
The staff went over and beyond to ensure my mother’s complete comfort and care, night and day.Melanie C(Daughter of Resident/Service User)

After living at two previous care homes which did not work out, he is now very happy and contentMartin M(Grandson of Resident/Service User)


The staff went over and beyond to ensure my mother’s complete comfort and care, night and day.Melanie C(Daughter of Resident/Service User)

After living at two previous care homes which did not work out, he is now very happy and contentMartin M(Grandson of Resident/Service User)


Care as it should be... they care like family.
Potters Grange is a family-run Residential Home with Nursing; they are excited to offer a refreshing change to the normal corporate options. As others build bigger care homes, Potters Grange is home from home for a maximum of 24 residents.
• Bespoke New Build, its fit for purpose, but with a twist of style.
• Luxuriously Appointed, but with bedrooms to make your own.
• Rooms for...
Care Provided by Potters Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All residents are assessed by the nursing team to establish we can support their physical and emotional needs and that we have a suitable room with the right peer group, whilst maintaining the correct staffing ratio. After this assessment we will then confirm the weekly care fees, which will be inclusive of all care and 'hotel' costs
The price(s) shown are provided by the care home. Contact Potters Grange for full pricing details and T&Cs.
Contact Potters Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Ardale
- Private Owned
Person in charge
- Evan Arceo(General Manager for Potters Grange)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (20)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visiting hours designed to be as flexible as possible, hours between 10am and 10pm, 7 days a week (and if need be, more flexible than that). Also, love to welcome pets and children, but ask to be supervised at all times. Residents can spend time with visitors in their room or any of the lounge areas or garden. All visitors will be asked to sign electronically via reception iPad on arrival and out on leaving. This enables to comply with Fire Regulations.
Parking
- Potters Grange has its own free parking area for residents and visitors.
Potters Grange Reviews (40)
Potters Grange has a Review Score of 9.9 (9.858) out of 10, based on 15 reviews in the last 2 years.
Over all time Potters Grange has 40 reviews.
My uncle truly loves it here, all the staff are amazing, it's so welcoming and friendly it really is home from home, we can't fault it in any way, my uncle needs nursing care, and nurses are there 24 hours. We are so fortunate to have found this amazing place. I would highly recommend this home to anyone.
My neighbour moved here and I visited him regularly. The quality of rooms and the facilities were very high and the staff friendly and efficient. My neighbour was not always the easiest to please and he was very happy at Potters Grange.
Potters Grange is clean, spotless and her room and her private bathroom are always immaculate.
There is a lovely garden outside when the weather is warm enough to sit out.
Very good program of activities are available for residents to take part in.
Overall as a family, we are very happy with everything at Potters Grange, my aunt is extremely settled and rather happy.
We are so glad we took the time to visit different homes before choosing Potters Grange, this is a marvellous place where everyone from reception through to the management are kind, caring and friendly and efficient. My mother has now settled in and is finding the activities very enriching and enjoyable. Our family couldn't be happier with the wat the home is run, it is very clean and high standards are maintained across the different aspects of the home, well done to the team!
Potters Grange is an excellent care home and the perfect place for my elderly mum. From the moment you arrive, you are greeted by friendly, cheerful and caring staff. Even the receptionist knows how the residents are that day! All the lovely carers, nurses and ancillary staff go out of their way to help residents and make them feel at home. The activities are well thought out and residents are encouraged to join in. Every time I visit, I can see that Mum is getting the best possible care. I am reassured that she is safe and well looked after. I would recommend Potters Grange wholeheartedly.
I would thoroughly recommend this home to anyone for their loved one, so well cared for with the utmost affection.
When I first went to Potters Grange to view it, I couldn't believe it was a care home. I have never seen such a lovely place. The staff are so amazing, so caring and friendly. I visit my husband there four times a week and there is always some kind of activity going on for the residents and when I leave I know he is going to be well looked after by a kind and caring team.
I'm sharing this review following a brief stay for my father. I'm highly impressed with the manager and the entire care and support team for their compassionate and professional approach in caring for my father, who has high needs. They administered his medication accurately, closely monitored his food and hydration intake, provided encouragement during meals, and showed a high level of personal care and respect despite the challenges. Overall, I'm very impressed with the service, especially considering the difficult circumstances and short duration of the stay. I would definitely use their services again, as their respect and courtesy were consistently evident.
My room and bathroom were spotlessly clean.
The nursing staff and personal care team have treated me with kindness, professionalism and respect.
I return home well on the way to full recovery.
Visitations by family and friends are never an issue.
Doctor's appointments are in-house and in a timely manner.
