
The staff went over and beyond to ensure my mother’s complete comfort and care, night and day.Melanie C(Daughter of Resident/Service User)

After living at two previous care homes which did not work out, he is now very happy and contentMartin M(Grandson of Resident/Service User)


The staff went over and beyond to ensure my mother’s complete comfort and care, night and day.Melanie C(Daughter of Resident/Service User)

After living at two previous care homes which did not work out, he is now very happy and contentMartin M(Grandson of Resident/Service User)


Care as it should be... they care like family.
Potters Grange is a family-run Residential Home with Nursing; they are excited to offer a refreshing change to the normal corporate options. As others build bigger care homes, Potters Grange is home from home for a maximum of 24 residents.
• Bespoke New Build, its fit for purpose, but with a twist of style.
• Luxuriously Appointed, but with bedrooms to make your own.
• Rooms for...
Care Provided by Potters Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All residents are assessed by the nursing team to establish we can support their physical and emotional needs and that we have a suitable room with the right peer group, whilst maintaining the correct staffing ratio. After this assessment we will then confirm the weekly care fees, which will be inclusive of all care and 'hotel' costs
The price(s) shown are provided by the care home. Contact Potters Grange for full pricing details and T&Cs.
Contact Potters Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Ardale
- Private Owned
Person in charge
- Evan Arceo(General Manager for Potters Grange)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (20)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visiting hours designed to be as flexible as possible, hours between 10am and 10pm, 7 days a week (and if need be, more flexible than that). Also, love to welcome pets and children, but ask to be supervised at all times. Residents can spend time with visitors in their room or any of the lounge areas or garden. All visitors will be asked to sign electronically via reception iPad on arrival and out on leaving. This enables to comply with Fire Regulations.
Parking
- Potters Grange has its own free parking area for residents and visitors.
Potters Grange Reviews (40)
Potters Grange has a Review Score of 9.9 (9.858) out of 10, based on 15 reviews in the last 2 years.
Over all time Potters Grange has 40 reviews.
She is so happy here and has completely changed since being a Resident.She Joins in all the activities , eats well , talks to people and is always smiling.
The staff are exceptional. Each and everyone of them in there different roles are amazing. The care and dedication is 1st class and there is always somebody to talk to if I am unsure of something.
We really could not of found a better home.
We are so lucky that Mum is so Happy and loves it here.
Although Mum was at Potters Grange for only a short time, the quality of care, kindness and comfort she received was excellent. The entire Team at Potters Grange were magnificent: Admin Staff, House Keeping, Catering, Cleaners, Nurses and of course the Carers themselves.
The General Manager of the Home ran a very good ship, but he was also hands-on. He would often be seen chatting to the residents and in conversation with the Care Team, to ensure that the needs of every resident were fully attended to and met.
Potters Grange is a brilliant, caring Nursing Home with amazing Staff in every department. The environment was pleasant and the Home was kept scrupulously clean and tidy. I recommend it very highly.
My father spent his final months in Potters Grange Care home. The staff were efficient, professional and extremely caring. They treated him with dignity and kindness and went out of their way to make him comfortable and content. The home itself is lovely, well kept, modern and spotless. Evan and his team of professionals lead the way in care giving. Every effort was made to give my father and indeed all the residents a great quality of life. I am happy to recommend this home to anyone considering care for their loved one. I never had any doubt about the fact that my father was cared for in the best way.
As a businessman, I am acutely aware that people are often too quick to voice grievances but rarely take the time to recognise excellence. My father was a resident here from July 2025 until his recent passing, living with complex Mixed Dementia and significant behavioural challenges. Despite these difficulties, the team never wavered in their commitment to his dignity.
The Home Manager is quite simply one of the most capable and professional senior leaders I have encountered, possessing a rare blend of clinical tact and emotional intelligence. The reception team is the heartbeat of the operation, providing comprehensive knowledge and a welcoming atmosphere. I also wish to highlight the housekeeping staff; one individual in particular worked with a singular ferocity and professional speed while always maintaining a genuine, human connection with my father. Nearly all staff brought distinct personalities and a great sense of humour to their roles with impressive alacrity.
We took the decision of placing our Mum into respite care with Potters Grange towards the end of February. From the very first contact with the staff we were extremely impressed with the level of care, not only for our Mum but also for our family. We were aware right from the first day Mum arrived, that the care is very personal and being a relatively small care home it gives the impression of being a large family. The facilities are outstanding & nothing is too much trouble for the staff. Our Mum has flourished in the 5 weeks that she has stayed & we have now confirmed that we will be changing her care to a permanent contact. We would have absolutely no hesitation in recommending Potters Grange to anyone who may be looking to find a home for their loved ones.
It's coming up to 2 years of Mum living at Potters Grange and the care is excellent. All the staff work incredibly hard and with such kindness. Mum feels very at home and I can't thank them all enough. A wonderful place.
We are so relieved & thankful to have found Potters Grange. A beautiful care home with friendly staff and excellent 24 hour nurse care to look after our mum. Mum has settled in so well and is grateful to be receiving the care she now needs. The quiet, friendly atmosphere has enabled mum to regain her confidence and enjoy life again. A very special place.
