Foley Grange

Silverwoods Way, Kidderminster DY11 7DT
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9.9 58 Reviews
  • Foley Grange, Kidderminster
Foley Grange care home in Kidderminster is a warm and friendly care home offering residential care, specialised dementia care and respite care.

Their staff are caring and compassionate and they give care that is centred around the individual and their needs. Respect and dignity is at the heart of their care.

There are 66 en-suite bedrooms and residents can enjoy attractive décor, with luxurious lounges to socialise in. Residents can also walk in the fresh air in accessible, secure gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1397
  • RESPITE Self-Funded Residential Care: from £1397

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

These prices are only a guideline, please contact Foley Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Michelle Pilgrim (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Foley Grange are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Plenty of On site parking at Foley Grange

Foley Grange Reviews (58)

9.9

Foley Grange has a Review Score of 9.9 (9.890) out of 10, based on 35 reviews in the last 2 years.
Over all time Foley Grange has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Foley Grange
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Total of 58, showing 41-58
Review from S S (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am confident that my mum is in safe hands. The staff are attentive and thoughtful. The communication between all of us is excellent. Regular meetings are held between residents so that individual thoughts can be aired.
Reply from Charlotte Jackson, Customer Care Administrator at Foley Grange

Thank you for your review. It is very important to us that families feel included and reassured about their loved ones’ care and our team are always eager to hear our residents’ views and where possible act on them to ensure the home is everything they expect and hope for.

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Review from Peter D (Son of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been extremely welcoming and helpful and have put Mom at her ease. Any small issues have been dealt with promptly and in a friendly and professional manner. The whole facility is kept absolutely spotless and well-maintained. I would fully recommend anyone looking for a care home for
their loved one to consider Foley Grange.
Reply from Terri Kidd, PR Executive at Foley Grange

Thank you for your kind words. We are so pleased that your Mum has settled in, and it’s lovely to hear you would recommend us!

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Review from J C (Husband of Resident) published on 16 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would be very helpful if meal tables were numbered and served in rotation at all times.
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Review from Sue T (Friend of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, proactive staff who look after residents extremely well with a rounded approach to all aspects of residents life and well being. There are a good and well thought out variety of rooms for residents to use, however, the overall decor, throughout Foley Grange, although of good quality, is more
hotel than homely and bedrooms lack individuality. The quality of staff in this home are the standout feature. Keep it up.
Reply from Terri Kidd, PR Executive at Foley Grange

Thank you for your kind words, we are glad that Foley Grange is meeting the high standards that we strive for. It’s great to hear that the variety of communal spaces are being used well and that our colleagues are such an asset to our home.

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Review from J J (Respite Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have recently spent 16 days in Foley Grange and found it very pleasant. The staff were excellent, and the care, kindness and helpfulness were faultless. I felt the food could be improved and the channels on Freeview to be extended.
However, should I need care in the future, Foley Grange would be
the care home I would choose.
Reply from Terri Kidd, PR Executive at Foley Grange

Thank you so much for your feedback. We’re so pleased that you enjoyed your stay with the team at Foley Grange. We’ll be sure to pass along your message, and should you wish to speak to the home manager about your stay, please don’t hesitate to contact the home or pop in for a chat. We hope to see you again soon.

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Review from L T (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely new building with excellent facilities ie hospital beds, and wet rooms, but badly planned - on one side there is a view of a big yellow storage facility and on the other a noisy road.
All the staff were friendly and helpful. Food ok, but could have been better. The home was far too hot. My mum
complained of restless nights because she kept waking up wet with sweat. We did ask if the temperature could be turned down but not sure if it was. It would also save a lot of money! Expensive.
Reply from Charlotte Jackson, Customer Care Administrator at Foley Grange

Thank you for taking the time to leave this feedback for Foley Grange. Please be assured that we take all feedback seriously, and we'll be sure to pass this message along to the team at Foley Grange. Should you wish to speak to our Home Manager, please do not hesitate to give the home a call or simply pop into the home to have a chat.

