The Amwell Care Home

55 Asfordby Road, Melton Mowbray LE13 0HN
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9.9 85 Reviews
  • The Amwell Care Home, Melton Mowbray
The Amwell is a private, luxury care home surrounded by beautiful, mature gardens and a woodland backdrop.

The care home's approach is about more than meeting the care needs of residents, it’s about looking after their overall well-being.

The home provides a luxury lifestyle that is both enriching and rewarding. Staff are here to help people live an independent life with as much or as little support as they wish.

It offers luxury en-suite rooms, an on-site chef, fine dining, a cinema room, residents bistro, mini bus, chauffeur-driven car and of course private landscape gardens.
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Care Provided by The Amwell Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 88 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1450
  • Self-Funded Residential Dementia Care: £1350 – £1450
  • RESPITE Self-Funded Residential Care: £1350 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1450

These prices are only a guideline, please contact The Amwell Care Home to find out the exact price for your requirements.

Contact The Amwell Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Amwell Care Home to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Aarti Popat (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017
  • Last Refurbishment: 2017
  • Number of floors: 4

Room Information

  • Single Rooms (88)
  • Single Rooms with Ensuite Wet Room (88)

The Amwell Care Home Reviews (85)

9.9

The Amwell Care Home has a Review Score of 9.9 (9.902) out of 10, based on 24 reviews in the last 2 years.
Over all time The Amwell Care Home has 85 reviews.

Overall Experience
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Date Published
  • 85
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Reviewer Connection to The Amwell Care Home
  • 31
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Total of 85, showing 61-80
Review from Ruth M (Niece of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
If you are thinking of entrusting the care of a loved one to the Amwell, then I strongly recommend you read the latest CQC report. There is a link to it on their website, see below if you are on the home page. Our very precious and special aunt is no longer with us to speak for herself. Nothing more
to add.
Reply from Tracy Walker, Interim Home Manager at The Amwell Care HomeHi Ruth, I am so sorry you did not have a positive experience, however things at The Amwell are changing, however I do appreciate that this is too late for your personal experience. We are working our way through the recent report and will make the Amwell the home of choice for the future. Many thanks for your comments. Stay Safe.
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Review from Jane M (Daughter of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be more grateful for the outstanding care and kindness shown to mum during her time at The Amwell - she was such a glamourpuss and the 5-star hotel environment enabled her to be that person as long as she was able. And we were never more so than in her last days on this earth. Separated
by Covid and an ocean, the Amwell's incredible staff became in our stead, mum's sons and daughters, affording her dignity and keeping her company and dispensing what I can truly only describe as love. The Amwell saw mum through very many ups and downs, maintaining excellent communication with us and enabling anything that fell within their power to ease an unbelievably difficult situation for us all. In mum's final hours, the deep affection that shone through mum's carers gave us such comfort and helped make what could have been a harrowing and deeply challenging experience into a loving and moving farewell. More to be thankful for than I can ever express. Forever grateful to you all.
Reply from Tracy Walker, Interim Home Manager at The Amwell Care HomeJane, thank you for your kind words. The staff at The Amwell do their very best to meet the needs of all our residents. I am delighted to hear your personal experience and your positive comments during your mums stay. So sorry for your loss. Please stay safe and love and best wishes to you and your family.
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Review from Richard C (Nephew of Resident) published on 29 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my aunt from a nursing home to The Amwell Care Home in February 2020 because I was concerned about standards slipping where she was. As her next of kin and her attorney (Health and Welfare), I pay very close attention to her care, and I chose The Amwell after an extensive review of services
near to me.


From the moment she moved in, my aunt was welcomed as a member of the 'family' by her carers, and in the year since, whilst we have been separated by lockdowns, I have been kept up to date with her progress and informed of significant developments in the home. As she approaches her 96th birthday, my aunt looks out on a green landscape with a stream running past and always lots to see. Growing old can be hard, and dementia is so cruel, but I can think of nowhere she would be happier to spend her remaining time.

