takes off a...
I would describe the care home to have an open, honest and transparent approach to how they deliver the level of care between themselves as a provider and the service user and their family.
Placing a relative into a care home can be an upsetting time for a family but Mulberry Manor takes off a little bit of the pressure and allows you to be a relative again.
↩Reply from Susan Garnet, Manager at Mulberry Manor
Thank you for the positive review, it is much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (13) & Events (0)
News
05 Jan 2026
Our most recent Newsletter is available through out the home to keep everyone up to date of upcoming events and to showcase the fun we have had through out December.
31 Oct 2025
We will be holding a small remembrance ceremony at Mulberry Manor for our residents to commemorate their loved ones, if they wish. Our dementia champions Julie and Sue have been...
15 Oct 2025
We are delighted to unveil or new bus stop to bring back memories with our residents.
A new focal point for all.
There are no accreditations posted yet for Mulberry Manor.
Meet the Team (2)
Poppy WasteneyJob Title Manager
Poppy Wasteney is the Registered Manager of Mulberry Manor Care Home and brings over 19 years of experience within the health and social care...
Poppy Wasteney is the Registered Manager of Mulberry Manor Care Home and brings over 19 years of experience within the health and social care sector.
She has been part of the Mulberry Manor family for more than 8 years, progressing through a variety of roles that have provided her with a comprehensive understanding of both resident care and service management. Her career at Mulberry Manor has included positions as Care Assistant, Senior Care Assistant, Unit Manager, Deputy Manager, and now Registered Manager.
Throughout her career, Poppy has supported individuals with a wide range of complex needs, including those requiring nursing care and people living with behaviours that may challenge. Her extensive hands-on experience, combined with her passion for person-centred care, enables her to lead the team with compassion, professionalism, and a commitment to delivering the highest standards of care.
Poppy is dedicated to creating a warm, safe, and welcoming environment where residents feel valued, respected, and empowered to live fulfilling lives. She works closely with residents, families, healthcare professionals, and the Mulberry Manor team to ensure every individual receives high-quality care tailored to their unique needs and preferences.
Her vision is to foster a culture of kindness, dignity, and excellence, ensuring Mulberry Manor continues to be a place that residents are proud to call home.
Millie Job Title Deputy Manager
Millie is the Deputy Manager at Mulberry Manor Care Home and has been a valued member of the team for over eight years. She began her journey at...
Millie is the Deputy Manager at Mulberry Manor Care Home and has been a valued member of the team for over eight years. She began her journey at Mulberry Manor at the age of 19 as a Care Assistant and has progressed through the roles of Senior Carer and Deputy Manager. This hands-on experience has given her an in-depth understanding of the home, its values, and the residents who call Mulberry Manor home.
Passionate about resident wellbeing and welfare, Millie takes great pride in ensuring every individual receives the highest standard of care. As the home's Dignity Lead, she is a strong advocate for treating residents with dignity, respect, and compassion, maintaining a person-centred approach in all aspects of care.
Throughout her career at Mulberry Manor, Millie has developed extensive experience in supporting people with a wide range of needs, including dementia care, behaviours that challenge, and other complex care requirements. She works closely with residents, their families, and external healthcare professionals to ensure each person receives the right care and support, helping them to live their best possible life while maintaining their independence wherever possible.
Having grown alongside the home, Millie has played an important role in shaping the warm, welcoming, and family-oriented environment that Mulberry Manor is known for today. She strongly believes that creating a friendly and supportive atmosphere is essential to residents' happiness and wellbeing. Above all, she never loses sight of what matters most: the residents who make Mulberry Manor their home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mulberry Manor to verify any information. View our terms and conditions. Mulberry Manor has an Enhanced Service -what an Enhanced Service includes.
