Pendle Brook Care Home

2 Haworth Street, Oswaldtwistle, Accrington BB5 3EA
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9.6 24 Reviews
  • Pendle Brook Care Home, Accrington
Pendle Brook is a five-star residential and dementia care home based in the small town of Oswaldtwistle on the border of Accrington in Lancashire.

Pendle Brook is a family-owned luxury care home established in 2019. Management prides itself on providing exceptional accommodation and expert care for people aged 65 and over in a homely community setting.

The home has been specifically designed to minimise residents' stress and confusion often associated with dementia.

There are 50 ensuite bedrooms, three lounges and four quiet rooms.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

We're happy to supply you with an itemised quote based on your specific care needs following an in-depth conversation with you, your loved ones and any current caregivers. This allows us to reflect the level of care required in the price we quote.

These prices are only a guideline, please contact Pendle Brook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly Gough (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (50)
  • Single Rooms with ensuite Wet Room (50)

Visiting

  • Pendle Brook doesn't have set visiting times – the home is always open to visitors. Friends and family are welcome to pop in at any time to see loved ones in rooms, lounges, and other communal areas. Residents have the right to decide who they see and when, and are also free to get up and go to bed when it suits them.

Parking

  • Parking available onsite.

Total of 24, showing 21-24
9.6

Pendle Brook Care Home has a Review Score of 9.6 (9.585) out of 10, based on 14 reviews in the last 2 years. Over all time Pendle Brook Care Home has 24 reviews.

Overall Experience

  • 21
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  • 1
  • 1
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Date Published

24
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Overall Experience  Overall Experience 5.0 out of 5

This care home is the gold standard on which other places should be modelled. It is a bright, cheerful and friendly home. It does not feel overly formal and has a lovely atmosphere. Staff are friendly and helpful. Book me in!

Reply from Leanne Gorton, Manager at Pendle Brook Care Home

Thank you for your lovely review. We are so happy that you are pleased with Pendle Brook and all that we offer.

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Overall Experience  Overall Experience 5.0 out of 5

Everything was first class.

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Overall Experience  Overall Experience 5.0 out of 5

My grandma is a current resident of Pendle Brook and is set to stay there for the foreseeable future. Our experience so far has been nothing short of positive. The quality of care is outstanding, the staff are so friendly and it’s very reassuring to know my grandma is being so well looked after.
My
grandma's feedback is that the carers treat her with respect and dignity at all times, the food is excellent and the premises are always spotless. My grandma has even commented that she is never bored and there is always someone to chat to. Visiting times are extremely flexible, meaning that we, as family members, can come and go as we please throughout the day and evening.
Overall we are so happy with Pendle Brook and would be delighted to recommend them to anyone looking to find a home for an elderly family member needing support.

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Overall Experience  Overall Experience 5.0 out of 5

The care I received during my stay was outstanding and I was treated with dignity at all times.
The staff were fantastic and helpful. I enjoyed the food and there was an extensive choice to choose from.

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Pendle Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.585 for Pendle Brook Care Home is calculated as follows: ( (130 Excellents x 5) + (14 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) + (4 Very Poors x 1) ) ÷ 164 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pendle Brook Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Sep 2022

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

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Meet the Team (5)

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Kelly Gough

Job Title: Registered Manager

Joined: 2021

I’m the Registered Manager of Pendle Brook Care Home and have worked in the care sector since 2007. I started my journey as a care assistant at the age of 17, and over the years, I’ve developed a deep passion for supporting others and making a real difference in people’s lives.
I hold a Level 5 Diploma in Leadership for Health and Social Care, and I lead with a firm but fair approach. I believe in setting high standards while also creating a supportive, positive environment for both residents and staff. One of the most rewarding parts of my role is helping team members grow and achieve their own goals and aspirations within the care profession.
Care isn’t just a job for me—it’s something I truly believe in. My aim is to ensure that Pendle Brook is not only a place of safety and dignity for our residents but also a place where they feel genuinely valued and cared for.

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Jade Rees

Job Title: Deputy Manager

Joined: 2018

With over 19 years of experience in the care sector, I began my journey with Rochcare in 2018 as a Carer at one of our sister homes and joined Pendle Brook in 2020. Since then, I have progressed through the roles of Senior Carer and Team Leader, and now proudly serve as Deputy Manager. I hold both Level 2 and Level 3 qualifications in Health and Social Care. During my time as Team Leader, our team was honoured to be regional finalists at The Great British Care Awards—a testament to the dedication and passion we bring to our work.
Pendle Brook is more than just a workplace; we consider ourselves a family, and that sense of warmth and community is felt by everyone who walks through our doors. I find my role incredibly rewarding and feel privileged to make a meaningful difference in the lives of the residents who call Pendle Brook home. Equally, I take great pride in supporting our dedicated staff—encouraging their development, fostering growth in their careers, and working together to deliver the highest standard of care.

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Wiktoria Wasilewska

Job Title: Team Leader

Joined: 2021

I began my journey at Pendle Brook in 2022 as a carer, progressing to Senior Carer and now Team Leader. I am currently working towards my Level 3 qualification in Health and Social Care and serve as the Medication Champion for the home. I’m passionate about supporting my colleagues and fostering a positive team environment. For me, the residents are the highlight of every shift—their warmth and personalities make each day truly rewarding.

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Ellie Hodges

Job Title: Senior Carer

Joined: 2021

I joined Pendle Brook in June 2022 as my first role in a care home, bringing with me a strong passion for providing exceptional care. Holding a Level 3 qualification in Health and Social Care, I have steadily advanced from Carer to Senior Carer. In addition to my caregiving responsibilities, I serve as the Skin Integrity Champion, focusing on enhancing residents’ comfort and well-being. I am dedicated to supporting residents in leading fulfilling lives, and I am proud to be part of a highly skilled and collaborative team.

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Susan McCumsky

Job Title: Head Chef

Joined: 2020

With over 35 years of experience in care sector catering, I have progressed from a kitchen assistant to my current role as Kitchen Manager. I joined Pendle Brook in 2019 and take great pride in delivering high-quality, freshly prepared meals tailored to the individual needs of our residents. I have extensive knowledge of special diets and allergens, and I am committed to maintaining the highest standards in food safety and nutrition. I also value the opportunity to engage with residents, regularly discussing menu ideas to ensure our meals are both enjoyable and inclusive.

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