Harbour House

131 New Street, Musselburgh EH21 6DH
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8.9 27 Reviews
  • Harbour House, Musselburgh
Welcome to Harbour House, a care home within the Morar Living group. Harbour House is a home that creates a place for residents to live and love their life.

Harbour House are committed and passionate about focussing on the ‘person’, supporting everyone as an individual and to encourage maximum independence.

Morar Living strives to create a homelike environment, the small-scale living areas mean they provide support in small, quiet and homely areas. The environment is conducive in allowing them to support residents to continue to live life their way, while feeling at home.

Facilities at Harbour House provide all residents with private bedrooms complete with ensuite wet rooms, while assisted bathrooms provide residents with the ability to enjoy a bath should they wish to do so.

Shared facilities within the home include a cinema room to enjoy resident choice movies, private dining area, a day diner, resident servery/kitchen areas, quiet lounges, and a hairdressing salon. There is also a cafe bar and a piano bar where residents can enjoy a refreshment, with friends, when they choose.

Enclosed and secure garden spaces are available to allow people the move freely around the exterior of their home.

Harbour House has their own air-conditioned Mercedes vehicle, with wheelchair facilities, which is for use to support people to continue to be involved within their community, whether this be a day trip, an appointment, going for a coffee or visiting friends.

The team feel strongly that staff are invited into the home of residents, opposed to residents living in the care home. Encouraging residents, from the beginning, to direct their own care allows them to maintain their identity, providing a content and meaningful life.
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Care Provided by Harbour House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

**Please note all fee's are subject to care and nursing requirement**

Contact Harbour House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Contact Harbour House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Gillian Goodall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (43)
  • Single Rooms with Ensuite Wet Room (43)

Harbour House Reviews (27)

8.9

Harbour House has a Review Score of 8.9 (8.921) out of 10, based on 12 reviews in the last 2 years.
Over all time Harbour House has 27 reviews.

Overall Experience
  • 20
  • 4
  • 0
  • 0
  • 3
Date Published
  • 27
  • 5
  • 6
  • 12
  • 15
Reviewer Connection to Harbour House
  • 12
  • 7
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Mark F (Son of Resident) published on 18 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Harbour House for several months now, and in her own words, 'they [the staff] can't do enough for you'. Since she arrived at Harbour House, mum is much happier than she had been for a long time. She looks much more like her old self and is visibly thriving. She does, of course, get fed
up being restricted to being at Harbour House but that is no reflection on the care home – just her frustration at her own condition and the limits that her condition imposes on her.


From my own side of things, Harbour House staff are always extremely polite and helpful. The home is always immaculate and the staff are attentive.


Knowing mum is in a safe, caring environment has allowed the rest of the family to sleep easier at night.

Reply from Julie, Resident Relations Manager at Harbour House
Lovely words, thank you for taking the time to express how happy you are.
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Review from Tricia M (Daughter of Resident) published on 10 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend the care home, as since my mum went in I have complete peace of mind regarding her care needs. Staff are very caring and helpful, food prepared to high standards and covers all dietary requirements. The care home itself is a new modern facility, kept to a high standard of decor
and cleanliness. My mum has settled in very quickly due to 24-hour care and enjoys the company of staff and residents, especially at the regular group activities.
Reply from Enquiries Morar UK, Enquiries at Harbour House
Thank you so much for your lovely feedback, it is very much appreciated.
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Review from Karen L (Daughter of Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum left her home after 64 years of staying there. It was a sad day for all however Mum was given a very warm welcome from the staff. Mum had made up her mind after her only visit to Harbour House that this was the place she wanted to stay.
Since moving into the home it has taken Mum some time to
adjust as she has lived alone for more than 29 years. She enjoys her chats with the residents and the care and nursing staff have been very kind and attentive to her. Knowing Mum is being well cared for gives me peace of mind. There have been quite a few changes in management staff however the current manager is introducing good changes, e.g I can log on each night to see what my Mum has done that day in activities. I am always made welcome by the staff.
Reply from Jozi Stables, Care Home Manager at Harbour House
Thank you for your feedback Karen, it is nice to hear of the positive experience you and your mother have had. The team and I are very much looking forward to continuing to work with you.
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Review from Lorraine F (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Harbour House February 2021, as this was during lockdown it was very difficult for her and her family. The staff at Harbour House were fantastic in keeping us updated and made my mum feel very welcome. All the staff are so friendly and approachable, nothing’s ever too much for them.
The home is lovely and clean and I believe the food is very good.
Reply from Lynne Mekshi, Regional Manager at Harbour House
Thank you for your kind review, we will pass this on to the team here at Harbour House.
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Review from Gail S (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and all the staff have done a great job of helping Mum settle into her new home.
She says it is like being in a five-star hotel with all the lovely food. She is really looking forward to moving to her new room.
It is a great location.
It was her birthday this month and they made
it a very special day for us both.
I would recommend this care home very highly and have been trying to get some of Mum's old neighbours interested.
Reply from Lynne Mekshi, Regional Manager at Harbour House
Thank you for your lovely review, we will be sure to share this with the team.
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Review from E T (Wife of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had wonderful personal care during the early months of this home's establishment. He has settled in as a result of the dedication each of his carers has shown. I have also benefited from their consideration and support.
The home is in a fabulous location, which will offer us so much
more once lockdown is over. Everyone has done their best in the circumstances. It hasn't been easy for anybody, let's face it.
Reply from Lynne Mekshi, Regional Manager at Harbour House
Thank you very much for your lovely review, we will share this with the team here at Harbour House.
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Review from Bill W (Husband of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, who has a rare form of dementia became one of Harbour House’s first residents three weeks ago. Adapting to new surroundings, new people/voices was difficult for her and for staff. All have risen to the challenge of meeting her complex needs, working sensitively and professionally to assist
her to adapt to her new surroundings and to make her feel safe and secure during the day and night.
They have been diligent in doing everything in their power to help her understand where she is and what is happening to her. I have been kept involved throughout and have been informed about all the steps they have taken to meet my wife’s needs.
Covid restrictions have inevitably limited family contact so I am very appreciative of the effort that has been made to ensure I can maintain contact with my wife safely.
Although not yet in full swing, the staff have created a very positive atmosphere despite the difficult circumstances faced. I have been reassured that she is in the right place.
Reply from Lynne Mekshi, Regional Manager at Harbour House
Thank you very much for your review, we have passed this on to the care team here at Harbour House.
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Current Review Score: 8.9 (8.921)

Overview of Review Score

The Review Score of 8.9 (8.921) out of 10 for Harbour House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.021 for Harbour House is calculated as follows: ( (75 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) + (9 Poors x 2) + (16 Very Poors x 1) ) ÷ 143 Ratings = 4.021
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Harbour House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Gillian

Gillian Goodall

Job Title: Home Manager Joined: 2023

Harbour House Care Home Manager.

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