Marine View Lodge

3 Alexandra Road, New Brighton, Wirral CH45 0JZ
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9.5 77 Reviews
  • Marine View Lodge, Wirral
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Care Provided by Marine View Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to an assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Good to Know

Person in Charge

  • Suzanne Lawler (Lodge Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Marine Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors welcome to use the facilities. For example, may like to join loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Marine View Lodge Reviews (77)

9.5

Marine View Lodge has a Review Score of 9.5 (9.545) out of 10, based on 30 reviews in the last 2 years.
Over all time Marine View Lodge has 77 reviews.

Overall Experience
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Date Published
  • 77
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Reviewer Connection to Marine View Lodge
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Total of 77, showing 41-60
Review from C R (Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For me personally, I consider myself very lucky to be a resident.
At times I feel frustrated (and upset) for the staff, as so much seems to be expected of them and I am appreciative of the care they give me and thank them all.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for leaving a review. The staff at Marine View Lodge feel privileged to care for you on a daily basis, we consider you as part of our family here at the lodge.
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Review from Lyn C (Daughter of Resident) published on 10 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad spent his last 7 months at Marine View Lodge and was very happy there. He loved the singing, enjoyed his music therapy and made great friends with the staff! His last couple of weeks were upsetting but the staff gave 100% he was attended to 24/7
Reply from Sue Lawler, Manager at Marine View Lodge
Thank you for your wonderful and kind message, we are pleased to hear your family was happy with your dad's care provided at such a difficult time. It was a privilege and honour to have met and cared…read more
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Review from Elaine R (Niece of Resident) published on 29 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty felt safe in her time spent with you. She was well looked after. The staff were very friendly and the food was amazing. She enjoyed the activities and the days when there was a summer fair or celebration of the Queen's anniversary. Thank you for everything you did for her.
Reply from Sue Lawler, Manager at Marine View Lodge
Thank you for your wonderful and kind message, we are pleased to hear your family was happy with your aunt's care provided at such a difficult time. It was a privilege and honour to have met and cared…read more
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Review from J S (Wife of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and caring staff.
If there is a problem it is sorted out right away.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for your excellent feedback for our team it is always great to receive valued feedback
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Review from Lynda M (Daughter of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad hasn't been here very long (2 weeks). My second experience of a nursing home. Can I say how pleased I am with the care and attention by all the staff. Even though my dad has been poorly, they are all looking after him very well. This place is clean and does not smell. The meals are wonderful home-cooked
meals.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for your lovely review regarding the care provided to your Dad it is always a pleasure to care for such a wonderful resident and provide the best care possible.
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Review from Galvin E (Son of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very happy with the care our Mum got, on the whole, but a few times we did find Mum left to sleep sitting at the dining table, we didn’t really understand this.
Very good social and regular events included visitors.
The only letdown was the lack of response from the GP’s and failure to turn
up when called upon by the staff.
Reply from Sue Lawler, Manager at Marine View Lodge
Thank you for your review Galvin, we were extremely lucky to of met and had the pleasure to care for your mum, we appreciate your feedback regarding the GP service provided and will pass this on to…read more
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Review from F M (Friend of Resident) published on 26 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was very clean and all staff involved were well-mannered. My friend who is a resident loves it there and loves all the staff, says they are very caring and friendly.
Well done to Marine View Lodge.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for your lovely review regarding the care provided to your friend it is always a pleasure to meet such wonderful residents and provide the best care to all.
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Review from Jane H (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since bringing my mum here to Marine View, she has improved massively and settled in well. Staff are lovely too. I can now sleep at night!
Reply from Sue Lawler, Manager at Marine View Lodge
Good afternoon many thanks for your kind words it is an honour to have Mum in our care home.
