Potters Grange

Barnet Road, Potters Bar EN6 2SJ
Review Us
10 34 Reviews
  • Potters Grange, Potters Bar
Care as it should be... they care like family.

Potters Grange is a family-run Residential Home with Nursing; they are excited to offer a refreshing change to the normal corporate options. As others build bigger care homes, Potters Grange is home from home for a maximum of 20 residents.

•        Bespoke New Build, its fit for purpose, but with a twist of style.
•        Luxuriously Appointed, but with bedrooms to make your own.
•        Rooms for Couples and Companions.
•        Seasonal Menu, freshly prepared by the chef and and her team.
•        Air Conditioned lounges, so you are always the right temperature to eat and relax.
•        Wi-Fi throughout, so you can keep connected with family and friends, whatever is happening in the outside world.
•        Cinema room, films and sport has never looked better.
•        Spa Treatments and Hair Salon, looking good is feeling good.
•        Fully accessible electric 'London cab', so you are just a short drive from favourite shops and restaurants.

Potters Grange is an Ardale home, a local family-run business which has owned and managed care homes for more than 25 years. They have created Potters Grange to be a boutique home suitable for their own family members to live in.

They pride themselves on not being an anonymous ‘grey’ corporate care company. Their experienced leadership team is responsible for a small number of bespoke homes, so they can give each one its full support to deliver the highest quality care.

Each of their homes is unique and they aim to be the care home of choice in the communities they serve.

If you need a little extra help or companionship in the short or longer term, why not visit and meet the team, to find out more?

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Evan Arceo (General Manager for Potters Grange)

Local Authority / Social Services

Admission Criteria

  • All residents are assessed by one of our nursing term to assure we are fully able to support your care needs and wishes.
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (20)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting hours designed to be as flexible as possible, hours between 10am and 10pm, 7 days a week (and if need be, more flexible than that).


    Also, love to welcome pets and children, but ask to be supervised at all times. Residents can spend time with visitors in their room or any of the lounge areas or garden.


    All visitors will be asked to sign electronically via reception iPad on arrival and out on leaving. This enables to comply with Fire Regulations.

Parking

  • Potters Grange has its own free parking area for residents and visitors.

