Green Lane Care Centre

Green Lane, New Wortley, Leeds LS12 1JZ
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9.3 59 Reviews
  • Green Lane Care Centre, Leeds
Green Lane care centre in Leeds provides a welcoming, friendly home for its residents.

Residents receive the care and support they need such as respite care.

They also have the chance to take part in the life of the home, with lots of different activities organised to suit residents interests.

Healthy meals are prepared on site to suit residents' dietary requirements.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sadie Suthern (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Yes

Green Lane Care Centre Reviews (59)

9.3

Green Lane Care Centre has a Review Score of 9.3 (9.280) out of 10, based on 26 reviews in the last 2 years.
Over all time Green Lane Care Centre has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Green Lane Care Centre
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Total of 59, showing 21-40
Review from Kaye L (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was in the ‘care’ of Green Lane for 2 nights before I removed her from the facility. The conditions are appalling and no-one appears to care.
Green Lane Manager, after an ‘investigation,’ sent a letter saying disciplinary action had been taken with some of the staff who abused mum. When I
responded to the letter asking for actual specifics and safeguards which had been put into place, I did not receive any response.
What goes on behind those walls is not acceptable. Bond Care (the corporate owner) should be ashamed of themselves.
By the way, after I removed mum from this facility, two neighbors came forward to say they knew of other people who had suffered rough treatment at the hands of the Green Lane staff.
Everyone from Green Lane involved with sweeping this stuff under the rug needs to take a long look at their despicable selves.
If you have a loved one or friend in this facility, get them out ASAP. Visit often and if something doesn’t look right, ask for the video!
Reply from Elliott Erlanger, Head Office Support at Green Lane Care Centre

We appreciate your feedback regarding your experience at our facility. We have taken your concerns seriously and have implemented corrective measures to address the valid issues you have raised. While we understand that everyone's experience may vary, it is important to note that excessive negative reviews can unfairly damage the reputation of our business. We strive to provide excellent care to all of our residents, and we take pride in the positive feedback we receive from the majority of our clients. We took over this service in December and the home has vastly improved since then and specifically your experience in January. We encourage open communication and constructive feedback, but we kindly request that you consider the impact of leaving several negative reviews. It is our goal to continually improve our services, and we are committed to addressing any legitimate concerns that are brought to our attention. Thank you for your understanding.

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Review from K B (Daughter of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (93) was taken to Green Lane for rehabilitation after a fall at home and a hospital stay. After realising Mum would be unable to return home, and seeing first-hand the standard of care Green Lane offered we wanted Mum to stay at Green Lane, and Mum agreed without hesitation. Mum has dementia and
her face lights up when she sees staff, they work hard to get to know each resident as an individual, have always been caring and compassionate with Mum, and patiently explain things over when she is confused. The care she receives is really person-centred and dignified, she is offered choices in all aspects of her care. Residents are encouraged and supported by staff to attend activities, and these seem really popular and well-attended. I cannot praise the staff at Green Lane enough, to them this is not 'just a job' it is obvious they are passionate about the care residents receive, and we are so grateful for the excellent care Mum is receiving.
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Review from Majorie P (Sister of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was admitted yesterday from the hospital for recovery/rehab. This is the second care home she has been in for this perhaps. I cannot begin to tell you how impressed I am with Green Lane. From the moment we arrived each of us was treated with care/dignity and respect. In the subsequent 24 hours,
every member of staff regardless of role took time to get to know her, assess all her needs, and communicate with me. Neither of us has ever had this outstanding experience.
Reply from Joanna Fisk, Operational Manager at Green Lane Care Centre

Thank you so much for your kind words. It`s rewarding to know that you were satisfied with our service. Kind Regards.

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Review from P W (Resident) assisted by family/friend published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being transferred to the home. I have received the very best professional care from every staff member. My views are taken into account and my needs are catered for.
With many thanks.
Reply from Joanna Fisk, Operational Manager at Green Lane Care Centre

Your positive feedback means a lot to us, and we will continue to strive for excellence in everything we do.
With Regards.

