Marine View Lodge

3 Alexandra Road, New Brighton, Wirral CH45 0JZ
Review Us
9.5 77 Reviews
  • Marine View Lodge, Wirral
Show Marine View Lodge on the Map

Care Provided by Marine View Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to an assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Good to Know

Person in Charge

  • Suzanne Lawler (Lodge Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Marine Lodge offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors welcome to use the facilities. For example, may like to join loved ones in the spacious dining room for a meal, or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance; So to ensure staff members are available.

Parking

  • Onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

Are you the Owner/Manager of Marine View Lodge? View your Advertising Options

Marine View Lodge Reviews (77)

9.5

Marine View Lodge has a Review Score of 9.5 (9.545) out of 10, based on 30 reviews in the last 2 years.
Over all time Marine View Lodge has 77 reviews.

Overall Experience
  • 62
  • 12
  • 3
  • 0
  • 0
Date Published
  • 77
  • 1
  • 12
  • 30
  • 47
Reviewer Connection to Marine View Lodge
  • 34
  • 11
  • 9
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 77, showing 21-40
Review from A C (Wife of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely clean, modern building with all the equipment that is required. Kind, caring staff that support residents and families.
Always happy to help at any time.
The whole family feel it is the best place for his care.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for the lovely review I will forward your comments to the team, our team always strives to give exceptional care to both families and their loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N W (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very pleased with the staff at Marine Lodge. They go above and beyond in engaging with the residents, making them feel almost like friends rather than care staff. The residence is run professionally and recently the number and variety of activities has improved. A wish would be for the
rooms to be cleaned and hoovered more thoroughly/regularly. Recently, there has been no hot water on my mother's floor (for three weeks and counting) which means no baths/showers, which is not satisfactory. Overall, we are very happy with Marine View Lodge.
Reply from Sue Lawler, Manager at Marine View Lodge
Thank you for your kind words. I will make sure that the staff know that you appreciate all that they do. All rooms and public areas are cleaned on a daily basis, but I will draw your comments to the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L T (Daughter of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad stayed for a year and was very happy with the service. My dad made friends with the staff and was grateful for the care received. My dad's family were happy with the staff and service received. Excellent care home with caring, professional staff.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for your wonderful review and feedback and mostly many thanks for trusting Marine View Lodge to care for your loved one, it was a pleasure.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elspeth H (Daughter of Resident) published on 27 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care Mum receives at Marine View Lodge. We had to move her here from another nursing home in early 2023 because the previous home couldn't provide the specialist care she needed. Thankfully, due to the skilled and experienced dementia care and nursing staff, she has settled
in well and appears happy and contented every time we visit, which was rarely the case in the old nursing home. The residents are kept stimulated by regular activities which they appear to enjoy, and the staff put on fun parties during the year (e.g. Mother's Day, Easter, Christmas, etc) which the residents really enjoy. It is also reassuring to see that the place is really well staffed by plenty of carers, so all the residents get enough care and attention. I would highly recommend Marine View Lodge for dementia care. A big thank you to all the staff.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for the wonderful review, we pride ourselves in giving exceptional care for your loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C W (Husband of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of nursing care is excellent. the nurses are able to recognise changes in my wife's physical and mental health and respond promptly to either manage it themselves or request support from the GP or the mental health team.
The care staff are able to care for my wife with compassion and good
humour.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for the wonderful review, we pride ourselves in giving exceptional care to your loved one and value all feedback received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gary E (Son of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
My dad's care has been poor this month. He has frequently still been in his nightwear when I arrive at 10 am. Some days he has not been showered and has smelt. His slippers, braces and other items of clothing frequently go missing, some never to return. He is never shaved. I have asked for him to see
the podiatrist as his toenails have not been cut for months and months but for some reason, this has not happened.
Reply from Sue Lawler, Manager at Marine View Lodge
Good afternoon I am sorry to hear that you are dissatisfied with the care given and would like as always to be given the opportunity to discuss the care provided to your relative and am always…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian C (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I cannot express highly enough how satisfied we are with the care, kindness and attention shown to our mum in Marine View Lodge. The staff are all wonderful. The cleanliness is excellent and Mum loves the food. We are happy that Mum is happy and her overall well-being has improved so much.
Reply from Susan Derby, Business Support Manager at Marine View Lodge
Thank you so much for taking the time to write this lovely review of Marine View Lodge, we are so glad that her well-being has improved so much. It is wonderful to hear that your mum has enjoyed our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mathew C (Son of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been here for more than 2 years now and I can honestly say I wouldn't have him anywhere else. The building is always kept so clean in every aspect and as my father is coming to the end stage of his Parkinson's which is unfortunate but grateful for how all members of staff are keeping me
up to date with his condition and having a care plan in place which gives me peace of mind. They always have activities and let families know about this all the time. All members of staff have treated me and my family with amazing respect and kindness some of which I even call friends now. I should also mention that my father's previous care home didn't meet all his standards but Marine View has gone above and beyond for him and I appreciate it.
Reply from Susan Derby, Business Development Manager (Support) at Marine View Lodge
