The Chadwick Care Home

4-10 Ware Road, Hoddesdon EN11 9DU
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9.2 43 Reviews
  • The Chadwick Care Home, Hoddesdon
Nestled in the heart of Hoddesdon, The Chadwick is an impressive development that neighbours the idyllic Rye Park. The home enjoys an elegant purpose-built design, a selection of open plan living areas, and a stimulating lifestyle programme
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1295
  • Self-Funded Residential Dementia Care: from £1395
  • RESPITE Self-Funded Residential Care: from £1335
  • RESPITE Self-Funded Residential Dementia Care: from £1435

These prices are only a guideline, please contact The Chadwick Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Manpreet Kaur (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (67)

The Chadwick Care Home Reviews (43)

9.2

The Chadwick Care Home has a Review Score of 9.2 (9.241) out of 10, based on 8 reviews in the last 2 years.
Over all time The Chadwick Care Home has 43 reviews.

Overall Experience
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Date Published
  • 43
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Reviewer Connection to The Chadwick Care Home
  • 20
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Total of 43, showing 21-40
Review from Sue D (Daughter of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Firstly I must say that the staff at the Chadwick are brilliant and care so much for their residents, they are working in very difficult times. I tried to have a chat with my old ma who suffers from dementia, COPD, arthritis and other problems, I tried 6 times today to get to speak to her but was either
told it was not convenient or no one picked up the phone on the floor or the phone just rang off even before a receptionist had answered. My brother phoned x amounts of times on Sunday and when he did get through to the floor was told that there was only 1 person manning that unit and could not pass the phone over to mum! All those poorly residents and 1 person to help them? Something is seriously wrong and it needs to be looked into.
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Review from Y C (Daughter of Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in care since April 2021 and has vascular dementia. She was frightened and anxious. The staff were so caring and reassured us that Mum will settle and she has. The best thing as a family, putting my mum in your care home.
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Review from Debbie S (Daughter of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent with Dad and his needs.
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you for your review, it is a pleasure to have Dad here. He is always happy and laughing.

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Review from Sharon B (Daughter of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of cleanliness and the professionalism and caring of the staff is exceptional. We will recommend The Chadwick care home to anyone who needs a care home, without hesitation.
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you for your review Sharon and l am pleased to hear that you are pleased with the care at the Chadwick. I appreciate the time you have taken to write this review and that you would recommend the Chadwick. I will share your feedback with my staff team.

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Review from Andre G (Son of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is currently residing at Chadwick care home and is really enjoying her stay. Even through the covid pandemic, the staff have done their very best.
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you for your review, Andre. We are all so pleased that Mum has settled so well into The Chadwick and that she is happy. This means so much to me and my team at the Chadwick.

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Review from Kevin I (Son of Resident) published on 4 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care. Staff all lovely and very attentive to all my mother's needs. She's very happy and content within the home for respite. It's her third time coming here and we can't fault them at all.
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you for your feedback. l am pleased to hear that you are pleased with The Chadwick and my team. I appreciate the time you have taken to write this review and will share your feedback with my team.

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Review from Iris B (Daughter of Resident) published on 4 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and welcoming from all the staff. The manager sees that everything is carried out as it should be. The resident's safety is paramount and rigorous health checks are made to all visitors, also issued with PPE before entering the home. There is a most wonderful, easy atmosphere and this
is so helpful and comforting for anyone coming into the home to live. The staff do their very best to help newcomers to adjust easily to what must be a challenging change for them.
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you for your feedback. l am pleased to hear that you are pleased with The Chadwick and my team. I appreciate the time you have taken to write this review and will share your feedback with my team.

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Review from P T (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy my father is so well looked after and is looking the best he's looked in months.
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you for your feedback; I will pass your feedback to the staff team.

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Review from J B (Daughter of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given to our dad during his time at The Chadwick has been excellent. We were always informed of any concerns the staff had about his wellbeing and how they were dealt with. The past year has been particularly difficult, but we always felt inclined in Dad's life through The Chadwick's Facebook
page and regular updates. Thank you for looking after our dad.
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you for your lovely comments. l will ensure this is shared with the Chadwick staff.

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Review from Kim M (Daughter of Resident) published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After being discharged from the hospital, my mum has been in respite care at The Chadwick for the last 3-weeks, two of which were in isolation due to the covid policy. The staff have been incredibly kind and caring, and my mum has settled well, which has been a great comfort to us. It is a huge relief
she is safe and well cared for during these times. It is difficult to rate each category fairly as have only been in once due to the lockdown but have based it on what I have seen and heard from my mum.
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you for your feedback. I will share this with the staff.

