
The staff went over and beyond to ensure my mother’s complete comfort and care, night and day.Melanie C(Daughter of Resident/Service User)

After living at two previous care homes which did not work out, he is now very happy and contentMartin M(Grandson of Resident/Service User)


The staff went over and beyond to ensure my mother’s complete comfort and care, night and day.Melanie C(Daughter of Resident/Service User)

After living at two previous care homes which did not work out, he is now very happy and contentMartin M(Grandson of Resident/Service User)


Care as it should be... they care like family.
Potters Grange is a family-run Residential Home with Nursing; they are excited to offer a refreshing change to the normal corporate options. As others build bigger care homes, Potters Grange is home from home for a maximum of 24 residents.
• Bespoke New Build, its fit for purpose, but with a twist of style.
• Luxuriously Appointed, but with bedrooms to make your own.
• Rooms for...
Care Provided by Potters Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
All residents are assessed by the nursing team to establish we can support their physical and emotional needs and that we have a suitable room with the right peer group, whilst maintaining the correct staffing ratio. After this assessment we will then confirm the weekly care fees, which will be inclusive of all care and 'hotel' costs
Contact Potters Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Ardale
- Private Owned
Person in charge
- Evan Arceo (General Manager for Potters Grange)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (20)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Visiting hours designed to be as flexible as possible, hours between 10am and 10pm, 7 days a week (and if need be, more flexible than that). Also, love to welcome pets and children, but ask to be supervised at all times. Residents can spend time with visitors in their room or any of the lounge areas or garden. All visitors will be asked to sign electronically via reception iPad on arrival and out on leaving. This enables to comply with Fire Regulations.
Parking
- Potters Grange has its own free parking area for residents and visitors.
Potters Grange Reviews (41)
Potters Grange has a Review Score of 9.9 (9.853) out of 10, based on 15 reviews in the last 2 years.
Over all time Potters Grange has 41 reviews.
Our family required short-term respite care for my wife and we were fortunate to find this recently opened care home with Nursing conveniently located nearby. We have found the management and staff to be extremely helpful and flexible with our changing requirements and my wife has massively benefited from this break. We would certainly recommend this care home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Potters Grange.
There are no upcoming events for Potters Grange.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Potters Grange.
Accreditations
There are no accreditations posted yet for Potters Grange.
Meet the Team (5)

I began my career in nursing in the Philippines as an Adult General Nurse before moving to the UK.
I have a wealth of knowledge and experience gained in different health and social care sectors including; Nursing and Residential Homes, Mental Health services, Research Centre and Hospital wards (A&E, Rehab unit, and haemodialysis).
I have always built a close and strong working relationship with residents, always thinking of them as an extension of my own family. I believe kindness and warmth should always be the centre of the care that we provide.
People may forget the things that you have said and done, but they will never forget how you made them feel.
I enjoy supporting people and supporting my team, to ensure that the service we provide is to the highest standard
I am very excited to lead the Potters Grange team and together we will deliver our care ethos by providing a non-judgemental, non-biased, person centred care to all residents.

Hello call me Jools
I previously worked at The Marbrook Centre in St Neots for the last five years which is a Neurological Rehab Centre before joining Potters Grange as Receptionist. I am here to support each and every resident and their families in any way I can.
Outside of work I enjoy my garden very much and love growing some vegetables and planting my pots. I live alone with my daughter and my gorgeous white long haired cat Bob who is a real character. I love eating out and meeting up with friends and big family get together are always a blast!

As a Senior Nurse, I am part of Potters Grange in house Nursing team, here so you can call on my skills to keep you well and prevent any unnecessary hospital visits.

As Head Housekeeper for Potters Grange, I lead a team that prides its self on its high standards of cleanliness and attention to detail.
I have worked in housekeeping for around six and half years and enjoy it very much, as I love to be around people.

At a young age I have always had a keen interest in cooking and used to bake every weekend with my father, so from an early age I knew that I wanted to be a Chef.
At 15 I enrolled in culinary school and completed my NVQ Level 2 in Professional Cookery and ABC Level 2 in Patisserie. A year later I started my career in hospitality as a Pastry Chef, working in a 2 AA Rosette Restaurant Here I would help with developing new and unique recipes to feature on the menu, as well as prepare desserts for weddings and other events for up to 400 covers.
At the age of 18 I moved into care as a Deputy Chef Manager, here I learned quickly and made my way up to Head Chef in under a year. I developed menus for the Home and for the Day Centre, incorporating the dietary requirements of all residents and customers, into daily meals. This meant working a lot with the IDDSI (International Dysphagia Diet Standardisation Initiative) scale for modified foods and thickened liquids, as well as fortifying foods for those needing to increase or maintain their weight.
“For me it’s really important to learn the likes and dislikes of my residents and incorporating this into the IDDSI framework, to not only make sure our food tastes nice, but to also look appetising!”
As a Chef, I always want to learn new things, so I decided to take the plunge back into hospitality as a Sous Chef, so I could widen my experience. I stayed for 2 years gaining more experience, when I saw the advert for a Head Chef at Potters Grange, a role I instinctively know was perfect for me.
Here at Potters Grange, I am blessed with a state-of-the-art brand new and well-equipped kitchen. As a team at Potters Grange, we really focus on a person-centred approach.
“This for me personally this is a privilege, as it enables me to build a relationship with each resident, centered on food. In my time here at Potters Grange I feel we have gained a real sense of family and our good meals prepared from fresh local produce is at the heart of it.”
As Potters Grange is home to a maximum of 20 people, this family like understanding makes it a lot easier to meet every individual’s needs and requirements, which means residents not only get the meals they like, but they are cooked just the way they like it as well!
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