
The care is excellent by all staffLinda A(Daughter of Resident/Service User)

This care home is the gold standard on which other places should be modelled.C L(Friend of Resident/Service User)

The care I received during my stay was outstanding and I was treated with dignity at all times.J A(Respite Resident/Service User)

The care is excellent by all staffLinda A(Daughter of Resident/Service User)

This care home is the gold standard on which other places should be modelled.C L(Friend of Resident/Service User)

The care I received during my stay was outstanding and I was treated with dignity at all times.J A(Respite Resident/Service User)

Pendle Brook is a five-star residential and dementia care home based in the small town of Oswaldtwistle on the border of Accrington in Lancashire.
Pendle Brook is a family-owned luxury care home established in 2019. Management prides itself on providing exceptional accommodation and expert care for people aged 65 and over in a homely community setting.
The home has been specifically designed to minimise residents' stress and confusion often associated with dementia.
There are 50 ensuite bedrooms, three lounges and four quiet rooms.
Care Provided by Pendle Brook Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 50 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We're happy to supply you with an itemised quote based on your specific care needs following an in-depth conversation with you, your loved ones and any current caregivers. This allows us to reflect the level of care required in the price we quote.
The price(s) shown are provided by the care home. Contact Pendle Brook Care Home for full pricing details and T&Cs.
Contact Pendle Brook Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- RochCare (UK) Ltd
- Private Owned
Person in charge
- Kelly Gough (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (50)
- Single Rooms with ensuite Wet Room (50)
Visiting
- Pendle Brook doesn't have set visiting times – the home is always open to visitors. Friends and family are welcome to pop in at any time to see loved ones in rooms, lounges, and other communal areas. Residents have the right to decide who they see and when, and are also free to get up and go to bed when it suits them.
Parking
- Parking available onsite.
Pendle Brook Care Home Reviews (27)
Pendle Brook Care Home has a Review Score of 9.7 (9.682) out of 10, based on 10 reviews in the last 2 years.
Over all time Pendle Brook Care Home has 27 reviews.
Honestly, my mum came to Pendlebrook three years ago. She had lots of issues and physical needs. Mum is in the capable and caring hands of all the wonderful staff at Pendle brook. We are a happy family know mum is in good hands. Thankyou
What a lovely review! Thank you so much for your kind words. We will ensure that your feedback is shared with the whole team.
My mum is also in there since Christmas 2024 and she is still residing. I am happy to know that every care is taken to make her stay happy. The co ordinator who arranges trips out needs a special mention too, when she arranges a great deal to entertain all residents.
If I do have any issue's the management are always happy to resolve any problems.
I should also like to mention and thank all the staff, house keeping and chefs. Excellent
It was a privilege to care for your dad, and we are honoured that we could support both him and your family during such an important time. We are also delighted to hear that your mum continues to be happy and well...
My Grandparents have both been residents at Pendlebrook with very different needs and their care has been second to none. The care my grandad received at end of life was incredible, all the staff made time to come and sit with him and ensure he was as comfortable as possible right to the end. My Nan enjoys the vast amount of activities available and her room is clean and modern. No matter what time I turn up, day or night, the staff are friendly and accommodating. I would recommend this care home.
Thank you so much for taking the time to review Pendle Brook and it's wonderful team; we truly appreciate your feedback and kind comments.
The staff are always happy and smiling and nothing seems too much trouble. We really look forward to visiting her and are always made welcome by everyone.
Thank you so much for your lovely review. We're delighted to hear your mother has settled in so well at Pendle Brook and is enjoying her room, the entertainment programme, and days out. It means a great deal to know she feels happy, well cared for, and supported by our team. Your kind words about...
Mums been in since October 2024, all I can say is she has been made very welcome and very comfortable. Cared for with great respect and she absolutely loves the place, she calls it paradise. As a family we are so pleased to see mum being cared for 24/7 it gives us great peace of mind.
Thank you for sharing such a lovely review. Its heartwarming to hear how welcome and respected your mum feels here at Pendle Brook. Knowing shes happy and calls it her paradise is truly special. Were proud to provide care that brings your family peace of mind.
Mum calls Pendle Brook paradise. I also think it is. Couldn't ask for better staff, better location and a better care home. The activities are exceptional, her every need is met. My aunty is also a resident in Pendle brook and she also enjoys living there. It gives us as a family peace of mind knowing she is being well looked after.
Thank you for your lovely review. We're so pleased to hear that your mum and aunty feel at home at Pendle Brook. Knowing our care and activities bring peace of mind to your family means everything to us. We'll be sure to share your kind words with the team.
My gran received exceptional care during her time at Pendle Brook. The staff were consistently kind, patient, and attentive, treating her with genuine respect and compassion. The home had a warm, welcoming atmosphere, and we always felt reassured knowing she was in safe hands. Communication with the family was excellent, and we were kept informed and involved every step of the way. The facilities were clean, comfortable, and well-maintained, and there was always a range of activities to keep residents engaged. We are so grateful for the love and support the team showed my gran, they were more like family than staff.
We truly appreciate your thoughtful feedback. We're glad your gran felt safe, respected, and part of our family. Thank you for your trust in us.
I just had to write this review my mother came to Pendle Brook (25/11/24), it has been marvelous the care is second to none, the feeling of nothing is too much trouble, I know and now feel settled and not worried as my mum is safe and truly cared for. On an occasion last week Sunday, my husband and I saw a care member of staff taking a tray of crisps, biscuits into the lounge area for residents, how lovely treats in an afternoon watching television. Just like we do at home, the activities every week, marvelous, the social media page, brilliant, please pass this to the bosses. Thank you.
