The Amwell Care Home

55 Asfordby Road, Melton Mowbray LE13 0HN
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9.9 85 Reviews
  • The Amwell Care Home, Melton Mowbray
The Amwell is a private, luxury care home surrounded by beautiful, mature gardens and a woodland backdrop.

The care home's approach is about more than meeting the care needs of residents, it’s about looking after their overall well-being.

The home provides a luxury lifestyle that is both enriching and rewarding. Staff are here to help people live an independent life with as much or as little support as they wish.

It offers luxury en-suite rooms, an on-site chef, fine dining, a cinema room, residents bistro, mini bus, chauffeur-driven car and of course private landscape gardens.
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Care Provided by The Amwell Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1450
  • Self-Funded Residential Dementia Care: £1350 – £1450
  • RESPITE Self-Funded Residential Care: £1350 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1450

These prices are only a guideline, please contact The Amwell Care Home to find out the exact price for your requirements.

Contact The Amwell Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Amwell Care Home to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Aarti Popat (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 4

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

The Amwell Care Home Reviews (85)

9.9

The Amwell Care Home has a Review Score of 9.9 (9.902) out of 10, based on 24 reviews in the last 2 years.
Over all time The Amwell Care Home has 85 reviews.

Overall Experience
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Date Published
  • 85
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Reviewer Connection to The Amwell Care Home
  • 31
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Total of 85, showing 41-60
Review from D S (Wife of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is always a friendly and cheerful welcome from reception when visiting. Unable, physically, to do anything for himself, my husband is kept in a clean and comfortable condition. He is treated with kindness and respect. Unfortunately, his physical condition means it is not possible for him to use
the facilities and the activities on offer.
Reply from Kelly Walker, Regional Director at The Amwell Care HomeThank you so much for your review. I am delighted to hear that your loved one continues to enjoy The Amwell. The staff will be so happy to hear of your experience. Again we appreciate your support.
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Review from E N (Friend of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good staff, lovely and friendly.
Reply from Kelly Walker, Regional Director at The Amwell Care HomeThank you so much for your kind feedback and review. We will share this with the team at The Amwell as they appreciate all feedback. We hope you continue to find the service of a high standard.
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Review from Susan F (Sister-in-law of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has now been in The Amwell Care Home for one year. We are delighted with her care and improvement in her physical health. I am always made welcome, especially bu the lady on reception.
My sister-in-law seems happy and is enjoying the company of other residents and staff. The home is
always clean and warm and there is always a good range of food available. She enjoys the activities and having her hair done regularly.
Reply from Kelly Walker, Regional Director at The Amwell Care HomeThank you so much for your kind words and lovely review. We will ensure this is shared with all staff including the reception team. It is so nice to hear that your loved one is enjoying the wider range of services Amwell have to offer and we hope your relative continues to enjoy.
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Review from Alan F (Brother of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care home very good and I know my sister enjoys being here. The staff are very helpful and polite and nothing is too much trouble. The maintenance and upkeep is excellent, not even a light bulb is out. All in all, this is an excellent care home and I would recommend it to anyone.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeThank you for your kind words. It is hugely appreciated.
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Review from Jackie G (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in The Amwell Care Home since December 2019 and in December 2022 her savings reached the £23,250 threshold, so social services told me and my son she had to move to a no top-up home. She has a lot of dementia issues and is 93 years old. All the staff were outraged and fought to keep
her there. Phone calls/emails everything. They were brilliant in what they did and eventually social services agreed she could stay and they would carry on payments.
Reply from Kelly Walker, Regional Director at The Amwell Care HomeThank you so much for your kind review. We will ensure the staff receive your feedback. We are delighted to hear that your mum remains with us and very pleased to hear the staff assisted with your request. We appreciate you taking the time to write about your experience.
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Review from A M (Son of Resident) published on 16 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has been a resident at The Amwell care home in Melton Mowbray for a couple of years. He has difficulty in communication due to his limited speech. The carers have developed ways of communicating with Dad which has helped hugely in making Dad feel like an individual with his own likes and
