Heanor Park Care Home

I had health issues where I could not be by myself. I was able to gain admission to Heanor Park quickly and spend two weeks recuperating. This respite I found invaluable. I was given excellent care. I was able to return to my home and continue my life. I was not aware you could go into a care home for respite. This was a revelation. It is good to know such a facility is there when you need it.

The staff are all very helpful and knowledgeable. Management takes feedback well and acts on it. They have recently trialled a new food supplier who is excellent.

Have always been treated with respect and made to feel welcome when visiting my sister.

My mother has been a resident for three years. In that time her care has been outstanding. The home is always spotless and mum's room is beautiful. All staff are welcoming and very helpful. They are knowledgeable regarding Mum's welfare and if they aren't they will always find out.

Heanor Park Care Home was very helpful when I needed a service for my mum. The manager was very responsive and helpful. On arrival, a temporary GP was arranged and district nurse support was quickly organised. The care home is a new build with good facilities. There was good staffing evident when visiting. A request to review food was actioned. Overall, Heanor Park Care Home provided excellent service when it was needed. After a two-month stay with the help of the care home and local hospital, my mum was able to return home.

Mum came to Heanor Park Care Home as her first experience of respite care, she stayed for nine days. She was very impressed with the level of care and cleanliness of the home and her room. They provided an extra high toilet seat and bedside clock on request to help her out very quickly. She needed her radiator turned off as it was a bit too warm in her room. Some of the lunchtime food was a bit bland for her taste. She would be very happy to come back again.

In my opinion, the home is very well managed and the staff are always welcoming when I take my wife in.

Originally my friend came in for respite after a fall. She was in a dark place. Each week I have seen an improvement in her mental and physical health. Well done.

Enjoyed two weeks of respite and was very impressed by all the staff and services provided. Would not hesitate to apply again should my needs require more help.

We needed urgent respite care for my elderly mother on exiting hospital. Her care needs were too great for us to cope with and she was not ready to return to her own home but the hospital moved to discharge her at short notice given that her medical needs had been met. We had minimal knowledge about the care system but one simple phone call of enquiry to Ashmere reassured us that a room at Heanor Park could be provided at a day's notice if needed, that all her needs would be met and at a reasonable cost. They worked closely with us as a family, arranged a visit at short notice and within 3 days she was settled within a lovely, hotel quality room in nice surroundings. Every single member of staff involved in her care, from the initial phone call of enquiry, through to the day she left to go home a month later was friendly, caring and professional. This was a huge relief to the family and we are very grateful to all the staff involved. We highly recommend Heanor Park for respite care.

When my mother went to live at Heanor Park Care Home, I don't think any of us realised just how very poorly she was. Three months on, and she is a different person. Surrounded by a team and genuine carers, with good food, the friendship of other residents, and a safe, warm, calm environment, she has had one time and the resources to recover - such that she now plays an active part, at times able to give back for her new friends. As she put it - "this is Derbyshire, this is me, and I am very happy here".

We would like to thank the home and all the staff for allowing us to give Mum a good birthday.

I am delighted with the care and attention my mum has received. After 5 weeks in hospital, my mum feels settled and safe. Above all, she is happier and more confident than I have seen her for some time. She enjoys the activities and has been made to feel welcome by the other residents and staff. The facilities are excellent and my mum is delighted with her room. Thank you to everyone for the excellent care and support they have given to my mum.

Mum has a beautiful room, with lots of her own photos, ornaments and memorabilia. She loves the view out to the local park. She now feels at home in her new surroundings. The move has been so worth it to see mum happy and healthy again.

I have nothing but praise for the time and effort taken to ensure my mum is happy which removes an amount of worry my sister and I carried prior to her becoming a resident. We know she is safe and secure.

The information on this home is very misleading. If your loved one has dementia and needs or is almost likely to need nursing care and you don't want the upheaval of having to move your relative, then look elsewhere. The home is lovely and the care staff are amazing, but having discussed my mum's needs, we were led to believe that they would be able to deal with her. Unfortunately, it looks like a move is on the cards for my mum. So think carefully.

Not only an extension of mum's family but ours too. Always happy to greet you. The care given is given with love for the job and love for the residents. Nothing is too much trouble. Meals are not my mum's best time of the day but the staff always find something to tempt her with the lovely meals they make. Patient and caring 24/7 never worry about her being here.

Fantastic. My mum moved to Heanor Park at the beginning of September for one week, but within a few days, she had decided to move in on a permanent basis. The manager and staff have created a calm and welcoming atmosphere that you can feel the moment you walk through the door. My Mum describes the staff as being absolutely lovely and nothing is ever too much trouble. She says the food is superb: excellent quality, and beautifully cooked and presented. The home is spotlessly clean and the attention to detail radiates through all aspects of the care home. My mum is extremely happy and thoroughly enjoying her life at Heanor Park. A huge thank you to all concerned.

Caring and excellent staff and management. The location is exceptional, and the facilities outstanding.

We chose Heanor Park for our dad because of its calm atmosphere and exceptionally welcoming community spirit. During his stay, it was always very easy for us to get in touch and we felt that everyone we spoke to knew him very well and was up to date on his progress. We particularly appreciated this during the lockdown, when we were unable to visit. The staff made sure we were able to speak to him every few days until visits were able to resume. The rooms and facilities are excellent: very clean, comfortable and modern. Dad really enjoyed the tasty and nutritious food and there were lots of treats to mark special occasions, including his birthday. Above all, we were impressed by the kindness, dedication and professionalism of the staff who looked after our dad. The strong bonds they had forged with him were clearly demonstrated in their genuine sadness when he moved to a nursing home, following the development of more complex needs related to his dementia.