Bispham Gardens Care & Nursing Home

Ryscar Way, Bispham, Blackpool FY2 0FN
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9.3 37 Reviews
  • Bispham Gardens Care & Nursing Home, Blackpool
Located in a quiet residential area in Blackpool, Glenholme Bispham Gardens is for older people with care needs looking to achieve a relaxing lifestyle and retirement. Glenholme Bispham Gardens is a 28-bed care home with a new expansion recently opened consisting of an additional 24 rooms for a total of 52 rooms. Care Staff are skilled in meeting specialist needs, including dementia and end-of-life care.

All rooms are en-suite, and residents have the benefit of generous communal spaces such as numerous lounges and day rooms as well as a hair-dressing salon, library, cinema and landscaped gardens. Residents are encouraged to personalise their rooms. The in-house chef uses fresh ingredients to prepare nutritious and enjoyable meals and snacks throughout the day. Morning coffee and afternoon tea are available in the bistros. In addition, those who would like to do some of their own cooking can use the bistros to do so.

All care packages at Bispham Gardens are tailored to each resident's personal needs, and the home maintains a programme of events and activities. The activities coordinator regularly arranges a wide range of opportunities, to get involved with, on both a personal and a social level. These include music evenings, pantomimes, the famous Christmas Fair as well as a range of trips to local shops and attractions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £800 – £1600
  • Self-Funded Residential Dementia Care: £800 – £1600
  • Self-Funded Nursing Care: £800 – £1600
  • Self-Funded Nursing Dementia Care: £800 – £1600
  • RESPITE Self-Funded Residential Care: £800 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £800 – £1600
  • RESPITE Self-Funded Nursing Care: £800 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £800 – £1600

These prices are only a guideline, please contact Bispham Gardens Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Angela Baxendale (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • NHS and Privately Funded Residents
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time.

Parking

  • Free parking is available in the on-site car park.

Bispham Gardens Care & Nursing Home Reviews (37)

9.3

Bispham Gardens Care & Nursing Home has a Review Score of 9.3 (9.313) out of 10, based on 13 reviews in the last 2 years.
Over all time Bispham Gardens Care & Nursing Home has 37 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bispham Gardens Care & Nursing Home
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Total of 37, showing 1-20
Review from Jane F (Partner of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We as a family were very happy and grateful for the care given to our loved one during the 3 weeks he was there. His end of life care (approx 10 days) was excellent. He was comfortable, clean and above all pain free. We were fully informed of his worsening condition and the staff were empathic and caring
to our loved one and to us.
The laundry service was excellent - thankyou.
Reply from Louise Bassett, Regional Operations Manager at Bispham Gardens Care & Nursing Home

May I extend my deepest sympathy at the loss of your loved one, and thank you for taking the time to write such a lovely review. I will personally share your comments with the team as I know it will mean a lot to them.

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Review from David C (Son of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is spotlessly clean and remained so throughout Mums stay. There is a friendly atmosphere in modern surroundings with a lovely garden and conservatories to spend time in. I thought my Mums care was very good and although nothing is ever perfect thanks go to the carers and nursing team who are
always on hand , very helpful and compassionate. They always responded to any request. One gripe is my Mums room would get untidy at times and considering she was bed bound for a lot of the time it was frustrating. The food is fine if not spectacular. Special mention to the man on the front desk , he is a real asset and very helpful and friendly. There were plenty of activities which is good but for the bed bound people not too much to entertain and stimulate in their rooms.
Mums care at the end was dignified. One disappointment was as far as I'm aware no one from the care home came to my Mums funeral. I thought it showed a lack of respect.
Overall though I would recommend .
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your thoughtful review and kind words about our team, the environment, and the care your mum received. We're pleased to hear you would recommend our home.We appreciate your feedback regarding your mum's room and in-room engagement for those who are bed bound - this is something we are continuously working to improve. Regarding the funeral, please accept our sincere condolences for your loss. While we would always like to attend to pay our respects, our priority must be ensuring the home remains safely staffed and residents continue to receive the care they need. Where possible, we do aim to show our respects in other ways.Thank you again for taking the time to share your experience.