It really is 5* in every capacity, staff, service users, the care, compassion, communication, cleanliness, activities, outings, food and hospitality, are just exceptional in every way.
I am always made to feel very welcome and the integration with the residents is second to none.
Love this place!
As a newish resident, my mum has struggled with the change having been so independent all of her life. Mum's feelings of having lost her independence are difficult to deal with and although the carers do their very best, Mum can be challenging like most dementia patients in their 90th years I'm sure. The staff are lovely although there seems to have been a high turn over over the last 8/9 months which isn't helpful. The quality of care and kindness from all staff is truly appreciated. Mum's needs have been continually assessed and her care plan tweaked accordingly to make it right for her and us. Staff have been incredibly supportive of me as a daughter. Truly grateful. Thank you.
My wife is in this care home which has very bright & modern rooms & food and very good staff, also very good. The dementia cafe & entertainment are excellent. Her items sometimes get lost but that seems to be the case with most care homes.
My wife was in for about 7 weeks before having to be taken to Hospital. The overall impression is of a lack of staff, and that it's being run for profit, not necessarily for the benefit of residents. Security is not helped by the fact of leaving rooms open, with residents prone to rambling, and she lost several items, particularly glasses and dentures, within days, and it continued. There never seemed enough staff, mostly reactive, with one appalling incident of neglect, for which fulsome apologies were given and accepted. Most of all, management is remote from the action, making it very difficult to properly operate, as is acknowledged. A Care Home should be caring and proactive, not give an impersonal impression. The good staff are unfortunately let down by the poorer. I have been caring full-time for my wife who, as an ex-private nursing Home Matron, would have been appalled at some of the activity.
Thank you for sharing your feedback. We're deeply sorry for the challenges your loved one faced during their stay. We're taking your concerns seriously and are committed to making improvements. Our primary concern is the health and well-being of those we care for and we always strive to do better, we will continue to educate our staff to ensure the safety of those staying with us in the future.
Mother in law left in room unwashed not dressed at 2pm. Never anything going on for entertainment don’t even put tv on for her. Furnishings getting tatty. Mums sheets dirty full of stains. No regular staff who can say how she is doing and most have poor language skills. Seems to be the dementia floor worst as other floors have better reviews. Never liked this home, no friendly atmosphere residents just seem to be left. we would move her but her daughter has picked this home.
I'm sorry to hear about your experience at our home. It deeply concerns us to hear that there were issues as we take cleanliness and hygiene very seriously. Our housekeeping team will be alerted to address this issue immediately. Regarding entertainment options, we strive to offer a variety of...
Staff are very friendly and caring towards the service users and family. As a family, we love that there are different activities every day and trips out.
Nan has had an amazing quality of life since living here and we are really appreciative of all the care and support you give.
Warm and friendly atmosphere. Happy residents are always clean and tidy. Entertainment is second to none always something going on. Visitors are always made welcome. Easy location with parking. Easy access is always open, excellent.
Thank you so much for your kind words, we're thrilled to hear Pendle Brook has been such a great experience for you!
My mum has just become a permanent resident at Pendle Brook, she has been there since November 23, and the change in her has been amazing, every member of staff is so professional and very friendly and I know that my mum is being looked after. The care home keeps me up to date with everything regarding my mum or any concerns, her room is bright and clean and my mum is so happy there. I can't thank them enough for taking great care of her, they are all amazing. I've even got to know some of the residents there myself and it's so nice to see everyone each time I go and visit my mum. What an amazing care home. Thank you so much to every member of staff who works there.
Absolutely fantastic home, wonderful staff who make you feel so at home. The home is spotlessly clean and the food is a good standard. It is a large home but feels really homely. I would recommend the home to anyone, the manager is lovely and the staff on the bottom floor are outstanding, nothing is too much trouble for them.
Beautiful home which is meant to offer a 5-star care package, unfortunately, this is not the case. From the day my father was taken to this home, I had to ask and question the staff about his care, even the most basic care. Usually, a care home is supposed to provide families with reassurance that their loved ones are not in safe hands, but this was never the case for our family. I would most definitely not recommend this care home at all. My father did not even get the most basic care (we had to ask for him to be cleaned, we had to provide his own incontinence pads because assessments were not done, we had to ask staff to help feed him as he had lost so much weight, we had to ask for supplement drinks, we asked for a doctor to be phoned to come to the home for 5 days, this never happened. Every day was a heartbreaking battle, even when the senior staff were asked if they could meet his needs. This is not a 5-star care home. Please don't leave your loved ones here.
We attend the dementia cafe on a Tuesday. It's a lovely facility provided by the care home and we look forward to attending each week. Lovely staff, they are kind, friendly and helpful. very clean, hygienic and excellent activities.
We're so happy you're enjoying our weekly dementia cafe! It's a great event that we're excited to be hosting.
Recently been able to visit my 98-year-old mother on a weekly visit. Always greeted with a smile and chat. All staff are welcoming, friendly and helpful. Despite PPE, it's always a pleasure to visit. I would certainly recommend the home if asked to.
Thank you for your lovely review. Your mum is a pleasure to support and we always look forward to your visits.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 September 2022Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pendle Brook Care Home.
There are no upcoming events for Pendle Brook Care Home.
Awards / Recognitions (11)
- 12 Nov 2022Recipient: Pendle Brook Care Home
- 12 Nov 2022Recipient: Pendle Brook Care Home
- 12 Nov 2022Recipient: Pendle Brook Care Home
Accreditations
There are no accreditations posted yet for Pendle Brook Care Home.
Meet the Team (6)

