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Oak Tree Manor

2A Hazel Avenue, Dunmurry, Belfast, County Down BT17 9QU
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Oak Tree Manor, Belfast

Care Provided by Oak Tree Manor

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self-Funding (Private)

Good to Know

Group / Owner

Person in charge

  • Veronica Sousa(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (24)
  • Single Rooms with ensuite Wet Room (24)
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Oak Tree Manor Reviews (39)

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8.0

Oak Tree Manor has a Review Score of 8.0 (7.959) out of 10, based on 2 reviews in the last 2 years. Over all time Oak Tree Manor has 39 reviews.

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Review from Jennifer T (Daughter-in-law of Resident) published on 12 January 2026 Submitted via Website
Overall Experience

We cannot thank the staff at Oaktree Manor enough for the care, support and genuine affection shown during mum's time on the nursing unit. They always listened to us to get to know her and always informed us of any concerns immediately and regularly checked in with us to ensure we were happy also. If we ever had any queries or issues they were dealt with promptly. During the last few days staff went over and above caring for her and us as a family. This did not go unnoticed and certainly was appreciated. We would recommend this home to anyone. Thank you for coming along to the funeral your support was appreciated. We will miss our visits with you all. We thank you so much all off you as once you walk in that front door you speak to everyone xxx.

Reply from Veronica Sousa, home manager at Oak Tree Manor

Thanks very much for your kind words and it has been our pleasure to care for your loved one and support you as a family during such challenging times. Please feel fee to pop up for tea or coffee and have a chat with us. Regards to all family, Veronica

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Review from Leonie P (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card
Overall Experience
My mother resided in Oaktree Manor from late August 2021 to mid-September 2024. The staff of Oaktree were great in caring for my mum. They tended to her intimate care, washing and bathing regularly. They were attentive to her needs generally and escalated issues when required.

The care and concern for my mother's wellbeing in her last days highlighted for the family just how much the staff cared personally for our mum. They do a challenging role and must be commended.

Reply from Veronica Sousa, home manager at Oak Tree Manor

Thanks for your kind words, it was a pleasure to take care of Mum and support both Mum and her family during her time in Oak Tree. We value your feedback. Regards, Veronica

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Review from Donna A (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card
Overall Experience
We, as a family, are very happy with the care provided at Oak Tree Manor. Staff are very helpful and treat residents with great patience and respect. The food seems very good and the rooms are kept very clean. Any medical concerns have been brought to our attention quickly and dealt with immediately.

Our mother has settled well and is very happy at Oak Tree Manor.

Reply from Veronica Sousa, home manager at Oak Tree Manor

Thanks for your feedback. I and the team appreciate your kind words, and we hope to continue to support Mum during her stay in Oak Tree. Regards.

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Review from Lorraine W (Friend of Resident) published on 1 May 2024 Submitted via Postal Card
Overall Experience

I find the home to be clean and staff helpful. My friend seems to be well looked after, clean and tidy. Her room is always clean and so are her clothes. She seems to be well-fed. Many thanks.

Reply from Veronica Sousa, home manager at Oak Tree Manor

Hi Lorraine, thanks for your feedback and I am pleased to hear that you are happy with the care your friend is receiving within the home and our facilities. Look forward to continuing to support your friend in Oak Tree. Regards.

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Review from Gordon M (Husband of Resident) published on 22 March 2024 Submitted via Postal Card
Overall Experience

Seems to be well run with good staff. My wife seems to be happy and content here.

Reply from Veronica Sousa, home manager at Oak Tree Manor

Hi Gordon, thanks for your kind words. We will continue to support your wife during her stay in Oak Tree. Thanks.

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Review from R C (Son of Resident) published on 21 March 2024 Submitted via Website
Overall Experience
Where do I even start with this place!
This place (I wouldn't even call it a home) had my dad for respite and the care and quality that came with it was shocking my dad ended up in a hospital and made multiple verbal complaints but the issues were never resolved. Terrible service, zero people skills.
The staff used to talk to us about how poor management really is and how they were leaving (after working a few months there) some staff were even talking to us about their private life (woman problems) disgusting!
Oak Tree Manor does not provide safe compassionate effective care nor is it a well-led service.

