Pendle Brook Care Home

2 Haworth Street, Oswaldtwistle, Accrington BB5 3EA
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9.6 24 Reviews
  • Pendle Brook Care Home, Accrington
Pendle Brook is a five-star residential and dementia care home based in the small town of Oswaldtwistle on the border of Accrington in Lancashire.

Pendle Brook is a family-owned luxury care home established in 2019. Management prides itself on providing exceptional accommodation and expert care for people aged 65 and over in a homely community setting.

The home has been specifically designed to minimise residents' stress and confusion often associated with dementia.

There are 50 ensuite bedrooms, three lounges and four quiet rooms.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

We're happy to supply you with an itemised quote based on your specific care needs following an in-depth conversation with you, your loved ones and any current caregivers. This allows us to reflect the level of care required in the price we quote.

These prices are only a guideline, please contact Pendle Brook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly Gough (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Visiting

  • Pendle Brook doesn't have set visiting times – the home is always open to visitors. Friends and family are welcome to pop in at any time to see loved ones in rooms, lounges, and other communal areas. Residents have the right to decide who they see and when, and are also free to get up and go to bed when it suits them.

Parking

  • Parking available onsite.

Pendle Brook Care Home Reviews (24)

Total of 24, showing 1-20
9.6

Pendle Brook Care Home has a Review Score of 9.6 (9.585) out of 10, based on 14 reviews in the last 2 years. Over all time Pendle Brook Care Home has 24 reviews.

Overall Experience

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Review from C M (Daughter of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums been in since October 2024, all I can say is she has been made very welcome and very comfortable. Cared for with great respect and she absolutely loves the place, she calls it paradise. As a family we are so pleased to see mum being cared for 24/7 it gives us great peace of mind.

Reply from Jade Rees, Deputy Manager at Pendle Brook Care Home

Thank you for sharing such a lovely review. Its heartwarming to hear how welcome and respected your mum feels here at Pendle Brook. Knowing shes happy and calls it her paradise is truly special. Were proud to provide care that brings your family peace of mind.

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Review from S N (Daughter of Resident) published on 4 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum calls Pendle Brook paradise. I also think it is. Couldn't ask for better staff, better location and a better care home. The activities are exceptional, her every need is met. My aunty is also a resident in Pendle brook and she also enjoys living there. It gives us as a family peace of mind knowing
she is being well looked after.

Reply from Jade Rees, Deputy Manager at Pendle Brook Care Home

Thank you for your lovely review. We're so pleased to hear that your mum and aunty feel at home at Pendle Brook. Knowing our care and activities bring peace of mind to your family means everything to us. We'll be sure to share your kind words with the team.

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Review from Lydia J (Granddaughter of Resident) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran received exceptional care during her time at Pendle Brook. The staff were consistently kind, patient, and attentive, treating her with genuine respect and compassion. The home had a warm, welcoming atmosphere, and we always felt reassured knowing she was in safe hands. Communication with the
family was excellent, and we were kept informed and involved every step of the way. The facilities were clean, comfortable, and well-maintained, and there was always a range of activities to keep residents engaged. We are so grateful for the love and support the team showed my gran, they were more like family than staff.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

We truly appreciate your thoughtful feedback. We're glad your gran felt safe, respected, and part of our family. Thank you for your trust in us.

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Review from A B (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just had to write this review my mother came to Pendle Brook (25/11/24), it has been marvelous the care is second to none, the feeling of nothing is too much trouble, I know and now feel settled and not worried as my mum is safe and truly cared for. On an occasion last week Sunday, my husband and
I saw a care member of staff taking a tray of crisps, biscuits into the lounge area for residents, how lovely treats in an afternoon watching television. Just like we do at home, the activities every week, marvelous, the social media page, brilliant, please pass this to the bosses. Thank you.

