The Rivers

Elderly mother in full-time care. The home was better than expected. She received excellent care, and at all times was treated with respect and courtesy. The entire staff were excellent, treating all the residents with kindness, with dignity, and caring for their comfort and support. I would have no hesitation in recommending the home to anyone. All round excellent career could not have been better cared for or treated.

A good start.

A friend of mine lives at The Rivers, I can honestly say the staff are amazing, the home is clean and everyone seems well looked after. The environment seems really homely and everyone is always so happy when I visit, I always get a warm welcome when I arrive, the only shame is I have been looking for a placement for my mother-in-law and there is a waiting list hopefully this isn’t too long!

I for one can't thank The Rivers enough for all the help and understanding they've shown me while my husband has been in there knowing he's being cared for and well looked after has made me feel so much better. The staff go over and beyond to help as much as they can, nothing but praise for all of them.

My beautiful mam went into The Rivers in October last year, honestly it was the last thing we wanted, but wow, they have been amazing. The staff go above and beyond with not just her care, but also in making her happy. We honestly feel so much calmer knowing she is so looked after and cared for. Thank you x

Thank you all.

Mum has settled in well. The rooms are well-decorated and clean. The staff are very friendly and helpful. Lots of activities going on throughout the day. The new manager has made a big difference in the care home.

So pleased Mum is at The Rivers. The staff are so welcoming, kind and caring. Mu always looks healthy and well. Any concerns we have are dealt with quickly and efficiently. We feel as if we are listened to as a family. The manager is so friendly and efficient and we know Mum is taken care of wonderfully under his management. The unit manager is on the ball and respectful of residents and their families.

Mum has been in The Rivers since October, we are really happy about her care and well-being here, especially since the new management was recently implemented. The Rivers is a really lovely place and Mum is very relaxed, happy and healthy. She has made new friends and is always smiling when we visit. Well done to all the staff for all their hard work, it's so much appreciated!

My grandad came into The Rivers last year and he has settled right in. We did have some concerns at first regarding his care, bedroom and activities in the home as there was not much going on and he seemed to spend lots of time in his room. But there has recently been a new manager and the improvements he has made are fantastic and are clearly visible in the home. The staff are amazing, nothing is too much. My grandad stopped eating before he came and lost weight but has now put weight back on and loves the food. We are kept up to date regularly with any changes. Would highly recommend. Thank you to The Rivers for taking care of him.

Staff are excellent.

Mum was living with my brother who was abusive towards her. For two years we tried to get her away from him but authorities don't wish to know. After an event that happened in her home, we were able to get her away from him and put her into care near us. She has combined Alzheimer's and dementia. It is such a relief to us now that she is fed, cleaned, kept comfortable but, above all, safe. The staff do an amazing job and Mum can be quite hard to care for when she gets in the mood. We can't fault the care she has at all.

It's meant to be a care home. No care happens within this place. There is no dignity in the way my grandad has been treated.

Our experience at The Rivers care home has been excellent. All staff and food are amazing. Care for Mum is excellent, the staff couldn't do any more for Mum, they are all brilliant. Mum's room seems smaller to us than the other rooms. When we visit Mum we sit on the bed but seem to be on top of one another. The summer fair coffee morning was lovely in September. Also, the Halloween party entertainment by the singers was enjoyed by residents, family and staff. Looking forward to the Christmas party with singers again. Well done to everyone at The Rivers.

I was there for ten days. They were told I needed a strip wash in the mornings as I do not get in the bath and help with dressing and undressing. I did not get help with any of this. I washed my hands and face every morning. The food was terrible. Even breakfast was stone cold. My son was bringing me food - crisps, biscuits etc. Some evenings were disgusting with the noise, shouting, laughing and giggling in the corridor. I have told them about this. It has been a struggle for me as I have got lung disease and cannot breathe. Good with drinks.

Went to see my mum and she has really settled in well. The staff are so lovely and Mum is so well looked after. I can't thank them all enough. You don't have to make an appointment and can just turn up to visit when you want. Thank you so much for looking after my precious mum.

My sister and I met with two members of staff before Mum was due to enter for respite. However, Mum ended up in the hospital and then needed recuperation. We requested The Rivers because of the good impression they had provided. Since Mum entered The Rivers, she has been very happy and has spoken about the wonderful care provided by both the male and female carers. Mum has not yet participated in many activities, but hopefully, over time this will change. If Mum were to become permanent at The Rivers, we would request a larger bedroom if possible.

I visited my great uncle at the Rivers for the first time and I am so delighted with the care he is receiving - the staff are so caring, nothing is too much for them. Recently, they had a summer fayre which was a lot of fun. All the residents think of the Rivers as their little family. The staff are so knowledgeable and ensured my uncle was safe, even in the recent sunshine. I couldn't imagine a better place for him and I wouldn't want him anywhere else.