Reply from Tracy Walker, Interim Home Manager at The Amwell Care HomeHi Richard, many thanks for your kind words. We have been up against it with the current pandemic, however, the staff and management at The Amwell remain to work hard to provide the best possible care to ensure that it is a great place to live and a nice place to work. Stay Safe, and thank you again.
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Review from Gillian B (Daughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is always telling us how happy and well looked after she is and cannot speak any higher of the care she has received since moving into the Amwell just over a year ago. My mother always tells us how wonderful and caring all of the staff are and how lucky she feels to be there!
Reply from Kerry Cattell, Regional Manager at The Amwell Care HomeThis is great to hear. Thank you for taking the time to share your mother's experience of life at The Amwell. I know she is a very much loved resident, it is a pleasure to have her living with us.
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Review from Paulette J (Daughter of Resident) published on 22 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for almost a year now and I am extremely happy with her care and quality of life experience each day. She is happy and content, enjoying the privacy of her own room as well as sharing the communal areas with other residents. We love seeing the photos of her joining in with
the various activities and we are able to speak to her easily on the phone or Skype using the Amwell’s tablet. We feel as if we have come to know the staff in person, even though we live 600 miles away, who updates us regularly and honestly on her health and well-being, daily activities, diet, emotions and behaviour. We have found all staff to be really friendly and eager to answer our questions or to share advice. In these difficult times of Covid, we take our hats off to them.
Reply from Kerry Cattell, Regional Manager at The Amwell Care HomeThank you for leaving such a lovely review. We are so happy that you feel reassured of your mother's great quality of care, especially important when you live a distance away. The staff really appreciate you taking the time to compliment them on their friendly and devoted manner. The Amwell tablet has been a great tool in keeping our families connected during this difficult time, I am pleased that you have found this helpful.
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Review from Roland A (Son of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident at Amwell for 18 months before he passed away in November 2020, aged 93 from the effects of Covid-19. He received excellent care from the hard-working staff and was very happy there. I always had confidence in the staff and was impressed with their devotion to the residents
and their genuine affection for them.
Reply from Kerry Cattell, Regional Manager at The Amwell Care HomeThank you for taking the time to leave a review, we are so sorry for your loss. Your father was a very much loved resident at The Amwell and it is lovely to read your heartfelt comments.
Thank you again, Kerry.
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Review from Lisa P (Daughter of Resident) published on 19 January 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My dad was here for around 9 weeks and he was never, ever dressed properly or in his own clothes and he deteriorated so quickly and when he was dying, my daughter and sister went to see him for the last time and were told to leave after a half-hour. The staff were lovely but making some exceptions for
some that hadn't got a caring bone in their body. We had big promises from Amwell that my dad would be OK but now I have big regrets leaving him. I have to live with that now. They even threw him in an ambulance with no coat or shoes and socks on and no paperwork. All on his own after three falls in two days. My poor dad, I will never, ever get that last vision of him when I visited him out of my head. He looked like a skeleton, and they said to me he's only lost a kilo. I was gobsmacked.
Reply from Kerry Cattell, Regional Manager at The Amwell Care HomeWe are so sorry for your loss. An investigation was carried out at the time and lessons were learnt to make sure the same situation is not repeated.
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Review from Jason M (Next of Kin) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to wish all the staff and residents a very big happy Xmas. You all need a big pat on the shoulders for all your hard work, going through covid 19 and for doing a great job looking after our grandad. Since he's been there, I've never seen him so happy. Thank you from the bottom of our
hearts.
Reply from Kerry Cattell, Regional Manager at The Amwell Care HomeThank you for your kind wishes and words. The team at The Amwell really appreciate you taking the time to offer them a pat on the shoulders, for sure! It is lovely to hear that your Grandad is so happy at the home. It has been a very difficult time for all involved, we very much look forward to a making 2021 a happy and safe one for all. Thank you again. Kerry.
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Review from Gemma P (Daughter of Resident) published on 11 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a difficult dementia journey, it was such a relief to find The Amwell for my mum. From day one, they have treated us all as members of the family. They have taken the time and care to get to know my mum as an individual and her needs. Ample staff, exceptional cleanliness and facilities. After