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Review from Jude C (Regular Volunteer) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been volunteering on a weekly basis at Pendle Brook Care Home on a Tuesday since mid November 2024, and it is now my favourite day of the week!
It really is 5* in every capacity, staff, service users, the care, compassion, communication, cleanliness, activities, outings, food and hospitality,
are just exceptional in every way.
I am always made to feel very welcome and the integration with the residents is second to none.
Love this place!

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Review from E F (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a newish resident, my mum has struggled with the change having been so independent all of her life. Mum's feelings of having lost her independence are difficult to deal with and although the carers do their very best, Mum can be challenging like most dementia patients in their 90th years I'm sure.
The staff are lovely although there seems to have been a high turn over over the last 8/9 months which isn't helpful. The quality of care and kindness from all staff is truly appreciated. Mum's needs have been continually assessed and her care plan tweaked accordingly to make it right for her and us. Staff have been incredibly supportive of me as a daughter. Truly grateful. Thank you.

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Review from Thomas I (Husband of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in this care home which has very bright & modern rooms & food and very good staff, also very good. The dementia cafe & entertainment are excellent. Her items sometimes get lost but that seems to be the case with most care homes.

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Review from James M (Husband of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife was in for about 7 weeks before having to be taken to Hospital. The overall impression is of a lack of staff, and that it's being run for profit, not necessarily for the benefit of residents. Security is not helped by the fact of leaving rooms open, with residents prone to rambling, and she
lost several items, particularly glasses and dentures, within days, and it continued. There never seemed enough staff, mostly reactive, with one appalling incident of neglect, for which fulsome apologies were given and accepted. Most of all, management is remote from the action, making it very difficult to properly operate, as is acknowledged. A Care Home should be caring and proactive, not give an impersonal impression. The good staff are unfortunately let down by the poorer. I have been caring full-time for my wife who, as an ex-private nursing Home Matron, would have been appalled at some of the activity.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

Thank you for sharing your feedback. We're deeply sorry for the challenges your loved one faced during their stay. We're taking your concerns seriously and are committed to making improvements. Our primary concern is the health and well-being of those we care for and we always strive to do better, we will continue to educate our staff to ensure the safety of those staying with us in the future.

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Review from S T (Daughter-in-law of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mother in law left in room unwashed not dressed at 2pm. Never anything going on for entertainment don’t even put tv on for her. Furnishings getting tatty. Mums sheets dirty full of stains. No regular staff who can say how she is doing and most have poor language skills. Seems to be the dementia floor
worst as other floors have better reviews. Never liked this home, no friendly atmosphere residents just seem to be left. we would move her but her daughter has picked this home.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

I'm sorry to hear about your experience at our home. It deeply concerns us to hear that there were issues as we take cleanliness and hygiene very seriously. Our housekeeping team will be alerted to address this issue immediately. Regarding entertainment options, we strive to offer a variety of activities to engage and uplift our residents. We apologize if this was not adequately provided during your visit. We apologize for your disappointing experience and appreciate your feedback.

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Review from Morgan K (Granddaughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan came to Pendle Brook in October 2023. We were very welcomed and Nan settled in very well. She is happy and content.
Staff are very friendly and caring towards the service users and family. As a family, we love that there are different activities every day and trips out.
Nan has had an amazing
quality of life since living here and we are really appreciative of all the care and support you give.

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Review from Joyce S (Sister of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and friendly atmosphere. Happy residents are always clean and tidy. Entertainment is second to none always something going on. Visitors are always made welcome. Easy location with parking. Easy access is always open, excellent.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

Thank you so much for your kind words, we're thrilled to hear Pendle Brook has been such a great experience for you!

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Review from A J (Daughter of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just become a permanent resident at Pendle Brook, she has been there since November 23, and the change in her has been amazing, every member of staff is so professional and very friendly and I know that my mum is being looked after. The care home keeps me up to date with everything regarding
my mum or any concerns, her room is bright and clean and my mum is so happy there. I can't thank them enough for taking great care of her, they are all amazing. I've even got to know some of the residents there myself and it's so nice to see everyone each time I go and visit my mum. What an amazing care home. Thank you so much to every member of staff who works there.

