Brendoncare Otterbourne Court

I believe that Brendoncare home in Otterbourne to be the best and I always recommends to anyone that looks for a new home. The personal from manager to the careres and all the team are the best.

The themed afternoon tea was a real success. My mum told me herself that she enjoyed watching the regency dancing, we dressed her up in one of her best frocks and a fascinator and she looked lovely for the event. And of course she devoured the scones and cream. They also pulled the stops out for her birthday, making her feel very special. The whole team made time to write her a card which didn't go unnoticed by the family. Thank you.

Over the past two and half years I have come to know the home very well. I have given it five stars, as I know my Mum will see out the twilight of her years in a happy safe and caring environment. Thank you Brendoncare Otterbourne Hill.

I want to write this review because every member of staff who comes into my mother's life, makes such a massive difference and I want to say 'thank you'. From us selecting this care home, through sorting out the finances, through the many ups and downs of life with a parent with dementia, the staff at Otterbourne could not have done more for us and for mum. It brings such piece of mind to know that they really know her, meet her needs and support her. I can't get over, how often staff from other houses within Otterbourne say hello to my mum, naming her as if they all really know her. I'm so glad that we chose here for mum to live her life.

Our mother had fairly rapidly progressing Alzheimer's and Brendoncare were able to support her throughout the whole progression over two years. She peacefully passed away in the most kind, caring and professional environment we could wish for.

We would not hesitate to recommend Otterbourne Hill.

Mum has been a resident at Otterbourne Hill since February 2023. I spent quite some time researching local care/nursing homes and was most impressed by the calm, efficient and caring atmosphere that greets you when you arrive at OH. This culture is evident throughout and all the staff are friendly, supportive and unfailingly kind to residents and their families and friends.

The rooms are lovely, airy and clean. It's ground floor and the garden doors are always unlocked so she is free to go outside when she chooses. She is in a safe space with staff who are responsive to her needs, and she can be herself, although even then she can feel a bit constricted. She has developed some wonderful friendships and my mother feels welcomed wherever she goes. The daytrips are best for her fitness and mental health. They are always looking for new ideas for her. At over one year, she's very comfortable and happy. It's lovely to see all her photos. She can be herself so I am looking forward to the day when mum says she is 'home'. Dementia care is evolving and Brendoncare continues to look to new ways of working.

The most overpowering feeling about Otterbourne Court when you go in is that of the love given by all of the staff. The smiling receptionists and welcoming people; the general cleanliness and tidiness shown by the cleaners; the smiling faces when you arrive in my Mum's section; the way that Mum has been cared for in all her personal needs; the presentation of food carefully prepared and often replaced with something else if not liked; the pleasant aspect of the garden from Mum's window; the time spent with her by staff holding her hand and listening to her stories of childhood when they have the opportunity; the patience of all the carers who help when Mum she doesn't hear or understand a word that they are saying; the kindliness and sensitivity of the nurses when treating a very old person with dementia. I feel confident that they are all there for her when she most needs them.

I feel so blessed that my mother is in this home, being cared for by staff that know her well. This familiarity enables them to pick up on changes within my mum's health quickly. The carers take great pride in their work, ensuring my mum looks her best each day. The staff from all disciplines ( carers, nurses, catering, maintenance, household, laundry, activities, reception, administration, management) are without fail, friendly and helpful to both mum and I. This is a truly lovely home!

Very friendly and caring staff who go above and beyond on a daily basis whether it be nursing / care staff , entertainments, food, maintenance or administrative staff. They are always friendly, helpful and capable.

My Dad was a resident at Otterbourne Court for three years. Whilst there he received excellent care from all the staff. I was always kept well informed of any health issues by the nursing staff and I got great peace of mind knowing that the doctor would see him if necessary. This is really important when you don't live locally. Dad engaged with a wide range of activities and trips whilst there and this meant that he lived a good quality of life until nearly the end. When Dad came to the end of his life I was really touched by the way it wasn't just him that was cared for, but we were all cared for as we watched and waited - this was unexpected and much appreciated. I will miss coming into the home for visits - a lot of the staff have remained the same in the three years Dad was a resident.

This was a five-star hotel in a sea of human warehousing.

I had to find a home for my elderly mother in covid and something about Otterbourne Hill stood out. I could not even visit, but had a mobile phone tour and felt it was the right place. (It might help to say I had been a qualified ambulanceman for 12 years so had been in thousands of care homes). My mum passed recently so she spent almost 3 years living at OH. It is very well appointed, quite new, clean and modern. Mum was looked after well overall. It's always warm and is run well. Generally, the food looked good most of the time and afternoon teas generally arrived with homemade cake etc, which is nice. The qualified staff on each household are the shining lights. They are an amazing group of staff supported of course by carers who can be more transient. Most staff speak good English which is important when older or hard of hearing/comprehension. The set-up is to a very high standard. There are lots of breakout areas/balconies which offer privacy and a place to sit out. We are very grateful.

When we first viewed Otterbourne Hill as a potential new home for my mum, the minute I walked in the door I had a really good feeling about it. Otterbourne Court is bright, clean, has a calm and warm feel to it. I can only describe it as a hotel for older people and perfect for my Mum who had lived in her own home for over 53 years. Some of the food is good and some is mediocre. The rooms could have been designed to be slightly bigger for wheelchair users. It’s great having separate nursing and dementia households. The staff are very caring and Mum is very happy.

Overall, my dad is cared for well, he has been a resident since February 2022. Having permanent staff enables Dad to build up relationships with them and to develop that trust and continuity that is so important. There have been issues but I find the senior staff are keen to address these and put things right. The majority of the staff are friendly, approachable and helpful. The facilities, cafe and lounge areas are excellent.

From the day my old friend moved in, she was made welcome. She joined in with the staff singing in the lounge that day and started to make friends. I was made to feel welcome from all the staff whatever level they were on, and whenever I visited. As the time went on, the staff felt like my friend's other family. I know they loved her banter, and she loved them. My friend always looked cared for, and she didn't complain about anything. She enjoyed the food and thought it was great that they did her washing for her! The gardens were well-tended, and we used that area when we could. The staff always let me know if there was a change in her condition, or if she had been seen by the doctor. I felt quite happy to ask questions and knew they would respond appropriately. Up until the last breath, my friend was treated with dignity and compassion. Many thanks to all the staff.

Complete disregard of my LPOA, I might just as well be a complete stranger. I have joint and several LPOA with my stepfather and they insist on only communicating with him, I'm not even allowed a copy of her care plan, although I've requested it in writing, a shocking way to treat my mother.

I feel very much helped by staff here - often of their own responding to simple needs as I think of and always help to the knowledge and what I've asked about, e.g. the shop here with its unexpected knowledge of what's available, e.g. verification of time available at that moment. I could continue.

I have been visiting my partner every day at Brendoncare for six months. I am always welcomed with a smiling greeting from everyone I come across. This is from reception, carers, housekeepers, nurses, cooks, admin staff and any other people who happen to be there. The building and grounds are fresh and clean and well cared for, as are the residents. There are plenty of comfortable lounges and meeting places. The food is good. Care and attention to all detail is appreciated. The staff are always willing to listen and respond to any queries and questions at any time. It is a happy and well managed place.