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Review from R R (Husband of Resident) published on 12 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since her arrival my wifes care has been consistantly good. From personal care to repairing the bed, nothing is too much trouble.
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your feedback. We're glad to hear that you are pleased with the consistent care provided to your wife at Bispham Gardens. We always aim to meet and exceed expectations, and we welcome any specific suggestions you have that could help us improve further. Please feel free to reach out to our management team with your insights.

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Review from Martin D (Son of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say it's beautiful I am so happy my mother is in this nursing home beautiful and clean staff are amazing
Like to say a special thank you to two members of staff, in particular, who gave me the time to answer all my questions
We met a member of staff who talked us all through the Financial
side too
So welcoming every time we go there
Thank you to all staff who take the very best care of my mother
And a thank you to the reception staff who all introduced them selfs to us and who all knew my mother
The kindest of regards
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for the very kind review. We're happy to hear you're pleased with your mother's care and appreciate the comments about our staff.

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Review from Julie S (Daughter of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be any happier. Everybody is so helpful and caring, not only for my dad but for my mum and as a family. My father arrived in August 2024 after 11 weeks in hospital recovering from a stroke. Thank you for everything you do.
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your review. We're pleased to hear that your family feels supported and cared for at Bispham Gardens. Your appreciation for our team's efforts means a lot to us!

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Review from C C (Brother of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the minute I brought my sister in for an assessment, my sister has felt at ease. Management have been great in assisting with arranging funds with social services and making my sister feel comfortable from the get-go. The whole team from the admin, nurses, caterers and the carers are amazing and
the family can't thank you all enough.
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind review. We're so pleased to hear that your sister feels comfortable here. Your appreciation for our staff across all departments means a lot to us.

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Review from Margaret R (Wife of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Bispham Gardens now for a little over six weeks, in which time he has been well cared for, especially with regards to the nursing care he has received. The food is of excellent quality and hot food is always served hot, as it should be. Generally, I would recommend Bispham Gardens
to anyone seeking good care for a loved one.
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your recommendation! We're pleased to hear that you're happy with the care your husband is receiving. Your feedback is greatly appreciated.

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Review from C K (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Truth be told - I could not wait to get my loved one out of this Home. Poorly run with the absolute minimum of care given. No person centred care. No dignity or respect shown. Very Poor hygiene standards. Not enough staff. Rude staff (not all) and the rudest most unapproachable Manager I have ever met.
Very poor management and no communication. Information passed to relevant authorities.
Reply from Zoe Hunter, Head of Care and Quality Delivery at Bispham Gardens Care & Nursing Home

We are truly sorry to hear that you feel we did not meet your expectations during your relative's stay with us. We take your feedback seriously, and our Quality and Governance Team will thoroughly investigate the points you have raised. Please be assured that we strive to maintain high standards of care, dignity, and respect for all our residents. We are committed to ensuring our hygiene practices meet the necessary standards and that our staff conduct is professional and courteous. We value open communication and regret if this was not your experience. We would appreciate the opportunity to discuss this further with you to address and resolve any outstanding concerns. Thank you for providing this feedback, as it is crucial for our ongoing efforts to improve our services.

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Review from Lynne B (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has resided at Bispham Gardens Care & Nursing Home for three years now and we are so relieved that we found such an excellent home.
All the staff are always friendly, helpful and eager to assist both residents and visitors. Care is delivered to a very high standard and residents are always
treated with respect and dignity.
The home is extremely clean, well-maintained with superb facilities and plenty of communal rooms should visitors want privacy with their loved ones and food freshly prepared with lots of choice. A variety of daily activities are offered along with gardening club for those who wish to participate with regular entertainment and outings. A minibus is being provided which means more trips out will be available in the future.
It is so reassuring to know that she receives the best of care and myself and all the family would have no hesitation in recommending the home.
A big thank you to the manager and all her team for the amazing job you do.
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you so much for sharing your experience. We're absolutely thrilled to hear that Bispham Gardens has met your mum's needs.