The General Manager, and every single member of staff at Potters Grange have made my Mother's transition into a Nursing Home so much easier than expected. They have all been so friendly and welcoming and the Nursing Care is above and beyond our expectations. My Mother arrived scared and quite unwell and within a month she is looking and feeling better than she did a year ago. The accommodation and food compare to an upmarket boutique hotel and I look forward to every visit. Nothing is too much effort and everything is met with a smile. The family is benefiting from less stress and Mum is no longer scared but relaxed and happy.
Very much appreciated.
The room was set up beautifully, we had a choice for lunch, and beverages were provided.
The service was excellent, the food was delicious & our family had a super time together.
Thank you Potters Grange.
The staff are so kind and nothing is too much trouble.
The activities are fun with music and games, fitness classes, and lots of laughter.
There is a beautiful garden which residents, family, and friends can use whenever the weather is good.
The food is always well prepared and nutritious and there is a good choice every day. Whenever visiting my twin Aunts am always asked if I want to stay for lunch with them.
Whenever there is a birthday the Chef always makes a special cake for the resident concerned and everyone joins in celebrating.
The cleanliness of Potters Grange is exceptional and everywhere is spotless.
There is a hairdresser and cinema where residents can view and enjoy films.
My Aunts are very happy living here.
Would highly recommend this home to family and friends.
I couldn't ask for a better home for my friend to be in.
All the residents & residents' relatives are treated with the utmost respect, the staff are caring, and compassionate & treat each resident as if it was their own Mother/Father.
We are constantly impressed by the level of care and attention given to my friend. It's been a special month as it was my friend's 98th birthday and it was beautifully celebrated with a beautiful home-cooked cake! We are so happy and confident my friend is recovering the most amazing care! Thank you! Big thanks to the general manager for running a really tight ship!
My sister has been at the Potters Grange for over 2 years now. It took her a while to settle in due to new environment but she is settled and liking it now. I must say that it's a very welcoming place and has a homely feel with dedicated staff providing a great level of care. The staff are always cheerful and willing to help and they ensure her health needs are met and make her feel safe at all times. There are opportunities for participation in meaningful indoor and outdoor activities. The place, garden areas, rooms and bathrooms are very clean and tidy. There is also good quality food choices and options about where to eat meals. Overall I am happy with the care being provided to my sister and would recommend this place to my friends and families.
The team at Potters Grange are always welcoming, and always happy to help with my questions regarding the care for my mother. I also find Potters Grange an inclusive care home which is particularly important to me. The care home is always very presentable and the teams around the home are all friendly and approachable. I have attended their Summer party for the residents and family and it was wonderful. Their garden space is lovely and calm. Thank you to the team for all you do - it is very much appreciated.
I have been extremely impressed with the standard of care given.
As soon as you walk through the door you are met with warm, caring receptionists who make you feel welcome.
Potters Grange is an amazing care home, the best I have ever seen.
The Manager and all his excellent staff, from nurses, carers, domestics, catering, and maintenance, are a delight
and a credit to the care profession.
everyone is kind, caring, approachable and always ready to help.
They take time to talk and listen and understand residents' individual needs,
they create a wonderful home with understanding, fun and laughter.
I cannot thank them all enough for being such a wonderful team of caring people.
It would be lovely if all care homes were of this standard.
My aunt was a resident at Potters Grange for just over two years. During this time the care that she received was excellent and the staff were always very professional, caring and treated my Aunt with the utmost respect and dignity at all times. The gardens were lovely, well kept and my Aunt was always encouraged to take advantage of the facility. There was a full programme of activities with lots of choices available. She was very happy there and I would highly recommend it.
My mum had been living at Potters Grange since June 2022 and sadly passed away on 24th June 2024. During that time the care and compassion she received from everyone at Potters Grange was incredible. This is especially true of her final weeks. If anyone reading this is looking for a care home for themselves or their relative, I would not hesitate to recommend Potters Grange.
My aunt has been at Potters Grange for around 2 years and I cannot thank the care home and all the staff for the excellent service and care they have provided her since she first became a resident. In today's climate, it is not easy to find a suitable care home for loved ones, you hear all about the shortfall in funding these days along with the shocking standards that people have to meet while being looked after. To be honest, this care home is luxury, the standards are extremely high. It definitely shows rooms, mealtime and the care everyone provides. Lovely gardens for the summer months and great entertainment for all that wants to take part. I am so pleased that I found this home for my aunt. She is very happy.
Potters Grange led by the manager and his excellent team is definitely the best care home I have ever seen.
The facilities and setting are matched by the highest level of professional care and personal consideration.
I couldn't praise the home enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Potters Grange.
There are no upcoming events for Potters Grange.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Potters Grange.
Accreditations
There are no accreditations posted yet for Potters Grange.
Meet the Team (5)