Exterior appointments are via in-house transport with assistance if necessary.
The manager and his excellent team are very attentive to my aunt and are always approachable and helpful when we visit.
The home itself is beautifully furnished and is kept exceptionally clean.
All in all, we are very pleased we chose Potters Grange.
I came to Potters Grange after a hip replacement. I had been and seen it more than once beforehand and had always received a welcome and help about what I should bring with me and chose one of the smaller rooms on the ground floor. I needed constant help at first. All facilities were very well placed. An alarm watch was fitted to my right wrist and the answers to that both day and night were excellent. I was the only 'non resident' at the time and not very mobile so had my meals in my room for convenience. The food was attractively presented, always a choice. Visitors are always welcome. Facilities for walking and exercise are excellent. The one thing I will always remember is the kindness from everyone at every level and their care.
My father came into Potters Grange Nursing Home in October 2021 direct from the hospital after having home care for around a year. It was a new home with only a few residents and he had to enter into "Covid 19" isolation for two weeks which was hard for him and the staff looked after him. He adjusted well, due to the care and time spent on him by the staff, particularly the nursing team. Also, the home manager and admin manager are a great help to us as well. Well-run home, clean and efficient.
My first impression of Patters Grange was how attractive and big it is. It felt so welcoming, and inviting and is more like being in a 5-star hotel than a nursing care home! The interior design is luxurious, showing great attention to detail. Most importantly, the staff are marvellous. The manager is very good and always has time to listen and help with any concerns. The nurses and carers are so kind and efficient and seem genuinely concerned about your wellbeing so that you are always treated with the greatest respect. The staff on duty not only always have time to attend to all your needs but also you are treated like a member of their family. Everything is always kept spotlessly clean, ensuring a very high standard of hygiene. The head chef is par excellent! Whatever your personal requirements might be, nothing is too much trouble. I give this review a 5-star rating because I'm unable to make it higher. If I could, I would give it 10 stars!
My father has settled in so well and so quickly into Potters Grange. He is really happy and very content. Dad really missed his gardening as he could no longer keep up with maintaining his own. So it’s been so lovely for him to spend time in the home’s gardens. I feel the beautiful environment has really helped him to settle in so well.
The staff have been so wonderful, kind and attentive. They have really encouraged him to get involved with the activities within the home. He really loves the music sessions.Dad had really lost his appetite and since his move to Potters Grange his eating has really improved due to the fantastic menus and care taken to find out what he enjoys and what his home comfort meals are.
In Potters Grange, we feel we have found the perfect fit and home for our Dad. It’s so much smaller and more personalised than the other homes we looked at in Potters Bar. We as a family take great comfort in knowing Dad is happy and so well looked after in such a lovely, well run home.
My grandfather moved to Potters Grange last year, to know that my grandfather is safe and genuinely cared for is such a weight off our shoulders, whenever we visit the staff are fantastic, the environment is outstanding, and it’s clear to see how well he is doing, we are always welcomed on arrival
Highly recommend to someone you love and care for but that needs more care.
The care home has been excellent especially in a time of urgency and short notice, taking in my mother from the hospital after her previous care home refused to take her back as they said they could not meet her care needs. My mother is not only healthy again, but she is also very happy and apparently the talk of the town.
It's a great place and the manager, senior nurse, reception and staff are brilliant!
We had a wonderful experience over 2.5 months during a very difficult period while my mother was receiving end of life care.
No request was denied, no matter how small. The staff went over and beyond to ensure my mother’s complete comfort and care, night and day. We felt completely reassured that she was in safe hands at all times and her welfare was always a priority.
We were constantly kept informed of the care home’s liaisons with the doctor and palliative team assigned to my mother and we were always consulted with great sympathy about her ongoing care which was very comforting. We noticed that the other residents were also treated with dignity, compassion, respect and humour.
Everyone, including the manager, housekeepers, receptionist, nurses/careers, and even the chefs showed great concern and warmth to ourselves and my mother. A truly wonderful caring place. We shall miss everyone greatly!
I never announce my visits and am pleased to see that he is always well-groomed and happy. Thank you to the manager and all the team.
Our family required short-term respite care for my wife and we were fortunate to find this recently opened care home with Nursing conveniently located nearby. We have found the management and staff to be extremely helpful and flexible with our changing requirements and my wife has massively benefited from this break. We would certainly recommend this care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Potters Grange.
There are no upcoming events for Potters Grange.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Potters Grange.
Accreditations
There are no accreditations posted yet for Potters Grange.
Meet the Team (5)