10

Potters Grange has a Review Score of 10 (9.974) out of 10, based on 23 reviews in the last 2 years.
Over all time Potters Grange has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Potters Grange
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Total of 34, showing 1-20
Review from Claire C (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so relieved & thankful to have found Potters Grange. A beautiful care home with friendly staff and excellent 24 hour nurse care to look after our mum. Mum has settled in so well and is grateful to be receiving the care she now needs. The quiet, friendly atmosphere has enabled mum to regain her
confidence and enjoy life again. A very special place.
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Review from Jenny P (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The General Manager, and every single member of staff at Potters Grange have made my Mother's transition into a Nursing Home so much easier than expected. They have all been so friendly and welcoming and the Nursing Care is above and beyond our expectations. My Mother arrived scared and quite unwell
and within a month she is looking and feeling better than she did a year ago. The accommodation and food compare to an upmarket boutique hotel and I look forward to every visit. Nothing is too much effort and everything is met with a smile. The family is benefiting from less stress and Mum is no longer scared but relaxed and happy.
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Review from Steve J (Son of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the manager and all the wonderful staff at Potters Grange for making my mum feel safe and happy and becoming a member of the Potters Grange family.
Very much appreciated.
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Review from Nicola M (Daughter of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had arranged a lunch get-together for a family in the Fine Dining area.
The room was set up beautifully, we had a choice for lunch, and beverages were provided.
The service was excellent, the food was delicious & our family had a super time together.
Thank you Potters Grange.
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Review from Sandra B (Niece of Resident) published on 8 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever visiting the home, I have always found the staff very welcoming and happy.
The staff are so kind and nothing is too much trouble.
The activities are fun with music and games, fitness classes, and lots of laughter.
There is a beautiful garden which residents, family, and friends can use whenever
the weather is good.
The food is always well prepared and nutritious and there is a good choice every day. Whenever visiting my twin Aunts am always asked if I want to stay for lunch with them.
Whenever there is a birthday the Chef always makes a special cake for the resident concerned and everyone joins in celebrating.
The cleanliness of Potters Grange is exceptional and everywhere is spotless.
There is a hairdresser and cinema where residents can view and enjoy films.
My Aunts are very happy living here.
Would highly recommend this home to family and friends.
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Review from A S (Friend of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting the care home for over 2 years now.
I couldn't ask for a better home for my friend to be in.
All the residents & residents' relatives are treated with the utmost respect, the staff are caring, and compassionate & treat each resident as if it was their own Mother/Father.
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Review from Sophie Y (Friend of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are constantly impressed by the level of care and attention given to my friend. It's been a special month as it was my friend's 98th birthday and it was beautifully celebrated with a beautiful home-cooked cake! We are so happy and confident my friend is recovering the most amazing care! Thank you!
Big thanks to the general manager for running a really tight ship!
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Review from Len R (Brother of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at the Potters Grange for over 2 years now. It took her a while to settle in due to new environment but she is settled and liking it now. I must say that it's a very welcoming place and has a homely feel with dedicated staff providing a great level of care. The staff are always cheerful
and willing to help and they ensure her health needs are met and make her feel safe at all times. There are opportunities for participation in meaningful indoor and outdoor activities. The place, garden areas, rooms and bathrooms are very clean and tidy. There is also good quality food choices and options about where to eat meals. Overall I am happy with the care being provided to my sister and would recommend this place to my friends and families.
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Review from S H (Daughter of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Potters Grange are always welcoming, and always happy to help with my questions regarding the care for my mother. I also find Potters Grange an inclusive care home which is particularly important to me. The care home is always very presentable and the teams around the home are all friendly
and approachable. I have attended their Summer party for the residents and family and it was wonderful. Their garden space is lovely and calm. Thank you to the team for all you do - it is very much appreciated.
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Review from Patricia R (Friend of Resident) published on 11 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting a friend who moved into Potters Grange in January 2024.
I have been extremely impressed with the standard of care given.
As soon as you walk through the door you are met with warm, caring receptionists who make you feel welcome.
Potters Grange is an amazing care home, the best
I have ever seen.
The Manager and all his excellent staff, from nurses, carers, domestics, catering, and maintenance, are a delight
and a credit to the care profession.
everyone is kind, caring, approachable and always ready to help.
They take time to talk and listen and understand residents' individual needs,
they create a wonderful home with understanding, fun and laughter.
I cannot thank them all enough for being such a wonderful team of caring people.
It would be lovely if all care homes were of this standard.
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Review from Sue M (Niece of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was a resident at Potters Grange for just over two years. During this time the care that she received was excellent and the staff were always very professional, caring and treated my Aunt with the utmost respect and dignity at all times. The gardens were lovely, well kept and my Aunt was always
encouraged to take advantage of the facility. There was a full programme of activities with lots of choices available. She was very happy there and I would highly recommend it.
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Review from Sarah H (Daughter of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been living at Potters Grange since June 2022 and sadly passed away on 24th June 2024. During that time the care and compassion she received from everyone at Potters Grange was incredible. This is especially true of her final weeks. If anyone reading this is looking for a care home for themselves
or their relative, I would not hesitate to recommend Potters Grange.
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Review from John A (Nephew of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at Potters Grange for around 2 years and I cannot thank the care home and all the staff for the excellent service and care they have provided her since she first became a resident. In today's climate, it is not easy to find a suitable care home for loved ones, you hear all about the
shortfall in funding these days along with the shocking standards that people have to meet while being looked after. To be honest, this care home is luxury, the standards are extremely high. It definitely shows rooms, mealtime and the care everyone provides. Lovely gardens for the summer months and great entertainment for all that wants to take part. I am so pleased that I found this home for my aunt. She is very happy.
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Review from Vinoy N (Son of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was an owner of her own residential care home and so I'm familiar with CQC standards and the variety and range of professional care and environments.
Potters Grange led by the manager and his excellent team is definitely the best care home I have ever seen.
The facilities and setting are
matched by the highest level of professional care and personal consideration.
I couldn't praise the home enough.
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Review from Peter B (Nephew of Resident) published on 20 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle truly loves it here, all the staff are amazing, it's so welcoming and friendly it really is home from home, we can't fault it in any way, my uncle needs nursing care, and nurses are there 24 hours. We are so fortunate to have found this amazing place. I would highly recommend this home to anyone.
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Review from J P (Friend of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My neighbour moved here and I visited him regularly. The quality of rooms and the facilities were very high and the staff friendly and efficient. My neighbour was not always the easiest to please and he was very happy at Potters Grange.
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Review from John C (Nephew of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A family member is a resident at Potters Grange, the team take excellent care of her, all her needs are taken care of which is very reassuring. Everyone is always welcoming, friendly and in good spirits. The home has a pleasant and relaxing environment.
Potters Grange is clean, spotless and her room
and her private bathroom are always immaculate.
There is a lovely garden outside when the weather is warm enough to sit out.
Very good program of activities are available for residents to take part in.
Overall as a family, we are very happy with everything at Potters Grange, my aunt is extremely settled and rather happy.
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Review from L V (Daughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so glad we took the time to visit different homes before choosing Potters Grange, this is a marvellous place where everyone from reception through to the management are kind, caring and friendly and efficient. My mother has now settled in and is finding the activities very enriching and enjoyable.
Our family couldn't be happier with the wat the home is run, it is very clean and high standards are maintained across the different aspects of the home, well done to the team!
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Review from Lesli C (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Potters Grange is an excellent care home and the perfect place for my elderly mum. From the moment you arrive, you are greeted by friendly, cheerful and caring staff. Even the receptionist knows how the residents are that day! All the lovely carers, nurses and ancillary staff go out of their way to
help residents and make them feel at home. The activities are well thought out and residents are encouraged to join in. Every time I visit, I can see that Mum is getting the best possible care. I am reassured that she is safe and well looked after. I would recommend Potters Grange wholeheartedly.
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Review from E B (Sister-in-law of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After viewing many care homes with my sister for my brother-in-law, we could not believe how fantastic Potters Grange is. The staff are very helpful and caring towards the residents. They all seem so happy, such a family atmosphere. Food, entertainment and cleanliness is amazing.
I would thoroughly
recommend this home to anyone for their loved one, so well cared for with the utmost affection.
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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Potters Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Potters Grange is calculated as follows: ( (267 Excellents x 5) + (7 Goods x 4) ) ÷ 274 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Potters Grange is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (5)

