Heanor Park Care Home

Ilkeston Road, Heanor DE75 7DT
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9.8 40 Reviews
  • Heanor Park Care Home, Heanor
Heanor Park is a 60-bed care home providing residential, D/deaf services, dementia care, independent living suites and respite care.

The purpose-built home is situated right in the community of Heanor on the edge of Heanor Memorial Park and has fantastic views of the woodland park and a large secluded garden to the rear of the property.

Resident wellbeing is Heanor Park's absolute focus and they work hard to ease every resident into their new home. Fortunately, they benefit from the enthusiastic support of a family-friendly atmosphere where nothing is ever too much for the residents. Everyone at Heanor Park Care Home is very sociable and enjoys a great sense of fun and togetherness.

Each of the small households has its own kitchen where independence is promoted within a friendly homely environment. The lounges and communal areas are where you’ll find residents joining in activities, mingling over cakes and coffee or perhaps even enjoying a pre-lunch aperitif. They also recognise that sometimes a bit of space is needed and the quiet rooms are always available for some relaxation or just catching up on the papers.

Heanor Park's bedrooms are generously sized, tastefully presented to a high standard and all have en suite walk-in showers. The premium and superior rooms have double beds and wall-mounted TVs and the ground floor rooms have their own garden terrace which can be personalised to suit.

The garden is the perfect spot to while away the summer months in the company of other residents. Residents will be encouraged to take part in the care home's garden activities and other exercises with the support of the team of activity staff.

They also take time to pamper residents in the care home's very own salon or spa which has a state-of-the-art jacuzzi bath or residents can relax and enjoy a film in the cinema room.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1460 – £1990
  • Self-Funded Residential Dementia Care: £1580 – £1930
  • RESPITE Self-Funded Residential Care: £1460 – £1990
  • RESPITE Self-Funded Residential Dementia Care: £1580 – £1930

All fees include: weekly hairdressing, activities and days out, bed linen, towels & toiletries and 24 hour care. Socially funded residents top-up to weekly private rate.

These prices are only a guideline, please contact Heanor Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Keeley Morris (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Plenty of free on-site parking here at Heanor Park Care Home.

Heanor Park Care Home Reviews (40)

9.8

Heanor Park Care Home has a Review Score of 9.8 (9.807) out of 10, based on 20 reviews in the last 2 years.
Over all time Heanor Park Care Home has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heanor Park Care Home
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Total of 40, showing 1-20
Review from C J (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came out of an 8 week stay in hospital to here, we were all greeted by smiling staff of all levels who were all very polite, helpful, caring and introduced themselves one by one. Mum's room is amazing and has a view that was more like home with uninterrupted views of the park. Every where is immaculate
and it is no nice for her to be able to sit at a dining table to conversate with other residents. The care is first class and sorting out Nurses to come in every day to make sure mums insulin is correct. Very good menu with plenty of choices of food. The home has plenty of space in each area and is well led and supported by a good GP surgery and staff.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for sharing your positive feedback about your experience at our facility. We are delighted to hear that your mum was greeted by smiling and polite staff who provided excellent care during her stay. We are glad that she enjoys her room with a view of the park and the opportunity to socialise at the dining table with other residents.

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Review from Deborah T (Daughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so apprehensive about moving Mum into a care home for a few weeks of respite care. I needn't have been. Mum's room and the communal areas were immaculate. The atmosphere is warm and friendly. All the staff at Heanor Par were brilliant, so supportive, so caring. First-class care. If further respite
or even long-term care is ever needed in the future. I have no doubts at all about Mum moving to Heanor Park Care Home.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you so much for leaving us such a glowing review! We are so pleased that you have peace of mind knowing if Mum needs support again that we are here. We hope to see you both again!

