Oak Tree Manor

2A Hazel Avenue, Dunmurry, Belfast BT17 9QU
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8.9 38 Reviews
  • Oak Tree Manor, Belfast
Oak Tree Manor is a 75 bedroom, modern residential and nursing dementia care home situated in Dunmurry, Lisburn.

This spacious home provides expert care for older people, including those living with dementia or in need of general nursing.

Part of the Kathryn Homes portfolio, this purpose-built residence offers a combination of professional care and lifestyle support, with each individual respected in the decisions and goals they wish to set.

Both short and long-term requirements are welcome and loved ones are respected by the nursing team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)

Good to Know

Person in charge

  • Veronica Sousa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (24)
  • Single Rooms with Ensuite Wet Room (24)

Oak Tree Manor Reviews (38)

8.9

Oak Tree Manor has a Review Score of 8.9 (8.893) out of 10, based on 9 reviews in the last 2 years.
Over all time Oak Tree Manor has 38 reviews.

Overall Experience
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Total of 38, showing 1-20
Review from Leonie P (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother resided in Oaktree Manor from late August 2021 to mid-September 2024. The staff of Oaktree were great in caring for my mum. They tended to her intimate care, washing and bathing regularly. They were attentive to her needs generally and escalated issues when required.
The care and concern
for my mother's wellbeing in her last days highlighted for the family just how much the staff cared personally for our mum. They do a challenging role and must be commended.
Reply from Veronica Sousa, home manager at Oak Tree Manor

Thanks for your kind words, it was a pleasure to take care of Mum and support both Mum and her family during her time in Oak Tree. We value your feedback. Regards, Veronica

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Review from Donna A (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are very happy with the care provided at Oak Tree Manor. Staff are very helpful and treat residents with great patience and respect. The food seems very good and the rooms are kept very clean. Any medical concerns have been brought to our attention quickly and dealt with immediately.
Our mother has settled well and is very happy at Oak Tree Manor.
Reply from Veronica Sousa, home manager at Oak Tree Manor

Thanks for your feedback. I and the team appreciate your kind words, and we hope to continue to support Mum during her stay in Oak Tree. Regards.

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Review from Lorraine W (Friend of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home to be clean and staff helpful. My friend seems to be well looked after, clean and tidy. Her room is always clean and so are her clothes. She seems to be well-fed. Many thanks.
Reply from Veronica Sousa, home manager at Oak Tree Manor

Hi Lorraine, thanks for your feedback and I am pleased to hear that you are happy with the care your friend is receiving within the home and our facilities. Look forward to continuing to support your friend in Oak Tree. Regards.

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Review from Gordon M (Husband of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seems to be well run with good staff. My wife seems to be happy and content here.
Reply from Veronica Sousa, home manager at Oak Tree Manor

Hi Gordon, thanks for your kind words. We will continue to support your wife during her stay in Oak Tree. Thanks.

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Review from R C (Son of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Where do I even start with this place!
This place (I wouldn't even call it a home) had my dad for respite and the care and quality that came with it was shocking my dad ended up in a hospital and made multiple verbal complaints but the issues were never resolved. Terrible service, zero people skills.
The
staff used to talk to us about how poor management really is and how they were leaving (after working a few months there) some staff were even talking to us about their private life (woman problems) disgusting!
Oak Tree Manor does not provide safe compassionate effective care nor is it a well-led service.
Wouldn't put a goldfish into it!
Reply from Veronica Sousa, home manager at Oak Tree Manor

I am sorry to hear that you are not happy with the care dad received whilst he was in Oak Tree. Unfortunately, we were not made aware of any discussions amongst staff about private issues nor did we receive any formal complaints from you despite several discussions in relation to dad's care. As you were aware, some weeks prior to dad's hospital admission both the home and Trust staff felt that dad required nursing care, which was offered within the home but same got declined. I am not sure what you refer to about staff leaving as we have a very low rate of turnover of staff and the majority of the staff in the home have been in employment for over 12 months. We are happy to discuss any issues that relatives or residents may have in relation to their care at any time and take any concerns raised as a learning opportunity. I wish dad and family all the best for the future and a healthy recovery.