Wouldn't put a goldfish into it!

Reply from Veronica Sousa, home manager at Oak Tree Manor

I am sorry to hear that you are not happy with the care dad received whilst he was in Oak Tree. Unfortunately, we were not made aware of any discussions amongst staff about private issues nor did we receive any formal complaints from you despite several discussions in relation to dad's care. As you...  

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Review from C D (Son of Resident) published on 29 February 2024 Submitted via Postal Card
Overall Experience
I'm very happy with the way my mother is treated and cared for by the staff. The staff are very professional and polite at all times and they treated her as their own. My only complaint is that the quality of food is very poor, and is generally the same food all the time. The quality of the food should be a lot better than it is.

My mother is safe and secure and the staff go out of their way to make Mum's life good and happy.

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Review from Diane T (Daughter of Resident) published on 5 January 2024 Submitted via Website
Overall Experience
Dad has been a resident of Oak Tree Manor for just over two years during which time we have had no time for concern. He has been exceptionally well looked after, always immaculately turned out (just as he was at home) and his room and all facilities are spotless.
Communication between the home and ourselves is excellent, everyone is very approachable and always willing to help, we are informed of every aspect of his care needs when necessary.
We have recommended Oak Tree Manor to others and would not hesitate to do so again. It is a pleasure to go into the home, it feels like extended family and we are always made feel welcome.

Most importantly, Dad is well-settled and content, we couldn’t ask for anything more.

Reply from Veronica Sousa, Home Manager at Oak Tree Manor

Thanks very much for your kind words. It's a pleasure to have Dad and yourselves as part of Oak Tree's family. We will continue to support Dad during his stay at Oak Tree. Regards.

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Review from B G (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card
Overall Experience

The staff and management at Oak Tree do amazing work. They looked after my mum in her final months, days and minutes of her illness with such dignity, care and compassion. They welcomed us so warmly as a family and each and every member of staff are to be commended for the work they do. The manager leads an excellent team of professional staff, we honestly could not fault Oak Tree or praise them enough. I wouldn't hesitate to recommend Oak Tree to any family faced with placing their loved one into dementia care.

Reply from Veronica Sousa, home manager at Oak Tree Manor
Thanks very much for your kind words. For me and all the staff at Oak Tree Manor, it was a pleasure and an honor to take care of Mum and I am glad to hear that both Mum and family felt welcome and comfortable in the home. Take care.
Regards,

Veronica

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Review from David M (Husband of Resident) published on 27 September 2023 Submitted via Postal Card
Overall Experience

No contact with management, where are they?

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Review from Patricia O (Stepdaughter of Resident) published on 29 June 2023 Submitted via Postal Card
Overall Experience

I have always found the staff to be very friendly and also very helpful; they go above and beyond to help you. My step-father seems very happy with the staff.

Reply from Veronica Sousa, Home Manager at Oak Tree Manor
Hi Patricia, thanks very much for your positive feedback. I hope your step-father and yourself continue to enjoy his stay in Oak Tree.

Regards.

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Review from N H (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card
Overall Experience

My father is a resident at Oak Tree Manor nursing home for about the last six and a half months, and my father has settled in very well, with the help from all the staff and management. The staff are very helpful and polite, and the care that my dad receives is excellent. My father enjoys his meals and looks forward to the dog visits. His room is always clean and tidy. Oak Tree would communicate with me regarding any updates with Dad.

Reply from Veronica Sousa, Home Manager at Oak Tree Manor
Thank you very much for your positive feedback. It's a pleasure to have you and Dad as part of the Oak Tree family. We look forward to continuing to support you both during his stay in the home.

Kind regards.

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Review from Jackie C (Daughter of Resident) published on 2 June 2023 Submitted via Postal Card
Overall Experience

My father was in Oak Tree Manor for respite after leaving the hospital. The staff were excellent, and the home was extremely clean and cheerful throughout his stay. He was treated very well and able to get back to himself and fit for home. Thanks to everyone involved with him, even the catering staff took the time to chat with him, and he enjoyed their company and made his experience easier to deal with.

