Oak Tree Manor

We cannot thank the staff at Oaktree Manor enough for the care, support and genuine affection shown during mum's time on the nursing unit. They always listened to us to get to know her and always informed us of any concerns immediately and regularly checked in with us to ensure we were happy also. If we ever had any queries or issues they were dealt with promptly. During the last few days staff went over and above caring for her and us as a family. This did not go unnoticed and certainly was appreciated. We would recommend this home to anyone. Thank you for coming along to the funeral your support was appreciated. We will miss our visits with you all. We thank you so much all off you as once you walk in that front door you speak to everyone xxx.

The care and concern for my mother's wellbeing in her last days highlighted for the family just how much the staff cared personally for our mum. They do a challenging role and must be commended.

Our mother has settled well and is very happy at Oak Tree Manor.

I find the home to be clean and staff helpful. My friend seems to be well looked after, clean and tidy. Her room is always clean and so are her clothes. She seems to be well-fed. Many thanks.

Seems to be well run with good staff. My wife seems to be happy and content here.

Wouldn't put a goldfish into it!

My mother is safe and secure and the staff go out of their way to make Mum's life good and happy.

Most importantly, Dad is well-settled and content, we couldn’t ask for anything more.

The staff and management at Oak Tree do amazing work. They looked after my mum in her final months, days and minutes of her illness with such dignity, care and compassion. They welcomed us so warmly as a family and each and every member of staff are to be commended for the work they do. The manager leads an excellent team of professional staff, we honestly could not fault Oak Tree or praise them enough. I wouldn't hesitate to recommend Oak Tree to any family faced with placing their loved one into dementia care.

No contact with management, where are they?

I have always found the staff to be very friendly and also very helpful; they go above and beyond to help you. My step-father seems very happy with the staff.

My father is a resident at Oak Tree Manor nursing home for about the last six and a half months, and my father has settled in very well, with the help from all the staff and management. The staff are very helpful and polite, and the care that my dad receives is excellent. My father enjoys his meals and looks forward to the dog visits. His room is always clean and tidy. Oak Tree would communicate with me regarding any updates with Dad.

My father was in Oak Tree Manor for respite after leaving the hospital. The staff were excellent, and the home was extremely clean and cheerful throughout his stay. He was treated very well and able to get back to himself and fit for home. Thanks to everyone involved with him, even the catering staff took the time to chat with him, and he enjoyed their company and made his experience easier to deal with.

My experince of Oak Tree Manor has been extremely positive. I have found the staff friendly and hard working. The people I visit are well cared for by all staff.

Felt good from meeting the manager right through the whole experience. Husband happy and makes us as a family really contended.

Keep up the good work.

My dad recently moved into Oak Tree Manor care home. I live far away from the home and don't get up to see him as much as I would like, but was speaking to a lovely lady about my dad - very professional in telling me how my dad was - deserves credit this lady, even the rest of the staff when I visited the care home were all fantastic with my daddy. Keep up the brilliant work.

Still, I couldn't recommend Oaktree, mainly because there was a lot of room for improvement in communication and in responsiveness to complaints or questions. It was a constant struggle to obtain answers from staff about the day-to-day aspects of my Mum's care; in the end, I gave up asking. Complaints or requests to the home weren't always treated promptly or sympathetically.

Our mum has been a resident in Oak Tree from September 2021 until she sadly passed away on the 22nd of June 2022. During those months mum was looked after with such love and care from every member of staff, she was so happy and content and enjoyed the bingo and music in the day room and also she loved her food. The staff always kept myself and my brother involved and we were treated like family. We just want to thank everyone for the exceptional love my mum and us received, we have lovely memories to cherish

My mum is a resident in Oak Tree Manor and I could not praise the staff highly enough. They contact me regularly, they clearly care about my mum and nothing is ever too much. The manager has helped with finance questions I had and was very understanding about my circumstances. Mum would rather be at home but this is the next best thing and she is happy and safe. This makes it easier for all the family.