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Review from Diane S (Respite Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've found everything great and well looked after by the staff, and physio has been excellent at getting back to what I was. I couldn't even walk when I arrived, and now I'm going home and able to walk. Everybody is so friendly and has a chat with you and even the cleaners will do the small tasks I
ask, so I'd recommend this to anybody.
Reply from Joanna Fisk, Operation Manager at Green Lane Care Centre

Dear Diane, thank you for your email and for taking the time to send us your valuable feedback. We're extremely happy.
Kind Regards.

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Review from Glenn L (Son of Resident) published on 30 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was brought into Green Lane recovery hub after a spell in hospital. He has been looked after very well by friendly, cheerful staff who have seen to his every need. His room is kept clean, and his food has been good.
The manager is friendly and has kept us informed on my dad's progress. It's
a shame that he is leaving as he manages a good, well-run home.
We wish him all the best.
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Review from S M (Wife of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Green Lane for a short-stay care plan before going to a permanent care home. All the staff have been lovely, very caring and I've seen an improvement in my husband which I feel is down to all the staff. I have no doubt that this is a lovely, happy care home, all the staff
are brilliant and nothing is too much trouble. I would have been happy for my husband to stay here. Thank you all for the past eight weeks.
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Review from Alison R (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was admitted to Green Lane after spending six weeks in hospital, this was our first ever care home encounter. On our first visit, the staff were very helpful in taking us to where Dad was situated, they answered all our questions which was helpful. Every member of staff from housekeeping to management
has been fantastic and I only wish he could have stayed here, as it was only a rehabilitation stay. I wouldn't hesitate to recommend this care home, full marks for everything.
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Review from Susan B (Wife of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was in respite for three weeks in July. Staff, food and cleanliness were very good but communication was lacking towards the residents and their family members. My husband and I were left feeling extremely frustrated at the lack of information regarding his medical treatment and care.
Reply from Hannah Burke, Marketing Executive at Green Lane Care Centre

Thank you, Susan, for your comments about Green Lane Intermediate Care Centre. We appreciate you taking the time to give feedback and letting us know how we are doing. All of the team are committed to providing the best possible care experience for all of our residents and it is rewarding to have positive feedback. We have acknowledged the concerns you have and the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Julie M (Daughter of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Green Lane is a lovely, warm, caring centre. The staff are lovely, attentive, knowledgable and always there if you need advice or help. The food is ok, there is always a choice. My Mum has had fantastic care while she's been here.
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Review from Maureen p (Respite Resident) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to everyone, all staff is fantastic, thank you for the kindness. I have enjoyed the company daily and will miss you all, but remember the happy time. I am feeling better with the treatment and support and the team and management are supporting me, giving me the confidence to improve my mobility.
Thank
you so much. Love and best wishes to the team.
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Review from L O (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into Green Lane following an illness, also recovering from a broken wrist. Her stay was satisfactory and was looked after very well. The only problem with her was no motivation or simulation as no activities.
Reply from Hannah Burke, Marketing Executive at Green Lane Care Centre

Thank you for taking the time to give feedback and letting us know how we are doing. We are pleased to hear that your experience has been positive and appreciate all of your kind comments. We have acknowledged the concerns you have and the improvements you have suggested to better the home. Thanks again.

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Review from Elaine O (Wife of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went to Green Lane from hospital, due to a fall where he damaged the top and lower parts of his spine.
When he arrived he could not walk, hardly stand, but two weeks into his stay he's now walking with help. It is amazing how he has progressed. The physio team work with him every day, even
at weekends. The team's results are amazing as my husband is registered blind, so you can well imagine that's another hurdle for the physios and my husband.
The staff are friendly, always smiling and stop to have conversations with the residents and their relatives. They always come promptly too when the buzzer is rung for attention.
I personally am there for around 8 hours every day as I help with the day-to-day routine of my husband's care as being blind he needs lots of assistance and guidance, especially in a place that is strange to him. Thank you Green Lane management and staff for all your kindness and understanding to both of us.
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Review from Susan G (Daughter-in-law of Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
On our first visit to my mother in law at Green Lane Intermediate Care Centre, we knew it was a good place because we could hear the good natured banter of staff in the corridor.
Great level of care from front line workers all round which more than made up for a little shabbiness here and there in
the building.
Our only quibble would be with occasional lapses in communication from management.
Also I would recommend that staff name badges should be redesigned so that they predominantly show the staff member's first name for the benefit of residents and their relatives.
Reply from Hannah Burke, Marketing Executive at Green Lane Care Centre