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Review from Janet M (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was looked after in a friendly and professional way. Everyone was kind and very helpful with any queries. Mum enjoyed the food, loved her room and came home looking healthy and happy after a 3 week stay in October 2024. Mum said it was 5 star! An excellent experience for her and us as a family.
Thank you.
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Review from J S (Son of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father is in the Deaf unit and has been since May 2023, and the service that has been provided has been second to none, I couldn't think of a better place for him to be, after a difficult year prior to him being moved into the Deaf unit he was moved around place to place and things looked bleak,
but with all the support of the great staff and management there, my dad has managed to flourish and call this place home, he has improved in so many ways due to the excellent care and support he has received and continues to improve.
I visit regularly and my dad never has a bad word to say, he genuinely loves being there, and I do think he is many people's favourite resident there.
His only complaint is that his room is too big!!
Any questions and support that I or my father need are promptly seen to and I'm always kept in the loop with everything.
5-star place with wonderful staff and residents.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for sharing your positive feedback about our Deaf Household. We are thrilled to hear that your father is flourishing and feeling at home with us. It's always heartwarming to know that the care and support provided by our staff have made such a positive impact on his well-being. We appreciate your kind words about our team and are glad to hear about the excellent experiences you and your father have had during his time with us. If you ever have any questions or need further support, please do not hesitate to reach out. Thank you again!

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Review from J B (Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Heanor Park CareHome is a beautiful building and the staff is caring and kind. Rooms are cleaned regularly, and laundry is done quickly and efficiently. Hairdressing is provided and there is a spar bath. Activities are arranged and newspapers and non-alcoholic drinks are provided. Visitors are welcome
and can bring pets to visit too. All carers are kind and attentive. However, the food is brought in pre-cooked by an outside source. The menu is tedious and old-fashioned and repeats on a weekly basis. The meals are warmed over in the kitchen and result in sloppy, inedible messes, or warmed in the microwave. Vegetables are cold and tasteless, pies and "bakes" take up the largest part of the menu, and the cheapest cuts of meat are used, judging by the unchewable meat. Salads can be prepared by the kitchen and are done beautifully, and sandwiches are brought in, but how many sandwiches can one eat?
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for providing your feedback on Heanor Park CareHome. We are glad to hear that you find the building beautiful and the staff caring and kind. We appreciate your recognition of the efforts put into maintaining clean rooms and providing efficient laundry services. Thank you for bringing up your concerns about our food. I've followed up with our Head of Kitchens about this and I've been informed that she has been in conversations with you to address this. We are committed to continuously improving our service and will work closely with you to ensure that you are satisfied with the meals you receive.

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Review from Anna U (Daughter of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Heanor Park in May 2024.
I was very anxious about this but I genuinely wished I had done it sooner!
She has been much happier and I feel I have my Mum back.
The standard of care is great and the activities are amazing.
Mum's mood has been low recently but after a trip out or great activity,
she is much happier!
The staff are all great, well trained and caring!
Mum is much safer and happier now.
Thank you, Heanor Park.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you so much for sharing your positive experience with us! We are delighted to hear that your mum has settled in well at Heanor Park and that she is much happier and safer. It's heartwarming to know that you feel like you have your mum back and that the activities and care provided have had a positive impact on her well-being. We will make sure to pass on your kind words to the staff at Heanor Park. Thank you for trusting us with your mum's care.

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Review from W B (Grandson of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grandma really liked staying at Heanor Park Care Home and said she would stay again if she needed support. I know that she was very impressed with all the staff, she said the place is beautiful but it is the staff that make the home special.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for sharing your positive feedback about Heanor Park Care Home. We are thrilled to hear that your grandma enjoyed her stay and found the staff to be impressive. We strive to create a warm and welcoming environment for all residents, and we are delighted that she felt the care home was special. We look forward to welcoming your grandma back in the future if she ever needs support again.

