Harbour House

131 New Street, Musselburgh EH21 6DH
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8.9 27 Reviews
  • Harbour House, Musselburgh
Welcome to Harbour House, a care home within the Morar Living group. Harbour House is a home that creates a place for residents to live and love their life.

Harbour House are committed and passionate about focussing on the ‘person’, supporting everyone as an individual and to encourage maximum independence.

Morar Living strives to create a homelike environment, the small-scale living areas mean they provide support in small, quiet and homely areas. The environment is conducive in allowing them to support residents to continue to live life their way, while feeling at home.

Facilities at Harbour House provide all residents with private bedrooms complete with ensuite wet rooms, while assisted bathrooms provide residents with the ability to enjoy a bath should they wish to do so.

Shared facilities within the home include a cinema room to enjoy resident choice movies, private dining area, a day diner, resident servery/kitchen areas, quiet lounges, and a hairdressing salon. There is also a cafe bar and a piano bar where residents can enjoy a refreshment, with friends, when they choose.

Enclosed and secure garden spaces are available to allow people the move freely around the exterior of their home.

Harbour House has their own air-conditioned Mercedes vehicle, with wheelchair facilities, which is for use to support people to continue to be involved within their community, whether this be a day trip, an appointment, going for a coffee or visiting friends.

The team feel strongly that staff are invited into the home of residents, opposed to residents living in the care home. Encouraging residents, from the beginning, to direct their own care allows them to maintain their identity, providing a content and meaningful life.
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Care Provided by Harbour House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

**Please note all fee's are subject to care and nursing requirement**

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in Charge

  • Gillian Goodall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (43)
  • Single Rooms with Ensuite Wet Room (43)

Harbour House Reviews (27)

8.9

Harbour House has a Review Score of 8.9 (8.921) out of 10, based on 12 reviews in the last 2 years.
Over all time Harbour House has 27 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Harbour House
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Total of 27, showing 1-20
Review from John L (Son of Resident) published on 22 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Harbour House for nearly 3 years. In my opinion he is being well looked after by the staff and my siblings and I have no issues the care being provided. We visit at different times most days and have always found the staff friendly and helpful plus they do keep us up to date with
how he is getting on .I also get a monthly call from the nurse with a review on his care and asked if we have any issues.
For a short while the lack of an activities coordinator was I felt detrimental to the residents well being . The appointment of the new person has raised the general morale in the home ( residents can be a tough audience)