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Review from C D (Son of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very happy with the way my mother is treated and cared for by the staff. The staff are very professional and polite at all times and they treated her as their own. My only complaint is that the quality of food is very poor, and is generally the same food all the time. The quality of the food should
be a lot better than it is.
My mother is safe and secure and the staff go out of their way to make Mum's life good and happy.
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Review from Diane T (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident of Oak Tree Manor for just over two years during which time we have had no time for concern. He has been exceptionally well looked after, always immaculately turned out (just as he was at home) and his room and all facilities are spotless.
Communication between the home and
ourselves is excellent, everyone is very approachable and always willing to help, we are informed of every aspect of his care needs when necessary.
We have recommended Oak Tree Manor to others and would not hesitate to do so again. It is a pleasure to go into the home, it feels like extended family and we are always made feel welcome.
Most importantly, Dad is well-settled and content, we couldn’t ask for anything more.
Reply from Veronica Sousa, Home Manager at Oak Tree Manor

Thanks very much for your kind words. It's a pleasure to have Dad and yourselves as part of Oak Tree's family. We will continue to support Dad during his stay at Oak Tree. Regards.

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Review from B G (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Oak Tree do amazing work. They looked after my mum in her final months, days and minutes of her illness with such dignity, care and compassion. They welcomed us so warmly as a family and each and every member of staff are to be commended for the work they do. The manager
leads an excellent team of professional staff, we honestly could not fault Oak Tree or praise them enough. I wouldn't hesitate to recommend Oak Tree to any family faced with placing their loved one into dementia care.
Reply from Veronica Sousa, home manager at Oak Tree Manor

Thanks very much for your kind words. For me and all the staff at Oak Tree Manor, it was a pleasure and an honor to take care of Mum and I am glad to hear that both Mum and family felt welcome and comfortable in the home. Take care.
Regards,
Veronica

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Review from David M (Husband of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No contact with management, where are they?
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Review from Patricia O (Stepdaughter of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be very friendly and also very helpful; they go above and beyond to help you. My step-father seems very happy with the staff.
Reply from Veronica Sousa, Home Manager at Oak Tree Manor

Hi Patricia, thanks very much for your positive feedback. I hope your step-father and yourself continue to enjoy his stay in Oak Tree.
Regards.

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Review from N H (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident at Oak Tree Manor nursing home for about the last six and a half months, and my father has settled in very well, with the help from all the staff and management. The staff are very helpful and polite, and the care that my dad receives is excellent. My father enjoys his meals
and looks forward to the dog visits. His room is always clean and tidy. Oak Tree would communicate with me regarding any updates with Dad.
Reply from Veronica Sousa, Home Manager at Oak Tree Manor

Thank you very much for your positive feedback. It's a pleasure to have you and Dad as part of the Oak Tree family. We look forward to continuing to support you both during his stay in the home.
Kind regards.

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Review from Jackie C (Daughter of Resident) published on 2 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Oak Tree Manor for respite after leaving the hospital. The staff were excellent, and the home was extremely clean and cheerful throughout his stay. He was treated very well and able to get back to himself and fit for home. Thanks to everyone involved with him, even the catering staff
took the time to chat with him, and he enjoyed their company and made his experience easier to deal with.
Reply from Veronica Sousa, Home Manager at Oak Tree Manor

Hi Jackie, Thanks very much for your feedback, and I am glad we made Dad's stay enjoyable. I hope he is doing well and home, and wish both of you all the best.
Regards.

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Review from Stephen G (Friend of Resident) published on 3 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experince of Oak Tree Manor has been extremely positive. I have found the staff friendly and hard working. The people I visit are well cared for by all staff.
Reply from Veronica Sousa, home manager at Oak Tree Manor

Hi Stephen, thanks very much for your kind words. We will continue to work hard to support your friend in Oak Tree.
Regards.