Thank you for your comments about Green Lane Intermediate Care Centre. We appreciate you taking the time to give feedback and letting us know how we are doing. We are glad your experience has been a positive one. We have acknowledged the concerns you have and the improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review from Catherine S (Niece of Resident) published on 30 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie was in the Green Lane Intermediate Care Centre for seven weeks, following an injury to her hand. All the staff at the care home were excellent and she enjoyed all the meals and made friends with some of the other residents. Although her stay was longer than expected, due to waiting for a personal
care package to be arranged for her return home, she enjoyed her stay.
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Review from J F (Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very rewarding experience. Treated with sympathy and courtesy. All staff were pleasant and caring. I'm extremely grateful to them for all the help they gave me. Now back to normal! Thank you.
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Review from Mary C (Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent six weeks at Green Lane Intermediate Care Centre and I have nothing but praise for all the staff. I fell at home and fractured both wrists so I had plaster casts on both arms. When I arrived, I couldn't do anything for myself so had to depend on the care staff. I had to spend Christmas and New
Year and they all did their best for all of us.
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Review from Alice K (Respite Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very good. Staff/carers are excellent, always cheerful and helpful. Teamwork with carers is excellent. I was on home care for eighteen years before retirement so I do know about caring. I was non-weight-bearing for six weeks. All staff always waved or spoke always when passing which I appreciated
very much.
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Review from Denise P (Wife of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From first going into reception, was met with a friendly greeting at the door. The staff all looked after my husband really well and could often hear them talking to residents with great care, which was nice to hear. Doctors, nurses, physios, carers and cleaning staff were very good, couldn't fault
at all. Can't thank you all enough. The food was very good too and very tasty. Nothing was too much trouble. Thank you.
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Review from Sarah H (Daughter-in-law of Resident) published on 16 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
While most of the staff are friendly, this place has many issues.
Communication is absolutely appalling. Unless you seek out staff, no one volunteers any information or progress. Issues have been highlighted to staff about my mother-in-law as while she has been assessed as 'independent' she has not
had a proper wash or brushed her teeth in the 5 weeks she has been there. She has been showered once. If my husband and I were not going to do this, this would have been the only shower for 5 weeks. I have also highlighted to staff and the deputy manager safety issues around medication. My husband was also given the access code to Green Lane, I presume so that staff does not have to answer the door. This is unacceptable when Green Lane is supposed to be a place of safety for the care users. I contacted Green Lane on the 2nd November 2022 to discuss my concerns and was advised a manager would call the next day. I am still waiting.
Reply from Katie Barnett, Marketing Executive at Green Lane Care Centre

Thank you for taking the time to leave us your feedback. We are very sorry to hear of the concerns that you have raised. We would like to reassure you that the door code is changed regularly, and the team are aware of the importance of not sharing this code. We promote independence and patients are provided with appropriate support so that they can reach independence and continue to use key skills to enable them to return home. However, we are sorry that the centre did not live up to expectations on this occasion and are striving to ensure we work on the points you have mentioned. Thank you and take care.

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Current Review Score: 9.3 (9.280)

Overview of Review Score

The Review Score of 9.3 (9.280) out of 10 for Green Lane Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.280 for Green Lane Care Centre is calculated as follows: ( (193 Excellents x 5) + (47 Goods x 4) + (12 Satisfactorys x 3) + (11 Poors x 2) + (26 Very Poors x 1) ) ÷ 289 Ratings = 4.28
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Green Lane Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sean

Sean Cassidy

Job Title: Home Manager at Green Lane Intermediate Care Centre, Leeds Joined: 2022

Sean has worked in Health and Social Care for over 32 years. He began his career as a Registered Nurse and over the years has worked in many clinical roles within the Leeds Teaching Hospitals Trust, as well as being a Regulation Inspector for CQC for 7 years. Sean’s biggest achievement is being happily married with 3 grown-up children. To relax and take a break from working, he enjoys reading non-fiction stories and playing golf with his pals. Words of encouragement from Sean for someone looking for the right care home would be: “It’s similar to buying a house. You will feel it’s the right place for you in the first five minutes of your visit!”


“I am very proud to be able to help and support so many people over the years.”

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