St Brendans Care Home

44 Sandhurst Road, Crowthorne RG45 7HU

St Brendans is an impressive, purpose-built home developed to a high specification across four levels. The home is within easy reach of local amenities and is situated at the end of Crowthorne’s charming High Street.

The home is within easy reach of the town centre and neighbours Crowthorne’s picturesque Chaucer Woodland.

St Brendans offers fully inclusive, 24-hour person-centred residential and dementia care, as well as a week-long 'lifestyle programme'.

Group: B&M Care Ltd

Person in charge: Debbie Rapson (Manager)

Local Authority / Social Services: Bracknell Forest Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 62 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 62

Rooms with ensuite WC: 62

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on St Brendans Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for St Brendans Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for St Brendans Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.328 for St Brendans Care Home is calculated as follows: ( (59 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 131 Ratings = 4.328

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.726 Points relating to the number of positive Reviews for St Brendans Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12.4 Target = 0.726

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 St Brendans Care Home has a Review Score of 9.1 (9.054) from 11 Reviews


Average Ratings

  • Excellent
    4
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Brendans Care Home?

  • Extremely LIKELY
    6
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to St Brendans Care Home

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Wife of Resident/Service User
    1

My mother's week here was not all satisfactory to her needs ie, no rise and fall chair which meant each time she needed the toilet, she had to ring the bell. Also, no leg rest, her legs have to be raised. The bed also was not adequate. She didn't like the food either. This lady is very easy going and hardly complains but we feel that if you are going to offer respite, we feel the client's needs are catered for i.e, for instance, chairs, the correct chair would have given you more time to help others, she could have gone to the loo herself.

How likely would you be to recommend St Brendans Care Home? Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

My husband was in your home for a short respite break and from my first contact with you, I was very impressed by the staff and their dedication to their work and the residents. The surroundings are relaxing and very welcoming, food was very good and we were both very happy with his stay. We would certainly use again if available. I hope staff levels are maintained once the home is full.

How likely would you be to recommend St Brendans Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The staff are all very caring and supportive of both residents and their family. All the staff know the names of the residents and try to develop a relationship with them, sharing pleasant exchanges and cheery comments. The staff have kept me informed of any health problems with my father and have tried to improve things for his comfort.

How likely would you be to recommend St Brendans Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

St Brendans Care Home, Crowthorne, is a very caring and professional care home. Staff are excellent, always with the best interests of the residents at heart, safety and consideration to everyone's needs come first, to provide a pleasant and welcoming place of rest to those who need that extra care. We as a family are so thankful that our mum is being looked after by such a dedicated team.

How likely would you be to recommend St Brendans Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

All staff extremely helpful and caring. We can relax knowing dad is being looked after with above and beyond our expectations. Particularly like to thank Team Leader, for her time and patience given to help complete forms etc and her diligence.
The home and surroundings are wonderful, comforting and welcoming, giving residents (and visitors) a feeling of home from home.

How likely would you be to recommend St Brendans Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Since beginning residing here I have felt much more comfortable and safer (I was at home with carers four times a day). The home is well designed and the room is very comfortable. The staff are very caring and pleasant and helpful. One may be as active as one wishes with a good choice of activities. Although obviously, there could be more staff, the staff are very conscientious and capable. The grounds are very attractive and should be lovely in summer. The food is a good English general menu.

How likely would you be to recommend St Brendans Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

This is only the second care home I have been in and this is a great improvement on the first, although obviously more expensive. I like the cleanliness in all areas of the home and the reliable lifts. I do not like lifts but these are good. It is also nice to have a hairdresser and chiropodist when needed. There is one thing I miss and that is a fridge in the bedroom. Perhaps this could be arranged sometime in the future.

How likely would you be to recommend St Brendans Care Home? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

I have found staff and management kind and comforting and always willing to be helpful. As I am extremely deaf, I rely on them to make/receive telephone calls and make contact with outside services which they do when I need them.

How likely would you be to recommend St Brendans Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Home is warm and comfortable. Carers are attentive and professional. Mum has settled in well and is happy.

The system that allows the family to see exactly what the resident had done/eaten etc on a day can sometimes not be accessed by staff, maybe a training issue.

Activities are good but sometimes Mum seems to get overlooked, maybe just problem with staffing.

Mum not always happy with the food and I think for the money she is paying this could definitely be improved. Main meals should always include salad or vegetables as part of a balanced diet.

How likely would you be to recommend St Brendans Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Warm, but sometimes too warm, clean and bright environment. Staff caring but sometimes under pressure. Management have responded well to mum's issues and have adapted her room accordingly. Will be interesting to see how the staff cope as the number of residents increase and think car parking space will become an issue!

How likely would you be to recommend St Brendans Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Admin staff are strong.
Care staff - appear good but short of resources; worry when home achieves full capacity if staff would cope.
Chef problems - evident that the home is struggling to attract and retain good quality kitchen staff.
Value for money - the food is pretty average; at GBP140 per day you'd expect better.

How likely would you be to recommend St Brendans Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.5 out of 5

Submit a Review for St Brendans Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

19 Bed Vacancies

posted 15 May 2018

single en-suite or companion rooms

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: B&M Care Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: B&M Care Ltd

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Brendans Care Home