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Oak Tree Manor

2A Hazel Avenue, Dunmurry, Belfast, County Down BT17 9QU
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Oak Tree Manor, Belfast

Care Provided by Oak Tree Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self-Funding (Private)

Good to Know

Group / Owner

Person in charge

  • Veronica Sousa(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (24)
  • Single Rooms with ensuite Wet Room (24)
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Oak Tree Manor Reviews (39)

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8.0

Oak Tree Manor has a Review Score of 8.0 (7.959) out of 10, based on 2 reviews in the last 2 years. Over all time Oak Tree Manor has 39 reviews.

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Review from Neil S (Nephew of Resident) published on 7 July 2021 Submitted via Website
Overall Experience
My aunt is a resident in the home, she is happy, content and very settled in the home. The staff are very dedicated to my aunt, and it is clear to see that she is well cared for.

The new home manager is very helpful, and I would recommend this home to anyone.

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Review from Brenda M (Daughter of Resident) published on 18 May 2021 Submitted via Website
Overall Experience

My brother and I are really happy with the quality of care at Oak Tree Manor. We have noticed positive changes in the recent months with the new management and Mum is clearly thriving, she's very happy and well looked after by a lovely team of carers. The home has always kept us informed of any issues and this is especially reassuring during this Covid period, Mum has been well cared for and kept safe during these difficult times. The staff are friendly and helpful, and their interaction with Mum and the other residents in the home is always caring, helpful and friendly. We really appreciate all that you do for her.

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Review from Dolores S (Daughter of Resident) published on 13 May 2021 Submitted via Website
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I cannot praise Oak Tree Manor enough for their unconditional love and care to my dad and also us as a family. My dad is happy and content here and the staff go above and beyond. Thank you so much for everything you do for us and Dad.

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Review from Gwen U (Daughter of Resident) published on 13 May 2021 Submitted via Website
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My mum has been a resident at Oak Tree Manor for over five years. During that time she has been very well looked after by care staff and wellbeing staff who are totally dedicated and provide well needed activities which are essential to the physical and mental well being of all residents. I would like to also mention the domestic and catering staff who also show care and affection to all residents. Everyone is friendly and caring not only to residents but also relatives who really appreciate their time and compassion.

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Review from Susan P (Daughter of Resident) published on 16 April 2021 Submitted via Website
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My dad was there for over a year. The staff are very helpful and very caring. They look after the residents very well and are loving. My dad is very happy there and they have great time for the relatives to and make people very welcome. It’s great to know that my dad is well looked after, and my mind is at ease that he is in a lovely family environment.

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Review from Angela B (Friend of Resident) published on 31 March 2020 Submitted via Website
Overall Experience

Absolutely amazing, contact recently with loved ones during the current Covid 19 pandemic has been amazing. Staff have gone above and beyond to ensure loved ones are kept updated with video calls and letters. The staff have been so considerate and consistent throughout this hard time. Well done to everyone for making these hard times easier.

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Review from John C (Son of Resident) published on 14 February 2020 Submitted via Postal Card
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Having been ill at ease in her first residential home before being admitted to hospital, where after a week or two she became agitated, she quickly settled here. Staff are very helpful and friendly towards her and although her dementia is getting a firmer grip, she is content and generally in good form. This home, her home, has a very happy ambience.

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Review from C M (Grandson of Resident) published on 6 February 2020 Submitted via Postal Card
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My granda is in the home and loves it. The staff work very hard and look after him very well. He is very happy there. I highly recommend this home.

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Review from S B (Great-Niece of Resident) published on 6 February 2020 Submitted via Postal Card
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My great aunt lives in Oak Tree manor. She is always happy and is looked after very well. My mum loves going to visit as she's always smiling.

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Review from C W (Daughter of Resident) published on 11 March 2019 Submitted via Postal Card
Overall Experience
It's a great home, great staff, food is lovely and my mother loves her wee room. The new manager is brilliant and there have been loads of really good changes.

The activities she loves and there is something on every day. Top notch care she is very happy in Dunmurry.

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Review from J S (Daughter of Resident) published on 14 August 2018 Submitted via Postal Card
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At the time this home was under very intense negative publicity. Our mother was needing nursing care. We had viewed a number of homes and Dunmurry Manor has appealed to us as a purpose-built dementia unit situated to Mums needs. However, it was with some trepidation on our part she was admitted to the home at the end of June. She was only there for five and a half weeks and we can only say she was looked after very professionally and carefully. We know we made the right choice.

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Review from Elaine (Daughter of Resident) published on 18 June 2018 Submitted via Website
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My mother has been a resident in Dunmurry Manor from January 2018 and is very content. I am extremely happy and satisfied with the care my mother receives. The staff are all very friendly and very attentive to the needs of not just my mother but all the residents.

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Review from S D (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card
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The only problem is the laundry service where mum received other peoples clothes with label and names on them. She has also lost clothes.

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Review from P M (Daughter of Resident) published on 15 December 2017 Submitted via Website
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The home is bright and cheery in appearance. There is a café area with three tables that you can take loved ones to make tea/coffee. This means the resident feels they have gone to a café without leaving the building. There are several nooks to sit quietly with loved ones without always sitting in a bedroom. Although the home has had difficulties recruiting and keeping staff I feel this is a reflection on the difficult nature of the type of work rather than the home itself. The staff are caring and often go the extra mile for their patients. For patients that are not bedbound there are activities.

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Review from Barbara M (Partner of Resident) published on 6 December 2017 Submitted via Website
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I find the staff very friendly and easy to approach the home is also homely warm clean and tidy I would recommend to anyone.

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Review from Beverly C (Daughter of Resident) published on 28 November 2017 Submitted via Website
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Very pleased with the overall standards of the home. Father has settled in very well. Staff are very friendly and welcoming. I would recommend this home.

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Review from Shirlene J (Daughter of Resident) published on 28 November 2017 Submitted via Website
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The home treats everyone with dignity and the care is excellent. Nurses and care staff are professional but they treat residents with tender loving care.

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Review from Paul H (Son of Resident) published on 15 March 2016 Submitted via Website
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I would like to commend the staff at Dunmurry Manor for the exceptional care they provided for my Father's final days while resident there from Christmas Eve 15 to 28th January 2016.
On admission it was immediately clear how focused the staff were giving my father a warm welcome on his arrival and spending time with him to help him settle.
The staff were very diligent and professional with me, providing me with detailed updates on my father.
The facilities were excellent and the staff were very attentive and caring at all times.
When my father had reached the final days of his life and the wider family group were in constant attendance, the staff could not have been more sensitive, thoughtful and helpful.
The support being provided was not just for my father's needs but also for the family group.
I was particularly impressed with how the staff would anticipate our needs or requests before we even had raised them. A big thank you to all of the staff.

An excellent Care Home.

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Review from Jill W (Granddaughter of Resident) published on 24 August 2015 Submitted via Website
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Having experienced a less than satisfactory care home prior to moving my grandmother to Dunmurray Manor, I cannot praise this place highly enough. Nowhere else would you get such dedicated, kind, caring and genuinely interested staff. They are second to none.

The home itself is airy and spacious with gorgeous gardens and private en-suite rooms where residents can bring personal items from home to personalise.

There are 2 or 3 separate dining areas and there are always activities happening - it is a world apart from any of my previous experiences of care homes.

We initially moved my grandmother here pending availability of a care home nearer home, but having witnessed first hand the care she receives and how quickly she has settled in, we won't be moving her.

Highly recommended.

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The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.View Latest Report

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