visiting multiple facilities, I can't recommend The Amwell highly enough.
Reply from Kerry Cattell, Regional Manager at The Amwell Care HomeThank you for taking the time to leave such a lovely review. We are glad to hear your experience of The Amwell has been a great one, the staff and Management appreciate your feedback.
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Review from Neil H (Son-in-law of Resident) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law lives at The Amwell and he is very happy. The staff go above and beyond to ensure we have regular updates and Skype/telephone calls during this difficult time. The activities are amazing and there is always something for them to do. A* service, thank you Amwell staff.
Reply from Kerry Cattell, Management Support. at The Amwell Care HomeThank you for taking the time to share your experience of our wonderful team. It is great to hear that your father-in-law is enjoying living at The Amwell.
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Review from Freya T (Granddaughter of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Amwell is an amazing place cannot fault the care, the manager is great and looks after residents like they're her family. The staff are always approachable and kept us informed throughout also the amazing activities my grandad has been taking part in gents club which is a wonderful idea - GO TEAM
AMWELL.
Reply from Kerry Cattell, Management Support. at The Amwell Care HomeThank you for your kind comments, Freya.
It is great to hear that your grandad is enjoying his time here at The Amwell.
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Review from John P (Son of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this home for 1 year. She had a stroke and suffers with diabetes. The staff have been very good at looking after her and making her life as comfortable as they can. I have the utmost respect for all the staff which can be a difficult environment to work in.
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Review from Neil C (Husband of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can find no fault in the care given to my dear wife. The staff at Amwell are friendly, supportive and extremely competent - I have no negative feelings at all. The premises are five star plus, the staff know who we are (as family members) when we visit. We can phone and speak to my wife, and we can
lunch there (first class). Absolutely no problems!
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Review from Lynda M (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident in this care home for approx three months, she has always been treated with professionalism and compassion, her regular carer was particularly close to her and was the one that, unfortunately, found my mother dead in her chair in the bedroom. This must have been a shock for
her. The Amwell Care Home is as all care home should be, clean bright and accommodating.
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Review from Penelope W (Daughter of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fabulous brand new building with great interior design. Good facilities and lovely staff. The care is good too, but sometimes understaffed. Systems need addressing as there are a few problems but overall we are very pleased to have my father living at The Amwell. Mum is made very welcome when she visits
too, which is important to us.
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Review from G B (Wife of Resident) published on 2 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall it has been very good.
However, there are clearly problems with parking and this is going to become more severe, particularly if you are elderly and unable to walk far.
The laundry is also a major problem and needs tackling with urgency. The staff with very few exceptions are pleasant and
caring.
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Review from Mike O (Son of Resident) published on 18 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at a number of care homes when our 90 year old father was unable to continue looking after himself. We visited The Amwell and were immediately impressed by the standard of the home and the friendliness of the staff. We persuaded Dad to try it following a short stay in hospital as respite care
and his acceptance of his new 'home' was made so much easier by the staff. All of them from manager to cleaner made a special effort to speak to him and be concerned about his needs and to make him feel important.
Sadly Dad's condition worsened and he became seriously ill and it became more 'when' than 'if'. Throughout his last days and hours, the staff continued to give tremendous support to both him and as importantly to us, his family. I cannot praise the staff enough and hope when my time comes I can go to ' The Amwell' for my final years.
Reply from Tracy Heyes, Home Manager at The Amwell Care HomeAt The Amwell, we thrive to provide the best quality of person centred care to each one of our residents. We train each and every one of our staff to ' go that extra mile' .
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Review from Jacky O (Daughter of Resident) published on 12 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to the home in July of this year and it has been amazing to watch her settle and develop a routine outside of her sitting in her flat. Mom is so independent, so strong and untrusting and is a different woman today than she was in July. The staff are so good with her and the relationships
she has formed is a comfort to me.