dislikes. The Amwell staff are excellent at caring for Dad and we have met many super caring staff in all roles there from when you arrive in reception to his close care on his floor. We feel that there is genuine care and respect for Dad. Thank you all.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeThank you for taking the time to provide your valuable feedback on The Amwell, the team and I appreciate it, Catherine.
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Review from Christopher B (Husband of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant caring staff, well managed with our new manager. The home is always bright, cheerful, spotless and also well run, with lots to do. I always thought it was more like a five-star hotel than a home. My family and I are very pleased my wife is in such a wonderful place.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeThank you for taking the time to provide feedback on your and your family's experience with us. The team and I appreciate your kind words, thank you, Catherine.
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Review from Lesley B (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was initially moved to Amwell from the hospital for assessment, she is 93 years old has dementia, and had lived at home on her own for the last 9 years since Dad died. It became clear she couldn`t live at home on her own and we are so grateful to have found Amwell, she always wanted to stay at
home, so it was a difficult decision. The staff are brilliant, always helpful, Mum can see very little but the staff help her with meals, dressing, and all her personal needs, she has improved so much mentally and physically in the last few weeks since being at Amwell. She seems very happy and settled and I wouldn’t hesitate to recommend Amwell - a special thank you to the staff.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeThank you for taking the time to provide valued feedback on your and Mum's experience with us. The team here at The Amwell are always grateful for the time taken to express such kind words. Thank you, Catherine.
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Review from Karen W (Daughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to The Amwell in February 2022. We have been so pleased with how she has settled and the care that she has received. It is so homely with the added bonus of 5-star luxury accommodation and facilities. It is such a lovely care home the staff are really caring and they have an amazing Manager.
My mum wants for nothing. Lovely home-cooked food. My mum has made some lovely friends. I can't fault it.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeWe are all so very pleased that Mum has settled so well with us, thank you for taking the time to review the home and for all your kind words, Catherine.
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Review from J C (Daughter of Resident) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
You can feel the positive energy of Amwell as soon as you walk in the door, bright, sunny and full of life. The staff are excellent. They combine efficiency with friendliness. Medically they keep a close eye and my Mum is much improved mentally and physically since she has been at Amwell. She is free
from worry and loves the food and the company. What was a difficult decision has turned out to be exactly the right thing for my Mum. I wouldn’t hesitate to recommend Amwell to a loved one who just needs a bit of help and company. She is enjoying life again.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeWe are all so pleased to see Mum enjoying her time here at The Amwell, thank you for taking the time to feedback on the home, it is very much appreciated, Catherine.
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Review from Jolene B (Daughter of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived in the Amwell for nearly 3 years but sadly passed away in July 2021. I always felt welcome when visiting her, the staff were friendly and approachable. Her end of life care was given with dignity, attentiveness and support was given to our family the whole way through. I can't thank
all the staff enough for everything they did for my mother and our family. Highly recommend the Amwell.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeThank you for taking the time to review The Amwell and feedback on your family's experience in the home, your kind words mean the world to all the team.
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Review from P T (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has dementia, has been a resident at the Amwell for two and a half years and I cannot praise them highly enough. She is happy and safe and is given the highest quality of care in a compassionate and respectful manner. The staff at the Amwell are always looking for ways to make life more
enjoyable and easier for the residents, and really think about how the resident must feel. I call them her Amwell family, as that is what it feels like they are.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeWhat a lovely read, thank you so much. You are both most definitely part of The Amwell family.
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Review from Nicola M (Respite Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent 2 weeks in The Amwell care home for respite after a fall at home. The room she was in was light and airy with a lovely ensuite. She had a view over Asfordby Road where she could watch people come and go. I found the staff very attentive and more than happy to answer my questions about how
she was getting on when I phoned (I phoned every morning). All the staff are safety conscious regarding COVID and having to do a lateral flow test is a small price to pay to keep the residents safe. 10/10.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeThank you so much for taking the time to feedback about your experience with us, we are so pleased we could support you all, when needed. Catherine.