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Review from stuart b (Son-in-law of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home with professional caring staff at every level - Our family have been made very welcome from Day one from our first fact-finding visit to now full-time residency, Choosing Foley Grange was a no brainer, the facilities are outstanding and include a tea room, library, sky bar with views
of the Severn Valley steam line and even a bespoke cinema. Nothing is too much trouble, the rooms are very comfortable, the food is great and entertainment and trips are included too. I would fully recommend Foley Grange to anyone looking for respite or full-time residency. Thank you Team Foley
Reply from Terri Kidd, PR Executive at Foley Grange

We really appreciate you taking the time to leave this wonderful review for our team at Foley Grange. We’re so glad you and your family have felt welcome in the home, and we hope your loved one is enjoying all the facilities on offer. We’ll be sure to pass along your message to the team.

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Review from Wendy L (Cousin of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fowley Grange is a beautiful place. Lovely grounds, amazing facilities and decor. Lovely outside space too. The true beauty however is the staff, their care, kindness, cheerfulness, professionalism, and the respect and dignity they give to the residents are amazing. My husband's cousin was so happy
there, she loved the activities, the social life and the lifestyle. As she reached end of life, the wonderful care continued. Everything that could be done to make her comfortable, was done with love, selflessness and compassion. We will never forget what they did for her and us. Thank you.
Reply from Terri Kidd, PR Executive at Foley Grange

We really appreciate you taking the time to leave such wonderful feedback for our caring team at Foley Grange. We're so sorry for your families loss, but it's lovely to hear that you felt that your husband's cousin was treated with love and compassion during her time living with us - we'll be sure to pass on your kind words to the team. Please do not hesitate to get in touch should you need any further support.

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Review from Juliet F (Daughter of Resident) published on 2 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial phone call to the moment my Dad entered the home, every aspect was amazing. Within 24 hours the assessment was done while my Dad was still in the hospital. We appreciated all the help and support from all the staff, from the admin girls to carers. The care home is amazing, clean, and
modern. Lots of activities. Most importantly, as this is my Dad's first experience of a care home he is very happy and content. Would definitely recommend.
Reply from Terri Kidd, PR Executive at Foley Grange

Our team at Foley Grange will be so pleased to hear your lovely recommendation, thank you! Our team go above and beyond to make our residents’ transition into residential care stress-free, so we’re glad to know your dad feels happy and content in his new home. Thanks, again!

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Review from Jaci P (Daughter of Resident) published on 2 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was desperate to get care for my Dad who was in the hospital. I needed care immediately as he was going to be discharged and I was going on holiday. From the first phone call, the manager took all the stress and worry away for me and my family. Two days later he was in her and her team's care. As
for the staff, well they are all so kind and caring. We feel like we have known them forever. I will 100% recommend to all friends and family.
Reply from Terri Kidd, PR Executive at Foley Grange

Thank you for your review. We really appreciate you taking the time to leave such great feedback for Foley Grange. It’s wonderful to hear that our excellent team were able to make your dad’s transition into the home stress-free for you and your family. We hope that your dad continues to enjoy living with us, and we hope you feel part of the Foley Grange family.

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Review from M C (Resident) published on 18 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The people here are very kind, thoughtful and helpful. Nothing is too much trouble. Very pleasant room. Extended my respite stay, recommended.
Reply from Terri Kidd, PR Executive at Foley Grange

Thank you for taking the time to share your experience of Foley Grange. How lovely to hear that you decided to extend your respite stay. We are glad to hear you are enjoying your time with us and receiving all the care and support you need. Thank you for your recommendation.

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Review from T M (Son-in-law of Resident) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so professional and caring. The facilities are amazing. Mum is only leaving to be with her husband in another home.
Reply from Terri Kidd, PR Executive at Foley Grange

Thank you for your lovely comments about Foley Grange. We’re sorry to see your mum leave us, but we hope she enjoyed her time with us and is very happy with her husband in their new home.

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Review from Stephen P (Resident) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I booked into Foley Grange care home for a 2-week recuperation following a hip replacement operation at the end of April 2022. The viewing, reservation and booking procedure was easy and straightforward, helped by the friendly and understanding care home manager. My room was ideal for my needs, with
all the necessary private facilities, with the added bonus of views of the Severn Valley Railway. All the staff were helpful, friendly, approachable, understanding and efficient, meeting my every request - they are all Foley Grange "angels"!