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Review from B S (Partner of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the care and attention given.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for your excellent feedback for our team.
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Review from Julie R (Daughter of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The majority of staff are really caring and treat the patients really well. There have been a lot of agency staff recently which does not add to continuity which is important.
The care is expensive, but it's great to have a new building and ensuite bathrooms.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for your response we appreciate and value any feedback from service users and their families.
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Review from Catherine M (Niece of Resident) published on 11 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was the most wonderful person, professional and dignified, the staff that looked after her emanated the very same. They were kind, professional, welcoming and friendly to the very end. What amazing staff you have working for you, you should be so proud. We couldn't have asked for more or better.
Your facilities were perfect, modern and clean and in a perfect setting overlooking the river. Your front-of-house staff, welcoming and simply lovely, whatever time we arrived.
For anyone with loved ones in care or on the journey, this was truly the perfect setting. You made everything seamless and comfortable, not just for my aunt but for my family as well.
Thank you to all your staff from myself, my mum, brothers, uncle/s, cousin/s and great niece/s.
Kindest regards and love to all.
Reply from Sue Lawler, Manager at Marine View Lodge
Thank you for your wonderful and kind message, we are pleased to hear your family was happy with your aunt's care provided at such a difficult time. It was a privilege and honour to have met and cared…read more
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Review from Stephen G (Son of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad only spent 6 days in Marine View Lodge because he was end of life. We could not of asked for a better place for him to have stayed for his last days. The care was impeccable and the care we were given, as a family, was amazing. What a fantastic team you have here!
We could not rate food or activities,
because he didn't have any - but you make a great cup of tea!
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks, Stephen, for your lovely review. It was a pleasure to have cared for your dad for a small period of time, we wish you and your family all the best.
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Review from B T (Sister of Resident) published on 6 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. My sister has been at Marine View Lodge for just under one year. The staff adore her; she is spoilt rotten and settled in from day one. I would recommend this home.
Reply from Sue Lawler, Manager at Marine View Lodge
Thank you for your lovely review. Marine View Lodge pride ourselves on the care and love we give to our residents. The staff are number one, and we can guarantee that all of our residents are safe and…read more
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Review from Angela D (Daughter of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed to find my mum 24 hour nursing care fast when she was being discharged from hospital after having suffered a bad fall which had accelerated her dementia. I was so relieved when I telephoned the manager and was told there was a room available for her. The day she arrived I went in and to my
astonishment I found my mum smiling and happy in her new bed. Staff did a great job of welcoming her and settling her in. Over the coming weeks my mum was transformed thanks to the amazing carers and nurses. They soon had her up out of bed, full dressed and feeding herself. This has given me and my family such sheer relief and peace of mind. During her stay she has so enjoyed music therapy, numerous parties and one to one activities with staff. They have even taken her out for a coffee. We have celebrated my dad's 90th birthday party with her when staff made us a birthday cake and decorated the room. All the staff treat my mum (and my dad) with the greatest respect, dignity and love.
Reply from Beverley Favager, Lodge Service Advisor at Marine View Lodge
Thank you for your lovely review. New residents will always receive a warm welcome to Marine View Lodge. We understand it can be a daunting experience moving to new surroundings with new faces and…read more
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Review from Sarah R (Daughter of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review is from experience of 1 month at Marine View Lodge. I couldn't be more thrilled that my 89 year old father was offered a place here. The staff and amenities are excellent - Dad says the food could be hotter, but that's the only bad thing he said.
Reply from Beverley Favager, Lodge Service Advisor at Marine View Lodge
We are glad that your early impressions of Marine View Lodge are excellent! Thank you for choosing our care home for your father, it is a pleasure to have him stay here. The staff strive to provide…read more
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Review from Clive W (Son-in-law of Resident) published on 17 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law, who has dementia, moved into Marine View Lodge nursing home in June 2021 following a fall at home and a spell in hospital. At the time she was bed-bound and unable to feed herself, however thanks to the loving attention of the carers and nursing staff she was soon able to be dressed
