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Potters Grange

Barnet Road, Potters Bar, Hertfordshire EN6 2SJ
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The staff went over and beyond to ensure my mother’s complete comfort and care, night and day.Melanie C(Daughter of Resident/Service User)
Potters Grange, Potters Bar
After living at two previous care homes which did not work out, he is now very happy and contentMartin M(Grandson of Resident/Service User)
Potters Grange, Potters Bar
Potters Grange, Potters Bar

Care as it should be... they care like family.

Potters Grange is a family-run Residential Home with Nursing; they are excited to offer a refreshing change to the normal corporate options. As others build bigger care homes, Potters Grange is home from home for a maximum of 24 residents.

• Bespoke New Build, its fit for purpose, but with a twist of style.

• Luxuriously Appointed, but with bedrooms to make your own.

• Rooms for...  

Care Provided by Potters Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,971From £1,971
Residential Dementia CareFrom £1,971From £1,971
Nursing CareFrom £1,971From £1,971
Nursing Dementia CareFrom £1,971From £1,971

All residents are assessed by the nursing team to establish we can support their physical and emotional needs and that we have a suitable room with the right peer group, whilst maintaining the correct staffing ratio. After this assessment we will then confirm the weekly care fees, which will be inclusive of all care and 'hotel' costs

Contact Potters Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Evan Arceo(General Manager for Potters Grange)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (20)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visiting hours designed to be as flexible as possible, hours between 10am and 10pm, 7 days a week (and if need be, more flexible than that). Also, love to welcome pets and children, but ask to be supervised at all times. Residents can spend time with visitors in their room or any of the lounge areas or garden. All visitors will be asked to sign electronically via reception iPad on arrival and out on leaving. This enables to comply with Fire Regulations.

Parking

  • Potters Grange has its own free parking area for residents and visitors.

Potters Grange Reviews (40)

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9.9

Potters Grange has a Review Score of 9.9 (9.858) out of 10, based on 15 reviews in the last 2 years. Over all time Potters Grange has 40 reviews.

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Review from Peter B (Nephew of Resident) published on 20 June 2024 Submitted via Website
Overall Experience

My uncle truly loves it here, all the staff are amazing, it's so welcoming and friendly it really is home from home, we can't fault it in any way, my uncle needs nursing care, and nurses are there 24 hours. We are so fortunate to have found this amazing place. I would highly recommend this home to anyone.

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Review from J P (Friend of Resident) published on 13 June 2024 Submitted via Website
Overall Experience

My neighbour moved here and I visited him regularly. The quality of rooms and the facilities were very high and the staff friendly and efficient. My neighbour was not always the easiest to please and he was very happy at Potters Grange.

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Review from John C (Nephew of Resident) published on 13 June 2024 Submitted via Website
Overall Experience
A family member is a resident at Potters Grange, the team take excellent care of her, all her needs are taken care of which is very reassuring. Everyone is always welcoming, friendly and in good spirits. The home has a pleasant and relaxing environment.
Potters Grange is clean, spotless and her room and her private bathroom are always immaculate.
There is a lovely garden outside when the weather is warm enough to sit out.
Very good program of activities are available for residents to take part in.

Overall as a family, we are very happy with everything at Potters Grange, my aunt is extremely settled and rather happy.

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Review from L V (Daughter of Resident) published on 6 June 2024 Submitted via Postal Card
Overall Experience

We are so glad we took the time to visit different homes before choosing Potters Grange, this is a marvellous place where everyone from reception through to the management are kind, caring and friendly and efficient. My mother has now settled in and is finding the activities very enriching and enjoyable. Our family couldn't be happier with the wat the home is run, it is very clean and high standards are maintained across the different aspects of the home, well done to the team!

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Review from Lesli C (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card
Overall Experience

Potters Grange is an excellent care home and the perfect place for my elderly mum. From the moment you arrive, you are greeted by friendly, cheerful and caring staff. Even the receptionist knows how the residents are that day! All the lovely carers, nurses and ancillary staff go out of their way to help residents and make them feel at home. The activities are well thought out and residents are encouraged to join in. Every time I visit, I can see that Mum is getting the best possible care. I am reassured that she is safe and well looked after. I would recommend Potters Grange wholeheartedly.