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Review from T R (Granddaughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has dementia and has settled in well, the rooms and communal areas are lovely and they have the option of being with the group or getting some quiet time in the 2 quiet lounges. The staff are very helpful and I can pop in at any time apart from meal times. Would recommend this care home.

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Review from M M (Friend of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic home, wonderful staff who make you feel so at home. The home is spotlessly clean and the food is a good standard. It is a large home but feels really homely. I would recommend the home to anyone, the manager is lovely and the staff on the bottom floor are outstanding, nothing is
too much trouble for them.

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Review from M P (Daughter of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Beautiful home which is meant to offer a 5-star care package, unfortunately, this is not the case. From the day my father was taken to this home, I had to ask and question the staff about his care, even the most basic care. Usually, a care home is supposed to provide families with reassurance that their
loved ones are not in safe hands, but this was never the case for our family. I would most definitely not recommend this care home at all. My father did not even get the most basic care (we had to ask for him to be cleaned, we had to provide his own incontinence pads because assessments were not done, we had to ask staff to help feed him as he had lost so much weight, we had to ask for supplement drinks, we asked for a doctor to be phoned to come to the home for 5 days, this never happened. Every day was a heartbreaking battle, even when the senior staff were asked if they could meet his needs. This is not a 5-star care home. Please don't leave your loved ones here.

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Review from Barbara L (Day Care) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We attend the dementia cafe on a Tuesday. It's a lovely facility provided by the care home and we look forward to attending each week. Lovely staff, they are kind, friendly and helpful. very clean, hygienic and excellent activities.

Reply from Cameron Davies, Marketing Executive at Pendle Brook Care Home

We're so happy you're enjoying our weekly dementia cafe! It's a great event that we're excited to be hosting.

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Review from Graham B (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently been able to visit my 98-year-old mother on a weekly visit. Always greeted with a smile and chat. All staff are welcoming, friendly and helpful. Despite PPE, it's always a pleasure to visit. I would certainly recommend the home if asked to.

Reply from Leanne Gorton, Registered Manager at Pendle Brook Care Home

Thank you for your lovely review. Your mum is a pleasure to support and we always look forward to your visits.

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Review from Geoffrey B (Son of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When phoning to speak to Mum, whoever answers the phone is always courteous and very friendly, nothing seems too much trouble. Even Mum says that the carers are really nice and friendly, and believe me, Mum can be very awkward. When visiting Mum now, we have to be tested every time for Covid which can
be a bit of a bind, but the staff are fantastic and very friendly so it does not seem so much of a chore really. Really good to talk to.

Reply from Robin Nkomo, Marketing and PR Executive at Pendle Brook Care Home

Thank you for your feedback and review. It's lovely to hear you and your mum are happy with your experience at our home.

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Review from Janice A (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On 1st impression of going into Pendle Brook, it is a very beautifully decorated home and you are greeted by very happy and helpful staff. Mum's bedroom and ensuite is very well fitted out and beautifully decorated. There is plenty of room for the residents to move around and different rooms to sit
and have a chat, watch TV or have some quiet time. The activity co-ordinator keeps the residents busy part of the day, if they want and always updates the 'Facebook" page about what they are doing, so we are well informed during this awful crisis we find ourselves in at this moment. All the staff and the carers look after mum very well with patience, understanding and encouragement. This is truly a five star home. Thanks to all of you.

Reply from Leanne Gorton, Registered Manager at Pendle Brook Care Home

Thank you so much for your amazing feedback. We are thrilled that you are so happy with Pendle Brook and that you feel well informed during this time of such uncertainty.

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Review from Linda A (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent by all staff. Lovely gardens. My mum's room is of a high standard. Excellent food. Nice gardens. They have all sorts of activities for the residents to join in.

