Scissett Mount

Excellent activities.

The staff at Scissett Mount are wonderful - communication is key and I have every confidence in the fact that Mum's needs are being met. She is always complimentary about the high standard of meals provided and enjoys the activities and opportunity to socialise. There have been a lot of changes over the past couple of months and staff have worked hard to adhere to government guidance.

Always found an excellent service under difficult conditions, i.e vulnerable inmates.

My mum has been at Scissett Mount for over a year now. The staff are amazing - very professional and personable. They treat the residents as if they were their own family. The home itself is spotlessly clean, and the resident's rooms are lovely. I would highly recommend.

The standard of support for my father has, I feel been outstanding. On the day my father died; I was actually allowed in the building to say goodbye. (Stringent Covid measures were in place). The environment was pleasant and scrupulously fresh and clean. Scissett Mount has clearly made my fathers last days as good as they could be.

My dad moved into Scissett Mount in January 2021, there couldn’t be a worse time when as a country we are in a National lockdown whilst in the middle of a pandemic. With all our concerns, the manager and staff couldn’t have been anymore reassuring and supportive. It’s a time of huge adjustment for Dad and us alike, but the homes welcoming and professional manner has been superb. Within no time at all, it is very clear they have a thorough understanding of my dad’s personal needs and did everything to ensure he was supported through his isolation period and then his integration into the home fully. The property is presented beautifully with great attention to detail. The bedrooms are spacious and have their own TVs and en-suite. Nothing is too much trouble for the staff, and we are actively encouraged to contact them for a chat about Dad or any general questions and also to set up ways to contact Dad either via video call or in the covid safe relative's visitors pod in the garden.

My wife has been a resident at Scissett Mount care home since March. She suffers from dementia and has other medical issues and conditions. This home is very well designed and is newly built with every facility required for comfort and care. From my experience I can say that all the staff, without exception, are very understanding of my wife's condition and needs and are providing for her the very best professional 24-hour care. Due to the hard work of all the staff Scissett Mount has, I understand, remained COVID free. In all the attached categories I can confidently mark them as "excellent" and can happily recommend this care home.

Mum took up residency at Scissett Mount in September 2019 and has been well looked after. Mum suffered from dementia and was in danger of losing her dignity had she stayed at home. The staff at Scissett Mount restored her pride, her dignity, and her well-being by providing a safe, secure, and grown up environment for her where she was welcomed and valued. I could not have asked for more and can not praise highly enough the manager and her dedicated team. I would wholeheartedly recommend this care home to anyone.

I can't thank the manager and staff at Scissett Mount enough. The care they provided for my brother during a difficult time was exemplary and above all expectations. The rooms are spacious and clean with the shared areas comfortable and pleasant.

Having to put a loved one into care is such a difficult decision, but the manager and her staff guided us through it all speedily, with care and compassion when it became apparent that our loved one needed help quickly as they were unable to be independent and safe at home.

Thank you all very for your continued help and support it is much appreciated

Scissett Mount has to be the best care home I have ever seen. It’s a really hard decision moving a close family member into care but the staff and the manager here are second to none. The level of care, staff commitment and family support exceeds anywhere else. The manager offered me and the family huge support and guidance and their communication is exceptional. My auntie received a very high level of care. The food is of a high standard with a great variety, healthy options and she’s even gained weight after a poor diet. I have no hesitation in recommending Scissett Mount and will certainly use in the future should any of my other family members require care. My thanks go to all staff members and the manager for giving the best care to my auntie.

I can't thank the staff enough for the care given to my mother. All staff are aware of her difficulties and respond with patience and compassion. Any medical needs are given immediate attention and I am kept up to date with any changes. The manager is extremely helpful and has always been available either in person or by phone to discuss my mother's needs.

Mum, 96 years old, in respite for eleven nights. She and we, have no complaints and would use again.

We could not have wished for anything better.

The residents and staff have a lovely relationship and it’s reassuring to know that not only is mum being looked after by professionals she’s also having a lovely time with friends too!

The staff are brilliant and the manager couldn't do enough to help and the room are spacious and spotless! Mum was well and happy when we picked her up. We would fully recommend this care home.