Aria Care Home, Newport, Newport
Aria Care Home, Newport, Newport
Aria Care Home, Newport, Newport

Aria Care Home promotes a complete culture of care that provides rich and fulfilling lives not only for residents, but their relatives and Aria's team. Aria Care Home believe that a positive atmosphere is of the most paramount importance for residents, and in order to achieve this they ensure only the best people who believe in the mission and values to inspire the human spirit are asked to join Aria's team.

All at Aria are dedicated to a rich, fulfilling lifestyle for all connected with the home.

Owner: Arcadia Care Homes Ltd

Person in charge: Keyly Scott (Care Manager)

Local Authority / Social Services: Newport City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 55+.

Single Rooms: 28

Rooms with ensuite WC: 28

Facilities & Services: Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care and Social Services Inspectorate Wales* Report on Aria Care Home: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Aria Care Home has a Review Score of 9.7 (9.676)

The Review Score of 9.7 (maximum of 10) for Aria Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Aria Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.676 for Aria Care Home is calculated as follows: ( (74 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Aria Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Aria Care Home?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Aria Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

A friendly, clean, light, bright environment with what would appear a high staff to resident ratio. Staff always seem to be attentive friendly and caring, in surroundings that (possibly due to it's former use as a hotel) feel far from institutionalised and promote a sense of busy involvement and banter between staff, residents and their families when visiting. Rooms and facilities are always clean and tidy, security would seem to be good and communication between staff and family members regarding issues of health and welfare of residents is again, very good.

How likely would you be to recommend Aria Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Keyly Scott, Care Manager at Aria Care Home responded to this review on 28 Sep 2017:

Hi David,

Thank you very much for your detailed review of Aria. We really appreciate you giving such an insight into the home for people to read, and we're very happy that you're a fan of the relationship between our team and residents in the home! Thank you kindly again.

I never thought I could be happy with my mother in a care home, however, I am more than happy to be proved wrong.
My mother is extremely happy and settled and I am over the moon for her.
The staff are superb, informative and very caring.
I can rest easy knowing that my mother is very well looked after in Aria Care Home Newport.
I'd like to say a massive thank you to the staff and management.

How likely would you be to recommend Aria Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kelly Scott, Care Manager at Aria Care Home responded to this review on 22 Sep 2017:

Hi Darran, we're all very grateful for your kind review of Aria. We never underestimate how important it is for every member of a family to be happy when a loved one moves to a care home, and knowing that you are now equally as happy as your mother has become living with us is the greatest compliment we could receive. Thank you again.

Aria has been amazing, my mam was not a willing participant in moving to her new home but it was no longer safe for her to be living alone.
All staff at Aria have gone above and beyond to settle mam into her new life.
They have been patient and gentle with her, getting to know her and her likes and dislikes. There’s always something for the residents to do, whether it be singing and dancing to chair-based exercises, or planting things in the garden and watching them grow residents have a range of activities they can become involved in.
The home is always clean and tidy with the family of residents always made to feel welcome when visiting loved ones.

How likely would you be to recommend Aria Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Kelly Scott, Care Manager at Aria Care Home responded to this review on 21 Sep 2017:

Thank you for your kind words. We love having your mam here and we're all truly delighted to know that we've made this chapter of your lives a little easier as a family - and will long continue to do so!

Since my father has been a resident he has had excellent care and he is treated with respect at all times. The staff are very friendly and extremely helpful at all times.
I would not hesitate in recommending Aria Care Home.

How likely would you be to recommend Aria Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mum has been resident at Aria Care Home for 5 months and I could not wish for better care than she receives. It can be very difficult to get mum to take medication or co-operate with her personal needs being attended to, however, the patience and care displayed by the carers at Aria Care Home never wavers. Mum has a very poor appetite and every effort is made to encourage her to eat even going as far as making her sandwiches and yoghurt drinks to encourage her to take some nourishment. Visitors are always made to feel welcome and unannounced visiting is fine, this is a good indicator of an open and honest culture. The other residents seem comfortable and happy and I believe the staff really care about their wellbeing, taking time to find out about their "previous lives" and to chat with residents and their families. This enables staff to recognise residents as individuals and interact with them appropriately. No one is forced to take part in activities and the wishes of residents who want "quiet time" are respected. I have no reservations whatsoever in recommending Aria Care Home as a safe, caring environment for anyone needing 24/7 dementia care.

How likely would you be to recommend Aria Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Food excellent, staff very friendly, very welcoming and very clean in all areas.
I do feel a few activities could be offered, such as singers etc... At the weekend.
Good hairdresser on site with a nice garden.

How likely would you be to recommend Aria Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident since August 2016. She was transferred to Aria when her present care home could not meet her needs. We worried about how she would adjust to the change but the staff really went the extra mile to help her settle into her new surroundings. She feels safe here and although she did not want to end her days at a home - she is 97 - the was no better option than Aria.

How likely would you be to recommend Aria Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Placing a loved one in a home is a difficult process for all involved but Aria was the answer to our prayers. With the dedicated care and kindness my mother has received, she is very happily settled and I cannot praise all the staff enough knowing Mum is in such good hands. The home is spotlessly clean, maintained to a high standard, bedrooms are fantastic and there is always a lovely atmosphere in the day area. Relatives are always made very welcome by all the friendly staff, nothing is too much trouble for them and it is always a pleasure to visit. They really go that extra mile on special occasions like Christmas, Halloween and Easter with decorations, activities and parties enjoyed by all. It was lovely to see photos displayed this week of them all making Easter bonnets and the Easter Bunny had been too! Everyday residents are treated with kindness and compassion and communication with family is excellent.
Overall this is an outstanding Care Home which I would highly recommend.

How likely would you be to recommend Aria Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very well presented, clean and tidy. Always welcomed with a friendly face and the staff are always very helpful and nice. All the residents appear to be comfortable and happy my granddad is always well presented and clean shaven which is lovely as that is how he was when living back home.

How likely would you be to recommend Aria Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

Top 20 Care Homes Wales 2016

Recipient: Aria Care Home

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes Wales 2015

Recipient: Aria Care Home

Date: Sunday 01 Feb 2015

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Aria Care Home