Evan

Evan Arceo

Job Title: General Manager Joined: 2021

Hello, my name is Evan and I am the General Manager of Potters Grange. I am a registered adult nurse and have been working in the Health and Social Care Industry for the last 11 years.
I began my career in nursing in the Philippines as an Adult General Nurse before moving to the UK.


I have a wealth of knowledge and experience gained in different health and social care sectors including; Nursing and Residential Homes, Mental Health services, Research Centre and Hospital wards (A&E, Rehab unit, and haemodialysis).


I have always built a close and strong working relationship with residents, always thinking of them as an extension of my own family. I believe kindness and warmth should always be the centre of the care that we provide.


People may forget the things that you have said and done, but they will never forget how you made them feel.


I enjoy supporting people and supporting my team, to ensure that the service we provide is to the highest standard


I am very excited to lead the Potters Grange team and together we will deliver our care ethos by providing a non-judgemental, non-biased, person centred care to all residents.

Julie

Julie Morrison

Job Title: Senior Receptionist / Administrator Joined: 2020

Hello call me Jools


I previously worked at The Marbrook Centre in St Neots for the last five years which is a Neurological Rehab Centre before joining Potters Grange as Receptionist. I am here to support each and every resident and their families in any way I can.


Outside of work I enjoy my garden very much and love growing some vegetables and planting my pots. I live alone with my daughter and my gorgeous white long haired cat Bob who is a real character. I love eating out and meeting up with friends and big family get together are always a blast!

Joan

Joan Washington

Job Title: Senior Nurse Joined: 2021

As a Senior Nurse, I am part of Potters Grange in house Nursing team, here so you can call on my skills to keep you well and prevent any unnecessary hospital visits.

Pauline

Pauline Byrne

Job Title: Head Housekeeper Joined: 2021

As Head Housekeeper for Potters Grange, I lead a team that prides its self on its high standards of cleanliness and attention to detail.


I have worked in housekeeping for around six and half years and enjoy it very much, as I love to be around people.

Alice

Alice Davey

Job Title: Chef Joined: 2021

At a young age I have always had a keen interest in cooking and used to bake every weekend with my father, so from an early age I knew that I wanted to be a Chef.


At 15 I enrolled in culinary school and completed my NVQ Level 2 in Professional Cookery and ABC Level 2 in Patisserie. A year later I started my career in hospitality as a Pastry Chef, working in a 2 AA Rosette Restaurant Here I would help with developing new and unique recipes to feature on the menu, as well as prepare desserts for weddings and other events for up to 400 covers.


At the age of 18 I moved into care as a Deputy Chef Manager, here I learned quickly and made my way up to Head Chef in under a year. I developed menus for the Home and for the Day Centre, incorporating the dietary requirements of all residents and customers, into daily meals. This meant working a lot with the IDDSI (International Dysphagia Diet Standardisation Initiative) scale for modified foods and thickened liquids, as well as fortifying foods for those needing to increase or maintain their weight.


“For me it’s really important to learn the likes and dislikes of my residents and incorporating this into the IDDSI framework, to not only make sure our food tastes nice, but to also look appetising!”


As a Chef, I always want to learn new things, so I decided to take the plunge back into hospitality as a Sous Chef, so I could widen my experience. I stayed for 2 years gaining more experience, when I saw the advert for a Head Chef at Potters Grange, a role I instinctively know was perfect for me.


Here at Potters Grange, I am blessed with a state-of-the-art brand new and well-equipped kitchen. As a team at Potters Grange, we really focus on a person-centred approach.


“This for me personally this is a privilege, as it enables me to build a relationship with each resident, centered on food. In my time here at Potters Grange I feel we have gained a real sense of family and our good meals prepared from fresh local produce is at the heart of it.”


As Potters Grange is home to a maximum of 20 people, this family like understanding makes it a lot easier to meet every individual’s needs and requirements, which means residents not only get the meals they like, but they are cooked just the way they like it as well!

Frequently Asked Questions about Potters Grange

What types of Care is Potters Grange registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Potters Grange have?

There are 20 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Potters Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Potters Grange to the centre of Potters Bar?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Potters Grange to verify any information. View our terms and conditions. Potters Grange has an Enhanced Service - more info.