The Rivers

The Croft, Knottingley WF11 9BL
Review Us
9.7 33 Reviews
  • The Rivers, Knottingley
The Rivers Care Home – Knottingley, West Yorkshire

The Rivers is a newly-refurbished, purpose-built care home located in The Croft, Knottingley, close to the River Aire and local amenities. With 50 spacious en-suite bedrooms, this home offers comfortable residential, dementia, respite and palliative care, with the flexibility to support changing care needs.

The Rivers features beautifully furnished bedrooms, lounges and dining areas, quiet and social spaces, a salon, and an activity room. Outdoors, landscaped gardens and a terrace provide peaceful areas to relax during the warmer months.

The Rivers provides high-quality, person-centred care in a warm and homely environment. With a dedicated care team and personalised care plans, residents’ individual needs and preferences are always respected, helping them to live fulfilling, happy lives.
Show The Rivers on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are determined on individual resident need based on pre-admission assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jamie Holmes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (59)
  • Single Rooms with Ensuite Wet Room (59)

The Rivers Reviews (33)

9.7

The Rivers has a Review Score of 9.7 (9.695) out of 10, based on 16 reviews in the last 2 years.
Over all time The Rivers has 33 reviews.

Overall Experience
  • 25
  • 5
  • 0
  • 0
  • 3
Date Published
  • 33
  • 3
  • 6
  • 16
  • 17
Reviewer Connection to The Rivers
  • 17
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 33, showing 21-33
Review from Ginny C (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in The Rivers Care Home until he sadly passed away recently.
I just want to thank all the staff and the manager for the care and respect they showed my father. He was well looked after, safe and cared for, the food was lovely and the whole building was spotlessly clean. Nothing was ever
too much trouble for the staff and comforting to know they spent time with Dad over and above their allotted care duties.
A special thanks needs to go to one member of staff, she has shown so much dedication to her job and the patients in her care, it is obvious that she sees her role as a vocation rather than a career and I cannot thank her enough for the encouragement and care she gave my dad but also for her support towards me.
Thank you all.
Reply from Jamie Holmes, Home Manager at The Rivers

Hi Ginny, thank you very much for your kind words and it was a pleasure looking after your dad. I will pass on your lovely review to the staff team and to the member of staff you have referred to. Best wishes. The Rivers staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T E (Daughter of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in well. The rooms are well-decorated and clean. The staff are very friendly and helpful. Lots of activities going on throughout the day. The new manager has made a big difference in the care home.
Reply from Rahi Joshi, Marketing Associate at The Rivers

We feel happy to know your mum has settled in and is comfortable with her tailored care. Thank you for sharing your experience with us and your kind words will be passed on to the team.
Best Regards,
Rahi.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janice T (Daughter of Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So pleased Mum is at The Rivers. The staff are so welcoming, kind and caring. Mu always looks healthy and well. Any concerns we have are dealt with quickly and efficiently. We feel as if we are listened to as a family. The manager is so friendly and efficient and we know Mum is taken care of wonderfully
under his management. The unit manager is on the ball and respectful of residents and their families.
Reply from Jamie Holmes, Home Manager at The Rivers

Thank you very much for your kind words and feedback, we take all feedback seriously. I am pleased that you feel Mum is cared for in our home and that she is safe, this is what we strive to do at The Rivers. We love caring for Mum and we will continue to provide her with the best care possible and support you, your family and friends wherever needed. I will communicate your positive feedback to the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane L (Daughter of Resident) published on 14 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in The Rivers since October, we are really happy about her care and well-being here, especially since the new management was recently implemented. The Rivers is a really lovely place and Mum is very relaxed, happy and healthy. She has made new friends and is always smiling when we visit.
Well done to all the staff for all their hard work, it's so much appreciated!
Reply from Jamie Holmes, Home Manager at The Rivers

Thank you very much for your kind words and feedback, we take all feedback seriously. I am pleased that you feel Mum is cared for in our home and that she is safe, this is what we strive to do at The Rivers. We love caring for Mum and we will continue to provide her with the best care possible and support you, your family and friends wherever needed. I will communicate your positive feedback to the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C R (Grandson of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad came into The Rivers last year and he has settled right in. We did have some concerns at first regarding his care, bedroom and activities in the home as there was not much going on and he seemed to spend lots of time in his room. But there has recently been a new manager and the improvements
he has made are fantastic and are clearly visible in the home. The staff are amazing, nothing is too much. My grandad stopped eating before he came and lost weight but has now put weight back on and loves the food. We are kept up to date regularly with any changes. Would highly recommend. Thank you to The Rivers for taking care of him.
Reply from Jamie Holmes, Home Manager at The Rivers

Thank you very much for your kind words. We love looking after your grandad. We take all feedback seriously and I will communicate your positive feedback to the staff team. We will continue to provide your grandad with the best care and continue to support you, your family and friends where needed.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael M (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding care.
Mum loves it here.
Staff are excellent.
Reply from Rahi Joshi, Marketing Associate at The Rivers

