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- Brendoncare Otterbourne Court care home

Since being in the home Mum has built up wonderful relationships with all the staff,J B(Daughter of Resident/Service User)

They also pulled the stops out for her birthday, making her feel very special.J S(Daughter of Resident/Service User)

I'm so glad that we chose here for mum to live herLinda J(Daughter of Resident/Service User)

Since being in the home Mum has built up wonderful relationships with all the staff,J B(Daughter of Resident/Service User)

They also pulled the stops out for her birthday, making her feel very special.J S(Daughter of Resident/Service User)

I'm so glad that we chose here for mum to live herLinda J(Daughter of Resident/Service User)

Located just off the M3 close to Chandlers Ford, Eastleigh and Winchester, Brendoncare Otterbourne Hill comprises three integrated care services - Otterbourne Hill care homes, Otterbourne Mews apartments and Otterbourne Hill Community Hub open to the local community as well as residents.
Modern, spacious and friendly, Otterbourne Hill offers quality nursing and dementia delivered by professional, passionate team members, whose focus is on ensuring every resident lives a happy, fulfilled...
Care Provided by Brendoncare Otterbourne Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Respite stays cost an additional 10% per week on top of the standard fee.
Anyone who moves in to a Brendoncare home as a permanent resident is eligible for our Care for Life promise. This is a charitable top up, meaning they will never have to move due to lack of funds.
The price(s) shown are provided by the care home. Contact Brendoncare Otterbourne Court for full pricing details and T&Cs.
Contact Brendoncare Otterbourne Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Brendoncare Foundation
- Voluntary / Not for Profit Owned
Person in charge
- Charlotte Chiutare(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2018
- Number of floors: 2
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (64)
Parking
- There is parking on site.
Brendoncare Otterbourne Court Reviews (27)
Brendoncare Otterbourne Court has a Review Score of 9.7 (9.654) out of 10, based on 12 reviews in the last 2 years.
Over all time Brendoncare Otterbourne Court has 27 reviews.
My husband has only been at Otterbourne Court since the beginning of July, but has settled very quickly. I feel he is safe and secure. The staff are very friendly and supportive both to my husband and myself. I cannot comment on activities as he chooses not to participate, but there often seem to be activities happening.
Thank you so much for taking the time to leave such lovely feedback. When families are considering admitting their loved one to us it is reassuring for them to read these genuine reviews and recommendations. We are so pleased you both feel so supported and settled with us at Otterbourne Hill and I will ensure your lovely comments are passed on to all the staff here.
I have found Brendoncare Otterbourne Court staff to be very compassionate towards my mother and have always kept me informed if they have any worries with her health. The home is kept clean at all times and when I visit my mother always looks well cared for.
Thank you so much for taking the time to leave such a lovely review. It gives us great pleasure knowing that families feel their loved one is supported and cared for whilst in our care and we very much value and appreciate your feedback.
Vast improvement since the appointment of the current home manager this year, as a result of regular meetings with the management.
Thank you for your review. We are glad that you are pleased with the service and care at Otterbourne Court.
Lovely home. The staff are always friendly and caring. A very pleasant atmosphere at all times. The residents are very well cared for.
Thank you so much for your lovely feedback. We really appreciate that you have taken the time to leave a review, which is so helpful and reassuring for families when making decisions about care for their loved ones. We are so pleased that this is the experience you have at Otterbourne Court and your positive comments will be passed on to all our staff.
Mum has been a resident since 31/12/2018. She has settled in extremely well, although I think this has been helped immensely by all the excellent carers and nurses who have looked after her since she arrived. Nothing is too much trouble and my mum, although she has vascular dementia, would be the first to complain and let me know, so I can say with hand on heart, well done to all the staff, you're fabulous.
It is wonderful to hear that your Mum has settled in to Otterbourne Court so well. We really appreciate you taking the time to give us such a lovely review, it means a lot.
Brandoncare Otterbourne Hill is absolutely fantastic. The staff are wonderful, friendly and helpful. They go that extra mile to help. I know my mother is safe and well looked after. I am very impressed with the level of activities and the work that is put in around this. Every effort is made to support and encourage residents. It's just like one big happy family.
Thank you Wayne for taking the time to give Otterbourne Hill a review with top scores. I am glad to hear that your mother is enjoying being one of the happy family.
The quality of care shown throughout my mother's stay but particularly towards the end was most impressive.
Thank you Jim for taking the time to give us a review and we were glad to be able to help your mother. Best wishes to you at this time.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
- 27 May 2026
Brendoncare Otterbourne Hill’s wellbeing team members have been named finalists in the Amazing Activities Co-ordinator Award at the Stars of Social Care – Care Home Awards. They will find out...
- 27 May 2026
Brendoncare Otterbourne Hill’s wellbeing team members have been named finalists in the Amazing Activities Co-ordinator Award at the Stars of Social Care – Care Home Awards. They will find out...
- 27 Jun 2025
Brendoncare, the Winchester-based care home provider, has received an accolade in the inaugural awards given by Lottie, the national care home service. Lottie launched the awards to shine a light...
There are no upcoming events for Brendoncare Otterbourne Court.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Brendoncare Otterbourne Court.
Accreditations
There are no accreditations posted yet for Brendoncare Otterbourne Court.
Meet the Team (10)

Caring has always been part of my DNA, even before I started in a Nursing Home aged 16, supporting Residents with dementia, different Nursing needs and end-of-life care. I also worked in Domiciliary care over the course of a few years. My Brendoncare career began at Park Road, later moving to Meadway, where I became a team leader, progressing to Deputy Manager. Brendoncare asked me to support Knightwood for a period of time before transferring there permanently in the role of Deputy Manager. After a few years, I became Acting Manager, then General Manager.
It’s such a pleasure to now be at Otterbourne Hill, as it’s always buzzing and where no two days are ever the same. It is also a privilege to lead a dedicated, motivated team. They put our residents and our community hub members at the heart of everything they do.

