The Amwell Care Home

From the first enquiry about respite care for my parents, I found Amwell staff extremely responsive and helpful. I was very impressed with the ambience of The Amwell Care Home when I visited and the staff who visited my parents at our home to assess them for the planned respite could not have been more detailed in their enquiries informative or reassuring. When I took my parents to The Amwell I was very impressed with their preparation for my parent's visit and they could not have been more welcoming. When I left I felt very confident my parents would be well cared for. I love the relaxed and comfortable arrangement at The Amwell. My impression is that it is very well run by management and caring and attentive staff. Food was excellent and efforts to engage with service users and provide entertainment highly commended. I enjoyed my visits to see my parents and am very grateful for the rest they gave me.

All the staff and carers at The Amwell Care Home are thoughtful and kind and as you can see by the ratings I have chosen that is true.

My mother is a new resident at The Amwell Care Home. We looked at all care homes in the area and thought The Amwell Care Home was significantly better than all others. Our experience so far bears this out. The staff are kind, considerate, patient and thoughtful, seeking ways to make life as good as possible for those in their care. The party to celebrate the coronation was delightful and brought great pleasure to residents and families.

There is always a friendly and cheerful welcome from reception when visiting. Unable, physically, to do anything for himself, my husband is kept in a clean and comfortable condition. He is treated with kindness and respect. Unfortunately, his physical condition means it is not possible for him to use the facilities and the activities on offer.

Very good staff, lovely and friendly.

My sister-in-law seems happy and is enjoying the company of other residents and staff. The home is always clean and warm and there is always a good range of food available. She enjoys the activities and having her hair done regularly.

I have found the care home very good and I know my sister enjoys being here. The staff are very helpful and polite and nothing is too much trouble. The maintenance and upkeep is excellent, not even a light bulb is out. All in all, this is an excellent care home and I would recommend it to anyone.

My mum has been in The Amwell Care Home since December 2019 and in December 2022 her savings reached the £23,250 threshold, so social services told me and my son she had to move to a no top-up home. She has a lot of dementia issues and is 93 years old. All the staff were outraged and fought to keep her there. Phone calls/emails everything. They were brilliant in what they did and eventually social services agreed she could stay and they would carry on payments.

Our father has been a resident at The Amwell care home in Melton Mowbray for a couple of years. He has difficulty in communication due to his limited speech. The carers have developed ways of communicating with Dad which has helped hugely in making Dad feel like an individual with his own likes and dislikes. The Amwell staff are excellent at caring for Dad and we have met many super caring staff in all roles there from when you arrive in reception to his close care on his floor. We feel that there is genuine care and respect for Dad. Thank you all.

Brilliant caring staff, well managed with our new manager. The home is always bright, cheerful, spotless and also well run, with lots to do. I always thought it was more like a five-star hotel than a home. My family and I are very pleased my wife is in such a wonderful place.

My Mum was initially moved to Amwell from the hospital for assessment, she is 93 years old has dementia, and had lived at home on her own for the last 9 years since Dad died. It became clear she couldn`t live at home on her own and we are so grateful to have found Amwell, she always wanted to stay at home, so it was a difficult decision. The staff are brilliant, always helpful, Mum can see very little but the staff help her with meals, dressing, and all her personal needs, she has improved so much mentally and physically in the last few weeks since being at Amwell. She seems very happy and settled and I wouldn’t hesitate to recommend Amwell - a special thank you to the staff.

My mum moved to The Amwell in February 2022. We have been so pleased with how she has settled and the care that she has received. It is so homely with the added bonus of 5-star luxury accommodation and facilities. It is such a lovely care home the staff are really caring and they have an amazing Manager. My mum wants for nothing. Lovely home-cooked food. My mum has made some lovely friends. I can't fault it.

You can feel the positive energy of Amwell as soon as you walk in the door, bright, sunny and full of life. The staff are excellent. They combine efficiency with friendliness. Medically they keep a close eye and my Mum is much improved mentally and physically since she has been at Amwell. She is free from worry and loves the food and the company. What was a difficult decision has turned out to be exactly the right thing for my Mum. I wouldn’t hesitate to recommend Amwell to a loved one who just needs a bit of help and company. She is enjoying life again.

My mother lived in the Amwell for nearly 3 years but sadly passed away in July 2021. I always felt welcome when visiting her, the staff were friendly and approachable. Her end of life care was given with dignity, attentiveness and support was given to our family the whole way through. I can't thank all the staff enough for everything they did for my mother and our family. Highly recommend the Amwell.

My mother, who has dementia, has been a resident at the Amwell for two and a half years and I cannot praise them highly enough. She is happy and safe and is given the highest quality of care in a compassionate and respectful manner. The staff at the Amwell are always looking for ways to make life more enjoyable and easier for the residents, and really think about how the resident must feel. I call them her Amwell family, as that is what it feels like they are.

My mum spent 2 weeks in The Amwell care home for respite after a fall at home. The room she was in was light and airy with a lovely ensuite. She had a view over Asfordby Road where she could watch people come and go. I found the staff very attentive and more than happy to answer my questions about how she was getting on when I phoned (I phoned every morning). All the staff are safety conscious regarding COVID and having to do a lateral flow test is a small price to pay to keep the residents safe. 10/10.

In general, I have had a positive experience with the Amwell Care Home. My partner seems content most of the time and his room is comfortable, light and has a direct view over the adjacent road, there is always something to interest him. Visiting is relaxed and even during the lockdown, a few close family members could visit. I cannot comment on activities but I understand that now restrictions are relaxed and getting back to normal after 'lockdown', there will be more activities on offer. The staff that I have been in touch with, are pleasant and helpful.

My mother stayed in The Amwell Care home for 2 years, until she sadly passed away. The care home staff not only had to deal with the CQC ratings and senior management changes, but also handle the challenges that Covid 19 brought on. They managed these as well as expected and more. There has been a positive vibe about the place for the last 3 months, since the new senior management team took over. The home handled the last few weeks before my mother passed away, with kindness, dignity and understanding. They provided excellent care and compassion not only for my mother but also for the family, as a whole.

My Auntie has been living at the Amwell for 2 years now, there was a lack of leadership and management in the early days, with low staff morale. Concerns were raised with the local authority and CQC, following a CQC inspection, the home was rated inadequate. The staff tried their best in a bad situation with no senior support, moving forwards to November 2021, the home has seen a new lease of life, excellent leadership in place, staff recruitment and training has been improved, care standards have been raised and the residents seem so much happier and cared for. I now feel more at ease knowing my auntie and other residents are being cared for and consideration is being taken for their best interests.

I feel my mum is extremely happy at The Amwell. All the staff are friendly and approachable and the care is excellent. Always prompt with sorting healthcare issues/ I feel my mum has thrived since moving in here in 2018.