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Review from Julie S (Daughter of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We decided a couple of weeks of respite care would be a good idea for my mum following a stay in the hospital.
We could not have chosen a better place than Heanor Park. We felt that Mum was getting the best care there and was confident she was getting really well looked after.
The actual home is
beautiful in such lovely surroundings, all we could hear from her window was birdsong. She hugely enjoyed walking around the gardens which are very well kept. Her room was perfect, very clean with plenty of storage. The bathroom was modern and well-designed.
The main thing that made her stay so special though was the staff. They were amazing. When we were visiting we were made to feel so welcome and were treated so kindly. Mum was always commenting on how lovely they all were. It was so reassuring to us to know she was so well cared for.
I am happy to say that Mum is now back at home. Should she ever need care again it will be at Heanor Park without hesitation.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for your wonderful review! We are so glad to hear that your mum had a positive experience during her respite care at Heanor Park. It's heartwarming to know that she felt well cared for and enjoyed her time there. We take great pride in our beautiful surroundings, well-maintained gardens, clean facilities, and most importantly, our dedicated and caring staff. We appreciate your compliments and are thrilled to know that you felt welcomed and reassured during your visits. Should your mum ever need care again, we would be honoured to welcome her back to Heanor Park. Thank you for choosing us!

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Review from Helen O (Daughter of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came in for two weeks of respite. The home was just amazing, lovely, clean and comfortable. Mum's favourite thing was the staff. She said they were all so lovely. She also had her nails done, a massage and visiting from travelling zoo! I'm sure she'll be back at some point and I know we'll all be
more than happy for Mum to be at Heanor.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that your mum enjoyed her respite stay at Heanor. It is wonderful to know that she found the home to be amazing, clean and comfortable. We are especially delighted to hear that she felt well taken care of by our lovely staff and enjoyed the additional activities such as having her nails done, a massage, and getting involved with the travelling zoo. Thank you for trusting us with her care!

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Review from D S (Grandson of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An absolutely amazing care home, my grandma was really well looked after, with her enjoying the seating areas and plenty of outside space to walk around. Staff were always friendly and welcoming, and made the experience of visiting wonderful. Could not recommend enough!
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for sharing your positive experience with us! We are thrilled to hear that your grandma was well looked after and enjoyed the various amenities at our care home. Our staff take pride in providing a welcoming and friendly environment for all our residents and visitors. We truly appreciate your recommendation and look forward to continuing to provide excellent care for your loved one.

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Review from J O (Respite Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed for 16 days in Ormonde House. The room was very well appointed with everything you could possibly need.
The very best thing was the staff, their kindness, care and patience was excellent.
If I ever need respite again I shall certainly come here.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for sharing your positive experience at Ormonde household. We are delighted to hear that you found the room well-appointed and that our staff provided excellent service with kindness, care, and patience. We truly strive to make our guests feel comfortable and well taken care of during their stay. We look forward to welcoming you back if you ever need respite again in the future. Thank you for choosing Heanor Park Care Home for your stay!

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Review from R H (Daughter of Resident) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers have been helpful and very respectful to Dad, his care has been second to none. Dad is not really a mixer and enjoys his own company this has been well received and the carers have respected his wishes.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for sharing your positive feedback about the carers providing exceptional care to your dad. We are delighted to hear that they have been respectful of his need for solitude and have tailored their approach to meet his preferences. It is wonderful to know that your dad feels supported and well-cared for in his own home. We will make sure to pass on your kind words to the carers. Thank you for choosing our services.

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Review from R B (Daughter of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a terrific experience my mum had following an operation. The staff here were so very welcoming and super friendly. All her needs were met with warmth and tenderness. She has spoken so highly of all the staff, the hairdresser (who made her feel like a million dollars) the residents and this includes
the management who tended to any small request too. The rooms are beautifully equipped. As a close-knit family, we would highly recommend this care home.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for sharing your review! We are delighted to hear about your mum's positive experience at the care home. Providing a welcoming and friendly environment for residents is a top priority for us, and we are thrilled that she felt well taken care of by our staff. We are glad she enjoyed the amenities and services, including the hairdresser who made her feel special!

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Review from C S (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really lovely home. Very welcoming and inviting. Mum was very well looked after whilst in respite. The only thing that could’ve been better was activities. Mum was slightly bored at times but she wasn’t at the home for very long, only a few days, so maybe she didn't get to experience that part.
Would
have no hesitation in returning if needed longer term.
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Review from Susan F (Daughter of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care is outstanding, Mum is well looked after and it gives the family peace of mind that she’s safe.
Lovely surroundings and the staff are so supportive.
Would recommend services to anyone looking for care.
The facilities are outstanding, food served is always different and enjoyed.
Staff are very
caring towards all residents, it’s home from home.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thanks for sharing your positive experience! We're thrilled to hear that your Mum receives outstanding care and is well looked after. We understand the importance of peace of mind for families. Your appreciation of our lovely surroundings and supportive staff means a lot. We strive to create a comfortable, welcoming environment. Also, we're glad you enjoy the variety of food and our attentive staff. Thanks for recommending our services! We appreciate your kind words and are here for any further feedback or questions you may have.

