Harbour House

My aunt has been a resident for about 8 months in her care has been exceptional. She was quite mobile and very aware when she first entered Harbour House but unfortunately has deteriorated rapidly. Thankfully the staff are amazing and have shown her care and kindness second to none. They are truly inspirational and have given us as a family guidance and advice constantly. My aunt is treated as a friend and they are consistently popping in to see her, even when we visit, for a chat and just to make sure she's OK. She is treated with dignity and kindness all times.

My wife and I are reassured by the level of care provided for my mother by the staff at Harbour House in view of the physical and mental impairments which she has. The staff are very friendly, helpful and caring and the premises are always clean and tidy. My mother is content at Harbour House and appreciates the help and care she is given by the staff.

My Husband moved into Harbour House on December 23rd 2021 and has settled very well thanks to the help and support of all the staff. Having spent a considerable period of time in hospital, the transition to such a caring environment has benefitted my husband immediately. I feel immensely reassured by him being in such a safe, caring and comfortable place.

Dad also has a wonderful view of the harbour from his room!

Our wee Pops joined the family at Harbour House at the end of November. Family and friends have been very impressed, not only with the surroundings but every single member of staff we've interacted with. Couldn't be more helpful and nothing is too much trouble. Beautiful rooms, dining room, sitting rooms, TV rooms. We're always made to feel very welcome and the kettle is on before we can even get to Pops' room with a lovely array of cakes and biscuits. He's even had his hair cut in the lovely salon and his toenails cut within just a couple of weeks. Doctor has been called when necessary and we're always kept informed, even with minor ailments. His room is filled with lots of his pictures from home. We have complete peace of mind knowing Pops is being well cared for and will settle in time with the help of the lovely staff. The manager is wonderful as are all the other staff looking after him. Would highly recommend having your loved ones cared for here.

We can’t thank the staff enough for going above and beyond delivering great care. It is very reassuring to know our Dad is in good hands and his care needs are being met! Well done to all the hardworking team.

Mum has been at Harbour House for several months now, and in her own words, 'they [the staff] can't do enough for you'. Since she arrived at Harbour House, mum is much happier than she had been for a long time. She looks much more like her old self and is visibly thriving. She does, of course, get fed up being restricted to being at Harbour House but that is no reflection on the care home – just her frustration at her own condition and the limits that her condition imposes on her.

From my own side of things, Harbour House staff are always extremely polite and helpful. The home is always immaculate and the staff are attentive.

Knowing mum is in a safe, caring environment has allowed the rest of the family to sleep easier at night.

I would highly recommend the care home, as since my mum went in I have complete peace of mind regarding her care needs. Staff are very caring and helpful, food prepared to high standards and covers all dietary requirements. The care home itself is a new modern facility, kept to a high standard of decor and cleanliness. My mum has settled in very quickly due to 24-hour care and enjoys the company of staff and residents, especially at the regular group activities.

Since moving into the home it has taken Mum some time to adjust as she has lived alone for more than 29 years. She enjoys her chats with the residents and the care and nursing staff have been very kind and attentive to her. Knowing Mum is being well cared for gives me peace of mind. There have been quite a few changes in management staff however the current manager is introducing good changes, e.g I can log on each night to see what my Mum has done that day in activities. I am always made welcome by the staff.

The home is lovely and clean and I believe the food is very good.

I would recommend this care home very highly and have been trying to get some of Mum's old neighbours interested.

The home is in a fabulous location, which will offer us so much more once lockdown is over. Everyone has done their best in the circumstances. It hasn't been easy for anybody, let's face it.

Although not yet in full swing, the staff have created a very positive atmosphere despite the difficult circumstances faced. I have been reassured that she is in the right place.