Camberwell Lodge Care & Nursing Home

Camberwell lodge are amazing ! The care my mum gets is outstanfimg !

Staff are very patient snd. attentive. and meet all my mums needs!

Management always there to support us.

The carers are amazing and really look. after my mum like she is family to them. The activties are excellent and really help promote my mums well being!

Our only complaint is the washing: curious items show up, treasured items disappear. It is understandable but annoying.

Thank you to everyone for your kindness and compassion

Staff helpful + friendly, clean fresh rooms + comminty areas, food standard very good, clients treated with respect, even if they get sworn at, nice feeling the minute you walk through the door.

I find the management team excellent, especially Jess as i appreciate the responsiveness whenever I reach out for advice or to discuss my sister's care. The secured landscaped garden also provides a lovely, peaceful space for anyone to spend time together during visits.

Just knowing she is in a safe careing place. Its nice to meet and talk to other patience .

A very beautiful and clean care home my mums room is cleaned every single day by amazing cleaners.

Facilities are clean and fit for purpose, but I have major issues with levels of communication in general, and language in particular. I live in the North of England, I lost count of the number of times I explained that I wasn't able to 'pop by', and I received sporadic updates on my Mother's care, and often only when specifically requested. There were two incidents where my Mother was taken to Hospital for checks - both times the appointment had been cancelled by the Hospital, but the staff at the home were unaware. Not only was my 85 year old Mother distressed unnecessarily, but their policy is to ask a friend or family member to assist with patient's preparation - two hours ahead of time, and to then accompany the patient in the ambulance, so their time was also wasted - having taken a day off work. Many of the staff have very poor spoken English, so both my Mother, who was hard of hearing, and myself, had real trouble understanding what was being said about her care. There's more..

My sister was well cared for and always well presented how she was before her Alzheimer's diagnosis. She loved the ladies in red. Our family felt trusted in her care & well being.

Mum celebrated her 90th birthday party at Camberwell Lodge. The staff were amazing and made my mum's big day extra special. The food was glorious with such a fantastic spread and an amazing barbecue, and ice cool refreshing drink. An ending with a home made cake fit for a queen! It was quite a big event with over 24 people present and everyone commented how fabulous the party was and how professional and tentative staff were at the event. It deserves more than a five star rating. Thank you to all the staff for such an amazing event.

My auntie recently stayed at Camberwell Lodge, and I couldn't be more grateful for the care she received. They made her feel comfortable and cared for at every step, ensuring she felt at home. It was reassuring for our family to see her well looked after. The home was clean, welcoming and well run with plenty of activities and nutritious meals.

My mum was reluctant to move into a care home but had to for extra support. Camberwell Lodges team went above and beyond to welcome her. She made some friends and even took part in activities to my surprise. The place is spotless and everyone is friendly. I would move in to if I could.

The management and all staff are absolutely 100% brilliant. I cannot fault whatsoever. They looked after my cousin, outstanding could not ask for more. And they also looked after me as I travelled from Bristol. I stayed 5 days to be with my cousin, I had a bed, 3 meals and coffee when I needed. This home is 100% a credit to you. Keep doing what you do. 10000000% perfect. Thank you all so much.

A close friend of mine was a resident in this care home for just under a month and I found the home of a very high standard. The home and facilities were both beautiful and spotlessly clean, my friend was expertly looked after and treated with great care and attention. The staff built good relationships with everyone who came to visit and made every effort to make everybody comfortable, constantly offered us the chance to eat and drink. It was nice to see all residents being treated with the same attention to detail. It was all very reassuring to know as obviously it is a very stressful and sometimes traumatic time and knowing my friend was cared for with great dignity was a great comfort.

My uncle was in the care home for 2 years until he died. I found the care of him was excellent. He enjoyed his time here. Everyone of the staff treated him with respect and kindness at all times.

Very supportive management. Amazing carers and nursing teams, not just for residents but families as well. The support team are great thinking up things to keep residents happy, also taking them on days out.

I visited my aunt just before Christmas and as usual the home was looking pristine and the staff are so nice and kindly and, although my aunt is sadly no longer her old self, I know she is being very well cared for by the home’s wonderful staff.

He has since continued to be cared for with the utmost respect and kindness.

My mother has been looked after at Camberwell Lodge since January 2023; she has dementia, very limited mobility, and her powers of speech are waning. I visit 4 or 5 times a week at different times, and it is a great comfort to see that whatever the day of the week or time of the day, she is always warm, clean, and well-looked after. The carers are so good with her, really kind, making jokes, and she absolutely beams at them. During the past year I've chatted a lot with the receptionists, with the well-being coordinators, the customer relations manager, the kitchen and laundry staff, and they have also been very welcoming and friendly to me, my husband, brother and another relative who visits. Her room is lovely, and the weekly hairdo is great. I wish the Lodge had more frequent use of a minibus for outings, especially for wheelchair users like my mother, but that is the only criticism I would make. It is a great relief to have her nearby and in good hands at Camberwell Lodge.

The staff are friendly and helpful. They are kind and caring and also treat residents with dignity. If you have concerns about care of your loved one they will resolve, if possible, or suggest an alternative. I have no concerns about the care they give my mother.