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Review from Ruth F (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has enjoyed the Sunday services, being led by the chaplain. She is disappointed that she is not always informed or updated but was grateful for a carer coming to her room to tell her it was about to start.
Mum requires a special diet. She was disappointed that she had cottage pie for her
Christmas dinner which is something she has regularly. There was no special Christmas dinner available. There were no different non-alcoholic drinks available from the usual selection.
There is not a great choice of meals, but I have discussed this with the staff so hopefully this can change.
She feels that there was more emphasis on New Year than Christmas by the carers and there was little 'excitement' and celebration of Christmas.
My mother is appreciative of the care she receives from several carers. But she often has to wait for her breakfast; she often doesn't get woken up at 9 am as stated in her care plan; some staff don't know what to do to help her, or others, in the communal area.
Reply from Phoebe Booth, Media and Community Relations Manager at Heanor Park Care Home

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your mother's disappointment with the recent experiences at our facility. Please be assured that we take this feedback seriously, and we are committed to addressing the concerns you have raised.
We understand the importance of keeping your mother informed and updated about events and activities. We will work on improving our communication processes to ensure that all residents are well-informed about the schedule of events and any changes that may occur.
We appreciate your understanding and patience as we work to make these improvements. Please know that we are dedicated to providing the best possible care and experience for your mother and all of our residents.
If you have any further concerns or suggestions, please do not hesitate to reach out to us. We value your input and are committed to making the necessary changes to enhance the quality of our services.

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Review from Andrew S (Respite Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had health issues where I could not be by myself. I was able to gain admission to Heanor Park quickly and spend two weeks recuperating. This respite I found invaluable. I was given excellent care. I was able to return to my home and continue my life. I was not aware you could go into a care home for
respite. This was a revelation. It is good to know such a facility is there when you need it.
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Review from M B (Daughter of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since the home opened just before Covid in February 2020.
She has been treated with kindness, dignity and respect.
The staff are all very helpful and knowledgeable. Management takes feedback well and acts on it. They have recently trialled a new food supplier who is excellent.
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Review from J S (Sister of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have always been treated with respect and made to feel welcome when visiting my sister.
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Review from S H (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for three years. In that time her care has been outstanding. The home is always spotless and mum's room is beautiful. All staff are welcoming and very helpful. They are knowledgeable regarding Mum's welfare and if they aren't they will always find out.
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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Heanor Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Heanor Park Care Home is calculated as follows: ( (201 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 233 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heanor Park Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2021

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Keeley

Keeley

Job Title: Registered Manager Joined: 2024

My priority is ensuring that the residents within Heanor Park receive person-centred care. I have a passion for people and making sure that choice is at the centre of the service we provide.

Phoebe

Phoebe Booth

Job Title: Care Home Enquiries Manager Joined: 2022

Hi, I’m Phoebe! I absolutely love having a good chat and getting to know the families and individuals that ring us. My goal is to make the process of finding the right home as easy and reassuring as possible.


This is something close to my heart — I’ve had two of my own family members stay within our group, so I truly understand how important it is to feel confident and comfortable in your choice.


If you call us during the week, chances are you’ll get me on the other end of the phone. I’m always happy to answer any questions you have — and if I don’t know the answer right away, I’ll make it my mission to find out for you. I’ll be here for you every step of the way, making sure you feel supported, listened to, and at ease.

Frequently Asked Questions about Heanor Park Care Home

What types of Care is Heanor Park Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heanor Park Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Heanor Park Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heanor Park Care Home to the centre of Heanor?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heanor Park Care Home to verify any information. View our terms and conditions. Heanor Park Care Home has an Enhanced Service - more info.