Reply from Veronica Sousa, Home Manager at Oak Tree Manor
Hi Jackie, Thanks very much for your feedback, and I am glad we made Dad's stay enjoyable. I hope he is doing well and home, and wish both of you all the best.

Regards.

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Review from Stephen G (Friend of Resident) published on 3 May 2023 Submitted via Postal Card
Overall Experience

My experince of Oak Tree Manor has been extremely positive. I have found the staff friendly and hard working. The people I visit are well cared for by all staff.

Reply from Veronica Sousa, home manager at Oak Tree Manor
Hi Stephen, thanks very much for your kind words. We will continue to work hard to support your friend in Oak Tree.

Regards.

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Review from I O (Wife of Resident) published on 13 April 2023 Submitted via Postal Card
Overall Experience

Felt good from meeting the manager right through the whole experience. Husband happy and makes us as a family really contended.

Reply from Veronica Sousa, Home Manager at Oak Tree Manor
I am glad to hear that you are happy with the care your husband is receiving, and we will do everything we can to continue to support him and his family during his stay in Oak Tree.

Thanks.

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Review from David S (Nephew of Resident) published on 3 April 2023 Submitted via Postal Card
Overall Experience
My uncle loves this place, and the staff are fantastic.

Keep up the good work.

Reply from Veronica Sousa, home manager at Oak Tree Manor
Hi David, thank you for your kind words. I am delighted to hear that you and your uncle are happy with the care he is receiving, and it's a pleasure to have him in Oak Tree Manor. We will make sure he continues to receive the care and support he requires.

Regards.

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Review from Danny C (Son of Resident) published on 21 March 2023 Submitted via Website
Overall Experience

My dad recently moved into Oak Tree Manor care home. I live far away from the home and don't get up to see him as much as I would like, but was speaking to a lovely lady about my dad - very professional in telling me how my dad was - deserves credit this lady, even the rest of the staff when I visited the care home were all fantastic with my daddy. Keep up the brilliant work.

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Review from Russell B (Son of Resident) published on 16 December 2022 Submitted via Website
Overall Experience
My Mum was a resident and then a patient in this care home before her death in April 2022. I think that my Mum was relatively content in the home and I'm sure that she wasn't mistreated during her stay there.

Still, I couldn't recommend Oaktree, mainly because there was a lot of room for improvement in communication and in responsiveness to complaints or questions. It was a constant struggle to obtain answers from staff about the day-to-day aspects of my Mum's care; in the end, I gave up asking. Complaints or requests to the home weren't always treated promptly or sympathetically.

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Review from Linda M (Daughter of Resident) published on 6 July 2022 Submitted via Website
Overall Experience

Our mum has been a resident in Oak Tree from September 2021 until she sadly passed away on the 22nd of June 2022. During those months mum was looked after with such love and care from every member of staff, she was so happy and content and enjoyed the bingo and music in the day room and also she loved her food. The staff always kept myself and my brother involved and we were treated like family. We just want to thank everyone for the exceptional love my mum and us received, we have lovely memories to cherish

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Review from William J (Son of Resident) published on 8 June 2022 Submitted via Website
Overall Experience

My mum is a resident in Oak Tree Manor and I could not praise the staff highly enough. They contact me regularly, they clearly care about my mum and nothing is ever too much. The manager has helped with finance questions I had and was very understanding about my circumstances. Mum would rather be at home but this is the next best thing and she is happy and safe. This makes it easier for all the family.

Reply from Lisa Gray, Home Manager at Oak Tree Manor

Thank you so much for the lovely review you gave us, your grandmother is an absolute pleasure to look after, as are the rest of our residents. It was lovely that you were able to join us in celebrating her 100th birthday.

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Regulatory Rating

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.View Latest Report

Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Oak Tree Manor

What types of Care is Oak Tree Manor registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Oak Tree Manor have?

There are 24 Single Rooms.

What are the Facilities & Services at Oak Tree Manor?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room are some of the Facilities & Services.

How far is Oak Tree Manor to the centre of Belfast?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak Tree Manor to verify any information. View our terms and conditions. Oak Tree Manor has a Basic Service -more info.