Review from Lisa P (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience

My dad was here for around 9 weeks and he was never, ever dressed properly or in his own clothes and he deteriorated so quickly and when he was dying, my daughter and sister went to see him for the last time and were told to leave after a half-hour. The staff were lovely but making some exceptions for

some that hadn't got a caring bone in their body. We had big promises from Amwell that my dad would be OK but now I have big regrets leaving him. I have to live with that now. They even threw him in an ambulance with no coat or shoes and socks on and no paperwork. All on his own after three falls in two days. My poor dad, I will never, ever get that last vision of him when I visited him out of my head. He looked like a skeleton, and they said to me he's only lost a kilo. I was gobsmacked.

Reply from Kerry Cattell, Regional Manager at The Amwell Care Home

We are so sorry for your loss. An investigation was carried out at the time and lessons were learnt to make sure the same situation is not repeated.

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Review from Jason M (Next of Kin) published on 6 January 2021
Submitted via Website • Report

Overall Experience

I would just like to wish all the staff and residents a very big happy Xmas. You all need a big pat on the shoulders for all your hard work, going through covid 19 and for doing a great job looking after our grandad. Since he's been there, I've never seen him so happy. Thank you from the bottom of our

hearts.

Reply from Kerry Cattell, Regional Manager at The Amwell Care Home

Thank you for your kind wishes and words. The team at The Amwell really appreciate you taking the time to offer them a pat on the shoulders, for sure! It is lovely to hear that your Grandad is so happy at the home. It has been a very difficult time for all involved, we very much look forward to a making 2021 a happy and safe one for all. Thank you again. Kerry.

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Review from Gemma P (Daughter of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience

After a difficult dementia journey, it was such a relief to find The Amwell for my mum. From day one, they have treated us all as members of the family. They have taken the time and care to get to know my mum as an individual and her needs. Ample staff, exceptional cleanliness and facilities. After

visiting multiple facilities, I can't recommend The Amwell highly enough.

Reply from Kerry Cattell, Regional Manager at The Amwell Care Home

Thank you for taking the time to leave such a lovely review. We are glad to hear your experience of The Amwell has been a great one, the staff and Management appreciate your feedback.

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Review from Neil H (Son-in-law of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience

My father-in-law lives at The Amwell and he is very happy. The staff go above and beyond to ensure we have regular updates and Skype/telephone calls during this difficult time. The activities are amazing and there is always something for them to do. A* service, thank you Amwell staff.

Reply from Kerry Cattell, Management Support. at The Amwell Care Home

Thank you for taking the time to share your experience of our wonderful team. It is great to hear that your father-in-law is enjoying living at The Amwell.

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Review from Freya T (Granddaughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience

The Amwell is an amazing place cannot fault the care, the manager is great and looks after residents like they're her family. The staff are always approachable and kept us informed throughout also the amazing activities my grandad has been taking part in gents club which is a wonderful idea - GO TEAM

AMWELL.

Reply from Kerry Cattell, Management Support. at The Amwell Care Home

Thank you for your kind comments, Freya.
It is great to hear that your grandad is enjoying his time here at The Amwell.

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Review from John P (Son of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in this home for 1 year. She had a stroke and suffers with diabetes. The staff have been very good at looking after her and making her life as comfortable as they can. I have the utmost respect for all the staff which can be a difficult environment to work in.

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Review from Neil C (Husband of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience

I can find no fault in the care given to my dear wife. The staff at Amwell are friendly, supportive and extremely competent - I have no negative feelings at all. The premises are five star plus, the staff know who we are (as family members) when we visit. We can phone and speak to my wife, and we can

lunch there (first class). Absolutely no problems!

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Review from Lynda M (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been resident in this care home for approx three months, she has always been treated with professionalism and compassion, her regular carer was particularly close to her and was the one that, unfortunately, found my mother dead in her chair in the bedroom. This must have been a shock for

her. The Amwell Care Home is as all care home should be, clean bright and accommodating.

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Review from Penelope W (Daughter of Resident) published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience

Fabulous brand new building with great interior design. Good facilities and lovely staff. The care is good too, but sometimes understaffed. Systems need addressing as there are a few problems but overall we are very pleased to have my father living at The Amwell. Mum is made very welcome when she visits

too, which is important to us.

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Review from G B (Wife of Resident) published on 2 April 2018
Submitted via Postal Card • Report

Overall Experience

Overall it has been very good.
However, there are clearly problems with parking and this is going to become more severe, particularly if you are elderly and unable to walk far.
The laundry is also a major problem and needs tackling with urgency. The staff with very few exceptions are pleasant and

caring.