I began my career in nursing in the Philippines as an Adult General Nurse before moving to the UK.
I have a wealth of knowledge and experience gained in different health and social care sectors including; Nursing and Residential Homes, Mental Health services, Research Centre and Hospital wards (A&E, Rehab unit, and haemodialysis).
I have always built a close and strong working relationship with residents, always thinking of them as an extension of my own family. I believe kindness and warmth should always be the centre of the care that we provide.
People may forget the things that you have said and done, but they will never forget how you made them feel.
I enjoy supporting people and supporting my team, to ensure that the service we provide is to the highest standard
I am very excited to lead the Potters Grange team and together we will deliver our care ethos by providing a non-judgemental, non-biased, person centred care to all residents.

Hello call me Jools
I previously worked at The Marbrook Centre in St Neots for the last five years which is a Neurological Rehab Centre before joining Potters Grange as Receptionist. I am here to support each and every resident and their families in any way I can.
Outside of work I enjoy my garden very much and love growing some vegetables and planting my pots. I live alone with my daughter and my gorgeous white long haired cat Bob who is a real character. I love eating out and meeting up with friends and big family get together are always a blast!

As a Senior Nurse, I am part of Potters Grange in house Nursing team, here so you can call on my skills to keep you well and prevent any unnecessary hospital visits.

As Head Housekeeper for Potters Grange, I lead a team that prides its self on its high standards of cleanliness and attention to detail.
I have worked in housekeeping for around six and half years and enjoy it very much, as I love to be around people.

At a young age I have always had a keen interest in cooking and used to bake every weekend with my father, so from an early age I knew that I wanted to be a Chef.
At 15 I enrolled in culinary school and completed my NVQ Level 2 in Professional Cookery and ABC Level 2 in Patisserie. A year later I started my career in hospitality as a Pastry Chef, working in a 2 AA Rosette Restaurant Here I would help with developing new and unique recipes to feature on the menu, as well as prepare desserts for weddings and other events for up to 400 covers.
At the age of 18 I moved into care as a Deputy Chef Manager, here I learned quickly and made my way up to Head Chef in under a year. I developed menus for the Home and for the Day Centre, incorporating the dietary requirements of all residents and customers, into daily meals. This meant working a lot with the IDDSI (International Dysphagia Diet Standardisation Initiative) scale for modified foods and thickened liquids, as well as fortifying foods for those needing to increase or maintain their weight.
“For me it’s really important to learn the likes and dislikes of my residents and incorporating this into the IDDSI framework, to not only make sure our food tastes nice, but to also look appetising!”
As a Chef, I always want to learn new things, so I decided to take the plunge back into hospitality as a Sous Chef, so I could widen my experience. I stayed for 2 years gaining more experience, when I saw the advert for a Head Chef at Potters Grange, a role I instinctively know was perfect for me.
Here at Potters Grange, I am blessed with a state-of-the-art brand new and well-equipped kitchen. As a team at Potters Grange, we really focus on a person-centred approach.
“This for me personally this is a privilege, as it enables me to build a relationship with each resident, centered on food. In my time here at Potters Grange I feel we have gained a real sense of family and our good meals prepared from fresh local produce is at the heart of it.”
As Potters Grange is home to a maximum of 20 people, this family like understanding makes it a lot easier to meet every individual’s needs and requirements, which means residents not only get the meals they like, but they are cooked just the way they like it as well!
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Potters Grange to verify any information. View our terms and conditions. Potters Grange has an Enhanced Service -more info.