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Review from I O (Wife of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Felt good from meeting the manager right through the whole experience. Husband happy and makes us as a family really contended.
Reply from Veronica Sousa, Home Manager at Oak Tree Manor

I am glad to hear that you are happy with the care your husband is receiving, and we will do everything we can to continue to support him and his family during his stay in Oak Tree.
Thanks.

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Review from David S (Nephew of Resident) published on 3 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle loves this place, and the staff are fantastic.
Keep up the good work.
Reply from Veronica Sousa, home manager at Oak Tree Manor

Hi David, thank you for your kind words. I am delighted to hear that you and your uncle are happy with the care he is receiving, and it's a pleasure to have him in Oak Tree Manor. We will make sure he continues to receive the care and support he requires.
Regards.

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Review from Danny C (Son of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad recently moved into Oak Tree Manor care home. I live far away from the home and don't get up to see him as much as I would like, but was speaking to a lovely lady about my dad - very professional in telling me how my dad was - deserves credit this lady, even the rest of the staff when I visited
the care home were all fantastic with my daddy. Keep up the brilliant work.
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Review from Russell B (Son of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Mum was a resident and then a patient in this care home before her death in April 2022. I think that my Mum was relatively content in the home and I'm sure that she wasn't mistreated during her stay there.
Still, I couldn't recommend Oaktree, mainly because there was a lot of room for improvement
in communication and in responsiveness to complaints or questions. It was a constant struggle to obtain answers from staff about the day-to-day aspects of my Mum's care; in the end, I gave up asking. Complaints or requests to the home weren't always treated promptly or sympathetically.
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Review from Linda M (Daughter of Resident) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident in Oak Tree from September 2021 until she sadly passed away on the 22nd of June 2022. During those months mum was looked after with such love and care from every member of staff, she was so happy and content and enjoyed the bingo and music in the day room and also she loved
her food. The staff always kept myself and my brother involved and we were treated like family. We just want to thank everyone for the exceptional love my mum and us received, we have lovely memories to cherish
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Review from William J (Son of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a resident in Oak Tree Manor and I could not praise the staff highly enough. They contact me regularly, they clearly care about my mum and nothing is ever too much. The manager has helped with finance questions I had and was very understanding about my circumstances. Mum would rather be at
home but this is the next best thing and she is happy and safe. This makes it easier for all the family.
Reply from Lisa Gray, Home Manager at Oak Tree Manor

Thank you so much for the lovely review you gave us, your grandmother is an absolute pleasure to look after, as are the rest of our residents. It was lovely that you were able to join us in celebrating her 100th birthday.

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Review from Neil S (Nephew of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is a resident in the home, she is happy, content and very settled in the home. The staff are very dedicated to my aunt, and it is clear to see that she is well cared for.
The new home manager is very helpful, and I would recommend this home to anyone.
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Current Review Score: 8.9 (8.893)

Overview of Review Score

The Review Score of 8.9 (8.893) out of 10 for Oak Tree Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.1 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.093 for Oak Tree Manor is calculated as follows: ( (60 Excellents x 5) + (23 Goods x 4) + (8 Satisfactorys x 3) + (6 Poors x 2) + (10 Very Poors x 1) ) ÷ 107 Ratings = 4.093
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Oak Tree Manor is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Veronica

Veronica Sousa

Job Title: Home Manager Joined: 2022

Welcome to Oak Tree Manor.


I have recently been warmly welcomed to the team at Oak Tree Manor and am delighted to be on board.


The home is like a micro-community – the staff are kind, and the residents are really sociable and make this a really happy home.


I am fully committed to providing the highest quality of care and provide the required support to my team to enable them to deliver person-centred care tailored to the needs and wishes of our residents.


I look forward to welcoming you to our home.

Frequently Asked Questions about Oak Tree Manor

What types of Care is Oak Tree Manor registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oak Tree Manor have?

There are 24 Single Rooms.

What are the Facilities & Services at Oak Tree Manor?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café & Television point in own room are some of the Facilities & Services.

How far is Oak Tree Manor to the centre of Belfast?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Tree Manor to verify any information. View our terms and conditions. Oak Tree Manor has an Enhanced Service - more info.