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Review from Maureen A (Partner of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
In general, I have had a positive experience with the Amwell Care Home. My partner seems content most of the time and his room is comfortable, light and has a direct view over the adjacent road, there is always something to interest him. Visiting is relaxed and even during the lockdown, a few close
family members could visit. I cannot comment on activities but I understand that now restrictions are relaxed and getting back to normal after 'lockdown', there will be more activities on offer. The staff that I have been in touch with, are pleasant and helpful.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeThank you for taking the time to review The Amwell, the team and I always appreciate feedback, so we can continue to shape and develop. I hope that our new monthly newsletter will further assist in showcasing our focus on well-being and stimulation. Thank you, Catherine.
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Review from Philip Z (Son of Resident) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed in The Amwell Care home for 2 years, until she sadly passed away. The care home staff not only had to deal with the CQC ratings and senior management changes, but also handle the challenges that Covid 19 brought on. They managed these as well as expected and more. There has been a positive
vibe about the place for the last 3 months, since the new senior management team took over. The home handled the last few weeks before my mother passed away, with kindness, dignity and understanding. They provided excellent care and compassion not only for my mother but also for the family, as a whole.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeThank you for taking the time to review The Amwell. The team and I appreciate your kind words and continued support for the home, Catherine.
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Review from S M (Niece of Resident) published on 19 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Auntie has been living at the Amwell for 2 years now, there was a lack of leadership and management in the early days, with low staff morale. Concerns were raised with the local authority and CQC, following a CQC inspection, the home was rated inadequate. The staff tried their best in a bad situation
with no senior support, moving forwards to November 2021, the home has seen a new lease of life, excellent leadership in place, staff recruitment and training has been improved, care standards have been raised and the residents seem so much happier and cared for. I now feel more at ease knowing my auntie and other residents are being cared for and consideration is being taken for their best interests.
Reply from Catherine Tanner, Home Manager at The Amwell Care HomeThe Amwell team would like to thank you for taking the time to review our home, we truly appreciate all your support and feedback, which we will ensure continues to shape the future of the service we provide to all our residents. Thank you, Catherine.
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Review from Cassy B (Daughter of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my mum is extremely happy at The Amwell. All the staff are friendly and approachable and the care is excellent. Always prompt with sorting healthcare issues/ I feel my mum has thrived since moving in here in 2018.
Reply from Kerry Preston-Carr, Home Manager at The Amwell Care HomeWe are so pleased that you are happy with your mum's care at The Amwell and that you have taken the time to complete this review.
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Review from J M (Daughter of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Anyone thinking of placing a relative at The Amwell, please ensure you read the last few CQC reports before you do so. The problems are long-standing and have spanned a number of managers. The CQC undertook an unannounced inspection of the Amwell in December 2020 and my relative was deemed 'at risk'
by the CQC due to serious failings in his care. The CQC ordered that he be moved to another care home within seven days (period extended slightly due to Covid). I understand that he was not the only resident found to be at risk and a number of residents were apparently also re-homed. He is thriving in his new residence. We are appalled at how badly my father was failed at the Amwell.
Reply from Tracy Walker, Interim Home Manager at The Amwell Care HomeI am so sorry your experience was not acceptable, however, our aim is to provide the best possible care to those we support and its something I/we take very seriously. I am new at The Amwell and can only agree there were failings in the home, however, we are now progressing and working in partnership with CQC and Local Authorities who have been reassured by the improvements in the last four weeks. Again I can only apologise for your experience and strive to move the home forward. Stay safe.
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Review from J F (Great-Nephew of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Knowing my family member was in this care home was a comfort when they moved in (pre covid). However, since the pandemic, I have nothing but criticism for the management and handling of The Amwell. The last two CQC reports have shown a clear lack of management and unwillingness to change practices,
which has been echoed by our experiences with the care home during palliative care. It took our threat of complaints about the care home to act on concerns.