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Review from E B (Sister-in-law of Resident) published on 14 May 2024 Submitted via Postal Card
Overall Experience
After viewing many care homes with my sister for my brother-in-law, we could not believe how fantastic Potters Grange is. The staff are very helpful and caring towards the residents. They all seem so happy, such a family atmosphere. Food, entertainment and cleanliness is amazing.

I would thoroughly recommend this home to anyone for their loved one, so well cared for with the utmost affection.

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Review from C C (Wife of Resident) published on 10 May 2024 Submitted via Postal Card
Overall Experience

When I first went to Potters Grange to view it, I couldn't believe it was a care home. I have never seen such a lovely place. The staff are so amazing, so caring and friendly. I visit my husband there four times a week and there is always some kind of activity going on for the residents and when I leave I know he is going to be well looked after by a kind and caring team.

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Review from C S (Son of Resident) published on 26 April 2024 Submitted via Website
Overall Experience

I'm sharing this review following a brief stay for my father. I'm highly impressed with the manager and the entire care and support team for their compassionate and professional approach in caring for my father, who has high needs. They administered his medication accurately, closely monitored his food and hydration intake, provided encouragement during meals, and showed a high level of personal care and respect despite the challenges. Overall, I'm very impressed with the service, especially considering the difficult circumstances and short duration of the stay. I would definitely use their services again, as their respect and courtesy were consistently evident.

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Review from M S (Respite Resident) published on 23 April 2024 Submitted via Postal Card
Overall Experience
I arrived at Potters Grange for a 2 week respite stay directly from hospital.
My room and bathroom were spotlessly clean.
The nursing staff and personal care team have treated me with kindness, professionalism and respect.

I return home well on the way to full recovery.

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Review from S B (Husband of Resident) published on 3 July 2023 Submitted via Postal Card
Overall Experience
Requests are dealt with in an orderly and timely manner.
Visitations by family and friends are never an issue.
Doctor's appointments are in-house and in a timely manner.

Exterior appointments are via in-house transport with assistance if necessary.

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Review from Jane H (Niece of Resident) published on 9 June 2023 Submitted via Website
Overall Experience
After looking around at several homes my aunt chose Potters Grange. She has been there for just over a year now and with the help of the staff she settled very quickly. Although she does not use the communal facilities, which are excellent, she is extremely content in her room.
The manager and his excellent team are very attentive to my aunt and are always approachable and helpful when we visit.
The home itself is beautifully furnished and is kept exceptionally clean.

All in all, we are very pleased we chose Potters Grange.

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Review from Anne M (Respite Resident) published on 11 November 2022 Submitted via Postal Card
Overall Experience

I came to Potters Grange after a hip replacement. I had been and seen it more than once beforehand and had always received a welcome and help about what I should bring with me and chose one of the smaller rooms on the ground floor. I needed constant help at first. All facilities were very well placed. An alarm watch was fitted to my right wrist and the answers to that both day and night were excellent. I was the only 'non resident' at the time and not very mobile so had my meals in my room for convenience. The food was attractively presented, always a choice. Visitors are always welcome. Facilities for walking and exercise are excellent. The one thing I will always remember is the kindness from everyone at every level and their care.

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Review from L R (Son of Resident) published on 19 April 2022 Submitted via Postal Card
Overall Experience

My father came into Potters Grange Nursing Home in October 2021 direct from the hospital after having home care for around a year. It was a new home with only a few residents and he had to enter into "Covid 19" isolation for two weeks which was hard for him and the staff looked after him. He adjusted well, due to the care and time spent on him by the staff, particularly the nursing team. Also, the home manager and admin manager are a great help to us as well. Well-run home, clean and efficient.