I began my career in nursing in the Philippines as an Adult General Nurse before moving to the UK.
I have a wealth of knowledge and experience gained in different health and social care sectors including; Nursing and Residential Homes, Mental Health services, Research Centre and Hospital wards (A&E, Rehab unit, and haemodialysis).
I have always built a close and strong working relationship with residents, always thinking of them as an extension of my own family. I believe kindness and warmth should always be the centre of the care that we provide.
People may forget the things that you have said and done, but they will never forget how you made them feel.
I enjoy supporting people and supporting my team, to ensure that the service we provide is to the highest standard
I am very excited to lead the Potters Grange team and together we will deliver our care ethos by providing a non-judgemental, non-biased, person centred care to all residents.

Hello call me Jools
I previously worked at The Marbrook Centre in St Neots for the last five years which is a Neurological Rehab Centre before joining Potters Grange as Receptionist. I am here to support each and every resident and their families in any way I can.
Outside of work I enjoy my garden very much and love growing some vegetables and planting my pots. I live alone with my daughter and my gorgeous white long haired cat Bob who is a real character. I love eating out and meeting up with friends and big family get together are always a blast!

As a Senior Nurse, I am part of Potters Grange in house Nursing team, here so you can call on my skills to keep you well and prevent any unnecessary hospital visits.

As Head Housekeeper for Potters Grange, I lead a team that prides its self on its high standards of cleanliness and attention to detail.
I have worked in housekeeping for around six and half years and enjoy it very much, as I love to be around people.

At a young age I have always had a keen interest in cooking and used to bake every weekend with my father, so from an early age I knew that I wanted to be a Chef.
At 15 I enrolled in culinary school and completed my NVQ Level 2 in Professional Cookery and ABC Level 2 in Patisserie. A year later I started my career in hospitality as a Pastry Chef, working in a 2 AA Rosette Restaurant Here I would help with developing new and unique recipes to feature on the menu, as well as prepare desserts for weddings and other events for up to 400 covers.
At the age of 18 I moved into care as a Deputy Chef Manager, here I learned quickly and made my way up to Head Chef in under a year. I developed menus for the Home and for the Day Centre, incorporating the dietary requirements of all residents and customers, into daily meals. This meant working a lot with the IDDSI (International Dysphagia Diet Standardisation Initiative) scale for modified foods and thickened liquids, as well as fortifying foods for those needing to increase or maintain their weight.
“For me it’s really important to learn the likes and dislikes of my residents and incorporating this into the IDDSI framework, to not only make sure our food tastes nice, but to also look appetising!”
As a Chef, I always want to learn new things, so I decided to take the plunge back into hospitality as a Sous Chef, so I could widen my experience. I stayed for 2 years gaining more experience, when I saw the advert for a Head Chef at Potters Grange, a role I instinctively know was perfect for me.
Here at Potters Grange, I am blessed with a state-of-the-art brand new and well-equipped kitchen. As a team at Potters Grange, we really focus on a person-centred approach.
“This for me personally this is a privilege, as it enables me to build a relationship with each resident, centered on food. In my time here at Potters Grange I feel we have gained a real sense of family and our good meals prepared from fresh local produce is at the heart of it.”
As Potters Grange is home to a maximum of 20 people, this family like understanding makes it a lot easier to meet every individual’s needs and requirements, which means residents not only get the meals they like, but they are cooked just the way they like it as well!
Frequently Asked Questions about Potters Grange
What types of Care is Potters Grange registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Potters Grange have?
There are 20 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Potters Grange?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Potters Grange to the centre of Potters Bar?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Potters Grange to verify any information. View our terms and conditions. Potters Grange has an Enhanced Service -more info.