I became a Nurse in 2003, and caring for others is one of my missions. I am determined to deliver quality care to my residents. Working in an acute medical ward in a Government Hospital in Hong Kong for almost 20 years, I had my high skills training as a Nurse specialist and became in charge of a nurse-led clinic as an advanced practice Nurse. Life changing and myself and family moved to the UK in 2020, therefore I restarted my Nursing career again here.
In the process of converting my license, I started a career as a carer to take care of severe autism and learning disability young adults, which is often present with challenging behaviour. As a hospital Nurse for so many years, I wished to challenge myself to become a community Nurse, therefore once I got my license again I went to work at a Nursing home which cares for residents living with dementia. It’s always a learning opportunity whilst caring for individuals who suffer from dementia which enhanced my nursing experience as well.
Working with Brendoncare is my pleasure as their concept of charity and values is my cup of tea. Even more grateful that I am always supported by a dedicated and motivated team. After a few months of working as a Nurse, I took up the Deputy Manager role to keep on challenging myself. I hope my experience and knowledge can enrich the brilliant home and brilliant team, to provide quality, dignity and safety care to our residents.

I have worked at Otterbourne Hill since it opened in 2018, starting here as a nurse before being appointed deputy manager.
My background is as a dialysis/renal nurse with a specialist talent in venepuncture.
Married with a daughter, I moved to the UK from Croatia and love working in this wonderful care home, where my passion is now supporting and caring for our residents living with dementia.

When I was young my mum was a home carer for Hampshire County Council and on occasions, I was able to go out to visit some of her clients, which started the passion to care for people. At school I was aiming to become a nurse, so I set up my studies around this, but I met my husband which meant my career changed direction. I have had various jobs throughout my life from being a PA to a Technical Director, Health & Safety administrator to serving in a fish & chip shop. One of my neighbours works at Knightwood and over our fence we chatted and she said how wonderful it was to work there and that I should apply, so history was written.
I have worked with Brendoncare for 12 years, working as a domiciliary carer at Knightwood, to then becoming the supervisor there. Four years ago I was asked if I would like to help the manager at Otterbourne Hill with the domiciliary service. Otterbourne Hill gave me a new challenge in my career as the residents in the mews here are supported to live independent lives whilst having a diagnosis of dementia, we also support families to stay together enabling them an environment to live in and stay together.
Away from Otterbourne Hill, I am a Nanna to 2 boys so this keeps me busy when they come to visit.

I started my working life with British Gas many moons ago, and although not have worked in the ‘care world’ before I joined Otterbourne Hill in 2018, I have always worked and been involved with caring for people in some aspect, sometimes challenging but always rewarding. I enjoy my role at Otterbourne Hill, working with my colleagues, and meeting relatives and residents alike. Every day is different, and I always aim for a good one.

Before joining Brendoncare in September 2018 I had a range of careers ranging from various administration jobs to working in Beauty Salons. After owning and selling an events company I took the plunge and decided to sell so that I can pursue a career within Health and Social care. It was the best career decision I ever made.
I started as a bank care assistant at Knightwood and after a few months, I was offered a permanent position. Being able to make a difference in someone’s day and leaving work with a feeling of job satisfaction is the best feeling and one which I had never felt before.
In January 2019 I decided to start helping out as a Wellbeing Coordinator as well as maintaining my care hours. This gave me a whole new concept within care and one which again, I thoroughly enjoyed. When a part-time role became available in Wellbeing I decided to focus on this area, providing a range of activities and fun events for all residents to enjoy. Being in wellbeing you get to see a different side to people that you may not have seen whilst providing personal care.
In May 2023 I applied for a well-being role in one of our larger homes to challenge myself. I am now a Wellbeing Supervisor at Otterbourne Hill, working within a fun team and still providing a range of different activities including outings and events.

I joined Brendoncare in December 2021 after six years of working in childcare. My father had recently passed away from dementia so working in a care home that specialised in dementia meant a lot to me. I really enjoy working at Otterbourne Hill, I have built up wonderful relationships with my fellow colleagues, our relatives that I deal with on a day-to-day basis and the residents who pop into my office to say hello or I see in the hallways. I love to hear the building filled with singing, laughter, and entertainment. It is a joy to work at Brendoncare Otterbourne Hill, no day is ever the same and this has been my favourite place of employment in my 20+ years of working.

I have been a carer since I was 21 years old back in 2016, I started working for Brendoncare in 2018 when Otterbourne Hill opened and I have loved it here ever since. After 5 years or so, I decided I wanted a change and a challenge and was offered the role of Administrative Assistant at the beginning of 2024 and I have not regretted it!
I really enjoy being part of a big team who are all happy to help each other out and still be a part of the residents’ lives, which means a lot to me. We really are one big family here!

I really enjoy my role as receptionist at Otterbourne Hill especially working with all the team, meeting relatives and residents.

I love every minute of my job, which gives me the opportunity to support families during what can be a very difficult time. Previously, my grandmother had been a nursing home resident for several years so, through this experience, I gained the utmost respect and appreciation for everyone involved in her care. I also know how important it is for families to have the reassurance of knowing that their loved ones are safe and receiving quality and compassionate care.
During my spare time, I enjoy spending time with friends and family, going for long dog walks and ice-skating.
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