Marine View Lodge

3 Alexandra Road, New Brighton, Wirral CH45 0JZ
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9.5 77 Reviews
  • Marine View Lodge, Wirral
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Care Provided by Marine View Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to an assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Good to Know

Person in Charge

  • Suzanne Lawler (Lodge Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Marine Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors welcome to use the facilities. For example, may like to join loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Marine View Lodge Reviews (77)

9.5

Marine View Lodge has a Review Score of 9.5 (9.545) out of 10, based on 30 reviews in the last 2 years.
Over all time Marine View Lodge has 77 reviews.

Overall Experience
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Date Published
  • 77
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Reviewer Connection to Marine View Lodge
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Total of 77, showing 61-77
Review from Pamela D (Daughter of Resident) published on 6 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Following a stay in the hospital, our father has been recuperating at Marine View Lodge. Yesterday, he celebrated his 95th birthday, and we would just like to take a moment to thank all the staff for the wonderful day they gave him. Staff went to a tremendous effort to ensure that everything was just
perfect! The room looked amazing with fabulous balloons and banners, and the tables looked so pretty with flower arrangements. His birthday cards were thoughtfully displayed around the room, and he was even given a lovely ‘happy birthday’ glass as a gift. Delightful afternoon tea was provided, and on the big screen, they showed a concert - dad’s favourite musician. The staff made sure we Facetimed dad, which was lovely and even Facetimed his grandson in the USA! In these difficult times when we are separated from those we love and care about most, it is heartwarming and comforting to know he is surrounded by such kind, caring people. Words cannot express our appreciation.
Reply from Susan Derby, Business Development Manager at Marine View Lodge
Thank you for your lovely review, we must say we try our utmost to ensure all of our residents have a wonderful time every day, not just birthdays. It was a pleasure to spend his birthday, the rest of…read more
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Review from Marie Elizabeth I (Wife of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband is a resident at Marine View Lodge. The standard of care has been excellent. Any requests or queries we have had have been dealt with promptly and efficiently. The staff are always involved with the residents. They are light-hearted, friendly and welcoming. There’s always a cup of tea or
coffee on offer for visitors. All the rooms and open areas are bright and clean.
Reply from Susan Derby, Lodge Relations Manager at Marine View Lodge
Thank you for your wonderful review. Athena, and indeed both of our lodges in New Brighton, Marine View and Lighthouse Lodge, pride themselves on the care and love they give to our residents. The…read more
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Review from Rosie G (Granddaughter of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was well taken care of here. Wanted for nothing and was loved by staff as if he was part of their family. We are so glad we chose Athena. The home is well placed to visit with New Brighton station being next door.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thanks for your lovely review, I know I spoke to you and you felt that your granddad had the best time he could with us. The care is the best anyone will find, all of the staff treat our residents…read more
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Review from Ken R (Son of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home with outstanding staff who look after their residents by treating them as individuals and as family, giving them care, support and respect they deserve and need. I would fully recommend this care home.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thank you very much for your response. It has been a difficult time all around. But the team at Marine View Lodge have gone that extra mile to ensure the security and safety of our residents is…read more
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Review from A W (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful home and staff are wonderful. My mam has settled in well and her health seems to have improved. No hospital admissions, unlike last year. Plenty of activities for her to join in with if wanted. I would highly recommend this home.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
We take pride in caring for our wonderful residents, our staff are especially chosen for their care and experience in this field. Activities are numerous, our entertainment team are always planning…read more
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Review from H L (Friend of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nothing to comment on - all very good.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thank you for taking the time to complete the review for our home, it is top quality and a fun place for all to live and work in.
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Review from Peter W (Son-in-law of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and professional staff. Mum's health has improved immensely since she came to Marine View. There is always plenty for her to do.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thanks for your lovely review and so happy that mum has improved in health and wellbeing. Our programme of activities includes a variety of things for our residents to partake in, whatever they chose…read more
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Review from Roland H (Son of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Marine View to be an excellent new home for our mother. The staff are very friendly and committed.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thanks for your review, it is indeed mum's new home and she has settled in well, I hope you feel you get a warm welcome each time you come to visit. The warmth extends into the home from all the…read more
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Review from E A (Friend of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good overall, building, staff and care. Thank you.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thanks for your review, we offer excellent top quality care and staff are premium. Glad to hear you are pleased with what we are doing, we intend to carry on with the good work.