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Review from Mike O (Son of Resident) published on 18 January 2018
Submitted via Website • Report

Overall Experience

We looked at a number of care homes when our 90 year old father was unable to continue looking after himself. We visited The Amwell and were immediately impressed by the standard of the home and the friendliness of the staff. We persuaded Dad to try it following a short stay in hospital as respite care

and his acceptance of his new 'home' was made so much easier by the staff. All of them from manager to cleaner made a special effort to speak to him and be concerned about his needs and to make him feel important.
Sadly Dad's condition worsened and he became seriously ill and it became more 'when' than 'if'. Throughout his last days and hours, the staff continued to give tremendous support to both him and as importantly to us, his family. I cannot praise the staff enough and hope when my time comes I can go to ' The Amwell' for my final years.

Reply from Tracy Heyes, Home Manager at The Amwell Care Home

At The Amwell, we thrive to provide the best quality of person centred care to each one of our residents. We train each and every one of our staff to ' go that extra mile' .

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Review from Jacky O (Daughter of Resident) published on 12 September 2017
Submitted via Website • Report

Overall Experience

My mother came to the home in July of this year and it has been amazing to watch her settle and develop a routine outside of her sitting in her flat. Mom is so independent, so strong and untrusting and is a different woman today than she was in July. The staff are so good with her and the relationships

she has formed is a comfort to me.

I was mom's sole carer for over 17 years and I can finally relax knowing she is safe, warm, well feed and happy and I can visit her as a daughter. The home is bright, modern, clean and spacious. The staff are caring, approachable and love their jobs. A wonderful care home.

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Review from Sandra O (Daughter of Resident) published on 23 June 2017
Submitted via Website • Report

Overall Experience

My mother had to go into the Amwell while I was on holiday. All staff are excellent. My mother does not want to come home she is thinks it is her home.
The home is like a 5-star hotel. You name it, it has it and more. More care homes should be built with the Amwell in mind.

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Review from Grahame B (Husband of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

My wife has been at The Amwell Care Home for two weeks and my daughter and I have noticed a difference in her attitude. She looks more relaxed. This I believe is due to her not being in bed all day and the support and attention she is receiving from the staff. On a personal statement, it is so pleasing

to sit in pleasant surroundings that are fresh and clean looking.

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Review from Sally-Ann M (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

We moved my dad to be nearer to us. The Amwell Care Home staff have all been great with his move from another home. He seems to be settling well and staff are friendly. He had not had a bath/shower for over two years with his other care home. The Amwell Care Home have gone above and beyond to make sure

he can have baths again and he loves having a bath. I couldn't speak more highly of the staff at The Amwell Care Home.

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Review from Mark C (Son of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience

My mother has just had a long weekend respite stay at the Amwell Care Home. From her initial guided tour to the managers detailed home visit to establish her needs and requirements, to her booking into her room and meeting the staff and her stay incorporating activities, hair salon and nail appointment.

General good all around care catering for her dementia needs made her stay enjoyable, and also reassuring for me and my family. Well done to all at Amwell and my mother will undoubtedly enjoy another respite stay again.

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Review from Helen (Daughter of Resident) published on 12 June 2017
Submitted via Website • Report

Overall Experience

Under the calm, professional, supportive, caring and helpful leadership at this beautiful new care home, The Amwell in Melton Mowbray are developing a very strong, kind, friendly, caring, and supportive team who are delivering excellent, dignified care . They took great care to listen to Mum's wishes

and requests when putting together her care plan. My mum spent the last six weeks of her life here in a beautiful room. The team at the Amwell were kind, caring, helpful and very supportive of Mums needs and care. Mum's death was peaceful, very dignified and pain-free. We as a family felt totally supported with staff showing great empathy and understanding of our situation.
The Amwell has very dedicated care, and support staff, and some have very special qualities in the way they deliver their care and interaction with the residents. We as a family wish the Amwell every success for the future and would highly recommend it to other people in need of nursing, residential or dementia care.

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Review from A K (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience

Mum moved into The Amwell Care Home in the middle of March we as a family have been very impressed with the facilities and all the staff. Every time we visit we are greeted warmly by all the staff and offered drinks and refreshments. Mum has settled really well and is extremely well cared for and treated

with dignity.

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Review from Tony A (Resident) assisted by family/friend published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

I recently had his first respite care at the newly opened Amwell care home in Melton Mowbry whilst I visited family. My care was excellent in every way and my wife and I were both reassured and relieved. We tend to do this on a regular 3-4 week basis.

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The Amwell Care Home

Care Provided by The Amwell Care Home

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Funding & Fees Guide for The Amwell Care Home

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