and regain some mobility along with regaining her healthy appetite and the ability to feed herself again. The change in her well being and appearance in a few months was nothing short of miraculous due entirely to the professional attention of all the staff whom I couldn’t fault. My father-in-law visits every day and is now welcomed as part of the family, he has been treated with great dignity which has helped him come to terms with his wife of 66 years having to go into care. Overall from what I have seen and experienced I would highly recommend the Marine View Lodge.
Reply from Beverley Favager, Lodge Service Advisor at Marine View Lodge
Thank you for sharing the progress your mum has made since moving into Marine View Lodge. With loving care and attention it is amazing to see the improvement residents can make, even in a short period…read more
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Review from Carolyn B (Daughter of Resident) published on 17 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum had to move into the home in July this year, as her Vascular Dementia was getting worse, and I was unable to care for her any longer. I felt very guilty as I did not want to do it, but since she has been in their care I should not have worried.
She is cared for extremely well and treated with
dignity and respect in a caring, compassionate manner.
The nurses and carers are angels and should be appreciated more for the work that they do.
Reply from Beverley Favager, Lodge Service Advisor at Marine View Lodge
Thank you for your very kind review. Our staff will be so pleased to know you are happy with the care your mum is receiving. To know your mum feels she is being treated with dignity, compassion and…read more
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Review from Barbara H (Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a fall at home in my bedroom in October. I was really poorly in hospital and I was sent to Marine View Lodge to continue learning to walk again and get better. I was very frightened as I had never been in a care home before and I was nervous about falling again. Because of Covid, I was told that
I had to stay in my room at first and not mix as I needed to be tested. I felt so ill I want to be bothered, I didn’t really want to speak to anyone anyway. I didn’t want to eat, but the nurses encouraged me to and the physios were the people who wanted to make me walk again. A lady there became my lifeline in there, she would bounce into my room, do my hair for me and take me down to the lounge. I loved every minute. They did a birthday cake and party for my 83rd birthday, I met the Chef and the Manager used to come to my room and sit and chat with me. Nothing was too much trouble, I came home yesterday I will miss it all. I feel like a new woman.
Reply from Susan Derby, Business Development Manager at Marine View Lodge
We would like to thank you for your lovely review, and so happy that you enjoyed your birthday and time with us. We like to make a fuss of our residents, at all times, but especially birthdays. A…read more
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Review from Tracy S (Daughter of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mum had a fall at home and broke her hip. After a hospital stay, she was brought to the Marine View Lodge. She was frail and weak, and the difference in her now a few weeks down the line is breathtaking. Excellent nursing care and food have built her up, but I believe the biggest contributor
to her bounce back has been the lady who organises so many fun interactive events, it's inspiring. My mum couldn't be in safer hands, she's coming home soon and will miss Marine View Lodge and all the staff, and that statement is from someone who is there right now and says it all really. Thank you for caring for my mum like a family.
Reply from Susan Derby, Business Development Manager at Marine View Lodge
Thanks for your lovely review. I spoke with your mum yesterday and she was looking forward to coming home to your family. She could not praise the staff, the Lodge itself and our wonderful rooms and…read more
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Review from Sandy V (Daughter of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would definitely recommend this home for nursing care. The teams were amazing to my dad who was very happy there. The dedication of the nursing staff was second to none, both with my dad and my family during his last couple of weeks of life. Despite Covid19, they kept us all safe and cared for.
Well
done to this amazing team of people.
Reply from Susan Derby, Business Development Manager at Marine View Lodge
Thank you for your lovely review, and the team are so glad that your dad was happy with his time here. The staff are indeed amazing, as you say, they go the extra mile to make sure our residents have…read more
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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Marine View Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.545 for Marine View Lodge is calculated as follows: ( (236 Excellents x 5) + (81 Goods x 4) + (26 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 352 Ratings = 4.545
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marine View Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marine View Lodge to verify any information. View our terms and conditions. Marine View Lodge has an Basic Service - more info.