I was mom's sole carer for over 17 years and I can finally relax knowing she is safe, warm, well feed and happy and I can visit her as a daughter. The home is bright, modern, clean and spacious. The staff are caring, approachable and love their jobs. A wonderful care home.

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Review from Sandra O (Daughter of Resident) published on 23 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had to go into the Amwell while I was on holiday. All staff are excellent. My mother does not want to come home she is thinks it is her home.
The home is like a 5-star hotel. You name it, it has it and more. More care homes should be built with the Amwell in mind.
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Review from Grahame B (Husband of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at The Amwell Care Home for two weeks and my daughter and I have noticed a difference in her attitude. She looks more relaxed. This I believe is due to her not being in bed all day and the support and attention she is receiving from the staff. On a personal statement, it is so pleasing
to sit in pleasant surroundings that are fresh and clean looking.
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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for The Amwell Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.902 for The Amwell Care Home is calculated as follows: ( (249 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 275 Ratings = 4.902
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Amwell Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jun 2025

Overall Inadequate

  • Caring Requires improvement
  • Effective Inadequate
  • Responsive Requires improvement
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 08 Mar 2026

We are welcoming new residents to The Amwell and look forward to discussing your individual care needs

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Awards / Recognitions (0)

Meet the Team (8)

Aarti

Aarti Popat

Job Title: Registered Home Manager Joined: 2025

Aarti is the dedicated Home Manager of The Amwell Care Home. Aarti began her career in the care industry at 18, inspired by her experiences supporting her mum through regular hospital care. Over the years, she has built extensive skills across services for physical disabilities, learning disabilities, and young people.


She has managed a commissioning home for older people and led a complex physical disabilities nursing service, where she successfully improved the CQC rating before moving into a regional management role. Aarti is an incredible leader within the service, and continues to support all those around her to grow The Amwell to its full potential.

Rebecca

Rebecca Fuller

Job Title: Deputy Manager Joined: 2026

Rebecca has over 26 years of experience within the social care sector and comes with a wealth of knowledge. She is an accomplished Learning and Development lead in past roles and takes pride in sharing her knowledge with other team members on a daily basis.

Teresa

Teresa Pryor

Job Title: Team Leader Joined: 2022

Teresa has been with The Amwell for many years and continues to be an incredible asset to the team. Teresa takes pride in her role as team leader, is always there to give a supportive hand to those who need it and sets an incredible standard of care within the home.

Darryl

Darryl Mould

Job Title: Maintenance Manager Joined: 2025

Darryl is a pinnacle member of the team, and has over 20 years worth of experience within property maintenance. He is dedicated to ensuring our facilities are of the highest standards for residents around the clock.

Sarah

Sarah Tonks

Job Title: Head Chef Joined: 2017

Sarah has worked in catering for over 20 years, mainly as a Chef and Head Chef, but has also managed pubs and cafes. Sarah spent 15 years as a Head Chef in a local hotel, catering for a variety of meal requirements and delivering many Christmas meals, carveries, and wedding receptions. In the last 9 years, Sarah has worked in care home kitchens, and she finds this a very rewarding area of catering and loves the diversity and the interaction with residents and their families.

Chantelle

Chantelle Watts

Job Title: Head Housekeeper Joined: 2017

Chantelle is the Head Housekeeper and oversees daily management of her team ensuring a smooth operation of the Amwell.

Kathy

Kathy Fuller

Job Title: Receptionist Joined: 2025

Kathy is the first face you will see when walking into The Amwell and she is delighted to support you with anything you need. Kathy is also our first point of call for new admissions and enjoys helping to plan events within the home.

Richard

Richard Pearson

Job Title: Interior Decorater Joined: 2022

Richard is a dedicated member of the Amwell, providing high-quality painting and decorating services in a sensitive and respectful manner, ensuring the well-being of residents at all times.

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