Reply from Leanne Gorton, Manager at Pendle Brook Care Home

Thank you for your lovely review. We are so happy that you are pleased with the care and facilities here at Pendle Brook. It is an absolute pleasure to be around and care for your mum.

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Pendle Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.585 for Pendle Brook Care Home is calculated as follows: ( (130 Excellents x 5) + (14 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 164 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pendle Brook Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (5)

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Kelly Gough

Job Title: Registered Manager

Joined: 2021

I’m the Registered Manager of Pendle Brook Care Home and have worked in the care sector since 2007. I started my journey as a care assistant at the age of 17, and over the years, I’ve developed a deep passion for supporting others and making a real difference in people’s lives.
I hold a Level 5 Diploma in Leadership for Health and Social Care, and I lead with a firm but fair approach. I believe in setting high standards while also creating a supportive, positive environment for both residents and staff. One of the most rewarding parts of my role is helping team members grow and achieve their own goals and aspirations within the care profession.
Care isn’t just a job for me—it’s something I truly believe in. My aim is to ensure that Pendle Brook is not only a place of safety and dignity for our residents but also a place where they feel genuinely valued and cared for.

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Jade Rees

Job Title: Deputy Manager

Joined: 2018

With over 19 years of experience in the care sector, I began my journey with Rochcare in 2018 as a Carer at one of our sister homes and joined Pendle Brook in 2020. Since then, I have progressed through the roles of Senior Carer and Team Leader, and now proudly serve as Deputy Manager. I hold both Level 2 and Level 3 qualifications in Health and Social Care. During my time as Team Leader, our team was honoured to be regional finalists at The Great British Care Awards—a testament to the dedication and passion we bring to our work.
Pendle Brook is more than just a workplace; we consider ourselves a family, and that sense of warmth and community is felt by everyone who walks through our doors. I find my role incredibly rewarding and feel privileged to make a meaningful difference in the lives of the residents who call Pendle Brook home. Equally, I take great pride in supporting our dedicated staff—encouraging their development, fostering growth in their careers, and working together to deliver the highest standard of care.

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Wiktoria Wasilewska

Job Title: Team Leader

Joined: 2021

I began my journey at Pendle Brook in 2022 as a carer, progressing to Senior Carer and now Team Leader. I am currently working towards my Level 3 qualification in Health and Social Care and serve as the Medication Champion for the home. I’m passionate about supporting my colleagues and fostering a positive team environment. For me, the residents are the highlight of every shift—their warmth and personalities make each day truly rewarding.

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Ellie Hodges

Job Title: Senior Carer

Joined: 2021

I joined Pendle Brook in June 2022 as my first role in a care home, bringing with me a strong passion for providing exceptional care. Holding a Level 3 qualification in Health and Social Care, I have steadily advanced from Carer to Senior Carer. In addition to my caregiving responsibilities, I serve as the Skin Integrity Champion, focusing on enhancing residents’ comfort and well-being. I am dedicated to supporting residents in leading fulfilling lives, and I am proud to be part of a highly skilled and collaborative team.

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Susan McCumsky

Job Title: Head Chef

Joined: 2020

With over 35 years of experience in care sector catering, I have progressed from a kitchen assistant to my current role as Kitchen Manager. I joined Pendle Brook in 2019 and take great pride in delivering high-quality, freshly prepared meals tailored to the individual needs of our residents. I have extensive knowledge of special diets and allergens, and I am committed to maintaining the highest standards in food safety and nutrition. I also value the opportunity to engage with residents, regularly discussing menu ideas to ensure our meals are both enjoyable and inclusive.

Frequently Asked Questions about Pendle Brook Care Home

What types of Care is Pendle Brook Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pendle Brook Care Home have?

There are 50 Single Rooms.

What are the Facilities & Services at Pendle Brook Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pendle Brook Care Home to the centre of Accrington?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pendle Brook Care Home to verify any information. View our terms and conditions. Pendle Brook Care Home has an Enhanced Service - more info.