Overall we are very happy with the staff and care provided in Harbour House

Reply from Home Manager, Home Manager at Harbour House
Thank you very much for taking the time to share your kind feedback. We're so pleased to hear that you and your family are happy with the care your dad is receiving at Harbour House. It's lovely to…read more
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Review from David G (Son of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Dreadful establishment-avoid at all costs if you care at all for your loved ones. My Mum passed away at Harbour House on December 12th 2024. There were a number of events and circumstances that led to the terrible and distressful events that I witnessed personally, brought about by the inappropriate
decisions and actions, in my opinion, that were taken by Harbour House staff on the afternoon of December 9th, from which my Mum never recovered. These actions were not handled with sufficient care/attention and problems arose due to lapses in process/standards. An independent investigation into the decisions and actions taken by Harbour House staff was conducted by The Scottish Care Inspectorate (CCN-35893-2024135893) so that nobody else should ever suffer such distress going forward. This investigation will not bring my dear Mum back but it may prevent similar actions occurring to others and hopefully lead to an improvement in the level of care being provided at Harbour House.
Reply from Gillian Goodall, Care Home Manager at Harbour House
Harbour House Care Home wishes to extend its sincere condolences to the family following the passing of their mother. The home recognises how distressing this experience has been for the family and is…read more
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Review from Michael E (Son of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is well cared for by staff who genuinely care. The home does it's best to offer diversions and entertainment. Visiting is very flexible. Overall I am very happy with the home and their care for my mum.
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Review from S R (Cousin of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I initially visited the home is was well present, bright, modern, clean and in a great position within the community. My family member has only been in the home for a short time. She has found it relaxing and able to join in daily entertainment or sit quietly in a well proportioned room. Management
and staff are marvelous and cater magnificently for residents daily needs. This is done with dignity and kindness. Staffing levels do need looking at. Overall the home is excellent and meets our needs.
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Review from E O (Next of Kin) published on 9 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our Mother was in Harbour House for several months and was looked after very well by the excellent staff. Unfortunately our mother passed away on 19th September after a short illness . We were asked to get all her belongings out of her room in 3 days. We were also told within 3 days that we owe £12000
in outstanding fees, this was not true and after checks they confirmed they owe us over £5000.as we had paid to much. We have been fighting to receive this money now for 9 months and still nothing. This is disgusting and we are not the first family to be treated disgracefully, lots of other families have had to take Morar Homes to court to receive what money is owed .
Do not send your family anywhere near Morar homes as they treat grieving family's without dignity or compassion, it's all about greed and not about care. We are still fighting and serving legal papers to obtain our mother's refund. Please read this and be warned . This is not about the staff but about the owners
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Review from A G (Daughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was welcomed into Harbour House in March of this year, he was met with a very friendly and warm welcome which helped him feel safe and secure, this has been a frightening experience moving away from his home to somewhere he didn't know and he is slowly getting used to his surroundings. The
staff in Harbour House are all very kind and helpful, they seem very well trained in what they do and keep us informed on how he is.
Reply from Harbour House, Home Manager at Harbour House
Thank you so much for your kind words and for taking the time to share your experience. We understand how challenging and emotional it can be to transition into a new environment, especially after…read more
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Review from Mairi H (Daughter of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After moving my mum from a large group care home to Harbour House the difference in her care and appearance has been remarkable. The staff are so attentive and genuinely caring, food is to her liking and activities are a central part of her day. Cleanliness is first class.
The home is welcoming and
friendly in a great location with loads of parking.
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Review from Karen G (Daughter of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our dad has stayed at Harbour House for nearly two years. We pop in to see Dad at all times of the day, which is great because it gives us a full view of the activities and care that he receives. The staff are always attentive and caring and also take the time to listen about any concerns/worries we
may have. It's lovely to see Dad has put weight on and is taking full advantage of the great meals. He goes out and about, to pubs, shops, the local barbers, out on the bike. It's nice to see he is happy here at Harbour House.
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Review from M L (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I didn’t think I’d ever be writing a review for a care home but due to health and age, my mum moved into Harbour House in January. She’s so much happier with people to talk to and activities keeping her busy throughout the week. The staff are wonderful and very caring. I know she’s being well looked
after 24 hours a day which is peace of mind.
My rating for value is a little lower but that’s just personal as it would be the same for any.
Reply from Katrina McGrandles, Regional Manager at Harbour House
Thank you so much for choosing us to look after your mum, your kind words are very much appreciated. I will pass the one to the team.
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Review from P O (Son of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please be aware. This place is extremely poorly managed, all they are clearly after is filling the rooms and getting the money in the bank, understaffed and lack of training. Please do not be fooled by the glitz and glamour it is all for show. The management or lack of management is shocking. Please
do your homework before committing your loved ones. Do not be fooled like we were.
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Review from David B (Son of Resident) published on 2 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff never appear stressed and that is good for the residents and visitors. Access is good by public transport and there is always parking available. It is a bustling area and that gives some interest.
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Review from F D (Daughter of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the last 6 months, I have seen a massive improvement in the care home. I feel this has been underpinned by ensuring their staff have had up to date training and the management are supporting the staff.