Thank you for your kind words, we are delighted to know your mum has settled in and is happy with her tailored care.
Kind regards,
Rahi.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Darren M (Son of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was living with my brother who was abusive towards her. For two years we tried to get her away from him but authorities don't wish to know. After an event that happened in her home, we were able to get her away from him and put her into care near us. She has combined Alzheimer's and dementia. It
is such a relief to us now that she is fed, cleaned, kept comfortable but, above all, safe. The staff do an amazing job and Mum can be quite hard to care for when she gets in the mood. We can't fault the care she has at all.
Reply from Jamie Holmes, Home Manager at The Rivers

Thank you very much for your review. We value all feedback. We love caring for your mum and we are delighted that the care at The Rivers is meeting your expectations.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare D (Granddaughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Would not put an animal in this place.
One manager left and the new manager was off sick within a week.
Not enough staff to look after the residents.
The staff are poorly trained and can't cope with residents. The group manager is rude and is only interested in money.
We have been lied to many
times about care and what's happening within the home.
Would give this place 0 stars if possible.
This will be reported to the CQC for a number of reasons.
It's meant to be a care home. No care happens within this place. There is no dignity in the way my grandad has been treated.
Reply from Jamie Holmes, Home Manager at The Rivers

We take all feedback very seriously. We apologise that the placement did not work out, however the placement was not suitable and for the safety of your Grandad, the other residents and the staff, an alternative placement was required to ensure that your Grandad could receive the safest care in a more suitable environment that could cater for his high level of individual needs.
At The Rivers, the safety and care of our residents and staff is paramount. I can assure you that staff are all trained in order to carry out their job role during their induction period and The Rivers is currently working above staffing levels as indicated by our dependency tool to ensure we can provide the best care possible.
We wish you, your family and Grandad all the best for the future and hope you find a more suitable placement for him. Take care, The Rivers.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E A (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience at The Rivers care home has been excellent. All staff and food are amazing. Care for Mum is excellent, the staff couldn't do any more for Mum, they are all brilliant. Mum's room seems smaller to us than the other rooms. When we visit Mum we sit on the bed but seem to be on top of one
another. The summer fair coffee morning was lovely in September. Also, the Halloween party entertainment by the singers was enjoyed by residents, family and staff. Looking forward to the Christmas party with singers again. Well done to everyone at The Rivers.
Reply from Rahi Joshi, Marketing Associate at The Rivers

Thank you for your kind words. It gives us immense joy to know your mum is comfortable with the care provided and the team would be pleased to receive such kind feedback from you. We take all our feedback seriously and will closely look into the issue raised by you. Kind regards, Rahi.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Respite Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I was there for ten days. They were told I needed a strip wash in the mornings as I do not get in the bath and help with dressing and undressing. I did not get help with any of this. I washed my hands and face every morning. The food was terrible. Even breakfast was stone cold. My son was bringing me
food - crisps, biscuits etc. Some evenings were disgusting with the noise, shouting, laughing and giggling in the corridor. I have told them about this. It has been a struggle for me as I have got lung disease and cannot breathe. Good with drinks.
Reply from Jankee Patel, Head Office at The Rivers

We take all feedback very seriously. My apologies that your experience was not what you had hoped for. All I can comment on this is that the team at The Rivers works very hard to ensure all of our clients feel comfortable and safe. We will fully investigate these issues immediately and put any necessary actions in place if required. The care and well-being of our residents are always our principal priority. We would be happy to have a call with you to discuss your concerns further. We wish you all the best.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J P (Daughter of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went to see my mum and she has really settled in well. The staff are so lovely and Mum is so well looked after. I can't thank them all enough. You don't have to make an appointment and can just turn up to visit when you want. Thank you so much for looking after my precious mum.
Reply from Julie Whitaker, Home Manager at The Rivers

Thank you for your kind words. Your mum is a pleasure to look after and has settled into The Rivers family really well.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Colin B (Son of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and I met with two members of staff before Mum was due to enter for respite. However, Mum ended up in the hospital and then needed recuperation. We requested The Rivers because of the good impression they had provided. Since Mum entered The Rivers, she has been very happy and has spoken about
the wonderful care provided by both the male and female carers. Mum has not yet participated in many activities, but hopefully, over time this will change. If Mum were to become permanent at The Rivers, we would request a larger bedroom if possible.
Reply from Julie Whitaker, Home Manager at The Rivers

Thank you for taking the time to review The Rivers and for your kind words. Your mum is loved by all the staff. We are trying to build a wider variety of activites, hopefully, some Mum will enjoy joining in.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M J (Great-Niece of Resident) published on 5 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my great uncle at the Rivers for the first time and I am so delighted with the care he is receiving - the staff are so caring, nothing is too much for them. Recently, they had a summer fayre which was a lot of fun. All the residents think of the Rivers as their little family. The staff are
so knowledgeable and ensured my uncle was safe, even in the recent sunshine. I couldn't imagine a better place for him and I wouldn't want him anywhere else.
Reply from Julie Whitaker, Home Manager at The Rivers

Thank you for your lovely review of The Rivers. We are so happy that you think of us as your family. Your great uncle is a pleasure to look after.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for The Rivers is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for The Rivers is calculated as follows: ( (151 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 190 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Rivers is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Rivers to verify any information. View our terms and conditions. The Rivers has an Enhanced Service - more info.