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Review from Lyla C (Daughter of Resident) published on 12 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was placed at The Chadwick initially for emergency respite care due to having to leave her home as a result of challenging circumstances. She had experienced lots of trauma and was in a very fragile/vulnerable state when she arrived. I have been in close contact with management from the start and
they were very understanding, supportive and empathetic to Mum’s case and have done everything in their power to help us both. Updates are frequent and regular and Covid procedures are robust and I feel that Mum is not at any risk. I was made to feel like I was immediately welcome, a priority and that nothing was too much of a task. Mum’s condition has improved exponentially she is happy, comfortable and positive about her experience and as a result we have decided to choose them as a provider for long-term care. They have shown genuine sensitivity and professionalism; I implore you not to take the CQC rating at face value; I initially had concerns but they have proved their service is excellent.
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you so much for your feedback, it is very much appreciated.

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Review from Hilary H (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Much improved compared to the last year when we had concerns about the management in particular provision of skin medication. The staff has done a brilliant job during the COVID-19 pandemic. My mother finds it difficult to partake in activities due to deafness and macular degeneration of eyesight.
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you for your review, this is very much appreciated.

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Review from L W (Great-Niece of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home and especially two members of staff have been particularly kind and caring not only to myself under extremely difficult circumstances but more importantly to my 100-year-old great aunt. Unfortunately, she has been unwell through lockdown (not Covid-19 related) and has been in and out of hospital.
The carers have shown real humility towards us both at this difficult time and nothing has been too much trouble. I could not have asked for better care for auntie as I am not able to visit because of Coronavirus.
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you for submitting your review. Your comment will be shared with the staff at The Chadwick.

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Review from L D (Daughter of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are kind and caring in their approach and friendly to visitors. I think they have done a great job under the very difficult coronavirus circumstances. I appreciated the fact that they ordered a special mattress for Mum to try to make her more comfortable. As a newish building, everywhere looks
clean, bright and airy. Am aware that the new management team are keen to make improvements since the last inspection (under the previous manager).
Reply from Rosa Gaiteri, Home Manager at The Chadwick Care Home

Thank you for your review. This will be shared with the staff at The Chadwick.

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Review from M L (Daughter of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is always well cared for and gets along with the staff very well. Mum is always clean, and her room is also tidy and clean. I feel mum is happy, and when she has a low day, the staff seem to help her along. The food is very good, and all the areas seem to be clean for the residents to use. I
know they do activities for the residents that are optional. In general, I am pleased with mums care!
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Review from E B (Resident) assisted by family/friend published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable and sociable. Care good and efficient. Food menu variable and reasonable. Warm enough.
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Review from Sara W (Daughter of Resident) published on 23 January 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
I can only agree with the recent assessment from the CQC of “requires improvement".
“The total lack of communication with family members was deplorable". There was no phone contact, email or letters of concerns regarding my elderly father and an important letter was sent incorrectly to the wrong
address. It purports to provide specialist dementia care, however, now my father is settled into another care home, and the considerable shortcomings of the care provided at The Chadwick are evident.
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Review from L P (Daughter of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Poor communication and lack of care - Dad was there 7 days and had an aggressive behaviour and refused Insulin for 2 days. Sent to hospital only to be told they may not have him back for the safety of residents and staff. There was no contact to us, the family, for updates on Dad. We were told by the
hospital that The Chadwick were not going to have him back but this was not mentioned to us by The Chadwick. He was kept on so to get a month of money off us and the council. I went and took his clothes out of the room which had not been cleaned or bed made, since he left for the hospital, after three weeks.
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Review from Doreen G (Resident) assisted by family/friend published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love my room at The Chadwick. The staff are wonderful and I like how they always greet you with a happy smile on their face. The meals are always very good and everywhere is always spotlessly clean.
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Review from Derek W (Son-in-law of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always enjoy visiting. The staff are professional, patient and most importantly jolly. If they cheer me up I know that they must be a safe pair of hands for the residents.
The facilities are first class and the food looks very appetising.
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Current Review Score: 9.2 (9.241)

Overview of Review Score

The Review Score of 9.2 (9.241) out of 10 for The Chadwick Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.844 for The Chadwick Care Home is calculated as follows: ( (81 Excellents x 5) + (15 Goods x 4) ) ÷ 96 Ratings = 4.844
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.397 Points relating to the number of positive Reviews for The Chadwick Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 8 Positive Reviews ÷ 13.4 = 0.597
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2021

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

4 Bed Vacancies

Posted: 15 Sep 2025

Private Residential and dedicated Dementia Care

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Awards / Recognitions (3)

Meet the Team (1)

Manpreet

Manpreet Kaur

Job Title: Acting Home Manager Joined: 2023

Manpreet joined The Chadwick in April 2022. Before this, she has had significant experience in health and social care, beginning her career in 2013 as a Care Assistant. Since then, she has had experience in many different roles; Care Team Manager, Deputy Manager, and Care Manager. As well as her significant experience, Manpreet has developed her care knowledge and leadership skills, achieving a Level 5 Diploma in Health and Social Care. Manpreet believes that B&M has encouraged her personal and professional growth through training, and the many opportunities for development within the company that have advanced her career. She is excited to be part of the team who go above and beyond to support their residents.

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