The three daily meals were tasty, home-cooked and freshly prepared from mainly locally sourced ingredients with a good variety. The daily events calendar offered a variety of interesting and engaging activities. Medication, laundry and other requests were handled efficiently and effectively. My short time here exceeded all my expectations and I have no hesitation in recommending this care home to prospective short and long term residents

Reply from Terri Kidd, PR Executive at Foley Grange

Thank you for taking the time to leave this kind review. The care team at Foley Grange will be so happy to hear that your expectations were exceeded by the excellent care they provide. We’re so glad you were pleased with your room and the facilities during your stay with the team at Foley Grange.


Our care home chefs love to cook fresh, homely food to cater to our residents likes and needs, so it’s great to hear that you enjoyed dining in the home. We hope you were able to take advantage of the care homes activities while you were there. Thank you for the recommendation, and please do not hesitate to contact the team at Foley Grange again should you need further assistance.

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Review from S L (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seeing the care home for the first time, I was very impressed. Everything from the welcome from the staff to the care and standard of the home was exceptional. Mum is so happy and settled, we could see a great improvement in her. Thank you to all the staff for their hard work.
Reply from Rebekah Steward, Customer Care Team at Foley Grange

Thank you for taking the time to review Foley Grange. It is great to hear both you and your Mum received such a warm welcome to our home and that Mum has settled in well to life at Foley Grange. We are extremely proud of our dedicated staff team, I will be sure to pass on your kind words.

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Review from C C (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and helpful staff where nothing is too much trouble. The facilities are excellent. Standing out are the activities run by friendly and enthusiastic staff.
Reply from Rebekah Steward, Customer Care Team at Foley Grange

Thank you for sharing your experience of Foley Grange and for your kind words. We pride ourselves on providing a variety of activities that all can enjoy. I will be sure to pass on your comments to the staff at Foley Grange who will be delighted to hear your feedback.

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Review from G L (Son-in-law of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was very pleasing to see my mother-in-law in her care home for the first time in her placement. I could see how happy she was. The carers could not do any more for her and us while on our visit, such a pleasure.
Reply from Rebekah Steward, Customer Care Team at Foley Grange

Thank you for your review of Foley Grange. It Is wonderful to hear your mother-in-law has settled in well to life at Foley Grange and is receiving all the care and support she needs. I will be sure to pass on your kind words to the team at Foley Grange, they will be delighted to hear your feedback.

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Review from E G (Relative of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the first time I visited the establishment I was overwhelmed by the beautiful, homely surroundings, caring friendly staff. But mostly, I was just relieved and reassured that my relative is receiving first-class dignified and respectful care with all his physical, emotional, psychological needs
being met. Staff have gone above and beyond to ensure his safety and well being are being met. Thank you. He is the happiest I have seen him in a long time.
Reply from Rebekah Steward, Customer Care Team at Foley Grange

Thank you for taking the time to review Foley Grange and for your kind words. It is wonderful to hear your relative is receiving the care and support they need from our dedicated staff team. I will be sure to pass on your comments to the team at Foley Grange.

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Review from S W (Granddaughter of Resident) published on 23 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly welcome for all of the staff. My grandmother looks so happy and up to so much every day. The room always looks fresh and tidy. I would highly recommend this place to anyone. I can't wait for the Covid restrictions to relax so grandmother can see out races etc. The staff can't do enough
to help and support grandmother to live the rest of her life.
Reply from Rebekah Steward, Customer Care Team at Foley Grange

Thank you for your review of Foley Grange. It is wonderful to hear you Grandmother is enjoying life at Foley Grange and getting involved in the many activities on offer. We are extremely proud of our staff team and their continued dedication; I will be sure to pass on your kind words to the team.

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Foley Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Foley Grange is calculated as follows: ( (365 Excellents x 5) + (43 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 409 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Foley Grange is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (2)

Bethany

Bethany Phillips

Job Title: Front of House Manager Joined: 2024

Bethany is the front-of-house manager at Foley Grange.

No image found

Donna Crathorne

Job Title: Deputy Home Manager Joined: 2024

Donna is the Care Manager at Foley Grange.

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