Thank you for taking the time to leave us your wonderful feedback with regards to your father and our fabulous home. We pride ourselves in offering the best possible environment and care to all our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R L (Son of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad went in on 10/11/23 he received excellent care, very clean and modern building, great facilities. The staff always very polite and were always very willing to help him as much as possible to keep him comfortable.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for the lovely response it was a pleasure to be given the honour of looking after your loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janine H (Daughter of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
I feel that the standard of care has dropped in the last few months. Medication is left on the table.
Dirty water glasses.
The bin not emptied.
Commode left uncovered in the room.
Mum looking uncared for, teeth not cleaned, nails dirty.
I appreciate staff are busy not it just seems as though no
one has time anymore.
Visitors are asked to use facilities in the middle lounge to make drinks but there are no mugs/cups available and no coffee, tea, sugar and milk - probably not high on anyone’s priorities but it would be nice if they were available
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for the feedback. I am always happy and available to discuss any concerns with family and address them immediately. I am sorry that you have had this experience and will look into this…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P B (Wife of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my husband gets. Staff are all very friendly and caring.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for your amazing review we always aspire to give every resident exceptional standards of care and really appreciate your feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda F (Daughter of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank the wonderful colleagues at Marine View Lodge enough for the care, compassion and dedication they showed to the care of my Dad. The facilities are fabulous, nothing was ever too much trouble, and it is a lovely environment for Dad to be cared for in. It is a wonderful care home for those
with dementia, the care was first class. Thank you again to everyone who cared for my Dad but in particular two staff members.
Reply from Sue Lawler, Manager at Marine View Lodge
We are so glad to hear these wonderful words are team go above and beyond for all residents in our home and will remember your dad fondly, many thanks for the lovely review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Amanda A (Daughter of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has received excellent care since she has been at Marine View Lodge Care Home.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for the wonderful review, we pride ourselves in giving exceptional care for your loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley P (Daughter of Resident) published on 15 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff and facilities enough! My mother lived at Marine View Lodge for her final couple of years, and it was a huge relief to me knowing that she was safe, comfortable and well cared for. The staff are friendly, helpful and genuinely caring. The facilities are beautiful and clean,
with great views from the upper areas.
The staff are wonderful. They communicate well and are always smiling and friendly. I love them all!
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for the wonderful review, Lesley; we pride ourselves in giving the highest standards of care, and it is always great to receive such positive feedback.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P W (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff, great food. Mum enjoyed here, she had a fantastic time.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for your lovely words it was a pleasure to of cared of such a valued member of your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L R (Daughter-in-law of Resident) published on 5 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law who has advanced Parkinson's and complex needs has been cared for at Marine View Lodge since September 2021. The team here are always there to help support and make sure she has the nursing care she needs. They are also there to listen when you have any concerns too - the manager and
her team of nurses and carers always make you feel welcome.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for the lovely review, we are so proud of our team at Marine View Lodge and we appreciate your continued support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise R (Daughter of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Marine View Lodge looked after our dad so well. He was only there for a couple of months but in that time he was treated with care and compassion. They were wonderful and I can’t praise them enough. The staff made the worst experience in the world bearable.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for the lovely review it is always such a pleasure for the team to know their exceptional care does not go unnoticed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard S (Son of Resident) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff exceeded all our expectations and succeeded in making my dad’s last few weeks so much more than it might ordinarily have been. The home itself is modern and very well equipped but it is the staff that makes this place sparkle. They are truly amazing, helpful, compassionate superstars.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for you lovely review we are so pleased you are happy with the care given to Dad, it was a pleasure to have met such a funny wonderful man.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret G (Wife of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy with the care my husband has received since moving into Marine View Lodge. From day one you encouraged him to eat (he was only 5st) and he was so frail and weak. He soon put some weight on and looks so much better. I think all your staff are amazing, very caring and have a special
relationship with the residents. It isn't an easy job, they have so much to contend with, so me and my family can't thank you enough for the care and attention you give to my husband. Thank you so much.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for the lovely review it has been a pleasure to have looked after such a wonderful man.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean S (Wife of Resident) published on 14 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very caring and friendly place, the staff are very pleasant. I feel happy and comfortable leaving my husband in their care.
Reply from Sue Lawler, Manager at Marine View Lodge
Many thanks for taking the time to review the care provided by our team we are extremely honoured to look after your husband.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Marine View Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.545 for Marine View Lodge is calculated as follows: ( (236 Excellents x 5) + (81 Goods x 4) + (26 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 352 Ratings = 4.545
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marine View Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marine View Lodge to verify any information. View our terms and conditions. Marine View Lodge has an Basic Service - more info.