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Review from S S (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I go in daily to see my dad and he has excellent care and is well-fed, they are so welcoming, always cleaning, all staff say hello and engage with us regularly.
The food always looks nice and homemade.
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind review. We're delighted that our efforts resonate so positively with you and your family!

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Review from A M (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My dad entered Bispham Gardens smiling and happy to be there. He told the hospital Bispham Gardens was like family to him. My mother was a resident here for two years and he had a good experience. Management has since changed. On his second day, he was lifeless in bed, hardly able to speak. He managed
to say "They don't like me in here" and "They don't want to care for me". An overnight complete change. He had numerous falls, particularly in the first four days and was saying "It's not the place it used to be". He deteriorated in speech, alertness and behaviour. All visitors experienced a lack of response to the alert buzzer, once for four hours. Dad was taken to the hospital the day before he was due to leave. Some of the staff (who I am not allowed to name here) shone out. I was very grateful. I have the impression the current manager is out of touch with the activity of all staff and that she was unable to relate sufficiently to Dad's frailty or needs. I wasn't told if nighttime safeguarding issues were dealt with.
Reply from Oliver Parker, Regional Support Manager at Bispham Gardens Care & Nursing Home

We are very sorry to hear about the experience you have described above. Rest assured this will be investigated internally as this is not our expectation or the Glenholme standard of care that we normally see at Bispham Gardens. Therefore a member of the Senior Management team will reach out to you to discuss this matter. We also want to be able to discuss the staff members you recognised that went above and beyond, as we feel these people should be celebrated.

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Review from Andrew L (Son of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum arrived from the hospital for her end-of-life care, she was sadly only there for less than a week before she passed away. The whole team looked after her and us from the moment she arrived until she sadly passed away. We would not hesitate to recommend this care home and the very welcoming,
professional and caring team, we could not have wished for a better place for our mum to spend her final days, a huge thank you to all.
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Review from P S (Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nursing home place Jan 2021-Jul 2023 (2 years 7 months) overall despite my younger-than-average age was treated very well, of course, there were elements out of the home control like my anxiety making socialising with older residents uncomfortable however where possible the home encouraged, supported
the connections that did manifest. I was a mess emotionally to start however all the staff made it clear they were always available for support and showed kindness/compassion, my coeliac dietary requirements were catered for, and supported my need to be as independent as possible, changing my bed so I didn’t feel “hospitalised” and gave me a larger room so that I could start a new craft hobby to distract myself despite mainly not feeling comfortable to leave my room, they definitely made adjustments to give person-centred care, of course within the 2+ years things went wrong however they were quick to address any issues as they arose, I highly recommend this nursing home.
Reply from Angela Baxendale, Service Manager at Bispham Gardens Care & Nursing Home

Thank you for your thoughtful and detailed feedback. We're truly pleased to hear of your positive experiences with us and appreciate your recommendation immensely. Your well-being has always been our utmost priority.

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Review from S K (Son of Resident) published on 23 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was admitted to hospital on Monday night/Tuesday morning, and having failed to contact him via his mobile since Sunday I phoned the care home Thursday night (not unusual for a couple of days to pass between speaking to him due to mobile and sleeping) to be told he was in the hospital. As his
next of kin, I hadn’t been informed and wouldn’t have been aware had I not phoned them in the hope of speaking to him via their phone.
Such a poor level of compassion was shown when requesting to escalate this.
Reply from Louise Bassett, Regional Operations Manager at Bispham Gardens Care & Nursing Home

It is clear from your comments that our exacting standards haven't been met on this occasion. Having spoken with the home manager I have established that the nurse in charge should have been responsible for informing you about the hospital admission of your father. Due to an emergency within the home, this didn't happen, a follow-up call should have taken place by the next senior staff member on duty. We have put in place new policies to ensure this doesn't happen again. Please accept my heartfelt apology for the upset this has caused. If you would like to discuss this further with me then please contact the home directly.

