Bradley Manor, Belfast, County Antrim
Bradley Manor, Belfast, County Antrim
Bradley Manor, Belfast, County Antrim

Bradley Manor is a residential care home, providing nursing care for up to 82 people. The purpose-built setting is located in pleasant grounds and is easily accessible by major road links.

The home cares for people living with dementia, with the ground floor providing residential dementia care and care for frail older residents, while the first floor offers dementia nursing care. The ground floor features two dining areas, two lounges and a café, while the first floor has two dining areas and three lounges where residents are encouraged to spend time relaxing or taking part in activities. Choice is promoted throughout the home and residents may stay in their private rooms if they prefer to do so.

Residents can be pampered at the home’s hairdressing and beauty salon if they wish. The home is suitably decorated with colour ways and signposting to aid residents living with dementia.

Group: Healthcare Ireland Group

Person in charge: Mandy Mitchell (Manager)

Local Authority / Social Services: Belfast Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 76

Latest The Regulation and Quality Improvement Authority* Report on Bradley Manor: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Bradley Manor has a Review Score of 8.9 (8.854)

The Review Score of 8.9 (maximum of 10) for Bradley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Bradley Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.86 for Bradley Manor is calculated as follows: ( (94 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 107 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.994 Points relating to the number of positive Reviews for Bradley Manor is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 4 Reviews ÷ 16.4 Target = 0.244

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bradley Manor?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bradley Manor

  • Daughter of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

My mum's cousin from Australia visited my mum on a Sunday in April 2017. She had seen BM online but was very pleased to see it for real. We both saw that BM was spotless and that my mum was happy and well cared for. There was entertainment on that afternoon and all residents were having a great time and there were plenty of staff about.

How likely would you be to recommend Bradley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Family are happy with Bradley Manor. Room for improvement with regards to cleanliness.

Family take home laundry, clean clothes put into the laundry unnecessarily - keeps happening even after countless requests for this not to happen. Bed linen could be changed more often.

How likely would you be to recommend Bradley Manor? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Karen Fleming, HR / Business Manager at Bradley Manor responded to this review on 10 Apr 2017:

Thank you so much for your feedback, I have noted your concerns and will pass these to the Home Manager and the Unit Manager. We will discuss findings with you when investigated. Thank you again for the feedback, we are glad you are happy with Bradley Manor and will improve on the issues you stated.

My Mum went into Bradley Manor as an emergency admission just after the home opened. We knew nothing about Bradley Manor at that stage, but it has turned out to be brilliant and she is now a permanent resident. The staff are all very kind and patient and the facilities are excellent. There is always lots going on and Mum is as happy as she is able to be. Though her mood can be volatile with the dementia, the staff are great at noticing the non-verbal early warning signs before a meltdown and intervening to distract her.

How likely would you be to recommend Bradley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My grandfather stayed at Bradley Manor for 6 months and the whole family was delighted with the care that he received. I have never met more caring and kind people than the staff in Bradley manor. They were so professional and attentive to my grandfather and also went out of their way to make life easier for my granny during her visits to see him. My grandfather's room was clean and homely and allowed the family to visit him in comfortable surroundings with some privacy. Thank you so much for everything that you did for my grandfather, it has meant so much to us all.

How likely would you be to recommend Bradley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My mother has chronic kidney disease and is 84 years old. She does not want dialysis and is content with this decision. After a brief hospital stay in January she spent 3 weeks at Bradley Manor. It was during this time that we realised that she would be needing full time care moving forward. She returned to her home for a week then entered Bradley Manor's Nursing and Dementia section as she has early onset dementia as well. During the whole process of application and admission the staff assisted in every way possible, making what could have been a traumatic experience, the most pleasant and smooth. My mother is a happy, outgoing independent woman and the staff cater to her personality perfectly. They are warm, considerate and caring. We spend a lot of time visiting as we live in Canada and have to return home for a while. We see how other residents are treated with the same individual care and will leave with mixed feelings but confident that my mother is in the best place possible. XX

How likely would you be to recommend Bradley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Fleming, HR at Bradley Manor responded to this review on 18 Mar 2016:

Many thanks for your positive feedback, we strive to deliver the highest level of care and we will be in contact with you frequently when you decide to go back to Canada.

My mother has been at Bradley Manor since November and over this period the staff have went over and beyond to give the best care possible during a difficult time. Not only have they been supportive for my mother but they also provided support for me. I had looked at other homes but this was second to none. It is definitely somewhere that I would recommend.

How likely would you be to recommend Bradley Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Karen Fleming, HR at Bradley Manor responded to this review on 18 Mar 2016:

Jennifer thank you for such a positive feedback we are delighted that your Mum has settled as part of the Bradley Manor "family".

This care home is absolutely amazing, the work the staff do with the people in it is amazing. Their attitude to there residents is out of this world,this place is spotless clean, well maintained and looked after. The care they have given to my father is no1 care. I would recommend this home to anyone that I new that was looking a great place. This is definitely the place to be. It has a great security system and the activities that are done to keep residents occupied are amazing.

How likely would you be to recommend Bradley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Fleming, HR at Bradley Manor responded to this review on 18 Mar 2016:

Thanks so much for the kind review.

My mother arrived at Bradley manor on the 11/12/2015 in a very confused state due to dementia and since the moment she arrived she has being looked after to a very high standard from the staff to the cleaners and every one in Bradley Manor our family have never had any reason to complain as the standard of care is excellent.

How likely would you be to recommend Bradley Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Fleming, HR at Bradley Manor responded to this review on 18 Mar 2016:

We are delighted that your Mum is doing so well, we love caring for her.

The care my father receives here is great as he is bed bound the staff are friendly and very welcoming to me my family and especially my mother who visits my father every day. The home is beautiful and spotless, a canteen to make tea and sit with family, excellent.

How likely would you be to recommend Bradley Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Karen Fleming, HR at Bradley Manor responded to this review on 17 Mar 2016:

We are so glad that your Dad is happy in Bradley Manor thank you for your review.

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Awards / Recognitions

February 2017

Care Home of The Year

Recipient: Bradley Manor

Date: Wednesday 01 Feb 2017

more details

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Care Home Idol 2016

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