Llys Herbert has a Review Score of 9.9 (9.941) out of 10, based on 23 reviews in the last 2 years. Over all time Llys Herbert has 23 reviews.
Review from A D (Daughter of Resident) published on 1 August 2023
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Facilities
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Cleanliness
Treated with Dignity
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Safety / Security
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Review from S W (Daughter of Resident) published on 1 August 2023
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Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Steven G (Uncle of Resident) published on 24 July 2023
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Reply from Hannah Atherley, Reviews Team at Llys Herbert
Hi Steven, thank you for rating us 5 stars, it really does mean the world to us. We are very pleased to hear that you're happy with the care and lifestyle at Llys Herbert.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.941) out of 10 for Llys Herbert is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.941 for Llys Herbert is calculated as follows: ( (256 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 270 Ratings = 4.941
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Llys Herbert is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Home Manager
I have great pride in seeing residents enjoying their day and leading fulfilling lives at Llys Herbert.
I joined Care UK because I wanted to be part of a prestigious organisation focused on delivering outstanding care, and Care UK leads the field in this respect. It's important to have great leadership skills to motivate the team and achieve the home's potential, as well as communication skills and a good sense of humour to make every day special for the team and residents.
My favourite part of the day is seeing what a difference we can make to people’s lives. Outside of work, you’ll find me going on campervan trips, walking my dog Basil and generally being outdoors. I have recently relocated, and I am discovering the beautiful countryside and beaches in the area.