Furthermore, we were told the staff would not be moving between the different floors of the home. The CQC found otherwise. The website still proudly claims they are a care home with "nursing capabilities", this is categorically not true, as there is no RN on sight. It seems clear the care home has been trying to both deceive family members and regulators, this is simply disgusting behaviour.

Reply from Tracy Walker, Interim Home Manager at The Amwell Care HomeMany thanks for your comments. We take all issues/concerns raised seriously. I cannot comment on previous management of the home, as I only arrived a few weeks ago, however, I can confirm that I aim to change practices within The Amwell going forward, and this is supported by the company. I understand that this does not help you, and I can only apologise for your experience.
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Review from Rebecca F (Niece of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Please see the recent CQC report. My beloved aunt died after contracting Coronavirus in November. The report leads us to think that this was in no small way due to the terrible lack of training, poor staffing levels and non-existent management of this home. We feel very badly let down. Whilst she was
dying, we had a daily battle to get the care she needed from external agencies. We have no issue with individual carers but the terrible lack of management support. Please do not be taken in by the luxury surroundings, this is not a nursing home, there are no qualified nurses. The phrase "all fur coat and no knickers" just about says it all. We currently await a response to our complaint which has been lodged and also nine weeks after her death we are still awaiting a refund for monies taken after she died.
Reply from Tracy Walker, Interim Home Manager at The Amwell Care HomeMany thanks for your comments. We take all issues/concerns raised as serious. I cannot comment on previous management of the home as I only arrived a few weeks ago, however, I can confirm that I aim to change practices within The Amwell going forward, and this is supported by the company. I understand that this does not help you and can only apologise for your experience. I am so sorry for your loss.
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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for The Amwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.902 for The Amwell Care Home is calculated as follows: ( (249 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 275 Ratings = 4.902
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Amwell Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jun 2025

Overall Inadequate

  • Caring Requires improvement
  • Effective Inadequate
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 08 Mar 2026

We are welcoming new residents to The Amwell and look forward to discussing your individual care needs

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Awards / Recognitions (0)

Meet the Team (8)

Aarti

Aarti Popat

Job Title: Registered Home Manager Joined: 2025

Aarti is the dedicated Home Manager of The Amwell Care Home. Aarti began her career in the care industry at 18, inspired by her experiences supporting her mum through regular hospital care. Over the years, she has built extensive skills across services for physical disabilities, learning disabilities, and young people.


She has managed a commissioning home for older people and led a complex physical disabilities nursing service, where she successfully improved the CQC rating before moving into a regional management role. Aarti is an incredible leader within the service, and continues to support all those around her to grow The Amwell to its full potential.

Rebecca

Rebecca Fuller

Job Title: Deputy Manager Joined: 2026

Rebecca has over 26 years of experience within the social care sector and comes with a wealth of knowledge. She is an accomplished Learning and Development lead in past roles and takes pride in sharing her knowledge with other team members on a daily basis.

Teresa

Teresa Pryor

Job Title: Team Leader Joined: 2022

Teresa has been with The Amwell for many years and continues to be an incredible asset to the team. Teresa takes pride in her role as team leader, is always there to give a supportive hand to those who need it and sets an incredible standard of care within the home.

Darryl

Darryl Mould

Job Title: Maintenance Manager Joined: 2025

Darryl is a pinnacle member of the team, and has over 20 years worth of experience within property maintenance. He is dedicated to ensuring our facilities are of the highest standards for residents around the clock.

Sarah

Sarah Tonks

Job Title: Head Chef Joined: 2017

Sarah has worked in catering for over 20 years, mainly as a Chef and Head Chef, but has also managed pubs and cafes. Sarah spent 15 years as a Head Chef in a local hotel, catering for a variety of meal requirements and delivering many Christmas meals, carveries, and wedding receptions. In the last 9 years, Sarah has worked in care home kitchens, and she finds this a very rewarding area of catering and loves the diversity and the interaction with residents and their families.

Chantelle

Chantelle Watts

Job Title: Head Housekeeper Joined: 2017

Chantelle is the Head Housekeeper and oversees daily management of her team ensuring a smooth operation of the Amwell.

Kathy

Kathy Fuller

Job Title: Receptionist Joined: 2025

Kathy is the first face you will see when walking into The Amwell and she is delighted to support you with anything you need. Kathy is also our first point of call for new admissions and enjoys helping to plan events within the home.

Richard

Richard Pearson

Job Title: Interior Decorater Joined: 2022

Richard is a dedicated member of the Amwell, providing high-quality painting and decorating services in a sensitive and respectful manner, ensuring the well-being of residents at all times.

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