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Review from V C (Resident / Service User) published on 5 April 2022 Submitted via Postal Card
Overall Experience

My first impression of Patters Grange was how attractive and big it is. It felt so welcoming, and inviting and is more like being in a 5-star hotel than a nursing care home! The interior design is luxurious, showing great attention to detail. Most importantly, the staff are marvellous. The manager is very good and always has time to listen and help with any concerns. The nurses and carers are so kind and efficient and seem genuinely concerned about your wellbeing so that you are always treated with the greatest respect. The staff on duty not only always have time to attend to all your needs but also you are treated like a member of their family. Everything is always kept spotlessly clean, ensuring a very high standard of hygiene. The head chef is par excellent! Whatever your personal requirements might be, nothing is too much trouble. I give this review a 5-star rating because I'm unable to make it higher. If I could, I would give it 10 stars!

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Review from Kelly B (Daughter of Resident) published on 28 March 2022 Submitted via Website
Overall Experience

My father has settled in so well and so quickly into Potters Grange. He is really happy and very content. Dad really missed his gardening as he could no longer keep up with maintaining his own. So it’s been so lovely for him to spend time in the home’s gardens. I feel the beautiful environment has really helped him to settle in so well.

The staff have been so wonderful, kind and attentive. They have really encouraged him to get involved with the activities within the home. He really loves the music sessions.

Dad had really lost his appetite and since his move to Potters Grange his eating has really improved due to the fantastic menus and care taken to find out what he enjoys and what his home comfort meals are.

In Potters Grange, we feel we have found the perfect fit and home for our Dad. It’s so much smaller and more personalised than the other homes we looked at in Potters Bar. We as a family take great comfort in knowing Dad is happy and so well looked after in such a lovely, well run home.

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Review from R H (Granddaughter of Resident) published on 14 March 2022 Submitted via Website
Overall Experience

My grandfather moved to Potters Grange last year, to know that my grandfather is safe and genuinely cared for is such a weight off our shoulders, whenever we visit the staff are fantastic, the environment is outstanding, and it’s clear to see how well he is doing, we are always welcomed on arrival

Highly recommend to someone you love and care for but that needs more care.

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Review from Marcus E (Resident / Service User) published on 8 February 2022 Submitted via Website
Overall Experience

The care home has been excellent especially in a time of urgency and short notice, taking in my mother from the hospital after her previous care home refused to take her back as they said they could not meet her care needs. My mother is not only healthy again, but she is also very happy and apparently the talk of the town.

It's a great place and the manager, senior nurse, reception and staff are brilliant!

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Review from Melanie C (Daughter of Resident) published on 7 February 2022 Submitted via Website
Overall Experience

We had a wonderful experience over 2.5 months during a very difficult period while my mother was receiving end of life care.

No request was denied, no matter how small. The staff went over and beyond to ensure my mother’s complete comfort and care, night and day. We felt completely reassured that she was in safe hands at all times and her welfare was always a priority.

We were constantly kept informed of the care home’s liaisons with the doctor and palliative team assigned to my mother and we were always consulted with great sympathy about her ongoing care which was very comforting. We noticed that the other residents were also treated with dignity, compassion, respect and humour.

Everyone, including the manager, housekeepers, receptionist, nurses/careers, and even the chefs showed great concern and warmth to ourselves and my mother. A truly wonderful caring place. We shall miss everyone greatly!

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Review from Martin M (Grandson of Resident) published on 31 January 2022 Submitted via Website
Overall Experience
My Grandfather lives at Potters Grange. After living at two previous care homes which did not work out, he is now very happy and content with life. The manager and care team seem dedicated to providing great care and a happy atmosphere. There are only two small wings of 10-bedrooms, which have resulted in a homely environment. This is very different from the large care homes he lived at previously. He loves his food and is constantly mentioning the great meals and snacks that are served there. He is enjoying watching his war films in the cinema room along with pub lunch trips and being chauffeured in the new electric London Cab they have. My family really enjoyed our Christmas dinner with my grandfather in the private dining room at the home - an event to remember.

I never announce my visits and am pleased to see that he is always well-groomed and happy. Thank you to the manager and all the team.