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Review from Frank R (Son of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has now been a resident here for ten months. Throughout this period Mum has received excellent care and attention. Glenholme Bispham Gardens is well-equipped to deal with all necessities in a modern and bright environment. Most of all, Mum and my family have been so impressed by the kindness
and professionalism of the staff. From entering the building and the reception to the medical team and, of course, the caring team, everyone has been friendly, welcoming and professional.
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind words. It's lovely to receive a positive review.

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Review from David H (Son of Resident) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived in Bispham Gardens for nineteen months, moving in a few months before her ninety-first birthday. At all times, I found the staff engaging and attentive to my mum's needs and welfare. Mum had a very nice en-suite room and the staff were keen to help her pursue her hobbies, taking her swimming
and to the theatre. I can recommend Bispham Gardens wholeheartedly.
Reply from Angela Baxendale, Registered Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind words. It is great to have positive feedback.

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Review from K D (Daughter of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall this care home is a pleasant place to visit. I think my mum has settled into the home well.
My only complaint is on occasion there are two staff that don’t know the residents on my mum's floor. If possible there should always be one carer who knows the residents.
Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home

Thank you for your comments. We agree completely that there should always be staff who know your mum on duty. We endeavour to keep the same staff supporting people as this ensures continuity of care and provides reassurance to residents. However, there are occasions when maybe due to sickness or absence that staff have to be moved to different areas of the home in order to meet the needs of everyone. Please discuss this with the home manager if you have any further concerns.

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Review from Peter M (Power of Attorney of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the level of care received by our family friend. She is treated with respect, the staff are very good and friendly. I have never been there when I haven't seen anyone cleaning, the whole place is spotless. We looked at many care homes before we found this one and we are pleased we did.
Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home

Thank you for taking the trouble to comment on Bispham Gardens.

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Review from Christine M (Partner of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, my experience has been good, any issues I have I tell the care home and it is dealt with immediately. It has a friendly atmosphere, all staff are helpful and caring. There are always good food choices and my partner is happy and looked after.
Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind words. It is great to have such positive feedback.

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Review from Linda F (Daughter of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We find the staff and management to be extremely kind and welcoming.
My mum has settled in really well and is very well cared for.
The bedroom is light airy and spacious.
All the communal areas are accessible with lots of places to sit and watch the television or just to be quiet and reflective.
A
good activity programme is in place.
Reply from Penny Howard, Operations Manager at Bispham Gardens Care & Nursing Home

Thank you for your kind words. We are so pleased your mum has settled in and likes living at Bispham Gardens.

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Current Review Score: 9.3 (9.313)

Overview of Review Score

The Review Score of 9.3 (9.313) out of 10 for Bispham Gardens Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.313 for Bispham Gardens Care & Nursing Home is calculated as follows: ( (95 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) + (8 Poors x 2) + (8 Very Poors x 1) ) ÷ 150 Ratings = 4.313
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bispham Gardens Care & Nursing Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Angela

Angela Baxendale

Job Title: Registered Manager Joined: 2022

Angela has over 35 years of care experience across different settings. Qualified to Level 5 in Health and Social Care, Angela’s main interests and experiences are in managing care homes housing elderly, young, and frail residents.


“I am 100% committed to providing a high-quality service and keen to work closely and in partnership with the staff, residents, relatives, and significant others to benefit the residents in the home.”


Angela and her staff team have undergone extensive checks prior to employment to ensure that they have the skills and qualities we require when working with vulnerable people. They are trained in health & safety, basic first aid, abuse awareness (safeguarding), administering medicine, infection control and the care certificate as well as other bespoke training as required.

Frequently Asked Questions about Bispham Gardens Care & Nursing Home

What types of Care is Bispham Gardens Care & Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bispham Gardens Care & Nursing Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Bispham Gardens Care & Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bispham Gardens Care & Nursing Home to the centre of Blackpool?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

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