Vida Court

Five star care from everyone at Vida Court, from reception, domestic staff, but most of all the carers and their direct managers. You are all so caring and supportive to us, especially my dad, who is so settled and happy, the smile on his face when we see him speaks volumes. He is always well turned out, his room is always spotlessly clean and he talks fondly about his carers. A massive thank you to all at Vida Court, especially Carthick House. You are truly amazing people.

Vida Court staff consistently deliver the highest quality care to my father. The staff are kind and responsive and treat all the residents with care and respect. I work in this industry and have worked with many specialist dementia care units, and it is my belief that the values and philosophies that Vida promotes, including staff welfare, are the best in the country.

It is reassuring to have found for my wife the ideal nursing home that is comfortable and not too clinical, an environment that she can call ‘home’. The location is excellent and the staff exemplary as they are both approachable and professional. Staff take time to get to know not only personal needs of a resident, but their individual character and personality. Family meetings are regular and feedback from relatives is always listened to and responded to positively and acted upon. I would recommend the home to others without hesitation.

A very dear friend has dementia and going into care was a last resort, but after being assessed by a member of staff it was agreed for my friend to go into Vida Court, on the day of moving in my friend was made to feel like she had a home. She is cared for, warm, well-fed and stimulated. It seems that most days there are activities and my friend is encouraged to participate. I have turned up to visit and found her singing, playing games and taking part in a quiz. In Harrison House where she resides they have a welfare lady who gets the residents involved in activities within the house. Family and friends can visit or ring anytime, day or night, I have always been made to feel welcome and if I’ve had any concerns or questions the staff have been open and honest.

Excellent care home, that doesn’t feel like a care home!

The level of staff training, professionalism and compassion is second to none.

This is my first experience of my husband living in a care home and I am so happy that he has settled straight away into Vida Court. All the staff without exception are kind and caring to both of us as it is a big leap when someone moves into permanent care. I pop in to visit at various times and am always made to feel welcome even it if overlaps with a meal time. Although he hasn’t been here a long time the staff are getting to know his quirks and sense of humour. We often walk around the garden and sit there for a coffee. He hasn’t got very involved with activities but I can see there are plenty of games etc and some other very nice group activities available. The food is amazing and home made. Just knowing he is safe and very well cared for has made such a difference.

Would recommend Vida Court Care Home to anyone.

I was worried about my mum going into care - I didn't need to be because she was at Vida Court Care Home. Thank you all!

We trust the Vida team implicitly with mum's care. It has been such a relief to the family that we are now able to spend quality time with mum rather than having to spend time checking that her basic needs have been attended to as with her previous placement.

Truly an exceptional place, people and environment. Hard pushed to find such caring people devoted to making people's lives happy and healthy. Great company with a real focus on drawing New boundaries of health care for the elderly.

He was transferred to Vida Court when space became available (the policy, admirably, being to secure staff before residents). It was clear from the outset that here was real care, expertise, kindness and the genuine desire to get to know his exact needs and preferences; the manager, was very involved. The team are wonderful - there are enough people to ensure safe, responsive and personalised care. Communication has been excellent and meant that we could be present at the end, which was handled with love.

My grandad has the most fantastic team of people caring for him. They provide him with dignity and care. Nothing is too much trouble. We enjoy spending time in the home as it feels like a home from home.

Concentrating exclusively on care for residents with dementia, this home is a breath of fresh air. My husband is treated with kindness, compassion and professional management so vital for the welfare of people with dementia and provided by every member of staff he has contact with, from carers to receptionists, handyman and cleaners. In just seven weeks, his level of agitation and distress has reduced hugely, he is always clean, he enjoys playing ball with his carers and practising his physiotherapy exercises with them, and when I come to take him out or to join him for lunch, we are once again more man and wife than patient with carer. I have noticed how settled other residents in his house are, and how friendly and chatty the carers are with them and indeed with me and fellow relatives/friends. This experience follows one in another lovely home which simply did not have the expertise to cope with dementia - including hallucinations, delusions and agitation - that Vida have.

My mum has lived in Mossman House at Vida Court since December 2021. The care she receives from the staff team, is fantastic. They are consistently amazing, delivering high standards of care and support, with a great ethos and a true person-centred approach. It took a long time to find what I felt was a good home for Mum and finding Vida was the perfect solution.

My uncle has been at Vida Court for 6 months. We were unable to get him into Vida Court when he was first discharged from the hospital and his experience in another home, highly rated and in so many ways doing their best, was increasingly unsatisfactory and upsetting. The transfer to, and experience at, Vida Court has been a wonderful and uplifting contrast. Yes, there have been challenges in his care, of course, but Vida Court has tackled everything so well that it has been easy to give them a five-star rating. We have never been given cause to wonder if there might be somewhere better to meet his needs. Vida Court gives us peace of mind through their evident care and humanity, real knowledge of the resident and collaboration with us.

My relative moved to Vida Court 6 weeks ago and every step of the move has been handled with thought and care from the initial assessment through to the preparation of her room. Without exception, the staff have supported not only my relative but also me. I enjoy visiting my relative and always feel welcome when I go. Residents are treated with respect, dignity and, most importantly, as individuals - the ‘person centred’ ethos is very evident in everything the staff do. I have also been very impressed by the physical and medical care. For example, action is taken immediately if a potential health issue is identified. I have been kept informed about all such matters. The communication from staff has been excellent and I have had an immediate response on the one or two occasions I have had a query. My relative is settled and happy at Vida Court and I am very pleased to have found such an excellent care home for her.

After making the hard decision for my husband to go into care, my family and I started looking around various care homes. There are some, where patients sit around in a circle most of the day and are not encouraged to use their personal rooms which we thought was too institutional. At Vida Court, we were met with very friendly very experienced staff who showed us around. The entrance has a cinema, hairdressers, cafe, and sweety shop. The resident's rooms are definitely their own with pieces of their furniture, photos on the walls, personal music, TV and an en suite bathroom. The colourful corridors are long and wide with various sitting areas, a piano, artificial cherry blossom trees. Off the corridor is an extremely suitable homely kitchen, where residents see the staff at any time and the food is superbly prepared by a very experienced chef. A large homely lounge with TV and various activities. Tomatoes growing in the small peaceful sun lounge. It certainly is a home from home. Five stars.

Mum's needs were no longer being met by her previous care home and careful research to find a new place, lead us to Vida Court. The move has been a huge success and from the moment we arrived the staff have all been gentle and kind, as well as very skilled and friendly. Her quality of life is much improved. She is so much happier and the changes in her both physically and mentally have been quite amazing to see. It's such a relief to see her blooming as a result, thank you!

What an unbelievable home and team. Mum is content calm and happy. Cannot thank you all enough for your help, support and dedication. The leadership and passion that runs through this home is outstanding. We are extremely happy and blessed to have found such an amazing environment for Mum.