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Review from A M (Son of Resident) published on 23 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Marine View Lodge is a very new purpose-built facility that has a very positive atmosphere. The staff are kind and attentive and have helped my mother to settle in.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thank you for your kind words, the staff are indeed attentive and go out of their way to promote a wonderful atmosphere so our residents enjoy every minute here. I will inform the staff, and thanks…read more
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Review from Shirley D (Sister-in-law of Resident) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, helpful and supportive. A nice environment with activities if wanted.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thank you for your review, the staff are especially chosen for their understanding of our resident's needs. All are well skilled and receive ongoing training to enable continuity of care.
There are…read more
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Review from J D (Wife of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband moved here at the end of November. All the carers and staff have been wonderful. Everyone has made a real effort to get to know him and understand his needs. There have been various activities and he has been encouraged to join in with all of them.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thank you for your lovely review Julie, indeed every day we see your husband encouraged to join in, especially with the musical activities. Our staff are chosen with a total understanding and empathy…read more
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Review from A T (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Marine View Lodge to be a very good nursing home. The staff are excellent and are very caring and kind to my mum. The home is very clean and the food is good. The rooms are amazing and beautifully clean.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thank you for taking the time in sending a review for our wonderful care home. The food is amazing, such a variety each day, and catering for individual needs. Our domestic staff keep the home…read more
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Review from G M (Daughter of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Marine View as my mother came in November and the improvement in her well being is so much better. The staff are very friendly and caring and give their time to residents and their families. Also, they have some activities on a regular basis and all residents are included and
involved, no matter what their abilities.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thank you for your lovely review, we try and give a varied programme of entertainment and activities within our care home. We pride ourselves on no two days being the same, something for everyone to…read more
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Review from Lindsey S (Daughter of Resident) published on 25 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad has been living with dementia at Marine View for almost four months now. During our Dad's stay, his individual needs have been well catered for in terms of essential health and welfare but also with stimulation and social interaction from in house functions and days out. He has become quite
settled and calm, not only due to the beautiful uplifting interior but more importantly due to the care, understanding and dedication of the staff. We have seen how the staff react calmly and effectively in difficult situations and how they cater to his needs, such as with mobility problems etc. The staff are also encouraged to sit with the residents during mealtimes and play games (when possible), giving the place a homely feel. We, as a family, can relax with the thought that Dad is in the best possible place in his circumstances, is in good hands but we also have the benefit of a support network too.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thank you for your lovely review, and feedback for our beautiful care home, Marine View Lodge. The team are indeed excellent, it is wonderful that your father has settled in so well.
We are…read more
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Review from Pauline W (Sister-in-law of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law stayed for one-month of respite care. The staff were friendly and interacted with the residents. It was a peaceful environment and everything including the decor was of a high standard. As a retired nurse who has worked in nursing homes and had a mother with vascular dementia, I would
highly recommend Marine View Lodge.
Reply from Susan Derby, Home Relations Manager at Marine View Lodge
Thank you for your lovely review, it is a true testament to the staff that you take great comfort with the care your sister-in-law received at Marine View Lodge when she stayed with us. It is so nice…read more
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Review from Jo D (Daughter of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day I met the manager and chose Mum’s room I felt comfortable and happy, assured that this place was the right choice. Since Mum moved in my feelings have only been reinforced and my sense of relief and reassurance that mum is now living in a place where all her needs are being met are growing
daily. Yes - this is a beautiful, bright, comfortable building. It is conveniently located next to the train station, steps away from local services and has a light, warm, welcoming feeling, but its real strength is its staff who, without exception, are warm, welcoming, friendly, calm and professional. They provide the highest standard of total nursing care to my Mum, who looks comfortable and well cared for whenever I visit. Their communication is excellent and I am informed and involved in all decisions. Their open visiting allows me to pop in when I’m passing and I feel able to stay for as little or as long a time as I can. I would highly recommend Marine View Lodge.
Reply from Ann Nolan, Home Manager at Marine View Lodge
Thank you for this marvellous review, it is a real pleasure to care for your mum, we are glad that you can call in and see her at any time and feel confident that your mum is safe and well cared for.…read more
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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Marine View Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.545 for Marine View Lodge is calculated as follows: ( (236 Excellents x 5) + (81 Goods x 4) + (26 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 352 Ratings = 4.545
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marine View Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marine View Lodge to verify any information. View our terms and conditions. Marine View Lodge has an Basic Service - more info.