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Review from Donald A (Husband of Resident) published on 13 October 2021 Submitted via Website
Overall Experience

Our family required short-term respite care for my wife and we were fortunate to find this recently opened care home with Nursing conveniently located nearby. We have found the management and staff to be extremely helpful and flexible with our changing requirements and my wife has massively benefited from this break. We would certainly recommend this care home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 August 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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News (0) & Events (0)

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Meet the Team (5)

Evan Arceo
Evan ArceoJob Title:General ManagerJoined: 2021
Hello, my name is Evan and I am the General Manager of Potters Grange. I am a registered adult nurse and have been working in the Health and Social Care Industry for the last 11 years.

I began my career in nursing in the Philippines as an Adult General Nurse before moving to the UK.

I have a wealth of knowledge and experience gained in different health and social care sectors including; Nursing and Residential Homes, Mental Health services, Research Centre and Hospital wards (A&E, Rehab unit, and haemodialysis).

I have always built a close and strong working relationship with residents, always thinking of them as an extension of my own family. I believe kindness and warmth should always be the centre of the care that we provide.

People may forget the things that you have said and done, but they will never forget how you made them feel.

I enjoy supporting people and supporting my team, to ensure that the service we provide is to the highest standard

I am very excited to lead the Potters Grange team and together we will deliver our care ethos by providing a non-judgemental, non-biased, person centred care to all residents.

Julie Morrison
Julie MorrisonJob Title:Senior Receptionist / AdministratorJoined: 2020

Hello call me Jools

I previously worked at The Marbrook Centre in St Neots for the last five years which is a Neurological Rehab Centre before joining Potters Grange as Receptionist. I am here to support each and every resident and their families in any way I can.

Outside of work I enjoy my garden very much and love growing some vegetables and planting my pots. I live alone with my daughter and my gorgeous white long haired cat Bob who is a real character. I love eating out and meeting up with friends and big family get together are always a blast!

Joan Washington
Joan WashingtonJob Title:Senior NurseJoined: 2021

As a Senior Nurse, I am part of Potters Grange in house Nursing team, here so you can call on my skills to keep you well and prevent any unnecessary hospital visits.

Pauline Byrne
Pauline ByrneJob Title:Head HousekeeperJoined: 2021

As Head Housekeeper for Potters Grange, I lead a team that prides its self on its high standards of cleanliness and attention to detail.

I have worked in housekeeping for around six and half years and enjoy it very much, as I love to be around people.

Alice Davey
Alice DaveyJob Title:ChefJoined: 2021

At a young age I have always had a keen interest in cooking and used to bake every weekend with my father, so from an early age I knew that I wanted to be a Chef.

At 15 I enrolled in culinary school and completed my NVQ Level 2 in Professional Cookery and ABC Level 2 in Patisserie. A year later I started my career in hospitality as a Pastry Chef, working in a 2 AA Rosette Restaurant Here I would help with developing new and unique recipes to feature on the menu, as well as prepare desserts for weddings and other events for up to 400 covers.

At the age of 18 I moved into care as a Deputy Chef Manager, here I learned quickly and made my way up to Head Chef in under a year. I developed menus for the Home and for the Day Centre, incorporating the dietary requirements of all residents and customers, into daily meals. This meant working a lot with the IDDSI (International Dysphagia Diet Standardisation Initiative) scale for modified foods and thickened liquids, as well as fortifying foods for those needing to increase or maintain their weight.

“For me it’s really important to learn the likes and dislikes of my residents and incorporating this into the IDDSI framework, to not only make sure our food tastes nice, but to also look appetising!”

As a Chef, I always want to learn new things, so I decided to take the plunge back into hospitality as a Sous Chef, so I could widen my experience. I stayed for 2 years gaining more experience, when I saw the advert for a Head Chef at Potters Grange, a role I instinctively know was perfect for me.

Here at Potters Grange, I am blessed with a state-of-the-art brand new and well-equipped kitchen. As a team at Potters Grange, we really focus on a person-centred approach.

“This for me personally this is a privilege, as it enables me to build a relationship with each resident, centered on food. In my time here at Potters Grange I feel we have gained a real sense of family and our good meals prepared from fresh local produce is at the heart of it.”

As Potters Grange is home to a maximum of 20 people, this family like understanding makes it a lot easier to meet every individual’s needs and requirements, which means residents not only get the meals they like, but they are cooked just the way they like it as well!

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