The home has supported my mum and worked with me to meet my mother's needs e.g. raised toilet
seat, extra grip handles, shower chair. Bringing in clinical leads has also helped. The activities team are very enthusiastic.
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Review from Marion G (Niece of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care our any receives is excellent. It is not only the necessary care she receives; they all show such care and empathy for her overall needs. We often go in, and a member of staff is sitting with her (holding her hand). They go over and above in all aspects of her care.
They are in constant contact,
letting us know how she is. The home is spotless and to a very high standard.
We cannot thank or praise them enough for everything.
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Review from Lynne T (Daughter of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Harbour House for over a year now and is thriving in the environment under the wonderful care provided by the excellent staff. She was getting very anxious at home and it was becoming increasingly difficult for me to take care of her but she is now more settled and enjoys the various
activities and company of the other residents and the staff. The food is excellent and she has put on weight since she moved in. The home is always clean and tidy and I am kept updated regularly about Mum. The staff also went above and beyond on Mum's recent birthday to make her feel special. I would highly recommend this care home.
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Review from M C (Niece of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident for about 8 months in her care has been exceptional. She was quite mobile and very aware when she first entered Harbour House but unfortunately has deteriorated rapidly. Thankfully the staff are amazing and have shown her care and kindness second to none. They are truly inspirational
and have given us as a family guidance and advice constantly. My aunt is treated as a friend and they are consistently popping in to see her, even when we visit, for a chat and just to make sure she's OK. She is treated with dignity and kindness all times.
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Review from Daniel C (Son of Resident) published on 19 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I are reassured by the level of care provided for my mother by the staff at Harbour House in view of the physical and mental impairments which she has. The staff are very friendly, helpful and caring and the premises are always clean and tidy. My mother is content at Harbour House and appreciates
the help and care she is given by the staff.
Reply from Julie, Resident Relations Manager at Harbour House
Thank you so much for your lovely review, we appreciate you taking the time to tell us how reassured you feel in the care provided to your mum.
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Review from Victoria H (Wife of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Husband moved into Harbour House on December 23rd 2021 and has settled very well thanks to the help and support of all the staff. Having spent a considerable period of time in hospital, the transition to such a caring environment has benefitted my husband immediately. I feel immensely reassured
by him being in such a safe, caring and comfortable place.
Reply from Julie, Resident Relations Manager at Harbour House
Thank you so much for your kind words, very much appreciated
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Review from Lisa M (Daughter of Resident) published on 11 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad has been living in Harbour House for a couple of months now, and we as a family could not be happier with the care and support provided by the team.
The facilities are excellent and Dads dietary requirements are catered for at each mealtime. There are various activities planned throughout the
week and residents have 1:1 time with staff too, should they wish.
Dad also has a wonderful view of the harbour from his room!
Reply from Julie, Resident Relations Manager at Harbour House
Lovely review and such kind words thank you, I will pass your feedback on to the Team at Harbour House.
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Review from Audrey M (Resident) published on 6 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our wee Pops joined the family at Harbour House at the end of November. Family and friends have been very impressed, not only with the surroundings but every single member of staff we've interacted with. Couldn't be more helpful and nothing is too much trouble. Beautiful rooms, dining room, sitting
rooms, TV rooms. We're always made to feel very welcome and the kettle is on before we can even get to Pops' room with a lovely array of cakes and biscuits. He's even had his hair cut in the lovely salon and his toenails cut within just a couple of weeks. Doctor has been called when necessary and we're always kept informed, even with minor ailments. His room is filled with lots of his pictures from home. We have complete peace of mind knowing Pops is being well cared for and will settle in time with the help of the lovely staff. The manager is wonderful as are all the other staff looking after him. Would highly recommend having your loved ones cared for here.
Reply from Julie, Resident Relations Manager at Harbour House
Thank you very much we appreciate you taking the time to write such lovely words, I will be sure to pass your comment on to the Team at Harbour House.
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Review from Caroline K (Daughter of Resident) published on 3 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are absolutely delighted our Dad has settled really well.
The staff are very attentive and professional.
Everyone is so welcoming.
The food is fresh and Dad has gained weight which is fantastic.
We can’t thank the staff enough for going above and beyond delivering great care. It is very reassuring
to know our Dad is in good hands and his care needs are being met! Well done to all the hardworking team.
Reply from Julie, Resident Relations Manager at Harbour House
Another great review of the Team at Harbour House, thank you we appreciate your kind words.
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Current Review Score: 8.9 (8.921)

Overview of Review Score

The Review Score of 8.9 (8.921) out of 10 for Harbour House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.021 for Harbour House is calculated as follows: ( (75 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) + (9 Poors x 2) + (16 Very Poors x 1) ) ÷ 143 Ratings = 4.021
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Harbour House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Gillian

Gillian Goodall

Job Title: Home Manager Joined: 2023

Harbour House Care Home Manager.

Frequently Asked Questions about Harbour House

What types of Care is Harbour House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Harbour House have?

There are 43 Single Rooms.

What are the Facilities & Services at Harbour House?

Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Harbour House to the centre of Musselburgh?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harbour House to verify any information. View our terms and conditions. Harbour House has an Enhanced Service - more info.