I hold a Level 5 Diploma in Leadership for Health and Social Care, and I lead with a firm but fair approach. I believe in setting high standards while also creating a supportive, positive environment for both residents and staff. One of the most rewarding parts of my role is helping team members grow and achieve their own goals and aspirations within the care profession.
Care isn’t just a job for me—it’s something I truly believe in. My aim is to ensure that Pendle Brook is not only a place of safety and dignity for our residents but also a place where they feel genuinely valued and cared for.

Pendle Brook is more than just a workplace; we consider ourselves a family, and that sense of warmth and community is felt by everyone who walks through our doors. I find my role incredibly rewarding and feel privileged to make a meaningful difference in the lives of the residents who call Pendle Brook home. Equally, I take great pride in supporting our dedicated staff—encouraging their development, fostering growth in their careers, and working together to deliver the highest standard of care.

I began my journey at Pendle Brook in 2022 as a carer, progressing to Senior Carer and now Team Leader. I am currently working towards my Level 3 qualification in Health and Social Care and serve as the Medication Champion for the home. I’m passionate about supporting my colleagues and fostering a positive team environment. For me, the residents are the highlight of every shift—their warmth and personalities make each day truly rewarding.

I joined Pendle Brook in June 2022 as my first role in a care home, bringing with me a strong passion for providing exceptional care. Holding a Level 3 qualification in Health and Social Care, I have steadily advanced from Carer to Senior Carer. In addition to my caregiving responsibilities, I serve as the Skin Integrity Champion, focusing on enhancing residents’ comfort and well-being. I am dedicated to supporting residents in leading fulfilling lives, and I am proud to be part of a highly skilled and collaborative team.

With over 35 years of experience in care sector catering, I have progressed from a kitchen assistant to my current role as Kitchen Manager. I joined Pendle Brook in 2019 and take great pride in delivering high-quality, freshly prepared meals tailored to the individual needs of our residents. I have extensive knowledge of special diets and allergens, and I am committed to maintaining the highest standards in food safety and nutrition. I also value the opportunity to engage with residents, regularly discussing menu ideas to ensure our meals are both enjoyable and inclusive.

I am a seasoned Internal Quality Assurer, Assessor, and Training Manager ,Trainer and Coach with extensive experience in the higher education sector and across the health and social care industry. My career spans over 34 years with 13 years spent in key roles in Domiciliary Care, Residential Dementia Care Homes, and Training Management. Also delivering Apprenticeships with FE colleges. I aim to demonstrate commitment to excellence in care and education. I embed the values of high-quality care into the education of the team and to ensure person centred care and compassion, caring and kindness are core values. I started in care when I was 19 and very quickly realised the value of care and I wanted to ensure that the people I supported received he best care possible. Working my way up from a care assistant, senior carer, mentor, assessor, trainer, then into management. I currently work as Training Manager for Rochcare Care Homes. I oversee the full spectrum of training across four residential dementia care homes and the domiciliary service in the North-West of England. I design and deliver induction programs, bespoke specialist training, and annual refresher courses—developing all course materials to meet evolving care standards and staff needs. I am highly skilled in both face-to-face and e-learning platforms, with expertise in elder care, medicine, and all mandatory CQC training.
Frequently Asked Questions about Pendle Brook Care Home
What types of Care is Pendle Brook Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pendle Brook Care Home have?
There are 50 Single Rooms.
What are the Facilities & Services at Pendle Brook Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Pendle Brook Care Home to the centre of Accrington?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pendle Brook Care Home to verify any information. View our terms and conditions. Pendle Brook Care Home has an Enhanced Service -more info.