Dunmurry Manor, Belfast, County Down
Dunmurry Manor, Belfast, County Down
Dunmurry Manor, Belfast, County Down

Dunmurry Manor is a specialist dementia care home, incorporating modern techniques and the expertise of trained professionals.

Part of the Runwood Homes portfolio, this purpose-built residence offers a combination of professional care and lifestyle support, with each individual respected in the decisions and goals they wish to set.

Both short and long-term requirements are welcome and loved ones are respected by the nursing team.

Group: Runwood Homes Ltd

Person in charge: Julie McKearney (Manager)

Local Authority / Social Services: South Eastern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia

Admission Information: Ages 55+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Dunmurry Manor: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Dunmurry Manor has a Review Score of 8.8 (8.805)

The Review Score of 8.8 (maximum of 10) for Dunmurry Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Dunmurry Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.476 for Dunmurry Manor is calculated as follows: ( (45 Excellents x 5) + (34 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 84 Ratings = 4.476

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.329 Points relating to the number of positive Reviews for Dunmurry Manor is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 5 Reviews ÷ 15.2 Target = 0.329

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dunmurry Manor?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dunmurry Manor

  • Daughter of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Son of Resident/Service User
    1

The only problem is the laundry service where mum received other peoples clothes with label and names on them. She has also lost clothes.

How likely would you be to recommend Dunmurry Manor? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home is bright and cheery in appearance. There is a café area with three tables that you can take loved ones to make tea/coffee. This means the resident feels they have gone to a café without leaving the building. There are several nooks to sit quietly with loved ones without always sitting in a bedroom. Although the home has had difficulties recruiting and keeping staff I feel this is a reflection on the difficult nature of the type of work rather than the home itself. The staff are caring and often go the extra mile for their patients. For patients that are not bedbound there are activities.

How likely would you be to recommend Dunmurry Manor? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

I find the staff very friendly and easy to approach the home is also homely warm clean and tidy I would recommend to anyone.

How likely would you be to recommend Dunmurry Manor? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

The home treats everyone with dignity and the care is excellent. Nurses and care staff are professional but they treat residents with tender loving care.

How likely would you be to recommend Dunmurry Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the overall standards of the home. Father has settled in very well. Staff are very friendly and welcoming. I would recommend this home.

How likely would you be to recommend Dunmurry Manor? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would like to commend the staff at Dunmurry Manor for the exceptional care they provided for my Father's final days while resident there from Christmas Eve 15 to 28th January 2016.
On admission it was immediately clear how focused the staff were giving my father a warm welcome on his arrival and spending time with him to help him settle.
The staff were very diligent and professional with me, providing me with detailed updates on my father.
The facilities were excellent and the staff were very attentive and caring at all times.
When my father had reached the final days of his life and the wider family group were in constant attendance, the staff could not have been more sensitive, thoughtful and helpful.
The support being provided was not just for my father's needs but also for the family group.
I was particularly impressed with how the staff would anticipate our needs or requests before we even had raised them. A big thank you to all of the staff.
An excellent Care Home.

How likely would you be to recommend Dunmurry Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having experienced a less than satisfactory care home prior to moving my grandmother to Dunmurray Manor, I cannot praise this place highly enough. Nowhere else would you get such dedicated, kind, caring and genuinely interested staff. They are second to none.

The home itself is airy and spacious with gorgeous gardens and private en-suite rooms where residents can bring personal items from home to personalise.

There are 2 or 3 separate dining areas and there are always activities happening - it is a world apart from any of my previous experiences of care homes.

We initially moved my grandmother here pending availability of a care home nearer home, but having witnessed first hand the care she receives and how quickly she has settled in, we won't be moving her.

Highly recommended.

How likely would you be to recommend Dunmurry Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Dunmurry Manor